Service Desk Mobile Technician
25 days ago
Elk Grove
Job Description Role Description: Provide quality on-site support to partners (clients). When not on mobile assignments, take service desk tickets and resolve. Assist with developing policies and procedures governing how to troubleshoot IT issues at partner sites, including identification, documentation, distribution, and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Responsibilities: Responsibilities include but are not limited to: 2. Troubleshoot and solve support tickets while onsite at partner location., 3. Communicate with the partner contact to make necessary decisions and ensure satisfaction., 4. Install/replace/repair hardware and software, as necessary., 5. Assist with deployment of new workstations and user onboarding as assigned by Team Lead., 9. Rely on industry knowledge and professional discretion to achieve goals., 10. Follow up with vendors or internal team members as needed for completion of issues, 11. Assist service desk as needed to effectively resolve tickets., 14. Effectively communicate with internal and external contacts at all levels., 16. Perform other duties as assigned or otherwise identified. Knowledge, Skills, and Qualifications: • 5-7 years’ experience and bachelor’s degree in related area, preferred., • Knowledge of office equipment (copiers, fax, printers, etc.)., • Excellent organizational, written, and verbal communication skills necessary., • Proficient with network troubleshooting and topologies., • Professional, pleasant, and patient in demeanor, exceptional customer service., • Valid Driver’s License., • Must have demonstrated maturity in judgment and ability to provide guidance to others., • Must be flexible, prioritize workload, able to manage multiple tasks, and have strong diligence., • Regular attendance and timeliness, • Ability to effectively handle stress and pressure consistent with the job duties and industry., • Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite., • Ability to work after hours and weekends, as needed., • Ability to make decisions with sound judgment, based on expertise and experience., • Proficiency in remote administration and troubleshooting of desktop PCs., • Experience in Active Directory configuring user and computer accounts., • Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.)., • Experience supporting VMware VDI (Virtual Desktop Infrastructure). Typical Working Environment: Work in a temperature-controlled office environment when not out for partner dispatches. Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue. Note: some visits include Fabrication/Industrial/Farm partner sites for mobile dispatch. These are not always climate controlled and may have moderate to high noise levels; industrial equipment (proper use of personal protective equipment for the applicable necessary such as hearing protection and/or hair nets, eye protection, slip resistant footwear, etc). Equipment/Tools used: Computer Multi-function printer/scanner Hand Tools Desk Phone/cell phone Battery Powered Tools Hand Truck Physical Demands: Constantly talk, hear, sit, use keyboard/ten key, fine dexterity with hands and repetitive hand motion. Frequently lift and carry up to 20 lbs., push/pull up to 20lbs, reach outward, walk-normal surfaces, grasp, and hold. Occasionally lift and carry between to 21-50lbs., push/pull between 21-50lbs, reach overhead, kneel, climb, and stand. Rarely lift and carry 51+ lbs., push/pull 51+ lbs., squat, crawl, walk-slippery surfaces, walk-uneven surfaces, and bend. Hours of Work: This is a Full Time position. Typical workdays are Monday-Friday, from 8am-5pm Hours may vary to meet the needs of partners and business operations. This may include days, evenings, nights, weekends, and holidays. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations. Powered by JazzHR UUrls0CgBR