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Demonstrated experience in investment strategy and advisory, particularly within embedded finance contexts. Familiarity with digital finance platforms and emerging fintech trends in the Asian market. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance

H2M architects + engineers is seeking a dynamic, hands-on future‑focused Innovation Project Manager to drive transformative initiatives that elevate our Learning & Development programs, operational processes, and firmwide innovation culture. This role blends strategic innovation leadership, project management excellence, and technology-forward thinking. You will work cross‑functionally to identify high‑value opportunities, design pilot programs, introduce emerging tools (including AI‑enabled technologies), and guide projects from concept through implementation. The Innovation Project Manager will serve as a champion of creativity, experimentation, and continuous improvement across the organization. Key Responsibilities Innovation projects at H2M range in size, scope and complexity and are paramount to support our culture and position as a leader in the delivery of A/E services. The Innovation Project Manager’s key responsibilities will include: • Innovation Strategy & Leadership: Lead the evaluation and prioritization of innovation opportunities, including AI applications relevant to A/E practice across the firm, analyzing operational pain points, workflow inefficiencies, and emerging firm needs across disciplines., • Project Management & Execution: Lead and manage multiple concurrent innovation projects from inception through delivery, oversee the development of experiments and pilot programs, and ensure all projects are delivered on time, within budget, and achieve targeted outcomes by creating and maintaining project charters, milestone plans, dashboards, and executive-ready reporting., • Stakeholder Engagement & Collaboration: Work cross-functionally to understand needs, identify opportunities, and align innovation efforts with business priorities, partner with IT, HR, and operational groups on technology deployment, training, and change management., • Technology Integration & AI Enablement: Evaluate and recommend new learning technologies, digital tools, and platforms, and support the integration of AI-enabled solutions into workflows where they enhance productivity, risk reduction, design quality, or operational efficiency., • Change Management & Training Enablement: Work with Learning & Development to develop training resources, workshops, and communication plans that support rollout and adoption, and translate complex concepts, especially AI and technical systems, into simple, practical use cases for teams., • Measurement, Reporting & Continuous Improvement: Establish KPIs and performance metrics to track project outcomes, adoption rates, and ROI, and produce regular executive‑level reports and dashboards summarizing progress and insights. Education & Qualifications • Bachelor’s degree in Business, Engineering, Architecture, Technology, or related field required., • 5+ years of experience with project management or innovation initiatives. (AEC Industry experience preferred), • PMP, CIP or related certification strongly desired., • Experience working in operational environments with an ability to analyze and improve existing cross-functional processes. (Process improvements experience preferred), • Experience with AI tools, low-code tools, digital transformation, or emerging technology implementation is a plus, experience with copilot a plus., • This role is on-site in Melville, NY - MUST BE LOCAL. Compensation & Benefits • Annual Salary ranging from $100,000 to $148,000., • Comprehensive medical, dental, and vision healthcare coverage., • 401(k) with up to 6% employer match., • Profit-Sharing Bonus Program., • Student loan repayment and tuition assistance to support professional accreditation and continuing education., • Paid Time Off (PTO) and Holidays, and flextime to Balance Work and Life., • Access to professional development programs including mentoring, training, and early-career support., • Active Employee Resource Groups, including: Diversity & Inclusion, Sustainability, Women’s Initiative, and Young Professionals., • Recognition as an award‑winning firm committed to innovation, sustainability, and employee advancement. _ pushing boundaries. redefining design. _

POSITION SUMMARY Responsible for driving revenue, EBIT, and operational excellence across key national accounts including Walmart, Amazon, Costco, Target, and Spiral Edge. This role owns both the commercial strategy and the execution layer behind it. It ensures that what is sold is delivered, reconciled, and communicated flawlessly across the organization and to the customer. Acting as the right hand to the SVP of Sales, this position sits at the center of Sales, Operations, Finance, and eCommerce, driving alignment, accountability, and consistency across all touchpoints. Success in this role requires strong account management experience combined with a disciplined operational mindset, particularly across deliveries, credits, chargebacks, and cross-functional communication. PRIMARY RESPONSIBILITIES / ACCOUNTABILITIES Strategic Account Co-Ownership and Growth • Establish and maintain strong relationships with buyers, planners, and key stakeholders across all accounts, • Develop and execute annual and seasonal business plans by account to achieve revenue, margin, and EBIT targets, • Lead the sell-in process with clear, compelling assortments aligned to TYR merchandising, innovation, and channel strategies, • Negotiate pricing, terms, promotional activity, and assortment strategies to maximize profitability and brand positioning, • Drive growth across wholesale, marketplace, and DTC models where applicable SVP of Sales Support and Execution • Act as operational lead and extension of the SVP of Sales across all major accounts, • Translate strategy into executable plans with clear ownership, timelines, and deliverables, • Prepare weekly business reviews, account recaps, and issue tracking, • Ensure all external commitments are documented, tracked, and delivered internally Order Flow, Deliveries, and Fulfillment Execution • Own end-to-end visibility from PO receipt through delivery, • Partner with Planning, Production, and Logistics to ensure on-time and complete shipments, • Proactively identify risks to delivery and drive resolution, • Maintain account-level scorecards for delivery performance and compliance Credits, Chargebacks, and Financial Management • Own tracking, reconciliation, and resolution of all credits, deductions, and chargebacks, • Partner with Finance to ensure accuracy, timeliness, and root cause visibility, • Drive reduction in chargebacks through process improvement and compliance discipline, • Ensure all trade spend, co-op, and customer entitlements are properly managed and optimized Cross-Functional Alignment and Communication • Serve as the central point of coordination across Sales, Operations, Finance, Customer Service, and eCommerce, • Partner with Customer Service on PO management, bulk orders, forecasting inputs, and exception handling, • Collaborate with Planning and Production to align demand, inventory, and delivery timing, • Establish clear communication cadence internally and externally, • Build and maintain a centralized tracker for orders, issues, and resolutions eCommerce and Digital Integration • Partner with eCommerce and Marketing teams to align wholesale and digital strategies, • Support Amazon and marketplace business with strong understanding of digital drivers, • Align promotional calendars, pricing strategies, and inventory allocation across channels, • Understand and track digital spend relative to product categories and account performance Performance Analysis and Reporting • Analyze account performance, identify risks and opportunities, and provide actionable insights, • Monitor key metrics including sell-in, sell-through, margin, delivery performance, and deductions, • Present structured updates to internal leadership and external partners, • Maintain visibility into competitive landscape and market trends Process Discipline and Continuous Improvement • Drive operational rigor across order-to-cash processes, • Ensure compliance with account requirements, • Identify breakdowns in process and implement scalable solutions, • Improve speed, accuracy, and consistency across all account touchpoints QUALIFICATIONS • 8–12+ years in Sales, Account Management, or Sales Operations within consumer goods, apparel, or footwear, • Deep experience with large-scale accounts: Amazon, Walmart, Target, Costco, • Strong understanding of retail operations and vendor management, • Proven ability to manage both commercial strategy and operational execution, • Experience with eCommerce and digital marketing fundamentals, • Highly organized with strong attention to detail and follow-through, • Strong communicator with the ability to drive alignment across teams SUCCESS METRICS • Revenue and EBIT performance by account, • On-time and in-full delivery metrics, • Reduction in chargebacks and improved resolution timelines, • Accuracy and efficiency of order-to-cash process, • Strength and consistency of communication, • Execution against commitments

About Beach2Ocean Beach2Ocean is a growing eCommerce destination for stylish, high-quality women’s swimwear and resort wear, curating both established and emerging brands for a modern, confident customer. The business evolved from a New York boutique into a digital-first brand focused on fit, style, and customer experience. Role Overview We are seeking a Paid Social Specialist to own and execute paid social campaigns while supporting influencer and affiliate marketing initiatives. This role is ideal for someone who is both analytical and creative, with hands-on experience in Meta Ads and influencer platforms. You will play a key role in driving revenue growth, optimizing performance, and scaling acquisition through paid social and partnerships. Key Responsibilities Paid Social (Primary Focus) • Own day-to-day execution of Meta Ads (Facebook & Instagram) campaigns, • Launch, test, and optimize campaigns across:, • Prospecting (broad, interest, lookalike), • Retargeting, • Advantage+ / ASC campaigns, • Monitor and optimize KPIs: CPA, ROAS, CTR, CVR, AOV, • Conduct A/B testing across:, • Creative (UGC, statics, video), • Copy and hooks, • Audience segments, • Collaborate with creative team to develop high-performing ad concepts, • Analyze performance trends and provide actionable insights weekly Influencer & Affiliate Marketing • Manage influencer campaigns via platforms like Rakuten and LTK, • Identify, recruit, and onboard influencers aligned with brand positioning, • Track and optimize affiliate performance (ROAS, revenue, commissions), • Coordinate product seeding, gifting, and campaign briefs, • Build long-term relationships with high-performing creators Organic Social Support • Post and schedule content across Instagram and other channels, • Ensure consistency between paid and organic messaging, • Support content calendar planning and trend integration Qualifications • 3–4 years of hands-on experience in paid social (Meta required), • Proven track record managing performance-driven eCommerce campaigns, • Experience with influencer platforms like Rakuten and/or LTK, • Strong analytical skills (comfortable with data, reporting, and optimization), • Familiarity with Shopify and GA4 is a plus, • Strong communication and organization skills, • Passion for fashion, swimwear, or eCommerce brands preferred What Success Looks Like • Consistently hitting or exceeding ROAS and CPA targets, • Scaling paid social spend efficiently, • Building a reliable influencer pipeline that drives incremental revenue, • Contributing to a strong, consistent brand presence across paid + organic Nice-to-Have (Differentiators) • Experience scaling DTC brands, • UGC creative strategy experience, • Familiarity with TikTok Ads or YouTube Shorts, • Experience working with fashion/apparel brands, • Google Ads experience a plus Why Join • High-growth eCommerce brand with strong product-market fit, • Direct ownership over performance channels (real impact), • Opportunity to build both paid social + influencer ecosystem, • Collaborative, fast-paced environment

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re looking for a Senior Client Service Manager to join our Personal Lines team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our High Net Worth clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. How you'll make an impact You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence. Here’s what you’ll do: • Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions., • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage., • Client facing communication while collaborating closely with producers to best service a complex book of busienss., • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction., • Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies., • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development., • Conduct regular audits to ensure compliance with regulations and maintain high service standards., • Oversee the accuracy and management of client and policy data using Gallagher’s systems., • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results., • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Here’s what you’ll bring to the role: • Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, • OR -, • High School degree/GED with a minimum of 10+ years of client service and/or claims management experience, • A Property and Casualty Insurance License., • Designation preferred Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Paid parental leave Other benefits include: • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program, • And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity _ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Date Posted: 2026-05-04 Country: United States of America Location: OT223: GL - PLAINVIEW, NY 65 Fairchild Avenue, PLAINVIEW, NY, 11803 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a New Equipment Sales Associate. The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management within Plainview, NY territory. On a typical day you will: Manage a portfolio of elevator units through maintaining good working relationships with existing customers Serve as primary contact for timely resolution of customer needs surrounding inquiries Develop build-on repair and modernization sales through networking, bids and tenders Develop your own sales strategy to achieve sales targets, ensuring profitability Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results Conduct sales negotiations and close deals, ensuring payment on time Collaborate with fellow team members, including other sales representatives and field colleagues What you will need to be successful: You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience You have some experiences in the sale of technical products requiring customer consultation You have a strong customer and service orientation, including excellent interpersonal skills You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers You are target focused, with the ability to work at pace in a demanding, complex, corporate organization What's In it For Me / Benefits: The chance to work for an industry-leading brand with an historic legacy A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. The salary range for this role is $68,000- $85,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Apply today to join us and build what's next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Job Description Creative Director, Design (Experiential / B2B Events) Location: Remote (U.S.-based) | Travel as needed Salary: $150,000 – $180,000 Reports to: VP, Creative & Production About the Role Bishop-McCann is looking for a Creative Director, Design to help lead and elevate our creative output across B2B events, meetings, and incentive experiences. This is a hands-on creative leadership role for someone who thrives at the intersection of big ideas and strong design craft. You’ll guide concept development, shape visual storytelling, and ensure that every experience feels intentional, cohesive, and impactful—from early strategy through final execution. You’ll play a key role in shaping the next chapter of the agency’s creative evolution, including contributing to an upcoming rebrand and helping define how creativity shows up across all client work. What You’ll Lead Large-scale B2B events, conferences, general sessions, and incentive programs Experience branding, environmental design, and presentation storytelling Creative direction across live, hybrid, and integrated experiences What You’ll DoCreative Direction & Design Leadership Lead the creative vision across multiple experiential programs Guide concept development from idea through execution Ensure all work meets a high standard of design excellence, clarity, and storytelling Actively contribute to design work when needed—this is a hands-on role, not purely oversight Strategic Partnership Partner with strategy and account teams to translate client goals into creative direction Lead or participate in discovery sessions and creative brief development Ensure creative ideas align with business objectives and audience needs Client Engagement & Presentation Present creative ideas and design thinking to senior client stakeholders Clearly articulate the “why” behind creative decisions Build trust and confidence through strong storytelling and communication Team Leadership & Development Lead, mentor, and develop a growing team of designers Provide clear, actionable feedback that elevates the work Foster a collaborative, high-performing creative culture Build and manage a network of freelance design talent New Business & Agency Growth Lead creative for RFP responses and pitch work Partner cross-functionally to translate ideas into compelling presentations Contribute to the Bishop-McCann rebrand and ongoing creative evolution Process & Innovation Help evolve creative processes, tools, and workflows Integrate new approaches, including emerging technology, where it enhances the work Raise the bar for how creativity is delivered across the agency What We’re Looking For 10+ years of creative experience, with a strong focus on experiential design and live events 5+ years in a creative leadership role within an agency environment Deep B2B event experience is required (conferences, general sessions, meetings, incentive programs) Strong portfolio demonstrating conceptual thinking and high-level design craft Experience leading and mentoring designers at multiple levels Proven ability to present creative work to senior clients Strong understanding of experience branding, environmental design, and presentation storytelling Collaborative mindset with the ability to work across strategy, production, and account teams Nice to Have Experience contributing to or leading a brand or agency rebrand Exposure to integrating technology, digital, or interactive elements into live experiences Background in both B2B and brand/marketing environments Work Environment Remote-first, U.S.-based role Travel required for key client meetings, pitches, and event execution About Bishop-McCann Bishop-McCann is a privately owned events agency where strategy, creativity, and operational excellence come together to create remarkable experiences. We partner with clients across industries to deliver impactful, meaningful work—and we care deeply about our people, our clients, and what we create together. Why Join Us Opportunity to shape and scale an agency at a pivotal moment of growth Creative leadership with real influence on the work and the team Collaborative, people-first culture built on trust and accountability Exposure to diverse clients and meaningful, high-impact experiences Creative freedom supported by strong systems and disciplined execution Our Core Values Impact – We aim high and deliver work that matters Curiosity – We ask great questions and keep learning Collaboration – We believe the best work comes from working together Inclusion – We lead with respect, care, and a belief that all voices matter If you’re a creative leader who loves both the idea and the execution—and wants to shape what’s next in experiential—we’d love to connect.

Job Description GENERAL DESCRIPTION: Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process. The Account Director (AD) serves as the strategic and executional leader for assigned accounts, responsible for overall retention, growth, and alignment of the agency's efforts with client business goals. The AD oversees and helps support the development and execution of comprehensive marketing campaigns, while fostering senior-level client relationships. As a trusted partner, the AD consistently seeks new opportunities for growth, ensuring the agency delivers high-value, creative solutions that exceed client expectations. The role involves cross-departmental collaboration, leading internal teams, while helping the account team meet client deliverables. Account Directors are business unit leaders, with ultimate responsibility for the success of an account. RESPONSIBILITIES (including, but not limited to): All lawful directives of your supervisor or a member of Company management. • Serving as the primary relationship manager for senior client stakeholders, providing strategic guidance, proactive communication, and ensuring the successful execution of marketing campaigns., • Leading the development of marketing strategies and plans, aligning them with client business objectives using data-driven insights and market expertise to drive growth., • Developing creative briefs and direct creative groups in producing marketing materials that meet client goals and expectations., • Provide executional support to the account team by mentoring the current staff or acting as a backup to managing the day-to-day deliverables., • Review results to determine the recommended marketing plans for continued optimization., • Leading client meetings, creative reviews, results read-outs and QBRs., • Managing the financial health of accounts by overseeing budgets, forecasting, and ensuring accounts remain in good standing per the agreed upon billing terms., • Identifying opportunities for organic growth by recommending new programs and services, while proactively addressing client needs with innovative marketing solutions., • Fostering the professional development of team members through mentoring, performance feedback, and providing clear career growth paths., • Participating in the recruitment and evaluation of new talent, contributing to the hiring process by reviewing resumes, conducting interviews, and providing feedback., • Maintaining a pulse on internal workflows and processes to ensure the smooth execution of projects and the alignment of resources with team capabilities. ACCOUNT DIRECTORS ARE EXPECTED TO: • Have strong communication and interpersonal skills, capable of building trust and rapport with clients., • Possess outstanding attention to detail and the ability to manage time effectively., • Proficiency in Microsoft Office, including Excel, Word and PowerPoint., • Have knowledge of data and how it can be used to drive both strategy and creative., • Look for ways to improve and promote the quality and effectiveness of our work., • Travel to meet with clients in person as needed., • Be available beyond standard working hours when necessary., • Learn and work in proprietary systems and software as necessary to complete job functions. This job description is subject to change from time to time at the Company’s discretion. As a direct marketing company, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary. We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at wilengroup.com. This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify. For New York, the expected salary range for this position is between $150,000 and $180,000. The actual compensation will be determined based on experience, geographic location, and other factors permitted by law. Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others. Company DescriptionWilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

Job DescriptionSenior Account Manager Factory360 is revolutionizing corporate marketing by infusing human connections into strategy, emerging from experiential beginnings to become the first ground-up integration agency. Unlike traditional approaches, we prioritize real-life human experiences as a foundation, building campaigns into channels people genuinely use and value. With a forward-thinking mindset, we combine creativity with innovation to deliver impactful, results-driven marketing solutions that truly resonate with audiences. At Factory360, we are passionate about creating memorable and authentic experiences that drive measurable success. Role Description This is a full-time remote role for an Experiential Senior Account Manager. The Senior Account Manager will oversee client relationships, ensuring seamless communication and the delivery of projects that exceed expectations. Daily tasks include leading project management efforts, developing experiential marketing strategies, coordinating cross-functional teams, analyzing campaign metrics, and ensuring projects align with clients' goals. The ideal candidate will be a collaborative leader with strong organizational and communication capabilities, driving both client success and internal team efficiency. Qualifications Experience in experiential marketing, campaign management, and integrated marketing strategies Project management skills, with a focus on balancing timelines, budgets, and deliverables Client relationship management, maintaining clear communication, and exceeding client expectations Effective team collaboration and leadership skills to coordinate cross-functional groups Strong analytical capabilities to measure and report on campaign performance metrics Proficient verbal and written communication skills for creating presentations and proposals Familiarity with digital marketing tools and platforms is a plus Bachelor’s degree in Marketing, Communications, Business, or a related field Prior experience working in an agency or experiential marketing setting is preferred Ability to work independently in a fast-paced, remote environment

Job Description Department: Marketing Reports to: Director, Brand Partnerships Classification: Salaried Exempt Work Environment: Hybrid COMPANY PROFILE Fragrance.com is a worldwide leading beauty e-commerce company created to provide the public with access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more. We're a fast-scaling platform at the intersection of beauty, culture, and digital commerce, and we're building the team that will define what brand partnership looks like in the creator economy era. OVERVIEW We are seeking a seasoned Senior Manager, Brand Activation & Partnerships to lead and scale a fast-growing, high-impact revenue channel. This role is critical to transforming partner demand into structured, premium, and repeatable activations that drive brand recognition, social engagement, and measurable revenue. You will be the primary leader of partner-funded initiatives, managing a recurring calendar of activations across influencer programs, retail, and social channels, while ensuring strategic impact, category leadership, and operational excellence. RESPONSIBILITIES: • Partner-Funded Activations & Revenue Leadership, • Establish and operate a recurring, multi-year calendar of partner-funded activations., • Build tiered, repeatable offerings across but not limited to:, • Influencer events & seeding, • TikTok / social sampling programs, • Retail activations, • Custom brand moments, • Develop pricing frameworks and strategies to maximize partner investment and company revenue., • End-to-End Activation Oversight, • Lead the full lifecycle: concept → brand buy-in → execution → reporting., • Manage internal teams, agencies, and vendors to deliver activations at a premium, best-in-class level., • Embed social discovery and community-led selling into activations to amplify engagement and impact., • Brand Relationship & Platform Leadership, • Serve as the primary contact for key brand partners, driving renewals, upsells, and long-term relationships., • Position the platform as a destination for both industry and consumer recognition, ensuring all activations reinforce category leadership and premium brand positioning., • Act as a thought partner to internal stakeholders on strategic opportunities for brand-funded initiatives., • Measurement, Reporting & Optimization, • Define KPIs and track performance for all partner-funded activations., • Translate results into ROI narratives, case studies, and recommendations for partners and internal teams., • Continuously optimize programs to improve impact, scale, and efficiency., • Generate traffic towards fragrance.com and ultimately conversion + build a community for the fragrance.com end-consumers. QUALIFICATIONS: • 7-10+ years in brand partnerships, retail media, beauty/CPG activations, or senior account management at an influencer or experiential agency., • Demonstrated experience at or with major beauty retailers (Sephora, Ulta, etc.) or prestige/mass beauty brands., • Proven track record managing high-value, multi-channel partner programs from pitch through performance reporting., • Comfortable owning revenue targets and partner budgets. SKILLS & COMPETENCIES: • Strong commercial acumen and comfort owning revenue/partner budgets., • Ability to structure and package activations strategically., • Exceptional project management, operational rigor, and attention to detail., • Confident and persuasive stakeholder management (internal + external)., • Strategic thinker with hands-on execution ability. PROFILE: • Seasoned professional with deep experience in large-scale, multi-channel brand initiatives., • Thrives in fast-paced, high-growth environments., • Brings structure, strategy, and executional excellence to ambiguity. WHAT SUCCESS LOOKS LIKE IN YEAR ONE: • Partner-funded activations evolve from ad hoc requests into a structured, productized calendar., • Brand partners renew and expand their investment., • Internal teams operate with defined processes and clear activation playbooks., • There is measurable linkage between activations and downstream traffic, conversion, and community growth. WHY THIS ROLE: Beauty is one of the most dynamic categories in commerce and fragrance is having a cultural moment. Fragrance.com is positioned at the center of it, with brand partners eager to invest and a consumer community hungry for discovery. This role will define how that investment is structured, activated, and amplified. The person who takes this role will have visible, measurable impact on the company's growth and will build something they can point to. LIMITATIONS AND DISCLAIMER The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. FRAGRANCE.COM BENEFITS: • Medical, Dental & Vision Coverage — comprehensive health benefits to keep you and your family well, • Life Insurance & Voluntary Programs — flexible options to fit your needs, • 401(k) with Generous Company Match — we invest in your financial future, • Generous Paid Time Off — because rest and balance matter, • Employee Assistance Program, Health Advocacy & Caregiving Resources — support for life's challenges, big and small, • Employee Product Discounts — enjoy the brands and products you help build, • Company Events & Gatherings — we work hard and celebrate together This is a direct hire. No agencies or recruiters please Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Fragrance.com is firmly committed to the principle of equal employment opportunity. Fragrance.com offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Monday - Friday (9:00am - 5:00pm)

Job DescriptionCompany Overview SmartSource has more than 35 years of experience serving clients' business technology needs across events, staffing, legal, government, finance, education, entertainment, and meeting production. With fully staffed and equipped offices in major metropolitan markets throughout North America, SmartSource delivers scalable technology solutions for meetings, conventions, trade shows, exhibits, specialty events, and temporary business environments. SmartSource draws from an extensive inventory of IT, AV, interactive, and event production technologies to support solutions as varied as computers for contract staff, office equipment for temporary spaces, breakout room support, general sessions, registration technology, digital signage, kiosks, exhibit environments, and multi-story video walls. The team is focused on helping clients execute with confidence, reduce complexity, and create stronger attendee and stakeholder experiences. About the Role The Business Development Executive is a sales hunter and strategic account builder responsible for driving new revenue growth across SmartSource's event, exhibit, AV, IT, and interactive technology solutions. This role is built for a consultative seller who can identify opportunity, engage executive-level stakeholders, uncover business needs, and position SmartSource as a trusted partner throughout the customer journey. The ideal candidate brings proven experience in live events, trade shows, exhibits, experiential marketing, event technology, AV production, or a related B2B services environment. This person is comfortable prospecting, managing complex sales cycles, responding to RFPs, developing proposals, building business cases, and collaborating across internal teams to move qualified opportunities from first conversation to signed agreement. This role reports to the VP of Sales, Event Solutions. Core Responsibilities • Act as a front-line representative of SmartSource through inbound and outbound outreach, creating meaningful connections that lead to long-term client partnerships., • Actively pursue leads, prospect target accounts, qualify opportunities, and build a disciplined pipeline across enterprise, mid-market, agency, exhibit, and event clients., • Engage key decision-makers and influencers through email, phone, social, in-person meetings, industry events, and relationship-driven business development., • Run thoughtful discovery sessions to understand client goals, business challenges, event requirements, stakeholder priorities, and buying criteria., • Align SmartSource solutions to client objectives by connecting event technology, AV production, exhibit support, IT, digital signage, interactive solutions, and onsite service into clear business value., • Evaluate sales opportunities and make sound decisions about strategic fit, core value, commercial potential, and resource requirements., • Develop pitches, capabilities presentations, strategic ideas, tactical recommendations, written proposals, RFP responses, quotes, and business cases., • Review client RFPs and quotes with operations, sales leadership, production, and solutions stakeholders to ensure accuracy, feasibility, profitability, and strong positioning., • Negotiate terms and conditions and prepare detailed agreements based on client needs, SmartSource standards, and approved commercial parameters., • Clearly communicate client goals, scope, strategic priorities, and tactical requirements to internal teams so project execution meets client expectations., • Collaborate with Marketing, Solutions, Operations, Production, and Account Management to deliver a seamless client experience from first conversation through signed agreement and handoff., • Represent SmartSource at industry events, conferences, client meetings, trade shows, and networking opportunities to increase visibility and open new markets., • Maintain accurate CRM records, pipeline stages, next steps, activity history, and forecasting data in Salesforce, HubSpot, or other required systems., • Provide feedback on market trends, competitive activity, client needs, messaging, sales process, and future solution development., • Support team growth by sharing experience, mentoring newer team members, and contributing to improved messaging, strategy, and go-to-market execution.Requirements, • 3+ years of proven B2B sales experience in trade shows, exhibits, live events, experiential marketing, AV production, event technology, IT rentals, or a related service-based industry., • Demonstrated success in new customer acquisition, account penetration, client retention, and relationship expansion., • Strong ability to build and manage a sales pipeline, prioritize qualified opportunities, and move complex deals forward with discipline., • Proven success engaging executive-level stakeholders, decision-makers, influencers, procurement teams, and cross-functional client groups., • Strong consultative selling skills with the ability to connect client goals, event requirements, and technology solutions into a compelling value proposition., • Excellent written, verbal, presentation, interpersonal, and negotiation skills., • Ability to develop proposals, presentations, RFP responses, strategic recommendations, and client-facing business cases., • Strong organizational skills and attention to detail, with a proactive, responsive, goal-oriented, and customer-focused working style., • Comfort working cross-functionally with sales, operations, production, marketing, solutions, and account management teams., • Proficiency with CRM and sales tools such as Salesforce, HubSpot, Zoom, Slack, Microsoft Office, and related planning/reporting platforms., • Familiarity with structured sales methodologies such as MEDDICC, BANT, or SPIN Selling is a plus., • Positive, resilient, can-do approach with a commitment to continuous learning, professional growth, and improved performance., • Expected travel: approximately 25%, based on client, event, and market needs.What Success Looks Like, • Consistently delivers new revenue growth by securing high-value opportunities with enterprise and mid-market clients., • Builds repeatable, long-term relationships that expand beyond a single project, event, or stakeholder., • Creates strategic pipeline volume and velocity by identifying opportunities aligned with SmartSource's core growth priorities., • Positions SmartSource as a trusted advisor and partner of choice for event, exhibit, AV, IT, and digital technology solutions., • Improves client confidence by translating business needs into clear, executable, commercially sound technology recommendations., • Strengthens SmartSource's market presence by representing the company at key industry events and opening doors into new accounts and verticals., • Partners effectively across internal teams to accelerate deal cycles, reduce handoff friction, and improve the client experience., • Contributes to sales team development through mentorship, knowledge-sharing, stronger messaging, and continuous process improvement.Why SmartSource SmartSource offers a fast-paced, dynamic, and supportive environment where strong sellers can build a meaningful career with an industry-leading company. Team members are given the tools, resources, cross-functional support, and market credibility needed to succeed. SmartSource values collaboration, inclusion, curiosity, accountability, and continuous improvement. The company invests in its people through mentorship, resources, and opportunities because individual growth directly strengthens team and client outcomes. Equal Opportunity Statement SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender status, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, the Rehabilitation Act, and applicable state and local laws.

Job Description Position Overview The Content & Campaign Marketing Manager will play a pivotal role in shaping and scaling API’s brand, demand generation, and ABX acceleration efforts. This role blends strategy with execution — requiring a marketer who is both highly creative and deeply strategic. This is not a traditional support role. This individual will lead brand-level initiatives, develop compelling sales enablement assets, execute global and multi-channel campaigns, and leverage AI-driven content development to amplify API’s market presence. We are seeking a high-energy, B2B growth marketer with exceptional PowerPoint design skills, strong video production capabilities, campaign management expertise, and the ability to translate strategy into polished, client-facing execution. Core ResponsibilitiesBrand-Level Leadership & Communications • Lead key brand-level initiatives, including:, • Website refresh and ongoing website management (shaping the narrative for product updates, market education, and awareness programs), while ensuring all content is built for SEO performance and inbound growth, • Social media channels optimization and updates (i.e. updated LinkedIn, post regularly, run digital campaigns, etc.), • Development of executive-ready brand communications with compelling narratives that resonates with diverse global audiences (one-pagers, videos, sales materials, explainer content, case studies)• Own and evolve API’s visual storytelling across digital, social channels, webinars and industry events, • Create high-impact presentations (PowerPoint mastery required) for leadership, clients, and industry events, • Develop and execute quarterly explainer videos to articulate product innovation and value propositions, • Ensure global brand consistency across airline, rail, cruise, and DPAX verticalsAPI World & Event Marketing Execution, • Collaborate on overall strategy and execution of API World and key industry events, • Organize and manage audio/video production for stage presentations, • Develop keynote decks, hero videos, and event messaging assets, • Lead content production before, during, and after events, • Repurpose event content into:, • Case studies, • Social campaigns, • Nurture sequences, • Business development materials, • Leverage event content to drive future pipeline growthSales Support & Revenue Enablement, • Partner with Sales and Sales Operations to:, • Develop Findings Reports, • Create case studies to support RFPs, • Quantify API impact in client-facing business cases• Build, update, and maintain master sales decks, • Create customized one-pagers, presentations, and short-form videos for client workshops, • Translate operational and financial insights into compelling visual storytellingABM & Campaign Management, • Support execution of Account-Based Marketing (ABM) initiatives, • Collaborate on contact database management and segmentation strategy, • Develop integrated, multi-channel campaigns (including digital, events, webinars, ABM, paid media, and content marketing) aligned to global and regional growth priorities, • Optimize digital marketing campaigns (email, LinkedIn, event, etc.), • Analyze campaign ROI, customer behavior, and sales pipeline performance, • Gather and interpret marketing data to drive strategic insights, • Build dashboards and performance reports to inform optimizationAI-Driven Content & Digital Innovation, • Leverage AI tools to:, • Generate high-quality content efficiently, • Create video scripts and visual assets, • Develop personalized campaign messaging, • Support scalable content production• Stay ahead of emerging marketing technologies and automation tools, • Introduce new efficiencies into content creation workflowsRequired Skills & Experience, • Bachelor’s degree in Marketing, Business, Communications, or related field, • 3–5+ years of B2B marketing experience and proven ability to collaborate cross-functionally with Sales, ABM, and Sales Operations teams, • Advanced proficiency in Microsoft PowerPoint (executive-ready design capability required), • Strong video production skills (script writing, editing, audio/visual coordination), • Experience with marketing automation and CRM platforms (HubSpot, Salesforce preferred), • Proficiency in digital marketing tools and analytics (Adobe Creative Cloud, Google Analytics, LinkedIn Campaign Manager, etc.), • Experience using AI tools for content creation and campaign optimization, • Strong understanding of Account-Based Marketing (ABM), • Proven ability to analyze campaign performance and optimize for ROI, • Exceptional written and verbal communication skills with the ability to craft compelling messages, thought leadership content, and various marketing materials, • Ability to manage multiple high-priority initiatives simultaneously, • Experience supporting trade shows, conferences, and executive-level eventsIdeal Candidate Profile, • Strategic thinker comfortable shifting between high-level strategy and execution, • Visually sophisticated and detail-oriented, • Highly organized and deadline-driven, • Comfortable operating in a fast-paced, growth-stage technology environment, • Able to blend data-driven decision making with compelling storytelling, • Passionate about brand-building in a global B2B setting Position Type & Hours Full time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified. This is a hybrid opportunity with a minimum of 3 days in our Melville, NY headquarters. Supervisory Responsibility None Travel Requirements Compensation Good faith annual salary range for this position is $100,000 to $130,000 plus bonus and is commensurate with experience. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR DArnbxceWQ

Job Description iRocket is reshaping access to space through reusable, autonomous small launch vehicles and we’re looking for a Social Media & Marketing Specialist to help share that mission with the world. This role combines creativity, storytelling, and strategic communication. You’ll build iRocket’s digital presence, engage our growing community, and showcase our innovations to partners, investors, and the public. The Role • Develop and execute a social media content strategy across LinkedIn, X (Twitter), Instagram, and other channels, • Create engaging written, graphic, and video content that highlights company milestones, culture, and technology, • Manage the company website and ensure consistent brand tone and visual identity, • Track engagement analytics and report performance metrics to leadership, • Support marketing campaigns, press releases, events, and investor communications, • Collaborate with internal teams (engineering, HR, BD) to generate authentic, high-impact stories, • Monitor industry trends, news, and community engagement opportunities, • Manage relationships with media, PR, and creative vendors as needed Requirements • Bachelor’s degree in Marketing, Communications, Journalism, or related field, • 2–4 years of experience in marketing or social media management (aerospace, tech, or startup experience preferred), • Strong writing, editing, and storytelling skills; ability to communicate technical topics clearly, • Familiarity with content creation tools (Canva, Adobe Creative Suite, etc.) and social media analytics platforms, • Proactive, creative, and detail-oriented mindset, • Passion for space, technology, and innovation, • Video editing or photography skills are a plus Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job Description Director, Patient Contact Center A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years. Position Summary: The Director of Patient Call Center is responsible for the strategic leadership, operational performance, and continuous improvement of a high-volume, multi-channel patient contact center supporting a Physician Practice Management (PPM) organization serving approximately one million patients. This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems, omnichannel communications, and analytics-driven performance management. The Director ensures an exceptional patient experience, operational efficiency, regulatory compliance, and scalable growth while supporting organizational goals related to patient access, retention, quality, and value-based care performance. Key Responsibilities Strategic Leadership • Develop and execute the enterprise patient contact center strategy aligned with organizational growth, access, and patient experience goals., • Lead a large-scale, multi-site patient engagement operation utilizing domestic and offshore staffing models., • Build scalable operational frameworks capable of supporting a patient population exceeding one million lives., • Partner with executive leadership on digital transformation initiatives, automation strategy, and patient access optimization., • Drive innovation through implementation of AI-enabled solutions including:, • Conversational AI/chatbots, • Intelligent call routing, • Speech analytics, • Predictive staffing, • Self-service patient engagement tools, • Real-time quality monitoring Essential Duties and Responsibilities • Develop, implement, and continuously improve contact center policies, procedures, workflows, and service standards., • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics including quality, productivity, patient satisfaction, response times, abandonment rates, and scheduling accuracy., • Analyze operational and performance data to identify trends, gaps, root causes, and opportunities for improvement., • Lead workforce management strategies to ensure appropriate staffing levels and achievement of departmental goals related to quality, efficiency, and patient experience., • Partner with leadership teams to implement initiatives that improve patient access, scheduling efficiency, and overall service delivery., • Design and oversee quality assurance and training programs for new and existing team members in collaboration with Corporate Training and People Operations., • Monitor ongoing departmental performance against established targets and implement corrective action plans as needed., • Evaluate and recommend enhancements to contact center technologies, systems, workflows, and reporting capabilities to improve operational performance and patient retention., • Serve as a liaison between the Patient Contact Center and other operational departments to ensure alignment and continuity of care and service., • Ensure compliance with all applicable healthcare regulations, privacy standards, and organizational policies, including HIPAA requirements., • Support organizational initiatives, special projects, and other duties as assigned. Required Qualifications • Bachelor’s degree in healthcare administration, Business Administration, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered., • Minimum of five (5) years of progressive leadership experience in contact center management, patient access, healthcare customer service, or related operations., • Demonstrated experience leading high-volume, multi-channel contact center operations., • Strong knowledge of workforce management practices, call center technologies, quality assurance methodologies, and performance analytics., • Experience developing and implementing operational strategies that improve patient satisfaction, employee engagement, and service efficiency., • Proven ability to analyze data, identify operational challenges, and implement process improvement initiatives., • Excellent leadership, organizational, problem-solving, and decision-making skills., • Strong verbal, written, and interpersonal communication skills., • Ability to manage multiple priorities and thrive in a fast-paced, metrics-driven environment., • Advanced proficiency in Microsoft Office 365 applications including Excel, Word, PowerPoint, Outlook, and reporting tools., • Experience with electronic health records (EHR), patient scheduling systems, and contact center platforms preferred. Preferred Competencies • Patient-centered and service-oriented leadership approach., • Strong analytical and strategic thinking capabilities., • Ability to build collaborative relationships across departments and organizational levels., • High degree of professionalism, integrity, accountability, and adaptability., • Commitment to continuous improvement and operational excellence. Salary Range: • $130,000 to $150,000/annually commensurate with experience Benefits: We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: • Medical/Dental/Vision Insurance, • Prescription Drug Coverage, • Company Paid Term Life Insurance & Long-Term Disability, • Supplemental Insurance Benefits, • Employee Assistance Program (EAP), • Retirement Plan - 401(k), • Paid Time Off (PTO), • Paid Holidays, • Career Development Programs, • All benefits are subject to eligibility requirements. Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com #SMD123

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