Bartender/Tour Guide
hace 23 días
Lexington
Job Description We seek a dynamic and enthusiastic individual to join our team as a Bartender and Tour Guide at Bespoken Spirits. The successful candidate will play a dual role, creating an exceptional experience for our guests at the bar and during distillery tours. This position requires a passion for spirits, a deep understanding of our distillation process, and a commitment to delivering top-notch customer service. Key Responsibilities: Bartending: Prepare and serve various beverages, including cocktails, spirits, and non-alcoholic drinks, ensuring high-quality service and presentation. Maintain a clean and organized bar area, adhering to health and safety regulations. Provide recommendations and educate customers about different spirits and cocktails, enhancing their experience. Manage bar inventory, including ordering supplies, stocking shelves, and conducting regular stock checks. Handle credit transactions accurately, ensuring all sales are correctly recorded. Assist in creating and updating the cocktail menu to reflect seasonal and product offerings. Ensure compliance with all alcohol-serving regulations and company policies. Tour Guide: Conduct engaging and informative tours of the distillery, highlighting our products' history, production process, and unique features. Educate guests on the distillation process, ingredients, and craftsmanship in producing our spirits. Answer guest questions knowledgeably and enthusiastically, providing an exceptional customer experience. Assist in coordinating tour schedules and managing group bookings. Support marketing efforts by participating in events and promoting distillery products and tours. Collect and record visitor feedback to continually improve tour experiences. Maintain a clean and welcoming environment for all guests visiting the distillery. Qualifications: Previous experience in bartending, preferably in a setting that involves craft spirits or cocktails. Experience in a customer service or hospitality role, with a passion for interacting with people. Knowledge of spirits, particularly the distillation process, and an interest in learning more about the craft. Strong communication skills, with the ability to present information clearly and engagingly. Ability to handle multiple tasks in a fast-paced environment and remain calm under pressure. Must be 21 years of age or older, with a valid driver’s license and reliable transportation. Must be available for nights and weekends. Skills and Attributes: Excellent customer service and interpersonal skills. Ability to work independently and as part of a team. Enthusiasm for spirits and the craft of distilling. Strong organizational skills and attention to detail. Flexibility to work evenings, weekends, and holidays as required. Ability to stand for extended periods and lift up to 50 pounds. Education: High school diploma or equivalent; additional training or certification in hospitality, bartending, or tour guiding is a plus.