Vice President of Technology
5 days ago
Plano
At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. The VP of Technology will play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People-and we're looking for someone who embodies these principles. LeadsOnline is seeking a Vice President, Technology to lead technology strategy and engineering execution across our investigative SaaS platform and product suite. This senior leader will be responsible for building a high-performing technology organization that delivers secure, reliable, scalable solutions with strong development discipline and operational rigor. The VP of Technology will modernize the platform, improve delivery predictability and quality, and enable adoptable AI capabilities, implemented responsibly with strong governance, auditability, and security. This role is accountable for how things get built and shipped, partnering closely with the CEO and product stakeholders on planning and prioritization while ensuring technology decisions accelerate customer value, improve product performance, and support growth in a PE-backed, fast-scaling environment. Key Responsibilities Technology Strategy & Architecture • Define and execute the company's technology strategy aligned to business priorities, customer trust, and long-term platform scalability, • Own platform architecture, including performance, availability, resiliency, maintainability, and observability, • Lead end-to-end engineering delivery across teams; establish predictable planning, clear commitments, and strong execution management, • Lead transformation across teams at varying maturity levels, including teams transitioning from waterfall. Establish code quality standards, automated testing, CI/CD, release management, and documentation, • Ensure consistent delivery of high-quality releases with measurable improvements in defect rates and production stability, • Partner with product management to modernize delivery practices across product lines, coaching teams through methodology transitions and building shared planning disciplines Security, Privacy & Trust-by-Design • Own the company's security posture and secure SDLC practices, including identity/access controls, vulnerability management, incident readiness, and audit logging, • Ensure sensitive data handling and privacy-by-design principles embedded into architecture and engineering workflows, • Build the technical foundation required to deliver AI capabilities customers will trust and use: data readiness, scalable services, evaluation, monitoring, and cost controls, • Establish AI governance appropriate for public safety workflows, including transparency, traceability, auditability, and human-in-the-loop controls, • Ensure AI features are production-ready and supportable with telemetry, operational playbooks, staged rollouts, and clear performance expectations, • Partner with cross-functional leaders to deliver AI that improves investigative workflows and drives measurable customer value, • Own reliability and scalability of integrations, ETL, APIs, and data pipelines that power customer workflows and ecosystem expansion, • Improve platform telemetry and analytics to measure system performance, product usage, and AI effectiveness, • Establish strong production operations: incident response, root-cause analysis, postmortems, and systemic remediation, • Improve monitoring and alerting, on-call readiness, and performance management for mission-critical systems, • Lead and develop engineering leaders and teams; build a culture of ownership, accountability, and continuous improvement, • Assess, develop, and where necessary restructure an existing engineering organization. Define roles, career paths, and performance standards. Recruit and retain top technical talent, • Foster strong collaboration across engineering, data, and customer-facing functions, • Provide clear, metrics-driven visibility to executive leadership on delivery progress, risks, dependencies, resourcing, and technology health, • Lead technical due diligence for acquisitions, including security posture, architecture, scalability, data risk, and technology maturity, • 10+ years of technology and engineering leadership experience, including leading multi-team organizations in B2B SaaS, • Proven track record improving engineering execution, including leading Agile transformations in organizations not yet operating in Agile (planning discipline, delivery cadence, QA automation, CI/CD, and release management), • Strong technical and architectural foundation with experience scaling secure, reliable cloud-based platforms, • Experience building security and privacy into systems handling sensitive or regulated data, • Demonstrated ability to hire, develop, and retain high-performing engineering leaders and teams, • Experience operationalizing AI/ML in production (evaluation, monitoring, governance, cost/performance controls), • Experience in public safety, government SaaS, or other high-trust environments, • M&A integration and technical due diligence experience, • Experience leading distributed teams across multiple geographies, • Executive presence with clear, direct communication and strong judgment, • Decisive and outcomes-driven; able to simplify complexity and drive consistent execution, • Customer and mission-minded; prioritizes trust, stability, and usability, • Practical innovator who modernizes thoughtfully and delivers adoptable AI without hype, • High integrity and credibility in mission-critical, sensitive environments As part of our comprehensive benefits package, LeadsOnline provides the following to eligible employees: • Employee paid Medical, Dental, and Vision, • Generous paid vacation, • 401k with company matching, • HSA with employer contributions, • FSA, • Supplemental coverage such as accident, critical illness, hospitalization, life, • Short-Term and Long-Term Disability, • Parental Leave LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. LeadsOnline maintains a drug-free workplace. The unlawful use, possession, or distribution of controlled substances or marijuana is strictly prohibited and will result in disciplinary action, up to and including termination.