Operations and Sales Manager
2 months ago
Government Center, Miami
Job Objective: Lead the daily operation of cleaning services and commercially represent Clean Ready Miami – Doral to both new and existing clients. This hybrid position combines operational supervision, business development, and quality control to deliver a premium customer experience and ensure continuous portfolio growth. ✦ Key Responsibilities: Operational Supervision • Coordinate and oversee the field cleaning team., • Conduct surprise and scheduled inspections of active services., • Ensure compliance with cleaning protocols, image standards, and presentation., • Report incidents, issues, or updates to the administrative team. Client Relations and Acquisitions • Visit potential clients and present Clean Ready’s services., • Follow up with leads and prospective clients., • Coordinate service trials, quotes, and contracts with administrative support., • Build partnerships and business relationships with properties, offices, and real estate agents. Current Client Management • Handle special requests, complaints, or service adjustments., • Measure client satisfaction after service delivery., • Implement immediate corrective actions when quality standards are not met. Internal Reporting and Coordination • Report data on visits, sales, complaints, and team performance., • Coordinate with sales, customer service, and logistics to improve timing and quality. ✦ Technical Requirements: • Experience leading cleaning teams or field operations., • Background in commercial roles, sales, or customer service., • Proficiency with digital tools: CRM, Google Sheets, reporting apps., • Own a vehicle with up-to-date documentation (mandatory). ✦ Intellectual Requirements: • Technical or professional education (preferably in administration, hospitality, or related fields)., • Ability to lead, sell, and manage simultaneously., • Analytical thinking and decision-making in the field. ✦ Psychological Requirements: • Active leadership, results-oriented, and solution-focused., • High emotional intelligence, empathy, and diplomacy., • Proactive, autonomous, with excellent personal presentation., • Strong negotiation and persuasion skills with the ability to build long-term relationships. ✦ Necessary Tools: • Personal vehicle., • Smartphone with data access., • Access to a CRM and digital reporting tools., • Executive uniform or business casual attire. 💲 Suggested Compensation: • $25 USD per hour., • Minimum schedule: 3 days a week, at least 6 hours daily., • Opportunity for additional earnings through new contracts or client acquisition. 🕒 Schedule: • Monday to Saturday, minimum of 3 days per week (at least 6 hours per day)., • Flexible visits for client meetings, inspections, or sales closures.
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