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  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Accounts Payable Specialist
    Accounts Payable Specialist
    11 days ago
    $47000–$56000 yearly
    Full-time
    Manhattan, New York

    The Accounts Payable Specialist will be responsible for assisting in accounting functions such as accounts payable. The incumbent must act with integrity in their daily work and strictly adhere to all accounting policies and procedures for auditing purposes to support the company’s financial success. This role provides valuable hands-on experience for candidates pursuing a career in accounting or working toward their CPA. Fluency in Mandarin is highly preferred, as this role requires regular communication with our primarily Mandarin-speaking vendors and partners. Key Accountabilities: Update & maintain all daily and monthly expenses through spreadsheet Perform day to day financial transactions, including verifying, computing, posting, and recording accounts payable data Maintain vendor documents and profiles on QuickBooks and other systems Prepare bills, invoices, and payments Reconcile the accounts payable ledger to ensure that all payments are accounted for and properly posted Conduct clerical duties, including filing, answering phone calls, responding to emails, and preparing documents Assist with other accounting related duties as assigned Required Skills/Abilities: Knowledge of generally accepted accounting principles Proficiency in Microsoft Office products (Word, Excel and Outlook) Proficiency in QuickBooks Strong analytical problem-solving aptitude with creative solutions, ability to organize work with large amounts of information efficiently, manage multiple projects and deadlines simultaneously with strong attention to detail Ability to effectively and professionally communicate, both in writing and verbally, with management, vendors Able to work as a team player Open to development of skills and knowledge Education and Experience: Bachelor's degree in Accounting or Finance required. Five years of accounting management is required.

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  • Sales Consultant
    Sales Consultant
    1 month ago
    $59000–$138000 yearly
    Full-time
    Elizabeth

    We are seeking a motivated and dynamic Car Sales Executive to join our team. In this role, you will be responsible for engaging with customers, understanding their needs, and guiding them through the car buying process. You will play a crucial role in promoting our inventory and ensuring customer satisfaction while achieving sales targets. The ideal candidate must have hands-on experience managing the full sales process from A to Z and be comfortable working with DealerCenter CRM. Responsibilities: • Handle the entire sales process, from lead to close, • Follow up aggressively with internet and walk-in leads, • Schedule and confirm appointments, • Prepare customers for test drives, including verifying and signing all required documentation, • Conduct test drives professionally and compliantly, • Present financing and pricing options clearly and confidently, • Close deals efficiently while maintaining compliance, • Maintain consistent follow-up after the sale for retention and referrals, • Update and manage all activity through DealerCenter CRM Qualifications: • Bilingual in Spanish, • Must have automotive sales experience in New Jersey, • Experience using DealerCenter CRM is required, • Strong communication and follow-up skills, • Self-motivated, goal-oriented, and driven to succeed, • Understanding of all documents needed prior to test drives, • Ability to work independently and in a fast-paced dealership environment, • Valid driver’s license Join us as an Automotive Sales Specialist and be part of a vibrant team dedicated to delivering outstanding automotive solutions! Your energy, communication skills, and drive for success will propel your career forward while helping customers find their perfect vehicle. Benefits: • Referral program, • Paid time off, • Employee discount, • Employee assistance program, • Opportunities for advancement Pay: $58,733.99 - $132,650.00 per year Work Location: In person

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