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  • IT Field Technician
    IT Field Technician
    hace 20 días
    $18–$21 por hora
    Jornada completa
    Parkchester, The Bronx

    Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant

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  • Teaching Assistant
    Teaching Assistant
    hace 2 meses
    Jornada completa
    West Bronx, The Bronx

    The Teacher Assistant is responsible for assisting the Teacher with providing children ages 3 to 5 years old with a learning environment and experiences which will helps them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Essential Duties and Responsibilities: • Supports the implementation of the agency’s school readiness goals and CLASS., • Ensures proper care and supervision of children at all times, the practice of head counts,classroom arrangement, general safety rules,monitoring equipment and working knowledge of wclassroom management., • Assists Teacher with teaching responsibilities and other classroom responsibilities, as assigned, • Ensures child-adult ratio is met at all times, • Prepares snacks and meals for children, as needed., • Cleans and sanitizes all areas of the classroom, including food preparation and eating areas, • Helps children practice good hygiene, including personal cleanliness and diapering, as needed, • Provides input in planning lessons and activities for children, • Assists in gathering classroom observations and other documentation for developmental assessments of children., • Assist with child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations., • Assists in organizing and maintaining instructional and classroom supplies, • Sets up classrooms for various purposes., • Maintains an organized and developmentally appropriate classroom environment, • Collects documents from parents during drop-off/pick-up time, • Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program., • Provides appropriate customer service to parents, children, and community representatives/members,, • Ability to attend in-service trainings, home visits, parent conferences, etc., • Must have exceptional organizational and time management skills, • Implements agency policies and procedures, • Cooperates with Site Director/CDS and other Service Area Coordinators in planning, supervision and implementation of overall program., • Substitute as needed and when appropriate as instructed by Site Director., • Other duties as assigned within the scope of the position to maintain a quality program Professional and Ethical Standards, • Maintain confidentiality in accordance with Agency policy and legal requirements., • Be honest, reliable and dependable., • Respect and maintain rights and privacy of all staff, parents, and children., • Attend mandated trainings and meetings, and seek out staff development opportunities., • Work as a team member with all staff and maintain a positive work ethic., • Act conscientiously in performing routine duties Qualifications/Knowledge, Skills and Abilities: • Ability to effectively communicate with community members and groups, managers, regulatory agencies, and families both individually and in group settings., • Ability to work as a positive team member., • Ability to solve practical problems and deal with a variety of situations, • Knowledge of various software programs such as MS Word, Excel, Power-Point, Publisher and ChildPlus. Education/Certifications: BA/BS/AAS/CDA preferred. Strong written and oral communication skills. Displays effective time management and multi-tasking skills. Self-motivated, energetic, team player. “MARC Academy and Family Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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