Director of Product & AI Strategy
3 days ago
Stamford
Job Description About TouchCare TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users. Director of Product & AI Strategy THE OPPORTUNITY This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future. As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives. WHAT MAKES THIS ROLE DIFFERENT • You'll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else's vision., • You'll be building in a space that matters: healthcare navigation, benefits, and member experience are ripe for intelligent, thoughtful innovation., • You'll balance the art of innovation with the discipline of operational excellence — this isn't moonshots only; it's sustainable, meaningful product progress., • You'll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals. WHAT YOU'LL DO Drive Product & Innovation Strategy • Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients., • Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities., • Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives., • Translate organizational goals into a clear, prioritized product strategy — then own it., • Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation. Evolve & Optimize Our Technology Platform • Oversee the performance and evolution of TouchCare's existing technology ecosystem., • Identify opportunities for workflow improvements, platform enhancements, and process efficiencies., • Balance new innovation against the reliability and scalability of what we've already built., • Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable., • Ensure our systems remain compliant, scalable, and deeply connected to user needs. Lead the Full Product Development Lifecycle • Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption., • Synthesize input from clients, brokers, members, and internal teams into a coherent product vision., • Keep stakeholders aligned and engaged throughout development. Champion AI & Automation — Thoughtfully • Identify where AI and automation can amplify — not replace — our high-touch service model., • Lead responsible AI implementation that enhances the member experience in real, measurable ways., • Stay ahead of the curve on healthcare AI trends and emerging technologies. Turn Data Into Decisions • Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions., • Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership. WHERE YOU'LL START From day one, you'll dig into some of our most exciting initiatives: • Open Enrollment Decision Support Tools, • AI-Powered Member Engagement Solutions, • Leave of Absence Technology Enhancements, • Claims Analytics & Employer Reporting, • Healthcare Navigation Enhancements, • Member Outreach & Communication Automation, • Employer Analytics & Dashboards, • Internal Workflow Optimization & Automation, • Future Technology-Enabled Service Offerings You'll also take stewardship of our existing platforms — ensuring they remain scalable, high-performing, and deeply aligned with where we're heading. WHO YOU ARE • A strategic product leader who knows how to translate vision into execution — not just slides into backlogs., • Someone who's energized by complexity and comfortable navigating ambiguity without losing momentum., • A natural collaborator who builds trust with technical teams and non-technical stakeholders alike., • Curious about AI and automation — and thoughtful about deploying them responsibly., • Motivated by mission: you want your work to matter, not just ship. Why Join Us? • Professional Growth: Gain exposure to diverse accounting functions and portfolio company, • management., • Collaborative Environment: Work closely with a supportive team that values your contribution., • Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office. LOCATION This is an onsite role based at our office in Stamford, CT. We're looking for a hands-on collaborator who will work in person with our leadership, product, and engineering teams — building relationships and driving decisions side by side, not from a distance. COMPENSATION $160,000–$180,000 annually, commensurate with experience