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We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility., • Handle incoming customer service calls, • Dispatch incoming customer phone calls, • Accept customer calls and return customer, • Respond to client requests for coverages while representing their best interests., • Create and explain individualized policies via our Needs Analysis system., • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided, • 100% work from home., • Competitive compensation., • Paid weekly along with earned bonuses., • Career advancement opportunities., • Full benefits after 3 months., • Values a healthy work-life balance

Job Description Customer Service Representative – Be the Voice That Makes a Difference Full-Time| Competitive| Work-Life Balance Built In About the Role We’re hiring Customer Service Representatives who are great listeners, quick thinkers, and love helping people. Whether you're experienced or just starting out, this role offers full training, real support, and a clear path to grow. You’ll handle inquiries, resolve problems with empathy, and make each customer interaction a positive one. What You'll Be Doing: • Answer customer questions via phone, email, zoom calls and/or chat, • Provide product or service information with a positive, problem-solving attitude, • Document customer interactions and follow up as needed, • Collaborate with team members to resolve complex issues What You Bring to the Table: • Clear communication and a calm, friendly tone, • Patience, empathy, and a genuine desire to help people, • Ability to work independently and as part of a team, • Basic computer skills — CRM or ticketing tools are a plus (we’ll train you), • High school diploma or equivalent (some college = bonus) What We Offer: -Competitive Pay -Training – We set you up for success from day one -Remote or In-Office Flexibility – Depending on your location -Career Growth – Move up into leadership, or training roles -Supportive Culture – No micromanagement, just mentorship -Modern Tools – Tech that works with you, not against you Perks & Benefits: • Medical, Dental & Vision Insurance, • Mental Health + Wellness Resources, • Retirement Plans, • Employee Recognition & Rewards Program, • Team Events

Job DescriptionWe treat our employees like family! Elk Grove Milling has been on the cutting edge of the feed industry since 1982. As a member of the Elk Grove Milling team, you will be a part of a well-established company with strong community roots. This role is the operational hub for our distribution and customer support, managing the flow of products from our facility to our customers. The ideal candidate excels in a fast-paced environment, is well-versed in computer programs, possesses strong organizational and customer service skills, and has a foundational knowledge of the agricultural or equine industry. Our Compensation and Benefits show how much we value our team: • $22-$24 per hour, Depending on Experience, • Medical/Dental/Vision Coverage, • Generous company contribution towards medical benefits for employees and dependents, • 401K with company match, • Life Insurance paid by the company Job Duties: Logistics & Dispatch Management (The Core Function) • Dispatch and Coordination: Act as the primary dispatcher for all outbound deliveries, including company-owned (EGM) trucks, deliveries to major retail partners, and specialized custom milling orders., • Documentation Preparation: Prepare and organize all necessary shipping paperwork, including loading maps for warehouse staff and driver sales orders for delivery personnel., • Schedule Management: Own and maintain the EGM transportation calendars, ensuring optimal scheduling, efficiency, and communication across all delivery routes and deadlines., • Account Invoicing: Accurately process and manage account invoicing related to transportation and product sales, ensuring timely payment cycles., • Office Administration: Manage daily opening and closing office duties, ensuring the facility is prepared for business operations., • Customer Relations: Serve as a primary point of contact for the company, delivering exceptional customer service to all clients, dealers, and partners., • Communication Flow: Efficiently manage all incoming and outgoing communications, including answering phones and responding to emails promptly and professionally. Required Skills & Experience • Experience: Proven strong foundation in customer service in previous professional roles., • Technical Proficiency: High level of competence in using standard office software, including Excel and Google Drive, and the ability to quickly learn other technologies., • Transportation Knowledge: Familiarity with modern logistics practices and the use of electronic logs (ELDs) for commercial drivers. Powered by JazzHR mpOfgNBMeB

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