Helpdesk Support Analyst (II)
23 days ago
Atlanta
Job Description Helpdesk Support Analyst II (Senior) Contract to Hire – Atlanta, GA Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role—we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration. What You’ll Do: * Troubleshoot complex technical issues across hardware, software, and connectivity for end-users. * Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations. * Administer and support M365 services, including Exchange, SharePoint, and Teams. * Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software. * Collaborate with internal teams to support software deployments and IT initiatives. * Monitor and respond to helpdesk tickets promptly and efficiently. * Participate in continuous improvement initiatives to enhance IT support functions. * Document and maintain IT processes and procedures. What You’ll Bring: * Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). * 3–5 years of experience in enterprise or military IT environments. * Strong knowledge of Active Directory and M365 administration. * Experience with automation and scripting (PowerShell, Python, etc.). * Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools. * Excellent problem-solving skills and attention to detail. * Strong written and verbal communication skills. * Ability to work independently and collaboratively. * Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals. * Preferred: Certifications in Azure administration, AI, or Development. Why This Role? This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.