Apartment Quality Assurance & Performance Auditor
hace 1 día
Riverside
Job Description Who We Are: Founded in 1975, CONAM Management operates in 10 states across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment. Quality Assurance and Performance Auditor (Hybrid with local, regional, and multi-state travel up to 50%). The candidate must reside in one of the regions they will cover, such as Sacramento, CA | Los Angeles/Inland Empire, CA | Fresno, CA | Las Vegas, NV | Seattle, WA | or Portland, OR. This position is Full-Time | Salary | Full Benefits | Pay Range: $70,000- 80,000 / Annual Salary. What We Are Looking For: The Quality Assurance & Compliance Auditor ensures that multifamily housing properties adhere to SOPs, financial performance expectations, Fair Housing, and internal quality standards. This role is responsible for conducting property inspections, auditing financial and operational records, and assessing service quality. They are responsible for developing and implementing compliance strategies and making independent decisions on corrective actions. The auditor works closely with property management teams to address deficiencies and implement corrective actions. Key Responsibilities: Strategic Compliance & Policy Development • SOP Creation and recommendations collaborating with Senior Leadership and Legal., • Enforce policies for SOP compliance and quality assurance procedures across multi-family properties., • Provide expert guidance on SOP best practices, ensuring company policies align with Fair Housing regulations, financial standards, and operational goals., • Develop and oversee compliance audit frameworks for multifamily properties, ensuring alignment with CONAM SOPs, safety regulations, and industry best practices. Establish performance benchmarks and implement corrective strategies where necessary., • Establish and enforce compliance protocols for office and property operations, ensuring licensing, inspection, and performance metrics align with corporate and regulatory standards. Develop strategies to mitigate compliance risks., • Develop and enforce financial compliance strategies for petty cash and P-Card transactions, identifying risk patterns and recommending policy enhancements., • Develop and oversee maintenance compliance strategies, ensuring safety protocols align with company policies and regulatory requirements., • Oversee and establish quality control processes, setting best practices for compliance documentation and training teams on proper implementation. Knowledge, Skills, and Abilities: • Bachelor’s degree preferred or equivalent experience in compliance, auditing, or quality assurance, • BostonPost or YARDI Voyager platform experience preferred. RealPage or other affordable platform experience is acceptable., • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), • Experience in quality control, auditing, or compliance within the housing or real estate sector, • Excellent customer service skills and presentation style to ensure associate engagement with audit process, • Excellent analytical, observational, and report-writing skills, • Ability to work independently, conduct on-site evaluations, and travel between properties as needed up to 75%, • Proficiency in reviewing financial records, lease agreements, and compliance documentation Our Benefits Include: • Medical, dental, vision insurance, • Pet insurance, • Life insurance and identity theft protection, • Paid sick and vacation time, • 401(k) plan with company match, • Flexible Spending Accounts (FSAs), • Employee Assistance Program (EAP) Additional Information: • This position is contingent upon passing a background check, employment verification, drug screening, valid driver’s license and auto insurance., • CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications. #ZR