Apartment Community Manager
22 days ago
Riverside
Job Description The Community Manager will manage the day-to-day operations of this beautiful property in a prime location in Riverside, Ca. for a 72-unit property. The right person will maintain the property and all related management functions, including coordinating leasing and marketing efforts, approve move-ins, lease renewals, resident and employee relations, team building and other duties and responsibilities. Apartment Included! • Follow/ implement/ enforce all ethical/ organizational/ legal business standards, • After hours, point of contact for on-call Staff, Answering Service, and Courtesy Patrol, • Reports: weekly, monthly, quarterly, • Conflict resolution: staff, residents, • Spearhead/ Supervise timely responses to resident needs, concerns, complaints, • Coordinate efforts with Leasing Manager regarding resident events, • Resident Retention, • Point of contact for legal/ evictions., • Physically representing property at legal proceedings., • Supervising/ coordinate efforts with Assistant Manager regarding the pursuit of delinquency, • Supervising/ coordinating the pursuit of collections of past accounts, • Reviewing/ assessing market survey data, • Approve forecasting rates/ specials/ concessions to achieve the property's occupancy/ income goals - Hot Sheets, • Coordinating efforts with Leasing Manager regarding Offer to Renew/ Lease Renewal letters, • Resident letters, payroll, petty cash, • Identifying areas of improvement, • Establishing/ maintaining SOP: front office, maintenance, • Application review/ approval/ override- if required, • Proficient in voucher application process, • Budget evaluation/ control, • Accounts Payable, • Supervise maintenance department, • Coordinate efforts with maintenance manager, • Supervise marketing/ leasing department, • Ensuring all third-party advertisement sources are updated, • Inspecting grounds/ buildings/ amenities, • Quarterly meetings with ownership, • Giving updates on property performance, • Approve implementing specials, • Oversee Inspections (balcony, move outs, annual safety) - Manager's responsibility, • Oversee Employee & Resident events, Advertising and Decorating, • Preparing/ sending files to legal, • Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues., • Ability to create, compose and edit written materials, • Demonstrated knowledge of demographics surrounding the assigned community. Must be self-motivated and a positive team member with effective communication and client relations skills., • Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting tasks, • Ability to exercise initiative and problem-solving skills, • Ability to establish priorities and coordinate work activities, • Possess professional, friendly telephone and greeting skills, • Demonstrated experience in providing customer service, • · High school diploma required, • · Property Management Certification is a plus, • · 5+ years of general work experience, • · 2+ years of experience in residential leasing/sales, • · Previous supervisory experience a plus, • · Previous experience/responsibilities with operational planning and management a plus, • · Demonstrable computer abilities: Microsoft Office programs, Internet and email, • · Previous experience with Yardi a plus, • · Health insurance, • · Vision insurance, • · Dental insurance, • · Paid time off