Trabajos escalation manager en Newark, New Jersey - Page 3Crear alertas

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | ___ Salary range: $55,000 – $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license. RESPONSIBILITIES • Perform preventative maintenance on servers and workstations at customer sites, • Install and configure desktop and laptop computers, peripherals, and related hardware, • Integrate devices into network environments and test software applications, • Provide Tier 1 hardware and software support for Windows devices, • Deliver on-site technical support and ensure client satisfaction during deployments, • Document all work assignments, resolutions, and client approvals, • Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation, • Troubleshoot hardware, software, and connectivity issues for end users, • Support users with MS Office, antivirus tools, mobile devices, and peripherals, • Use remote desktop software to resolve issues or walk clients through solutions, • Act as a liaison between customers and internal IT staff for accurate problem interpretation, • Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: • Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent)., • Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction., • Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users., • Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities., • Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019., • Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications., • Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android)., • Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts., • Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus., • Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices., • Other: Valid driver’s license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): • CompTIA A+, Network+, or equivalent certification., • Exposure to Active Directory (user accounts, password resets, group membership)., • Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.)., • Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India Serve as the Product Manager Liaison for the AV team, responsible for ensuring seamless technology operations that directly protect and enable tour revenue. This role bridges technical execution, vendor coordination, and strategic alignment with tour initiatives to maintain a high standard of reliability, readiness, and innovation across all tour technology platforms. As part of this function, you will frequently collaborate with cross-functional groups including leadership, creative, engineering, and the Product Owner to ensure alignment across all workstreams. This position also requires strong organizational leadership, as you will act as the operational Manager for multiple vendor relationships and technology workflows. Core Responsibilities 1. Strategic Partnership and Alignment • Build and maintain strong relationships with the tour team to understand goals, challenges, and upcoming initiatives., • Strategically align tour priorities with AV operations to ensure zero disruption to tour technology, particularly during content updates or system changes., • Translate tour feedback into actionable plans for technology improvements or process refinements, collaborating closely with the Product Manager to ensure execution aligns with business priorities. 2. Vendor and Partner Management • ANC Partnership, • Manage and coordinate onsite engineer support in alignment with tour schedules., • Maintain regular communication with ANC to ensure service quality and responsiveness., • Collaborate with creative team on Live Sync and other time-sensitive content or synchronization needs., • Oversee the health and performance of AV equipment supported under X Studios' scope of work., • Manage issue escalation processes to ensure timely resolution and accountability, particularly for incidents with potential revenue impact., • Review partner performance and ensure adherence to SOW expectations. 3. Operational Excellence and Proactive Planning • Actively plan tour hiatus windows for system updates, technology testing, and LED tile replacements., • Develop and maintain a proactive maintenance calendar to minimize unplanned downtime and extend equipment life cycles., • Drive continuous improvement in AV operational processes, ensuring readiness for future tours and content needs., • Establish clear communication channels between vendors, tour operations, and internal AV stakeholders for efficient issue tracking and resolution. 4. Risk Management and Revenue Protection • Identify operational and technological risks to tour continuity; develop mitigation strategies in partnership with stakeholders, vendors, and the Product Manager to ensure accountability., • Monitor and escalate vendor performance issues that could impact tour experience or revenue., • Maintain command over the technology that powers the tour., • Provide timely updates to leadership on key risks, escalations, and resolutions. 5. Communication and Reporting • Serve as the central point of contact for all AV-related operational updates, vendor escalations, and status reporting., • Communicate clearly and proactively to the tour team regarding technology changes, maintenance windows, and system updates., • Near-zero unplanned disruptions to tour technology operations., • Timely response and resolution of vendor escalations., • Trusted relationships with tour stakeholders., • Improved system reliability and performance metrics., • Medical coverage and Health Savings Account (HSA) through Anthem, • Dental/Vision/Various Ancillary coverages through Unum, • 401(k) retirement savings plan, • Paid-time-off options, • Company-paid Employee Assistance Program (EAP)

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with deep expertise in MDM platforms (Jamf Pro and Microsoft Intune), strong systems administration capabilities, Apple Business Manager experience, and advanced troubleshooting skills. This engineer will design and implement macOS lifecycle management solutions, enforce security standards, and ensure smooth integration with enterprise systems while optimizing the end-user experience. Our Mac Engineers play a critical role in closing service gaps, innovating device delivery processes, and automating manual workflows to increase reliability and reduce operational overhead. This role requires a highly analytical, proactive professional capable of diagnosing complex issues and delivering robust solutions. RESPONSABILITIES • macOS Engineering & Device Management, • Architect, deploy, and manage macOS device management solutions using Jamf Pro and Microsoft Intune., • Own full macOS lifecycle management: provisioning, configuration, patching, monitoring, and decommissioning., • Develop and maintain automation scripts and policies to streamline onboarding, updates, and compliance enforcement., • Package, deploy, and manage software and system updates across the enterprise., • Security & Compliance, • Partner with security teams to enforce security baselines, configuration standards, and best practices., • Participate in audits by providing documentation, reporting, and compliance support., • Troubleshooting & Operations, • Lead troubleshooting for macOS hardware, software, and enterprise tool integrations., • Provide Tier 3 escalation support for macOS-related incidents., • Monitor the production environment and ensure timely resolution of issues while owning problem-management responsibilities., • Technical Leadership & Collaboration, • Provide mentorship and technical guidance to junior engineers and IT support teams., • Document processes, systems, runbooks, and engineering procedures., • Collaborate with InfoSec, IT Operations, vendors, and cross-functional teams to support and improve enterprise endpoint solutions., • Continuous Improvement & Innovation, • Automate manual processes to improve reliability and reduce operational cost., • Stay current with macOS updates, MDM capabilities, and enterprise endpoint management best practices., • 5+ years of experience in macOS engineering and administration in a large-scale enterprise environment (10,000+ users)., • Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts)., • Minimum certification: Jamf 200, • Preferred certification: Jamf 300, • Demonstrated experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)., • Strong knowledge of macOS, iOS, tvOS, MDM practices, zero-touch deployment, automation workflows, and reporting., • Proficiency with scripting languages (Bash, Python, AppleScript, Perl, or zsh)., • Deep understanding of macOS internals, security frameworks, and MDM protocols., • Excellent troubleshooting abilities and strong documentation and communication skills., • Hands-on experience managing macOS devices via Microsoft Intune., • Experience with identity and access management tools (Active Directory, Entra AD, PingFederate, etc.)., • Familiarity with CIS benchmarks and compliance frameworks (ISO, SOC2, SOX)., • Experience with EDR tools such as CrowdStrike., • Medical coverage and Health Savings Account (HSA) through Anthem, • Dental/Vision/Various Ancillary coverages through Unum, • 401(k) retirement savings plan, • Paid-time-off options, • Company-paid Employee Assistance Program (EAP)

Summary The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank’s crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including: • Technology and cyber incidents, • Third-party or supply chain failures, • Natural disasters (e.g., hurricanes, earthquakes, wildfires), • Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence), • Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions), • Pandemic or public health crises, • Infrastructure outages (e.g., power, telecommunications, water supply) The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness. Key Responsibilities Strategic Leadership • Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services., • Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies., • Establish and manage governance forums and escalation protocols for crisis and incident oversight., • Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications., • Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols., • Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements., • Integrate internal communications tools and channels into a unified communications strategy., • Drive optimization of incident response processes using data analytics, metrics and automation opportunities., • Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved., • Ensure full compliance with FFIEC, DORA, OCC, PRA, • Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results., • Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested., • Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration., • Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing., • Support team growth, succession planning, and skills development to future-proof the bank’s resilience capabilities. Core Competencies Crisis Leadership • Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains., • Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision., • Strategic Vision, • Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives., • Skilled in developing response processes that are scalable, measurable, and auditable., • Influence & Communication, • Strong leadership and project management skills., • Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams., • Analytical mindset with a proactive approach to problem-solving and risk mitigation., • Ability to thrive in a fast-paced, high-stakes environment with competing priorities, • Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment, • Strong communication and documentation skills. Experience Essential • Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity., • Experience leading cross-border incident response and regulatory engagement Experience Desirable • At least 3 years of experience in a senior leadership role within the banking or financial services industry. Education Essential • Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or a related field. Education Desirable • Advanced degree (MBA, MS) is strongly preferred., • Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred. Required Skills • Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc., • Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc., • Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks. Desired Skills • Automation and AI-based incident response triggers, • Advanced dashboarding and incident trend analysis

This role is posted as remote. However, if the selected candidate is located near Jersey City, NJ or Cherry Hill, NJ, it will be structured as a hybrid position. Who We Are: Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country. Our Mission is Simple: • Make Good Loans, • Provide Exceptional Service, Every Time, • Protect The Firm, • Build The Future Position Summary We are seeking a Technology Delivery Manager to lead the planning, execution, and lifecycle management of key technology initiatives and business applications — including platforms such as Salesforce, HubSpot, and internal tools. This role will manage a team of Business Analysts and Project Managers, oversee requirement gathering, scoping, and ticket management, and act as the primary technical partner to business stakeholders. The ideal candidate thrives in a hands-on leadership role, balancing strategic oversight with operational execution. They will build strong relationships across business units, ensure alignment between business objectives and technical solutions, and drive successful delivery of projects from discovery through launch and ongoing maintenance. Key Responsibilities Delivery & Lifecycle Management • Oversee end-to-end delivery of technology projects and internal platforms — from roadmap creation to post-launch support., • Manage ticket workflows, backlog prioritization, and scoping for development teams., • Ensure clear, actionable requirements and documentation for technical teams., • Lead and mentor Business Analysts and Project Managers, fostering collaboration and accountability., • Act as the escalation point for project blockers and cross-departmental challenges., • Serve as the primary liaison between business units and technology teams., • Continuously improve delivery processes, tools, and communication frameworks., • Implement best practices for requirement gathering, change management, and stakeholder reporting. Qualifications • 7+ years of experience in technology delivery, project management, or business analysis., • Proven experience managing cross-functional teams., • Strong understanding of software development lifecycle and Agile methodologies., • Excellent communication, negotiation, and relationship-building skills., • Familiarity with tools like Jira, Confluence, ServiceNow, Salesforce, HubSpot.

Akkodis is seeking a Cybersecurity Operations Specialist role is a Direct hire with a client located in NYC 10022 (Hybrid). Ideally looking for applicants to have a solid background in Security operations, SOC, Financial services, FINRA, SEC would come as a big plus. Salary Range: $130k-$140k/Annum + Benefits, The salary may be negotiable based on experience, education, geographic location, and other factors. We are seeking a Cybersecurity Operations Specialist to join our security operations team and play a hands-on role in monitoring, protecting, and improving the firm’s cybersecurity posture. This position focuses on day-to-day security operations, vulnerability management, and incident response across our on-premise and cloud environments (AWS and Microsoft 365). The ideal candidate has strong technical knowledge of endpoint protection, identity management, and network security, combined with an analytical mindset and attention to detail suitable for a regulated financial environment. Key Responsibilities: Security Operations & Monitoring • Monitor and investigate alerts from CrowdStrike Falcon XDR, Microsoft Defender, and Intune., • Conduct triage and escalation of suspicious activities in coordination with infrastructure and IT teams., • Maintain visibility and reporting through Tenable Security Center and Nessus vulnerability scans., • Perform routine vulnerability assessments and track remediation status., • Collaborate with system administrators to ensure timely patching of Windows, Linux, and network devices., • Administer and monitor Symantec Endpoint Protection Manager (EPM) and Microsoft Intune policies., • Enforce endpoint encryption (Corporate Laptop), application control, and posture management., • Manage Microsoft Entra (Azure AD) identity policies, MFA enforcement, and conditional access rules., • Support network segmentation, VPN access, and firewall change reviews on Juniper platforms., • Monitor ZScaler logs for anomalous web traffic or policy violations., • Administer and report on employee phishing and training campaigns via KnowBe4., • Support audit requests (FINRA, SEC, SOC1/2) by preparing evidence and log samples., • Participate in incident containment, investigation, and remediation., • Collect forensic artifacts (logs, screenshots, binaries) as directed by the CISO. Required • Bachelor’s degree in Information Security, Computer Science, or related field (or equivalent experience)., • 3–5 years of experience in security operations, SOC, or IT security support., • Working knowledge of EDR/XDR platforms (CrowdStrike, Defender), vulnerability scanners (Nessus), and firewall/IDS systems., • Understanding of Windows/Linux administration, TCP/IP networking, and cloud identity management., • Experience with regulated financial institutions (FINRA, SEC, NFA, CFTC)., • Certifications such as CompTIA Security+, CySA+, Microsoft Certified: Security Operations Analyst, or GIAC GSEC., • Familiarity with scripting or automation (PowerShell, Python) for security tasks. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at . Equal Opportunity Employer/Veterans/Disabled Benefits offerings include but are not limited to: • 401(k) with match, • Medical insurance, • Dental Insurance, • Vision assistance, • Paid Holidays Off To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ___. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and pro

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is currently hiring a Field Supervisor (FS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery. RESPONSIBILITIES: • Perform day / night site visits to inspect & supervise SPs in field, • Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites, • Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs, • A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery., • Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized, • Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made - this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs, • Respond to call-offs that occur during the FS's shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site, • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director, • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate HR management, • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office, • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager, • In the event of an abandoned or open post, Field Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, Field Supervisor may be required to “stand post" on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed, • Minimum high school diploma or equivalent required, • Minimum three (3) - five (5) years of professional-level experience required and prior experience in the security industry Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required. • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines, • This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.)., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment., • Ability to write effective and concise reports in neat, legible handwriting is required, • Professional, articulate and able to use good independent judgment and discretion, • Outstanding verbal and written communication skills required, • College education or business classes, • Law enforcement and/or military experienece, • Experience in scheduling, operations or other functions of security industry, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal day If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1487170

Job Description POSITION DESCRIPTION The Residential Aide provides support and security for the New Broadway Family Shelter as well as staff coverage. ESSENTIAL JOB FUNCTIONS The following duties are mandatory requirements of the job: • Maintains daily logbook, school attendance, visitor, and resident sign-in logs., • Conducts hourly inspection of the facility and documents all on the shift report., • Welcomes new families that arrive, conducts orientation, and provides house rules., • Observes all residents and can recognize signs of substance abuse, child abuse, and criminal activity., • Supervises common areas and promotes cleanliness, safety, and adherence to house rules and regulations., • Handles incidents using standard operating procedures., • Maintains the daily census, records, and provides information to DHS., • Maintains excellent telephone skills and transfers calls appropriately., • Attends program and agency staff meetings, house meetings, and training sessions as required., • Ability to work effectively with homeless families with a family member who may be diagnosed with mental illness or substance abuse disorder., • Crisis management and de-escalation skills., • Crib checks are done daily on the 7am-3pm and 3pm-11pm shift., • Wellness checks are conducted on each shift: 7am-3pm, 3pm-11pm & 11pm-7am. EDUCATION AND CERTIFICATION • The minimum requirement for this position is a High School Diploma or Equivalency (GED)., • Valid NYS Security Guard License required., • Criminal background checks are required., • NYS Mandate Reporter Certification., • Valid Safety Coordinator (F80) required., • Fire Guard (FO2) required., • Basic First Aid (required), • Driver’s License preferred. SPECIAL SKILLS AND KNOWLEDGE • Knowledge of safety practices and standards of the organization., • Experience working with diverse populations., • CPR/ First Aid training required.

Job Description Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. REQUIREMENTS: • Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc., • Deliver, pickup, and transport materials within, between, to, and from various departments, • Deliver office supplies and copy paper. Inspect deliveries for suspicious or threatening items, • Pickup outbound boxes and packages from internal customer locations, • Ability to sort items into categories according to established methods, • Prepare items for processing, shipment or transportation, • Enter activity data in logs, maintain records, • Ensure all safety procedures are followed at all times, • Handle work order service requests into applicable format, • Prepare and process outbound courier shipments using computer or service provider's equipment [such as UPS]., • Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management, • Customer Service and serve as client's primary contact for service and issues, • Develop team strengths and improve weaknesses, • Communicate team goals and evaluate team progress, • Resolve conflict, • Learn all aspects of mail operations and provide coverage during absences., • Ensure safety and security procedures are followed always, • Assist with monthly reporting, • Ensure all employee training (new hire, monthly, cross training, site required) is performed and at standard., • Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay, • Handling packages and Equipment coming into the mail center, • Deliver mail and packages to recipients using package tracking software, • Create shipping labels, • Maintain a clean and safe workspace, • High School diploma or equivalent (GED)., • Minimum of 2-5 years Mail services related experience preferred with knowledge of commonly used Office Services procedures., • 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.)., • Excellent customer service skills; must possess a "can do" attitude., • Excellent communication skills both verbal and written., • Ability to effectively work individually or in a team environment., • Competency in performing multiple functional tasks., • Attention to detail., • Ability to handle mail or hand cart, • Must be able to lift up to 50 pounds. Job Posted by ApplicantPro

The Onsite Manager is the primary client contact for our Adecco programs and the initial escalation point for any client questions and concerns. Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco's reputation as the most admired workforce solutions partner

Job Description What does a great Client Success Manager do? An InvestCloud Client Success Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Client Success Manager delivers exceptional service and a valuable solution. This position sits within our APL business unit, and will manage and defend a book of business aligned by customer segment within a geography. The CSM will be accountable for the commercial close of all deals and retention of existing business. The Client Success Manager will also open larger solution opportunities and introduce Sales and Customer Success Managers. Responsibilities • Make the Client Happy, • Driving Relationship Governance to ensure that we’re making the client(s) happy at a personal level, • Connect with business sponsor on weekly basis while in delivery (monthly if not in delivery), • Maintain relationship powermap. If change in sponsors, build relationship with new sponsors, • Identify personal win for client and Drive alignment between InvestCloud and personal win, • Driving Executive Governance – Enforce executive governance on a monthly basis (quarterly if not in delivery) to ensure that Investcloud and the client are aligned on the status of the relationship and have an opportunity to drive resolution where necessary. Schedule a prep, Ensure the right people are in the room from the client and from InvestCloud, issue meeting minutes, • Build and long-term trusted advisor relationship within their accounts at C-Suite and E-Suite levels. Identify personal win for client and Drive alignment between InvestCloud and personal win, • Drive collection of NPS and, • Drive Operational and Service Excellence, • Ensure Alignment to Business Objectives: Understand the client’s business objective, ensure that the business objectives are being met (e.g. ensure that business kpi’s are being met), • Manage Closure of Open Issues: Understand open issues and work with appropriate teams to drive closure, • Escalate Timely and Effectively: Escalate outstanding issues to senior management, the appropriate escalation path, amber flag, red flag, • Ensure SLA’s are In-Line: Being aware when SLA’s are breached, escalating through the appropriate internal and external channels, • Do a weekly ticket review and work with the platform success team to drive ticket resolution, • Defend Revenue, • Manage Renewals: Manage the renewal process (timing, initiation, annual CPI increase, floor and incremental fees, liability clauses, interacting with legal, the art of negotiation) to drive new value to client and maximum ARR for InvestCloud, • Manage Account receivables: Ensure clients are paying and account receivables are current to drive optimal cash flow for InvestCloud, • Monitor usage of current platform and take action to drive and grow usage, • Grow Revenue, • Maintain solid understanding of InvestCloud propositions to initiate conversations and raise interest., • Drive growth by expanding InvestCloud footprint within accounts.in terms or client relationships and in terms of product, • Maintain and Executing Against Account Plan: Develop, maintain, and execute on account plan, • Identify Upsell Opportunities: identify growth opportunities and collaborate with Sales to upsell/cross sell into the Accounts, • Maintain white space on client Basic Qualifications for Consideration: • BA/BS degree required, MBA a plus, • 10+ years of financial services experience preferably within the customer segments of Wealth & Asset Management, • Proven account management experience in a customer facing environment required, • Strong understanding of customers and their business model and workflows, • Demonstrated selling skills (identity, develop and articulate a complex proposition/consultative selling), • Strategic thinker, • Strong negotiation skills, • Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions About InvestCloud InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com. Our Values • Client Connected, • Human Centered, • Technology Forward, • Respect + Integrity, • Excellence The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $165,000 - $180,000 #LI-BH1

Job DescriptionPosition Summary The Behavioral Health Manager is responsible for collaborating across interdisciplinary teams to advise, develop, and guide staff practice to influence positive behavior change in Atlas Workforce participants. The position requires strong familiarity with interventions for positive behavior change, crisis de-escalation strategies, and strong self-management skills. The Behavioral Health Manager will adhere to the model prescribed by United Way of New York City, philosophies and approaches, manuals, and policies, exude a collegial nature that is rooted in authentic engagement, and relish in the opportunity to collaborate with members across teams proactively. This position requires a keen understanding of the environmental triggers that commonly impact men of color from communities with prevalent gang violence, criminal justice involvement, and substance abuse. The Behavioral Health Manager must have experience working with frontline service workers who engage high-risk youth and adults in structured programming. Salary: 72,000 - 78,000 Mission, Culture and Fit The BHM must embody the values and mission of the agency. This includes meeting our participants where they’re at in their journey, demonstrating our values through compassion and understanding, and affirming that none of us should be measured against the worst things we have done. Attention to Detail The BMS must demonstrate competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details. Collaboration The BMS must collaborate and coordinate with the AW team, particularly those on the Outreach and Transitional Employment teams, to provide care and support to those in need of higher supervision levels. They will also need to collaborate with external providers where individuals are receiving voluntary services to ensure care is done in a coordinated manner. Essential Duties and Responsibilities: • Oversee and support a team of Coaches, ensuring they are equipped with the necessary skills and strategies to foster positive behavioral changes in participants;, • Develop and utilize standardized tools to conduct observations of program staff as they are engaging in key program activities such as cognitive behavioral group facilitation, individual participant coaching, and verbal de-escalation;, • Engage directly with staff to share practice observations, encourage evidenced-based practice, strengthen facilitation practice, promote self-regulatory behaviors in participants, and enhance behavior management;, • Design and execute a comprehensive training curriculum for Coaches and other relevant staff, highlighting cutting-edge behavior modification techniques, crisis management, and the application of evidence-based practices;, • Serve as the linchpin for a multidisciplinary team, fostering a collaborative culture that values knowledge sharing and collective problem-solving. Lead by example in promoting a proactive approach to participant engagement and staff development;, • Utilize a robust qualitative and quantitative analysis framework to evaluate program effectiveness. Initiate data-driven adjustments to behavior modification plans, aiming for measurable improvements in participant outcomes;, • Cultivate and maintain strategic partnerships with community organizations, educational institutions, and key stakeholders. Leverage these relationships to enhance program resources and support networks., • Assist with the development and integration of trauma-informed policies, practices, and services for participants; and, • LMSW preferred. MSW or CASAC with at least 2 years relevant experience will be considered;, • Bilingual (English/Spanish) preferred;, • Skilled communicator who can liaise interdepartmentally as well as with community partners and stakeholders;, • Ability to work a flexible schedule;, • Proficiency in Microsoft Office and Excel;, • Valid Driver’s License required;, • Ability to work independently and on a team;, • Experience working with the community in the South Bronx, a plus;, • Experience and/or desire to work with a culturally diverse population; EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 20 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health. EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs. Powered by JazzHR LSoeTOmGGf

Job Description Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: Garner is seeking a Vice President of Carrier Relations to cultivate and manage our relationships with the largest national and regional health plans. This leader will be responsible for strategically positioning Garner within these carrier ecosystems to secure mutually beneficial, long-term partnerships. A core objective will be shaping the integration of Garner's product into these ecosystems to ensure partnership viability. This is a strategic role focused on partnership development, not sales. The VP of Carrier Relations will collaborate closely with the Revenue, Product, and Marketing teams to enhance Garner's market presence and will report directly to the SVP of Strategic Alliances. This position is fully remote. What you will do: • Manage and cultivate strategic relationships with carrier/TPAs, including oversight of Direct Owned Relationships, Health Plan Advisory Board and External Health Plan Advisors, • Advance strategic alignment across underwriting, contracting, and benefit design to create necessary outcomes to optimize Garner's market fit and file integration requirements, • Serve as the primary escalation point for carrier-level issues, • Provide essential market insights and back channel support to inform Garner's product strategy, go-to-market plans, and health plan sales prioritiesWhat you will bring to the team:, • 10+ years of experience working in the employee benefits consulting space and relationship management experience with national and regional health plans, • An ability to manage complex projects and achieve results against tight deadlines, • A history of existing relationships in the national and regional health plan space with intimate knowledge of inner workings of the major health plans, • Experience cultivating and managing a highly influential network of health plan advisors, leveraging their expertise for high-level strategic guidance, market access insights, and effective sales enablement support, • A desire to work in a rapidly evolving startup environment

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Manager - Commercial to join our growing team in the East Coast. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Orchestration and Agentic Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner. You will also be responsible to: * Develop and maintain strategic business relationships with customers to drive adoption and retention. * Provide technical Workato product expertise. * Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. * Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. * Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. * Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. * Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. * Become the trusted customer advisor and be the customer advocate within Workato. * Be available to work US hours. Requirements Qualifications / Experience / Technical Skills * BS or equivalent education * 3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred * Experience in Integration and/or business automation. * Understanding of large complex businesses with many stakeholders. * Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. * Comfortable operating with revenue targets. * Impressive track record of high customer retention and growth. * Strong sense of customer empathy and customer-centrism. * Excellent interpersonal and communication skills. * Strong problem solving and analytical thinking. * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. * A passion for and belief in the power of automation to drive business value. * Prior Experience in Digital Transformation preferred. * Experience in Integration and/or business automation. Soft Skills / Personal Characteristics * Ability to effectively prioritize tasks and manage time, even under high-pressure situations. * Highly organized, able to manage many projects concurrently. * Issue management and resolution-focused. * Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders. * Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set. * Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience. * Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly. * Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. For New York applicants, the base pay for this role may range between $95,000 - $130,000 plus variable, benefits, perks, and equity. (REQ ID: 2299)

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world’s most sought-after restaurants and uncovering hidden gastronomic gems. You’ll work closely with our global network of hospitality partners to deliver exceptional dining experiences—from Michelin-starred establishments to exclusive chef’s tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: -Delivering outstanding customer service and personalized recommendations. -Staying ahead of dining trends, seasonal menus, and industry developments. -Collaborating with internal teams and preferred suppliers to meet departmental goals. -Maintaining a sharp eye on competitor offerings and exclusive member privileges. -Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: • Manage reservation requests for domestic and international restaurants, • Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service., • Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent)., • Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses., • Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members., • Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support., • Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations., • Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle., • Maintain expert-level understanding of Ten’s U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences., • Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry., • Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten’s profile and industry relationships, showcasing your dedication to the world of dining., • Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency., • Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements • Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape—especially NYC’s top-tier venues (e.g., Carbone, Tatiana, The Polo Bar)., • Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners., • Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction., • Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations., • Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management., • Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms)., • Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager., • Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs., • Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description About Us Atlantic is a managed services company founded nearly 70 years ago. While Atlantic’s offerings have evolved over the years with technology, our profound sense of urgency and unparalleled commitment to customer service has been a constant. Atlantic is focused on designing and delivering innovative solutions that improve our partners’ security and productivity. Atlantic’s IT Division is a key growth driver at Atlantic and a focal point of our strategy and investment. Our “Obsessed with Excellence” tag line defines our corporate culture, which, along with our vendor partnerships, curated solutions and exceptionally talented team members, differentiates us from our competition. Atlantic looks for hard-working and motivated candidates with a strong foundation of soft-skills who do not view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to achieve your career goals, you are a great fit for Atlantic! Position Overview – Customer Success Manager (CSM) As a CSM, your primary responsibility is to build and maintain strong, strategic relationships with a designated portfolio of managed services clients. You will serve as a trusted advisor to key stakeholders and business leaders, ensuring clients achieve maximum value from our services while aligning technology strategies with their business goals. Through regular engagement and a deep understanding of each client’s environment and objectives, you will act as the primary liaison between the client and our internal technical teams. Your role is both consultative and facilitative—bridging the gap between business needs and technical execution, driving satisfaction, and identifying opportunities for added value. Your core objectives in this role include: • Client Success & Value Realization – Help clients understand, measure, and maximize the business value delivered by our services and solutions., • Relationship Management & Retention – Foster long-term relationships that result in high levels of client retention and advocacy., • Issue Management & Escalation – Own and resolve client concerns outside the scope of standard service tickets, acting as an escalation point for issues requiring strategic or high-touch attention., • Strategic Growth Enablement – Identify and support cross-sell and up-sell opportunities that drive client growth and deepen engagement with our services., • Client Technical Strategy & Alignment – Translate business goals into actionable technology strategies. Guide clients in making informed IT decisions and roadmaps. Responsibilities and Duties • Develop and maintain strong relationships with clients, understanding their business needs and objectives., • Monitor customer health metrics, identify (and report and help to report and solve) potential issues, and proactively provide solutions to ensure client success, top drive client retention, • Conduct regular check-ins with clients to assess their satisfaction and gather feedback for service improvements, including the preparation and delivery of Quarterly Business Reviews., • Develop an understanding of our products and services sufficient to effectively educate clients on their value., • Collaborate with the technical teams to tailor solutions to meet client’s technical and business requirements., • Manage and resolve customer concerns and escalations in a timely and empathetic manner., • Identify opportunities for upselling and cross-selling within assigned client base., • Bachelor’s degree in Business, Communications, or a related field., • At least 2-3 years (for CSM) 3+ years (for TAM) of experience in IT business to business (B2B) client success, account management, service delivery or a similar client-facing role (preferably within the MSP industry)., • Strong interpersonal skills with a customer-focused attitude., • Excellent communication, presentation and organizational skills., • The ability to manage effectively many accounts and prioritize tasks., • A good understanding of the landscape of IT services and products at a high-level., • Strong problem solving skills and a strategic mindset., • Proficiency in ConnectWise and Microsoft Office Suite., • Experience with customer success software and tools., • Knowledge of MSP industry trends and challenges., • Competitive salary and benefits package., • As a full-time employee, you will be eligible for our comprehensive benefits program, which includes: • Medical, dental, and vision insurance plans, • 401(k) plan with Principal Financial, • Health FSA (Traditional and Limited Purpose Accounts), • HSA, • Dependent Care FSA, • Transportation Reimbursement Plans (Commuter/Parking), • Employer paid Basic Life Insurance $50,000, • Voluntary Benefits – Life & ADD, STD & LTD, Hospital, Accident, Cancer & Critical Illness, Legal, Identity Protection, Auto & Home, Pet Wellness plans, etc., • Plus, employee perks such as discounts through Savings Marketplace in addition to EAP & HealthAdvocate services, • Paid time off • Opportunities for professional growth and development., • A dynamic and supportive work environment., • An opportunity to work with leading-edge technology and a talented team.

Job DescriptionOverview Company Overview: Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology. Job Description The Regional Vice President will lead operations for Allied Universal® Technology Services throughout the Northeast Region, setting strategic direction to drive growth and operational excellence. This executive role builds strong relationships with internal and external stakeholders, champions the Allied Universal culture, and ensures all regional objectives are achieved. The Regional Vice President (RVP) is accountable for delivering exceptional customer satisfaction, meeting financial targets, and cross-functionally working with sales to drive regional growth. RESPONSIBILITIES: Strategic Leadership, Operational Excellence and Financial Management • Develop and execute the regional strategy to support revenue growth, profitability, and market expansion, • Oversee regional branch operations to ensure consistent, high-quality service delivery and compliance with all company and regulatory standards, • Improve operational efficiency through process improvements, resource optimization, and standardization, • Own full P&L responsibility, including forecasting, budgeting, margin performance, financial reporting, and collections, • Lead, coach, and develop regional leadership and the operations team, including project management, installation and service, • Foster a culture grounded in safety, accountability, customer service, and operational excellence, • Partner with HR to recruit, retain, and develop top talent across all functional areas, • Ensure the delivery of world-class customer service across pre-sales engineering, installation, integration, and post-implementation support., • Build strong relationships with key clients and partners to strengthen retention and drive new opportunities, • Support enterprise initiatives such as strategic account management, technology innovation, and national program deployment., • Must possess one of the following:, • Bachelor's degree in Business or a related field with ten (10) years of management experience, • Associate's degree in Business or a related field with twelve (12) years of management experience, • High School diploma with fifteen (15) years of management experience, • Minimum of seven (7) years of experience in leadership roles with direct P&L oversight within a professional services delivery organization, • Proven expertise in influencing and leading change across complex, multi-priority environments, • Results-driven and accountable, consistently exceeding targets and driving operational excellence, • Strong relationship management, with the ability to engage and influence senior executives and stakeholders, • Demonstrated leadership in building, inspiring, and retaining high-performing teams, • Track record of fostering collaboration and resolving conflicts to achieve business results, • Advanced analytical and problem-solving abilities; skilled in leveraging data and market insights for strategic decision-making, • Adaptable in fast-paced settings, effectively managing multiple initiatives and shifting priorities, • Exceptional organizational, teamwork, and leadership development skills, • Experience working with SAP, ServiceNow, Salesforce and/or WeSuite, • Six Sigma certification, • An advanced degree, such as an MBA, • Experience in the development and analysis of a Request for Proposal (RPF's), • Base range $150,000-$190,000 (depending on experience and location), 35% bonus opportunity, auto allowance, equity package, • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1481474

Job Description Community Engagement Program Community Organizer (CO) Sakhi for South Asian Survivors exists to represent the South Asian and Indo Caribbean diaspora in a survivor-led movement for gender-justice and to honor the collective and inherent power of all survivors of violence. Sakhi is committed to serving survivors through a combination of efforts including—but not limited to—direct services, advocacy and organizing, technical assistance, and community outreach. Sakhi serves survivors from the South Asian and Indo-Caribbean diaspora who trace their backgrounds to Afghanistan, Bangladesh, India, Nepal, Pakistan, Sri Lanka, the West Indies, and Africa. Members of our community come from diverse backgrounds including age range, gender, religion, ethnic origin, economic and educational background, language spoken, and immigration status. We work to represent, inform, actively engage, and mobilize the South Asian community in an intersectional, intergenerational survivor-led movement for gender justice. At Sakhi we offer a unique work environment that is collaborative, fun, and committed to social justice. Members of the LGBTQIA+ community, persons of color and bilingual/bicultural applicants are strongly encouraged to apply. At Sakhi, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. Sakhi is an Equal Opportunity/Affirmative Action Employer. This is an hourly position that can require up to 40 hours per month and requires flexibility with the schedule. Some evenings and weekends will be required. Sakhi is looking for a Community Organizer (CO) to join our Community Engagement Program team. The mission of the Community Engagement Program is to bridge the gap between Sakhi's services and the community by fostering connections, encouraging resource access, and creating safe spaces for healing and support. Community Organizer is dedicated community members who will work through grassroots organizing, external partnerships, and leadership initiatives to raise awareness of Sakhi’s mission and provide tools to address violence and trauma. Within Sakhi, CO aims to disrupt intergenerational violence through education and information, creating safe spaces for survivors to share their experiences and seek support. This position reports to the Community Engagement Advocate and is under the overall supervision of the Community Engagement Program Manager. Position Responsibilities * Represent and outreach in areas of Brooklyn and Bronx which have large representation of the South Asian and Indo-Caribbean diaspora through individual and group efforts * Individual outreach may include grocery stores, clothing stores, medical offices, faith-based institutions (such as mosques, churches, and bodegas), health centers, laundromats, hair and nail salons, and community centers. * Group outreach can take place at cultural/health fairs, workshops and trainings, community gatherings, vigils, and marches on behalf of Sakhi. * Strong commitment to uplifting and centering the voice and leadership of the South Asian and Indo-Caribbean diaspora * Develop a network of community members to encourage and support community participation in Sakhi-led events, training, and programs * Identify and collaborate with grassroots leadership to develop strategies for advocating for survivors of gender-based violence * Build, foster, and deepen partnerships with the community, relevant organizations, and officials that support community goals * Raise awareness about gender-based violence in the local South Asian and Indo-Caribbean diaspora and dismantle the stigma about GBV through outreach activities * Learn about new developments and stay updated by attending training, courses and seminars and maintaining contact with other social service agencies. Training includes, but is not limited to, community organizing, Sakhi services, South Asian Indo-Caribbean culture, safety protocols, dealing with vicarious trauma and burnout, and escalation procedures * In partnership with the other team members, uplift and implement the vision and mission of the program including team-building retreats and other events such as workshops, and mentorship programs conducted by CEP/Sakhi * Ensure consistent and accurate reporting and documentation of all outreach activities and timesheets to the manager Eligibility and Qualifications The Community Engagement Program welcomes applications from all members of the community. The candidates should have: * Strong commitment to advancing Sakhi’s values, mission, and goals with an understanding of the various issues that the South Asian and Indo-Caribbean diaspora faces as a result of gender-based violence * Strong commitment to raising and centering the voice and leadership of the South Asian and Indo Caribbean diaspora * A commitment to diversity and social justice with practices that value and respect differences of race, age, ethnicity, age, gender identity, sexual orientation, religion etc. * Previous experience working with grassroots communities is a plus. * Ability to work well across teams * Excellent written and verbal communication skills * Knowledge of and experience with Microsoft Office and G-Suite * Fluency in 1 or more South Asian languages * Must be 18 years of age or older * Must have flexibility, including working evenings (if there is an event) and occasional Saturdays and Sundays Compensation: CO will be provided with an hourly payment of $25 Application Information Applications are accepted on a rolling basis. Ideal candidates will be available to start as soon as possible. Please send a resume and cover letter to for your application to be considered. Only applicants selected for an interview will be contacted.

Job Description Book of the Month is seeking a Customer Service Team Lead to work within our high performing customer service team delivering exceptional service while driving operational excellence. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive issues with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books. What you will do… • Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge., • Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members., • Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases., • Effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports., • Oversee dispute resolution by maintaining SOPs, assigning agents, and regularly reporting findings and results., • 1+ years of experience in a Customer Service agent role, previous experience as a Customer Service Lead is a plus., • Excellent ability to de-escalate and deal with challenging situations., • Experience in managing staff depending on volume and business needs., • Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks., • Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy., • Curious-minded and passionate about getting to the root of issues., • Excellent time management and organizational skills., • Grit and perseverance in the face of challenges., • Strong communication skills with stakeholders outside of customer service positions., • Interested in commercial fiction and/or ecommerce. aJNOY3fx6c

Job Description About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: Customer Success Managers are responsible for managing enterprise customers after successfully onboarding them onto the Harri platform. You will be the Success manager as well as the trusted consultant to hospitality industry customers, within our QSR vertical. Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri. Key Responsibilities: • Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients., • Fostering relationships with key accounts and internal teams to drive action., • Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy., • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization., • Understanding how to build and present Harri’s value story using data and insights., • Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue., • Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments., • Communicate regularly with the customer to evaluate satisfaction General Activities Include but are not limited to the following: • In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations., • Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk., • Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met., • Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer’s Success plan., • Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account., • Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation., • Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly. Experience and Skills: • Bachelor’s Degree, • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company, • Strong attention to detail with excellent analytical, written, problem solving skills., • 3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience., • Experience working with Quick Service Restaurant (QSR) concepts, • Experience in the hospitality industry in an operations, general manager, or other operational role., • Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools. The salary range for this position is $85,000-$100,000 (USD).

Job Description The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities Client Strategy & Relationship Management • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers., • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates., • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history., • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights., • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams. Client Delivery Governance • Ensures timely briefing, documentation, and tracking of deliverables., • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared., • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment. Cross-Functional Collaboration • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track., • Flags risks, delays, or client concerns early and helps coordinate appropriate responses., • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative. Team Leadership & Capability Development • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset., • Shares feedback with Senior Managers on process friction points and team development needs. Process & Tools Optimisation • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner., • Supports testing and roll-out of new tools, templates, and workflows within the CS team., • Helps document common client questions or challenges to inform SOP development. Reporting, Feedback & Escalation Management • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms., • Flags service issues or communication gaps to senior team members with clear documentation., • Tracks key account milestones and supports preparation of quarterly tiering review inputs. Hiring & Onboarding • Provides feedback during hiring process for Coordinator roles., • 3–5 years in client-facing or agency coordination roles, • Hands-on experience managing day-to-day client communication, • Strong organizational and time management skills, • Skilled in briefing, documentation, and stakeholder follow-ups, • Basic understanding of project management principles, • Familiar with tools like HubSpot, Google Workspace, Monday.com, • Comfortable leading meetings and calls independently, • Strong problem-solving and multitasking ability, • Salary: $70 to 90k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job DescriptionBenefits: • 401(k), • Flexible schedule, • Health insurance, • Paid time off Patient Assessment and Coordination • Conduct initial and follow-up assessments focused on patients medical, psychological, and social support needs under the direction of the RN Care Manager., • Assist in developing and implementing individualized care plans in collaboration with the RN Care Manager and interdisciplinary team., • Monitor patient status through telephonic and in-person outreach to ensure continuity of care., • Support Care Management face-to-face assessments in the home, community, or clinical setting as directed by the care team.Patient and Family Education, • Provide patient-centered education on care plans, medications, chronic disease management, and preventive health practices., • Support families in understanding available health plan resources and empower them to make informed decisions about care., • Reinforce patient self-management goals identified by the care team.Care Transition Management, • Assist in care transition activities by coordinating follow-up appointments, medication reconciliation support, and patient/family education after discharge., • Communicate patient status and needs effectively to providers, RN Care Managers, and other team members to support safe transitions between settings (e.g., hospital, rehab, home).Resource Coordination, • Identify patients in need of social services or community-based resources and route referrals to the appropriate non-clinical coordinators or social workers., • Act as a liaison between patients, caregivers, and the healthcare team to promote access to needed medical and social supports., • Provide ongoing support to clinical staff by tracking progress toward care plan goals and reporting barriers or successes.Documentation and Reporting, • Maintain timely, accurate, and comprehensive documentation in the electronic health record (EHR) in accordance with organizational standards and regulatory requirements., • Prepare and maintain tracking logs for outreach, education, and follow-up activities., • Contribute to reporting on patient progress, barriers to care, and program outcomes.Clinical Risk Escalation, • Identify potential clinical concerns, deterioration in condition, or risk issues during patient outreach., • Promptly escalate concerns to the RN Care Manager or Supervisor for higher-level intervention., • Collaborate with the interdisciplinary team to address clinical issues and prevent avoidable adverse outcomes.Other Responsibilities, • Participate in mandatory in-person team/company meetings, ongoing training, and case reviews., • Provide updates on assigned patients at interdisciplinary team meetings., • Perform other duties as assigned in support of patient care and program objectives.Qualifications, • Current and valid LPN license in the state of practice., • Strong clinical knowledge of chronic disease management, preventive care, and medication adherence., • Prior experience in care management, managed care, community health, or ambulatory care preferred., • Excellent communication, interpersonal, and organizational skills., • Compassionate, patient-centered approach with the ability to build trusting relationships., • Proficiency in EHR systems and intermediate computer skills (Excel, Outlook, Teams, Word, etc.)., • Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a multidisciplinary team., • Skilled in motivational interviewing and patient engagement strategies., • Demonstrated time management and critical thinking skills.Job Type: Full-time Pay: From $75,000.00 per year Benefits: • 401(k), • Health insurance, • Life insurance, • Paid time off, • Vision insuranceLanguage:, • Spanish (Required)License/Certification:, • LPN (Required)Work Location: Hybrid remote in Bronx, NY 10463 Flexible work from home options available.

Job DescriptionAbout Our Client Our client empowers organizations to operate securely in the cloud by aligning operations and security around access management. Their platform delivers Just-In-Time (JIT) and Just-Enough (JEA) access across hybrid environments, helping reduce access risk while increasing productivity. They are headquartered in New York with an additional office in Tel Aviv, and serves dozens of global enterprise customers, including multiple Fortune 500 organizations. The company was recently recognized in Gartner’s Magic Quadrant for Privileged Access Management. Why Join Them? Join a fast-growing, award-winning SaaS company that’s redefining cloud access security. They combine cutting-edge automation with identity-driven access control, helping enterprises stay compliant, efficient, and secure. You’ll work with world-class customers and a highly technical team at the intersection of DevOps, Security, and Cloud Infrastructure. Role Overview As an Enterprise Customer Success Manager, you’ll be the strategic advisor and primary point of contact for the largest enterprise customers. You’ll own customer onboarding, adoption, and retention, ensuring they realize measurable value from the platform. You’ll partner closely with DevOps, Security, and IAM leaders to help them automate access, improve compliance, and scale securely across cloud and hybrid environments. Key Responsibilities * Lead and execute tailored onboarding plans for enterprise customers. * Partner with technical stakeholders (DevOps, Security, IAM teams) to ensure successful deployment in multi-cloud and hybrid setups. * Educate customers on best practices for identity, access management, and the platform’s capabilities. * Serve as a trusted advisor and escalation point for all post-sale activities. * Develop success plans and lead quarterly/annual business reviews (QBRs/EBRs) to demonstrate ROI and drive retention. * Monitor usage and customer health metrics, proactively mitigating churn risk. * Identify expansion opportunities and champion advocacy initiatives such as testimonials, referrals, and case studies. * Collaborate cross-functionally with Solutions Engineering, Support, and Product teams to resolve complex issues. * Troubleshoot configuration and log issues and translate customer needs into actionable feedback for internal teams. Non-Negotiables * 3–5 years of experience as a Customer Success Manager, Technical Account Manager, or similar enterprise-facing role. * Proven track record managing enterprise accounts with multiple technical stakeholders. * Know how to create access management in cloud environments (AWS, Azure, GCP) and identity technologies (IAM, SSO, SCIM). * Hands-on technical experience in roles such as Solutions Engineering, Technical Support, or Professional Services. * Understanding of cloud security and infrastructure automation tools (Terraform, Kubernetes, Vault). * Excellent communication and project management skills. * Be able to commute 3x a week at the NYC office located in broadway Nice to Have * Experience with security or compliance-focused enterprise customers. * Background working in early-stage or high-growth B2B SaaS environments. * Knowledge of RBAC/ABAC models and security best practices. * Familiarity with identity providers like Azure AD, and other IAM solutions. Compensation & BenefitsOTE: $170,000 Equity: Additional Benefits: Comprehensive healthcare, PTO, and professional development support Location: New York City

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities • Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success, • Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives, • Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers, • Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution, • Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps.Qualifications, • Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, • Excellent communication, interpersonal, and presentation skills, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, • Proactive and results-oriented with a strong customer-centric approach

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Customer Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is a hybrid position based in New York City, requiring four (4) days per week in our office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Partner with senior counselors to create mentorship and training programs that elevate overall qualityWho You Are, • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job Description Job Title: Manager, Customer Success Location: New York Compensation: This position is a base salary plus bonus with OTE ranging anywhere from $125,000 to $175,000. Company Overview: allwhere provides companies with a platform that enables their employees to be productive and engaged. Our platform empowers companies to curate equipment, products, and services, seamlessly delivering them to employees globally. For administrators (HR, IT, Operations), we streamline onboarding/offboarding processes and automate equipment management. For employees, we offer a convenient, centralized hub for essential workplace needs. Remote and hybrid work are here to stay, and allwhere is committed to making these experiences exceptional. Role Overview: The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. Reporting directly to the Head of Sales and Customer Success, this role involves independent team leadership, strategy development, churn mitigation, and cross-departmental collaboration to ensure client satisfaction and revenue retention. Key Responsibilities: • Lead, coach, and mentor the Customer Success Management team to deliver exceptional service and outcomes for allwhere’s customers., • Independently manage day-to-day team operations, ensuring the achievement of KPIs, customer engagement, and retention goals., • Collaborate with the Head of Sales and Customer Success to set objectives, establish performance metrics, and develop strategic initiatives., • Act as the primary escalation point for complex customer issues, providing swift resolution and maintaining client satisfaction., • Proactively identify, track, and mitigate churn risks by analyzing customer health metrics and developing targeted retention strategies., • Conduct regular business reviews internally and externally to ensure alignment, customer satisfaction, and identify growth opportunities., • Foster cross-functional collaboration with Operations, Product, and IT to advocate for customer needs and enhance the customer experience., • Develop and implement customer success processes, programs, and best practices to drive continuous improvement., • 5+ years of experience in Customer Success, Account Management, or related roles; at least 2 years in a leadership or management capacity., • Proven track record of managing a team, including hiring, coaching, performance management, and professional development., • Strong experience in churn risk management and retention strategies., • Excellent analytical skills, capable of interpreting customer data and driving actionable insights., • Familiarity with IT hardware/software solutions preferred., • Ability to work independently, demonstrating initiative, ownership, and accountability., • Strong interpersonal skills to effectively collaborate with internal teams and customers at all organizational levels., • Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace., • Exceptional communication, problem-solving, and conflict-resolution skills., • Benefits such as a 401K, comprehensive medical, dental, and vision health insurance, • Equity in a rapidly growing, early-stage company, • Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment Powered by JazzHR lOIt9bRdKn

Job Description Title: Customer Success Manager Location: New York Company Overview allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all. Role Overview This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. About the Role ● Act as the primary point of contact for allwhere’s active customers ● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders ● Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size ● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features ● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) ● Act as escalation point for any customer questions or issues ● Identify opportunities to cross-sell new product offerings to customer ● Utilized CRM to keep track of key account data, opportunities, and relevant notes ● Collect customer feedback and translate feedback into product requirements What we’re looking for ● 3-5 years of experience in customer sales or customer success position strongly preferred ● Consultative mindset with a passion for upselling ● Experience working with brand image and promoting value through customer experience ● Prior experience with IT hardware and software a plus ● Experience analyzing and optimizing the existing processes in the Customer Success department ● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed ● Must work well independently with little management supervision ● Proficient in Google Suite, Hubspot or other relevant CRM software ● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients ● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere Why Join Us? ● Medical, dental, and vision health insurance ● Equity in an early stage company ● Small team with the ability to have an outsized impact on the direction of the company Salary Range: This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000. Powered by JazzHR fwZsn6pZbo

Job DescriptionJob Title: Clinical Care Coordinator (Remote) – Text-Based APCM Program Department: Clinical Operations Location: Remote (Flexible remote schedule across CST, EST, or PST time zones) Position Type: Full-Time OVERVIEW Our team is growing! Jaan Health is seeking dynamic and motivated Licensed Practical Nurses (LPNs) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. This role requires strong clinical knowledge, adaptability, and the ability to thrive in a fast-paced, patient-centered environment. The LPN will support chronic care management (CCM) and advanced primary care models (APCM) by providing direct patient engagement, care plan support, and clinical triage. This position is remote and offers health benefits as well as a retirement plan and paid days off. Our company serves 90+ clients who care for over 50,000 patients. We are a rapid-growth B2b SaaS company that offers our clients a software platform called Phamily () to provide connected care management to their patients. Phamily keeps patients in contact with their care manager, who regularly checks up on them and acts as a resource for any concerns they might have about their health in order to keep them happier and healthier for longer. About the Role We are seeking a compassionate, organized, and tech-savvy Clinical Care Coordinator to support patients with chronic conditions in our text-based Advanced Primary Care Management (APCM) program. This remote role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for Medicare and older adult populations. This position is ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, and are skilled in critical thinking and care coordination. Candidates in other locations may apply, but applications will be held until there are additional resources needed outside of the initial target areas. Key Responsibilities • Serve as the first line of communication for patients via a secure, text-based platform, • Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner, • Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers, • Develop and update personalized care plans for patients with chronic conditions (e.g., hypertension, diabetes, COPD), • Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability, • Analyze patient data or trends to identify care gaps or improve outcomes, • Independently making decisions on patient outreach priorities, resource allocation, or escalation paths, • Lead quality improvement initiatives or case review meetings, • Serve as a liaison for payer utilization management, interpreting policy, and advising on compliance, • Track engagement, log care time, and document all communication per HIPAA and program guidelines, • Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements, • Collaborate with RNs, NPs, and Social Workers to ensure timely escalation and follow-through Key Skills & Qualifications • 2+ years of experience in a clinical or care coordination role (primary care, chronic care management, home health, etc.), • LPN w/ compact license strongly preferred, • Strong critical thinking and problem-solving skills in a fast-paced environment, • Ability to independently manage a digital patient panel and prioritize escalations effectively, • Excellent written communication and documentation skills, • Comfort using EMRs, care coordination platforms, and digital messaging tools, • Knowledge of Medicare CCM/APCM programs a plus, • Bilingual (Spanish) is a bonus but not required, • Must be located within the continental United States and have access to reliable internet and ability to work in a specified time zone - either CST, EST, or PST depending on client and candidate location, • Access to Internet 5GSchedule & Work Environment, • Full-time, Monday–Friday, • Flexible remote schedule across CST, EST, or PST time zones, • 1-hour lunch break, daily huddles with manager/team, • Ongoing support from a multidisciplinary care teamWhy Join Us?, • Mission-driven organization focused on health equity and innovative digital care, • Collaborative, diverse, and growth-focused culture, • Opportunities for professional development and internal promotion, • Competitive compensation and benefits package, • Be part of redefining how care is delivered—one text at a time

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is a hybrid position based in New York City, requiring four (4) days per week in our office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Partner with senior counselors to create mentorship and training programs that elevate overall qualityWho You Are, • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

The Collections Manager is responsible for overseeing the collections process and staff to ensure timely recovery of outstanding accounts receivable. Monitor accounts receivable aging reports and prioritize collection efforts. Recommend accounts for escalation, legal action, or write-off as necessar

COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY?Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? • Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk., • Analyze new and changing laws and regulations and development of implementation strategies., • Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations., • Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes., • Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements., • Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results., • Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans., • Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary., • Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers, • Performs compliance reviews on specific loan-level accounts, as required., • Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)., • Provide guidance on regulations, requirements, and Bank procedures., • Conducting and documenting reviews and addressing findings with employees and supervisors., • Drafting and maintaining employee training for assigned topic areas., • Analyze the Bank's compliance risk; determine if current processes control risk., • Completes all required training., • Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED?Required Qualifications* • Bachelor's Degree or equivalent, • Minimum 5 years' experience working with Federal and State compliance regulatory matters, • Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department, • Minimum 3 years' experience with managing projects or processesAdditional Qualifications, • College degree preferred. Relevant, equivalent work experience may be substituted for degree preference., • Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned)., • Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus., • Ability to influence/motivate others to produce desired results., • Ability to operate effectively in a fast paced environment., • Excellent organizational and analytical skills., • Ability to communicate clearly and professionally with all levels of an organization., • Excellent written and verbal communications skills., • Effective interpersonal skills., • Proficiency in multi-tasking and prioritizing projects., • Excellent time management skills and be accustomed to working with deadlines., • Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus., • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date, • Generous 401(k) company matching contribution, • Career Development through Tuition Reimbursement and other internal upskilling and training resources, • Valued Time Away benefits including vacation, sick and volunteer time, • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs, • Career Mobility support from a dedicated recruitment team It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #LI-JR1 #CR-JR

COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY?Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? • Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk., • Analyze new and changing laws and regulations and development of implementation strategies., • Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations., • Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes., • Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements., • Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results., • Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans., • Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary., • Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers, • Performs compliance reviews on specific loan-level accounts, as required., • Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)., • Provide guidance on regulations, requirements, and Bank procedures., • Conducting and documenting reviews and addressing findings with employees and supervisors., • Drafting and maintaining employee training for assigned topic areas., • Analyze the Bank's compliance risk; determine if current processes control risk., • Completes all required training., • Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED?Required Qualifications* • Bachelor's Degree or equivalent, • Minimum 5 years' experience working with Federal and State compliance regulatory matters, • Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department, • Minimum 3 years' experience with managing projects or processesAdditional Qualifications, • College degree preferred. Relevant, equivalent work experience may be substituted for degree preference., • Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned)., • Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus., • Knowledge of Regulations E, CC, DD and activities relating to digital account services., • Ability to influence/motivate others to produce desired results., • Ability to operate effectively in a fast paced environment., • Excellent organizational and analytical skills., • Ability to communicate clearly and professionally with all levels of an organization., • Excellent written and verbal communications skills., • Effective interpersonal skills., • Proficiency in multi-tasking and prioritizing projects., • Excellent time management skills and be accustomed to working with deadlines., • Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus., • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date, • Generous 401(k) company matching contribution, • Career Development through Tuition Reimbursement and other internal upskilling and training resources, • Valued Time Away benefits including vacation, sick and volunteer time, • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs, • Career Mobility support from a dedicated recruitment team It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #LI-JR1 #CR-JR

Job Description Elizabeth, NJ Security FLEX Officer - Must be available for 2nd shift Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid and current SORA license, • At least one (1) year of security guarding experience, • Valid Drivers License with clean driving record Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Job Details • Payrate: $18.02, • Location: Brooklyn NY & Staten Island NY, • Schedules: 8AM - 4PM | 4PM - 12AM | 12AM - 8AM, • Shifts: Full Time & Part Time Available, • Certification Required: F01, F03, F04 Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Provide a safe, friendly, courteous, and clean environment for residents and, • Greet all guests, ensuring a positive first impression., • Remain on post at all times until properly relieved, • Maintain diligent surveillance of all camera activities., • Periodic exterior safety patrols, • Adheres to all Company service and operating standards Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Possess a High School Diploma or GED, • 3 Years of security guard experience, • Completion of 16 HR OJT Class required by NYS Licensing Division, • Valid CPR-AED certification a PLUS, • F01, F03, F04 Certification Mandatory Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid P15 and C99, • 2 Years of security guarding experience + 1 year concierge experience, • Completion of 16 HR OJT Class required by NYS Licensing Division Position Summary A valued contributor to our respectful and rewarding work culture, the Mobile Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Working at the lobby desk, concierge type position business attire (we provide uniform)Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Provide a safe, friendly, courteous, and clean environment for residents and, • Greet all guests, ensuring a positive first impression., • Announce guests/deliveries of/to residents via phone to ensure NO unannounced people gain access to residential floors., • Accept, log, label, and store deliveries for residents., • Assist as needed with residents with large packages, shopping bags, holding the front door, assisting with elevator entry, etc., • Maintain diligent surveillance of all camera activities., • Periodic exterior safety patrols, • Adheres to all Company service and operating standards Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid P15 and C99, • 2 Years of security guarding experience + 1 year concierge experience, • Completion of 16 HR OJT Class required by NYS Licensing Division, • Valid CPR-AED certification a PLUS Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Position Summary A valued contributor to our respectful and rewarding work culture, the Mobile Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. Location: Staten Island, NY Pay Rate: $25 Per Hour WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter by mobile and foot patrol, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Responsible for the care and good working order of the assigned Company vehicle, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid and Clean Drivers License, • At least one (1) year of security guarding experience, • Completion of 16 HR OJT Class required by NYS Licensing Division, • Valid CPR-AED certification a PLUS Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Newark School Security Officer Schedule: Monday through Friday 1st Shift Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid and current SORA license, • At least two (2) years of SCHOOL security guarding experience or law enforcement experience, • Valid Drivers License with clean driving record Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Security Manager is responsible for overseeing all security operations across the property, ensuring the safety of guests, staff, and assets while maintaining a discreet and guest-forward approach aligned with Faena’s brand. This role develops and implements security procedures, supervises the security team, and coordinates emergency response and risk mitigation strategies. This position has an annual compensation of $85,000 per year. DUTIES AND RESPONSIBILITIES * Manage daily security operations including shift scheduling, patrols, access control, and incident reporting * Lead training and oversight for all security personnel, including emergency response, customer service, and de-escalation protocols * Liaise with local law enforcement, fire department, and emergency services as needed * Develop and implement safety policies, evacuation procedures, and crisis management protocols * Maintain and monitor security systems (CCTV, access control, alarms) and report maintenance needs * Coordinate coverage for VIP guests, high-profile events, and public access areas * Conduct risk assessments and incident investigations, producing detailed reports * Work collaboratively with departments including Rooms, Events, and Engineering to ensure integrated property safety * Maintain compliance with all relevant city, state, and OSHA security regulations Qualifications * 5+ years of progressive experience in security or safety management, preferably in luxury hospitality, nightlife, or event environments * Prior supervisory or managerial experience in a unionized setting preferred * NYS Security Guard License required; Fire Safety Director Certification strongly preferred * CPR/First Aid/AED Certification required * Knowledge of surveillance systems, hotel property layouts, and threat assessment protocols. SKILLS * Calm, composed leadership under pressure * Excellent communication and team coordination skills * Strong decision-making in real-time situations * Discreet and professional demeanor with guests and high-profile clientele * Detail-oriented with clear documentation and reporting ability PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Position Summary A valued contributor to our respectful and rewarding work culture,the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid and current SORA license, • At least one (1) year of security guarding experience, • HS Diploma/GED, • Valid Drivers License, • Additional certifications a plus Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Security Guard - Commercial Site, Manhattan (Full-time/Part-time) Payrate: $19.50 Schedule/Shift: Various schedules available (Must have flexibility to work any day (Monday-Sunday) 8:00AM - 4:00PM 4:00PM - 12:00AM 12:00AM - 8:00AM Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid F01 Certification, • MUST have (3) year customer service Experience, • MUST have (2) year of security guarding experience, • Completion of 16 HR OJT Class required by NYS Licensing Division, • Valid CPR-AED certification a PLUS Security Guard - Commercial Site, Manhattan (Full-time/Part-time) Payrate: $19.50 Schedule/Shift: Various schedules available (Must have flexibility to work any day (Monday-Sunday) 8:00AM - 4:00PM 4:00PM - 12:00AM 12:00AM - 8:00AM Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid P15 and C99, • 2 Years of security guarding experience + 1 year concierge experience, • Completion of 16 HR OJT Class required by NYS Licensing Division Position Summary A valued contributor to our respectful and rewarding work culture, the Mobile Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Working at the lobby desk, concierge type position business attire (we provide uniform)Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Provide a safe, friendly, courteous, and clean environment for residents and, • Greet all guests, ensuring a positive first impression., • Announce guests/deliveries of/to residents via phone to ensure NO unannounced people gain access to residential floors., • Accept, log, label, and store deliveries for residents., • Assist as needed with residents with large packages, shopping bags, holding the front door, assisting with elevator entry, etc., • Maintain diligent surveillance of all camera activities., • Periodic exterior safety patrols, • Adheres to all Company service and operating standards Minimum Qualifications/Requirements: • Valid NYS Security Guard License, • Valid P15 and C99, • 2 Years of security guarding experience + 1 year concierge experience, • Completion of 16 HR OJT Class required by NYS Licensing Division, • Valid CPR-AED certification a PLUS Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job DescriptionPURPOSE: Cedar House (Bronx) provides therapeutic and support services to adolescents ages 16–21 who are referred through ACS (Administration for Children’s Services) and the Juvenile Justice system. Our residents have experienced significant trauma that often results in behavioral, emotional, and developmental challenges. The program offers a robust Independent Living Skills curriculum, including vocational training and educational support, to prepare youth for successful, independent adulthood. POSITION OVERVIEW: The Assistant Program Director supports the Program Director and Clinical Director in providing leadership, ensuring quality service delivery, and maintaining compliance with agency policies and external regulatory standards. The Assistant Program Director is responsible for day-to-day operations, supervision of key staff, and oversight of programmatic systems that promote client safety, well-being, and progress toward independence. Address: 4462 Park Ave, Bronx, NY 10457 KEY ESSENTIAL FUNCTIONS (List the functions that are essential to achieve the goals): Program Operations & Oversight • Oversee daily program operations to ensure a safe, structured, and therapeutic environment for youth., • Lead weekly team meetings and provide supervision to the Senior Team Leader, Team Leaders, Programming Manager, and Cook., • Ensure the physical environment and basic needs (food, hygiene, healthcare, etc.) of youth are met., • Monitor and manage census, admissions, group assignments, and discharges., • Participate in and oversee intake and case closing processes., • Support adherence to program budget and financial guidelines.Staff Development & Supervision, • Oversee training, onboarding, and ongoing development of direct care staff., • Provide coaching and performance feedback to promote professional growth and accountability., • Ensure adequate staffing levels and proper shift coverage.Clinical & Programmatic Support, • Participate in the development and implementation of clinical and recreational programming., • Collaborate with clinical team and provide input on service planning., • Maintain engagement with community stakeholders, including emergency responders and neighboring organizations.Compliance & Administration, • Ensure compliance with ACS, OCFS, COFCCA, and agency standards., • Monitor documentation practices, including incident reporting and service note accuracy., • Serve as a point of escalation for after-hours program concerns (on-call responsibilities). TEAM PROCESS: • Participate in intakes, assessments, and discharge planning., • Attend and contribute to staff meetings, trainings, and off-site professional development as needed., • Communicate clearly and effectively with team members, leadership, and external partners. DOCUMENTATION: • Review and follow up on incident reports in collaboration with the leadership team, • Ensure accurate and timely entry of documentation into electronic records., • Maintain compliance with agency and regulatory documentation standards., • Commitment to trauma-informed, youth-centered care., • Strong interpersonal and team collaboration skills., • Cultural competency and ability to work effectively with diverse populations., • Effective engagement strategies with youth., • Excellent written and verbal communication., • Detail-oriented, organized, and able to manage multiple priorities., • Ability to work both independently and collaboratively., • Minimum 5 years of experience in children’s mental health or child welfare; residential adolescent experience strongly preferred., • At least 2 years of supervisory experience., • Strong communication skills and ability to lead diverse teams., • Proficient in Microsoft Office Suite; experience with CONNECTIONS and electronic medical record systems preferred., • SALARY: $88,000 -, • BENEFITS:, • Medical, • Dental, • Vision, • 403B Retirement Plan, • Access to CEU's with no cost to you!, • 3 weeks vacation EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 20 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health. EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs. Powered by JazzHR 2BpmLuiOL6

Reporting to the Senior Manager of Escalation Management Function in the Office of the CTO, you'll be at the forefront of managing critical customer escalations while also driving process improvements and program management initiatives. Manage complex escalations, ensuring proper investigation, comm

Job DescriptionApartment Services Manager Schedule: Monday–Friday, 9:00 AM–5:30 PM EST (Full-Time, Core Hours) Location: Onsite – New York, NY Salary Range: $60,000–$75,000 annually (based on experience and qualifications) About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With more than 25 years of industry experience and certification as an LGBTQ+ diverse-owned business, we bring a human-first approach to short-term living—elevated by care, community, and connection. We serve business and leisure travelers across major U.S. markets with fully furnished residences and customized housing programs. Our team values collaboration, growth, individuality, and exceptional guest service. The five core values that shape our culture—Challenge, Collaboration, Care, Career, and Community—guide everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and empowers your voice, it’s time to #StayDifferent. The Opportunity We’re seeking an experienced, operationally driven Apartment Services Manager to lead the daily functions of our Apartment Services team. In this role, you will oversee apartment setups and deconstructs, maintenance coordination, SOP compliance, vendor partnerships, and cross-department collaboration. You’ll ensure operational excellence across our core and global markets—supporting seamless guest experiences and efficient internal workflows. This position is perfect for a service-oriented leader who thrives in a fast-paced environment, is passionate about process improvement, and excels at coaching, delegating, and organizing complex operational tasks. What You’ll Do • Operational Oversight Manage and oversee apartment setups, deconstructs, and inspections across core and global markets. * Coordinate with Guest Services, Property Leasing, and Operations partners to ensure accuracy and timeliness. * Review Global Arrivals and ensure inspections are received and addressed quickly. * Oversee building maintenance programs including preventative maintenance and painting schedules. * Maintain accurate task tracking and data integrity in Salesforce and other internal systems. * Monitor escalations and delayed tasks and communicate timely updates to cross-functional teams. * Participate in the rotating Manager On-Call Program, including evenings, weekends, and holidays. Cross-Department Collaboration * Partner with Guest Services, Property Leasing, Accounting, and Operations to support smooth workflows and accurate billing. * Escalate recurring issues to leadership with thoughtful solutions. * Maintain productive relationships with internal and external partners. Team Leadership & Management * Lead, mentor, and support Apartment Services Specialists to ensure efficient execution of daily responsibilities. * Conduct team meetings, one-on-one coaching sessions, and formal performance reviews. * Monitor productivity and ensure on-time completion of setups, deconstructs, service requests, inspections, and Global Arrival Instructions. * Ensure compliance with departmental SOPs and uphold service quality standards. * Address performance issues promptly and partner with HR when escalation is required. • Maintain visibility and provide hands-on support during high-volume periods.Training & Development Provide ongoing training on department SOPs, operational processes, and systems. * Document performance concerns and lead corrective action discussions when needed. * Conduct scheduled SOP reviews and ensure team members meet all HR-assigned training deadlines. • Support onboarding and training milestones for new hires.Compliance & Process Improvement Ensure adherence to all company policies and regulatory requirements. * Identify opportunities for operational improvements and efficiency gains. * Support the rollout of new processes, technologies, and system enhancements. • Maintain detailed records for audits and compliance reviews.What You Bring Bachelor’s degree in hospitality, business, or a related field (required) * Minimum of 5 years of experience in hospitality, guest services, or operations, including 3+ years in a supervisory or managerial role * Proficiency in Microsoft Office and operational tools such as Salesforce, Asana, and similar CRM systems * Strong leadership capabilities with experience mentoring and holding teams accountable * Excellent communication skills: verbal, written, and interpersonal * Proven customer service expertise and the ability to resolve complex operational issues * Exceptional time management, organization, and prioritization skills * Ability to thrive in a fast-paced, high-volume environment * Flexibility to participate in the Manager On-Call rotation, including evenings, weekends, and holidays Benefits * Medical, Dental, and Vision Insurance * Life, Short- and Long-Term Disability Insurance * Medical FSA and Commuter Benefits * 401(k) with Company Match Equal Opportunity Statement Furnished Quarters is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - regardless of race, gender, age, ability, religion, or background. Powered by JazzHR vn5iOkYZBn

Job Description The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness. Job Summary The Assistant Property Manager will assist in all aspects of the administration and property management of the building, with the goal of enabling residents to live permanently and as safely and independently as possible. Please Note: The Fischer building is a brand-new Supportive and Affordable Housing residence in the Bronx, providing 105 units of permanent housing units, including 45 studio apartments, 59 one-bedroom apartments, and one two-bedroom superintendent’s unit. The estimated start date for this new position is September 2025. Job Duties & Responsibilities Responsibilities include but are not limited to: Building Management • Prepare and process Section 8 and LIHTC initial, interim, and annual certifications and ensure all are completed in a timely manner., • Consistently follow up with applicants, residents and/or 3rd parties to obtain required eligibility / program documentation within required time frames., • Create and maintain system for tracking / prioritizing current and accurate income certification requirements and deadlines in accordance with LIHTC, Section 8, SCRIE and DRIE., • Prepare and maintain current, thorough, and accurate lease and income verification files, both paper and electronic, for each tenant and ensure resident files are always ready for LIHTC/Section 8 audits., • Assist Property Manager with creating and executing lease and lease renewals., • Accurately process move-ins, move-outs, unit transfers, gross rent changes and lease renewals in accordance with LIHTC, DHCR and Section 8., • Use RealPage to enter lease information, tenant income information, tenant payments, and to produce tenant receipts, arrears reports, vacancy reports and tenant ledgers., • Monitor and ensure correct LIHTC and Section 8 rents and utility allowances are in effect at the property., • Actively track, report, reconcile subsidy payments from subsidy sources (e.g., HPD) and liaise with relevant agencies to resolve subsidy payment discrepancies, audit issues, and other pertinent matters., • Assist tenant with obtaining rent ledgers, tenant verification letters, and letters to agencies to ensure the continuous of housing., • Assist Property Manager in addressing rent arrears with written correspondence & develop plan of action to address arrears (i.e., payment plans and/or legal referrals.), • Assist Manager with staff meetings, tenant / staff complaints and performance evaluations when needed., • With the Property Manager, coordinate with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, room maintenance, monthly tenant meetings, etc., • Ensure the social services department receives copies of all incident reports, tenant lists and management letters to individual residents., • Act as liaison between tenants and staff in building manager’s absence., • Collect all rent checks and money orders from rent deposit box and process., • Assist manager with rent collection and arrears pursuit., • Responsible for direct supervision of front desk personnel, including:, • Ensuring that 24-hour shifts are covered., • Training and implementation of de-escalation and communication techniques., • Maintaining professionalism at all times., • Maintain all leave time requests, • Process timesheets and submit them in a timely manner., • Ensure that personnel are cleaning and maintaining front desk area, • Ensure that all supplies including forms are maintained., • Co-Supervise maintenance staff, and administrative staff., • Manage general office functions., • Establish a 1:1 professional relationship with tenants., • Assist manager in responding to building violations and coordinate with Contractors and Euclid Hall staff to clear violations., • Daily, weekly, monthly, yearly checklists of maintenance tasks for use by maintenance staff., • Conduct regular inspection of boiler, elevator, fuel storage tanks (If applicable), sprinkler, standpipes, etc., • Maintaining clear identification of all building systems; for example, plumbing valves, sprinkler standpipes, etc., • Enforce recycling and garbage regulations., • Ensure the Extermination List is maintained and updated monthly, and Contracts are following contract agreements., • Keep orderly and stock maintenance supplies., • Assist manager and Superintendent with the general maintenance function of the premises, • Tenant room inspections, • Assist with drafting and typing correspondence, emails, faxes, memos, and notices., • Responsible for taking and maintaining minutes of all meetings., • Maintenance and distribution of all management office lists related to tenants, vendors, staff, and miscellaneous documents., • Preparation and distribution of exterminator list to Front Desk., • Ordering supplies when needed: key blanks, appliance parts, office, cleaning, and maintenance equipment., • Document vendor repair work., • Assist manager with maintaining tenant’s files consisting of:, • Lease, • Section 8 and other income certifications, • Incident reports, • Legal correspondence, • Work orders, • Monthly, quarterly, and yearly reports, • Assist manager in maintaining active personnel files: Vacation requests, time taken (sick leave, personal days, etc.), • Maintain related contract files., • Monitor vendor files., • Maintain Certificates Book / Log. Must ensure all inspection certificates and equipment inspections are current and have not expired., • Make bank deposits weekly or as needed., • Distribute employee checks., • Request quotes for purchases using authorized vendors, • Inspect deliveries, • Strong communication skills, math skills and computer literacy, including Microsoft Word, Excel and Outlook., • Emotionally, mentally, and physically able to perform job responsibilities., • Demonstrated flexibility and initiative to work both independently and as part of a team., • Detail oriented and organized., • Attend training sessions and conferences as required for enhancement of job skills., • Implementing emergency procedures as necessary., • Two (2) years of comparable work experience in supportive housing, property management, or a closely related field working with a highly diverse population and/or those with special needs., • Working knowledge of LIHTC, Section 8, DHCR, NYC 15/15, ESSHI, SCRIE, and DRIE requirements., • Able to speak, read and write in English. Spanish proficiency preferred., • Must be able to sit, stand, walk, and bend Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more. Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time. EEO Policy or Statement WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Monday-Friday 9am-5pm (35 Hours per week)

Job Description Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration. The company is also known globally for pioneering consumer creativity through products like Facetune, one of the world's most recognized creative brands, which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution from concept to final render, to bring the future of expression to all. Why Join Us We're here to push the boundaries of what's possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new. We believe in an environment where people are encouraged to think, create and explore. Real impact happens when people are empowered to experiment, evolve, and elevate together. At Lightricks, every breakthrough starts with great people and a collaborative mindset. If you're looking for a place that combines deep tech, creative energy, and zero buzzword culture, you might be in the right place. The Team & The Role We're seeking a Social Media Manager to lead the public-facing voice of LTX-2 across various platforms, including X/Twitter, LinkedIn, Discord, Reddit, YouTube, and more. You'll work alongside our Product Marketing Manager and Developer Advocate to craft compelling narratives, drive cultural relevance, and build an engaged cross-disciplinary audience of developers, creators, and AI enthusiasts. This isn't a run-of-the-mill content role - it's about building presence, not just posting. You'll translate deep technical work into cultural currency, turn product launches into community moments, and spotlight what's being built with LTX-2 just as much as what's being shipped by us. This is your chance to help shape how one of the most powerful AI models in the world shows up - in culture, conversation, and community. What you will be doing Social Strategy & Ownership * Define and execute the social strategy for LTX-2 - including platform mix, tone of voice, content types, and publishing cadence. * Develop a distinctive social voice for LTX-2 that balances technical credibility with creative accessibility - and stands out in a crowded GenAI landscape. * Operate day-to-day social accounts (X/Twitter, LinkedIn, Discord, Reddit, YouTube Shorts), including scheduling, moderation, posting, and escalation. Content Creation & Community Activation * Write and produce original content: threads, memes, launch announcements, developer spotlights, motion samples, and thought leadership snippets. * Partner with PMM, Developer Advocate, and R&D teams to translate technical milestones into public-facing stories and assets. * Showcase what the community is building with LTX-2 - amplifying UGC, hackathon winners, open-source demos, and research experiments. Listening & Engagement * Monitor community conversations across X, Discord, Reddit, and LinkedIn - and actively engage where LTX-2 can contribute to the discourse. * Identify and build relationships with key voices in GenAI: researchers, toolmakers, AI artists, and ecosystem partners. * Work closely with the Developer Advocate to stay ahead of sentiment shifts, technical feedback, and community asks. Reporting & Optimization • Track and report on platform-level KPIs: engagement, reach, growth, sentiment, conversion, and community health. Test and optimize across formats - balancing short-form punch, thought leadership, motion-driven engagement, and educational series. * Inform the broader marketing and product strategy with insights from audience behavior, cultural trends, and competitor moves. Your skills and experience * 3+ years managing social media or community channels for a tech product, creative platform, or AI-first company. * Experience operating social tools (e.g., scheduling platforms, analytics dashboards, creative software like Canva, Figma, or Descript). * Sharp writer and content creator with a track record of building followings or shaping narratives in public. * Strong understanding of generative AI, open source ecosystems, or creative tech - especially within X/Twitter, Reddit, and Discord culture. * Confident working across formats: motion clips, memes, live-tweeting, developer content, community spotlights, platform-native video. * Comfortable working cross-functionally across time zones - especially with Product Marketing, Developer Advocacy, R&D, and Creative. * Bonus: you've helped grow a brand from niche to known - and you've got the screenshots to prove it Preferred * Familiarity with AI model launches, GenAI discourse, and diffusion model frameworks * You've contributed to a social-led campaign that shaped product perception or drove measurable adoption. * Experience hosting or promoting livestreams, AMAs, hackathons, or major launches via social channels. * Knowledge of analytics tools and comfort setting OKRs for brand and community growth. Benefits • Expected salary range for this role is $100,000-$135,000, • Stock options, • Health/dental/vision with the majority of premiums paid by the company., • 401 (k) with company match. (Up to 4%), • $3,000 per year is provided for lunch., • $1,000 Yearly Learning, Development, and Wellness budget., • 21 Days of PTO., • Birthdays off! Take a free day off during your birthday month to celebrate., • Talented teammates and a strong work culture, supporting a healthy work-life balance. #LI-RK1 #LI-HYBRID

Build relationships with client network and operational teams, serving as a key contact for internal requests/problem escalation and resolution, and with various internal and external audiences to ensure timely problem resolution. Partner with Relationship Manager and Product Partners to perform var