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Title: AI Operations Analyst – Regulatory Medical Writing Contract Duration: 12+ Month Contract on W2 Location: Can be Remote Department: Regulatory Medical Writing (RMW) Position Summary We are seeking a skilled and experienced contractor to support the delivery of the AI strategy within Regulatory Medical Writing (RMW). This role will work closely with the RMW AI Business Lead to enable digitization, streamline document processes, and support the deployment of AI-powered solutions across the document lifecycle. Required Qualifications Strong understanding of the RMW document landscape, including Clinical Study Reports (CSRs), narratives, and other regulatory deliverables Familiarity with Regulatory Information Management and Data Sharing systems Proven experience in digital transformation initiatives, such as: GenAI-enabled CSR authoring Structured data workflows Automation of document processes Business Impact & Risk This role is critical to ensuring timely development and deployment of AI technologies for Document Generation, Review, and Quality Control. Without this resource, key milestones may be delayed, impacting operational efficiency and innovation delivery. Top Three Skills: Compensation: The hourly rate for this position is between $80.21-88.23 per hour. [Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Field Support Technician Location: Atlanta, GA Duration: 12 months Client: APS-IT THIS IS AN ON-SITE POSITION Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: • Maintain exceptional customer service posture at ALL TIMES, • Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists), • Arrive at the school no less than 30 minutes before the first bell, • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported, • Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues., • Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact, • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond, • Provide support for IT projects and AV events at assigned schools, • Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development., • Record and submit checklists or other documentation as required for upward reporting and accountability, • Attend mandatory monthly professional development meetings, • 3 years of work experience minimum, • A Certification REQUIRED, • Strong customer service skills, • Strong oral and written communication skills, • Prior experience with desk-side and break/fix support is a MUST, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST, • Proficient in understanding network infrastructure and wireless support, • Familiarity with ticketing systems (Incident IQ) preferred, • Experience in an educational environment is a plus, • Must pass a fingerprint background check, • Must be authorized to work in the United States, • Minimum of an Associate degree (preferred), • A Certification Leadership: The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs).

Job Description Job Description – Service Desk Analyst Description The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues., • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software using distribution tools and processes as requested by end users., • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing Level I support when request volumes are high., • Act as an escalation point for advanced or difficult help requests., • Build rapport and elicit problem details from service desk customers., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Escalate incidents with accurate documentation to suitable internal and external teams, when required., • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution., • Use remote tools and diagnostic utilities to aid in troubleshooting., • Research solutions through internal and external knowledgebase as needed., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations and servers, printers, and peripherals., • Test fixes to ensure an incident has been adequately resolved., • Develop knowledge articles and FAQ lists for end users., • Perform post-resolution follow-ups with Level I Analysts as required., • Contribute to Service Desk knowledgebase as needed, • Reinforce SLAs to manage end-user expectations., • Provide suggestions for continual improvement. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Knowledge of advanced computer hardware, including Apple, Dell, HP, Lenovo, and others as required, • Experience with desktop and server operating systems, including Windows 7+, Windows Server 2012+, and macOS 10+, • Extensive application support experience with Microsoft Office, • Working knowledge of a range of diagnostic utilities, including ManageEngine Desktop Central, • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., • Exceptional written and oral communication skills., • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Strong documentation skills., • Fluent English language skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly, business-friendly, and technical language., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment. Work Conditions • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components., • Lifting and transporting of moderately heavy objects, such as computers and peripherals.