Mailroom Production Supervisor - Sacramento, CA
17 days ago
West Sacramento
Job DescriptionSalary: $20-21 per hour DOE Mailroom Production Supervisor Sacramento, CA Be Part of Launching a New Imagenet Location! Location: Sacramento, California Job Type:Full-time Schedule:Monday to Friday, Day Shift (7:00 AM 3:30 PM or 7:30 AM 4:00 PM) Pay:$20-21/hour DOE Help Build Something New with Imagenet! Imagenet is expandingand were excited to launch a new operational site in Sacramento, CA. This is a unique opportunity to join at the ground level and play a key role in shaping daily operations, team culture, and workflow processes. Imagenet is a leading provider of healthcare technology services and tech-enabled outsourcing solutions, supporting over 70 health plans nationwide. With continued growth and innovation through our proprietary platform, JetStream, we are looking for strong leaders ready to grow with us. Position Overview We are seeking a hands-on Mailroom Production Supervisor to lead our mailroom and document imaging operations at our new Sacramento branch. This is a working supervisor role, meaning youll not only oversee the team but also actively participate in document prep, scanning, and production workespecially during the sites early stages. This role is ideal for someone who thrives in a build-and-grow environment, enjoys creating structure, and is confident leading a team in a fast-paced production setting. Why This Role Is Unique • Be part of a new site launch and help shape operations from the ground up, • Opportunity to influence processes, workflow, and team culture, • High visibility with leadership and strong potential for career growth, • A dynamic environment where your leadership will have immediate impact Key Responsibilities Team Leadership • Supervise and support daily activities of document scanners and preppers, • Assign work, manage workflow, and ensure productivity and quality standards, • Train, coach, and develop team members, • Monitor attendance, performance, and team engagement, • Act as the primary point of contact for operational issues, • Step in to support production as needed Mailroom & Scanning Operations • Oversee mail intake, sorting, and document preparation, • Ensure documents are accurately categorized and ready for scanning, • Perform scanning and production tasks as needed, • Monitor quality, accuracy, and completion of workflows, • Support outgoing mail processes Equipment & Workflow Oversight • Ensure proper use of scanning and mailroom equipment, • Troubleshoot minor equipment issues and escalate when needed, • Help establish efficient workflows and maintain organized workspaces Coordination & Reporting • Partner with internal teams to ensure smooth document flow, • Build relationships with drivers, carriers, and stakeholders, • Track productivity, workflow metrics, and operational performance, • Assist with reporting and administrative tasks Qualifications • High school diploma or GED required, • Minimum of 2 years of experience in mailroom, document processing, scanning, or similar operations, • Previous leadership or supervisory experience preferred, • Hands-on scanning experience required, • Experience in high-volume production or imaging environments strongly preferred, • Valid drivers license preferred, • Clean driving record preferred, • Strong organizational and leadership skills, • Excellent attention to detail and accuracy, • Strong communication skills, • Ability to work independently and lead in a fast-paced environment, • Reliable attendance and punctuality, • Ability to lift up to 50 lbs and stand for extended periods Preferred Qualifications • Experience launching or supporting new operations or teams, • Background in healthcare, insurance, or regulated environments, • Familiarity with document management systems (DMS), • Knowledge of HIPAA compliance, • Experience managing production targets or SLAs, • Strong coaching and team development skills What We Offer • Paid training, • Medical, Dental, Vision, and Life Insurance, • Health Savings Account (HSA), • 401(k) retirement plan, • Paid Time Off (PTO), • Career growth opportunitiesespecially within a growing location Excited to grow your career with a company on the rise? Click Apply Now and tell us why youd be a great addition to Imagenet! COMPANY OVERVIEW Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans members and providers. The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans members and providers.The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients. Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.