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  • Encore Business Group inc
    Customer Service Manager
    Customer Service Manager
    12 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    22 days ago
    $16–$18 hourly
    Part-time
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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  • Humancare Home Healthcare
    Intake Specialist
    Intake Specialist
    24 days ago
    $45000–$55000 yearly
    Full-time
    Sunset Park, Brooklyn

    Humancare Home Healthcare is currently seeking a highly energetic, organized and experience Intake Specialist to join our growing team? this position requires the applicant to be bilingual in both Spanish and English languages to be considered Employment Type: Full-Time Intake Coordinators are responsible for helping patients through the MLTC enrollment process so they can receive home care services. Coordinators reach out to each patient and help them navigate through the MLTC enrollment process. In this important position, Intake Coordinators accept the great responsibility of being point person for the patient and family throughout the entire process and work to get them through the process as seamlessly and efficiently as possible with a focus on ensuring all patients have the utmost caring and professional experience with Infinite Home Care. This is an excellent opportunity with tremendous potential for growth. REQUIREMENTS INCLUDE: Fluent Bilingual Spanish and English Full knowledge of the enrollment process and requirements for MLTC’s, CHHA’s and HMO`s Strong communication skills, organization skills, time management and work ethic Tech savvy Attention to detail Compassionate, enjoys helping people Phone sales acumen Work well under pressure JOB RESPONSIBILITIES INCLUDE: Data Entry, documentation Consistent daily outreach to patients Send referral to MLTC for potential enrollment or Medicaid assistance Scheduling Assessments for patients Send referral to appropriate CHHA for skilled services Determine what services were approved by insurance Consistent follow up and reminders to all parties

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