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  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Accounts Payable Specialist
    Accounts Payable Specialist
    11 days ago
    $47000–$56000 yearly
    Full-time
    Manhattan, New York

    The Accounts Payable Specialist will be responsible for assisting in accounting functions such as accounts payable. The incumbent must act with integrity in their daily work and strictly adhere to all accounting policies and procedures for auditing purposes to support the company’s financial success. This role provides valuable hands-on experience for candidates pursuing a career in accounting or working toward their CPA. Fluency in Mandarin is highly preferred, as this role requires regular communication with our primarily Mandarin-speaking vendors and partners. Key Accountabilities: Update & maintain all daily and monthly expenses through spreadsheet Perform day to day financial transactions, including verifying, computing, posting, and recording accounts payable data Maintain vendor documents and profiles on QuickBooks and other systems Prepare bills, invoices, and payments Reconcile the accounts payable ledger to ensure that all payments are accounted for and properly posted Conduct clerical duties, including filing, answering phone calls, responding to emails, and preparing documents Assist with other accounting related duties as assigned Required Skills/Abilities: Knowledge of generally accepted accounting principles Proficiency in Microsoft Office products (Word, Excel and Outlook) Proficiency in QuickBooks Strong analytical problem-solving aptitude with creative solutions, ability to organize work with large amounts of information efficiently, manage multiple projects and deadlines simultaneously with strong attention to detail Ability to effectively and professionally communicate, both in writing and verbally, with management, vendors Able to work as a team player Open to development of skills and knowledge Education and Experience: Bachelor's degree in Accounting or Finance required. Five years of accounting management is required.

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  • Medical Receptionist
    Medical Receptionist
    25 days ago
    Full-time
    Englewood

    Medical Receptionist Duties: • Greet and check-in patients, ensuring a friendly and welcoming atmosphere, • Answer phone calls and schedule appointments using the appointment scheduling system -Check out pt and enter all billing -Give pts paperwork needed for testing ,labs and follow up appts • Maintain patient records and update information as necessary, • Assist with medical records management, including filing, scanning, and organizing documents, • Coordinate referrals to specialists and schedule follow-up appointments, • Handle patient inquiries and provide accurate information regarding clinic services, • Collaborate with medical staff to ensure efficient patient flow and timely communication., • Have experience with prior authorizations We are willing to train if you are willing to learn. If you are a dedicated individual with excellent customer service skills and the ability to multitask in a healthcare environment, we want to hear from you. Join our team as a Medical Receptionist and contribute to providing exceptional care to our patients. Hours are : Monday 9 to 6/630 Tuesday/Wednesday/ Thursday 9 to 5/530 Friday 9 to 430 We are a Drs office and sometimes hours can end early or extend a little later Please submit your resume along with a cover letter highlighting your relevant experience. Job Types: Full-time, Temporary Pay: $18.00 - $20.00 per hour Benefits: Free parking Health insurance On-the-job training Paid time off Work Location: In person

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  • Family Child Care Network Educational Specialist
    Family Child Care Network Educational Specialist
    27 days ago
    Full-time
    West Bronx, The Bronx

    MARC Academy and Department of Education (DOE) view family childcare as a respected and valued profession within the early care and education system in New York City. We seek to support and enhance the existing strengths of family childcare as birth-4 programs that promote continuous and responsive relationships, strengthen early learning skills, build resilience, and lay the foundation for all future learning. The primary role of the Education Specialist/Coach is to build strengths-based relationships with affiliated providers to support them as needed and, in particular, with implementing high quality play-based instruction. Responsibilities: ● Collaborate with the FCC Education Director, FCC Family Support Worker, and FCC Monitors to meet the needs of all children and families. ● Provide twice monthly strength-based practice-based coaching to a cohort of affiliated providers as they implement a mixed-age curriculum. ● Adapt and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children. ● Review and adapt appropriate curriculum supports and documents with affiliated providers that foster hands-on developmentally appropriate and relationship-based interactions with all children. ● Assist affiliated providers gathering observations of children and entering child assessment data in a timely manner and support its use for curriculum and lesson planning. ● Document all coaching sessions aligned with the DOE’s Early Childhood Framework for Quality (EFQ). ● Assist in ongoing outreach, enrollment, and all other administrative tasks. ● Support FCC Education Director in coordinating all required professional learning days –ongoing. ● Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families. ● Create and regularly update Community Partner Resource Guide within FCC Network. ● Participate in twice-monthly FCC Network staff meetings to connect about individual providers, families, and coordinate all services. ● Participate in Network staff professional learning sessions delivered. ● Other tasks as assigned by FCC Education Director/FCC Director. ● Travel within FCC Network catchment area is REQUIRED Skills: ● Time management skills are essential * Ability to multitask *Must be a team player * Must be flexible with changing schedules and priorities. *Skilled Communicator * Appreciation for the unique needs of all providers and families. Qualifications ● BA/BS in early childhood or infant/toddler studies (required) ● Experience teaching children under six (required) ● Experience working in family childcare and/or with infants and toddlers (preferred)

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  • Family Child Care Network Education Director
    Family Child Care Network Education Director
    27 days ago
    Full-time
    West Bronx, The Bronx

    [Network Name] and Department of Education (DOE) view family child care as a respected and valued profession within the early care and education system in New York City. We seek to support and enhance the existing strengths of family child care as birth-4 programs that promote continuous and responsive relationships, strengthen early learning skills, build resilience, and lay the foundation for all future learning. The primary role of the Education Director is to oversee all of the Network educational services for families and affiliated providers. Responsibilities: ● Oversee all educational services in affiliated Family Child Care (FCC) settings to ensure compliance with Department of Education and the Office of Children and Family Services (OCFS). ● Supervise the work of all FCCN education staff (e.g. Educational Specialist and Family Worker). ● Develop, adapt, and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children. ● Create, review, and adapt appropriate curriculum supports that foster hands-on developmentally appropriate and relationship-based interactions with all children by affiliated providers. ● Provide strength-based coaching visits to all affiliated providers to ensure adherence to curriculum guidelines and implementation. ● Ensure that all affiliated provider home visits are documented in a timely manner and are aligned with the DOE’s Early Childhood Framework for Quality (EFQ). ● Ensure education staff have the knowledge and skills to assist affiliated providers in entering child assessment data in a timely manner and support its use for curriculum and lesson planning. ● Coordinate and implement all required professional learning days throughout the year in partnership with the Department of Education for all affiliated providers and education staff. ● Participate in Network staff professional learning sessions delivered by the Department of Education. ● Support all providers who are working toward the completion of a CDA certification or other higher early childhood education degree. ● Facilitate twice monthly Network staff meetings to connect about individual providers, families, and coordinate all services. ● Provide consistent and timely reflective supervision to education staff to ensure their ability to engage affiliated providers in practice-based coaching using a strength-based approach. ● Oversee and ensure the timely documentation of all coaching sessions. ● Support the FCC Network Director in all recruitment, enrollment, payment, and other administrative tasks in support of all affiliated providers. ● Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families. ● Other special projects as they arise. Skills: ● Willingness to travel within FCC Network catchment area. ● Time management skills are essential. ● Ability to multitask ● Must be a team player ● Appreciation for the unique needs of the family child care community. Qualifications: ● MSED in Early Childhood Education (required) ● Teacher certification in the early childhood or childhood grades (required) ● Experience working in family child care and/or with infants and toddlers (preferred)

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