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  • FOH Manager - NYC
    FOH Manager - NYC
    hace 3 días
    $70000–$80000 anual
    Jornada completa
    Manhattan, New York

    JOB DESCRIPTION | RESTAURANT MANAGER FOH Are you ready to lead where every shift feels like a celebration? At Rosa Mexicano, we blend the vibrant spirit of Mexico with elevated dining and unforgettable hospitality. We're looking for a passionate, driven Operations Manager who believes great restaurants are built on people, pride, and performance. This is more than a management job — it's your chance take ownership of your business, lead a team with heart, and deliver Warm Latin Hospitality while maximizing results. Bring your leadership, hospitality instinct, and entrepreneurial mindset — we'll provide the platform and tools. WHY YOU'LL LOVE WORKING WITH US • A culture rooted in Passion, Respect, Integrity, Determination, Excellence, • Real ownership mentality — lead your restaurant like it's your own, • Strong bonus potential tied to sales, guest experience, and profitability, • Dining discounts for you (and your favorite people!), • Health & commuter benefits, • Career growth across our Rosa Mexicano family WHAT YOU'LL DO Lead With Hospitality • Create regular guests — you are the tone-setter for Warm Latin Hospitality, • Coach your team to anticipate guest needs and create unforgettable moments, • Handle guest feedback with care, urgency, and grace, • Ensure our brand story — from Chef Josefina Howard's legacy to our tableside guacamole — is alive in every shift Own Your Business • Drive sales through smart floor leadership, upselling culture, and local store marketing, • Manage labor, scheduling, and productivity to hit financial targets, • Monitor PMIX, check averages, and guest counts to grow revenue, • Control costs while protecting quality Build & Develop Your Team • Recruit, hire, and train FOH team members with RM standards, • Lead inspiring pre-shifts and ongoing training, • Coach Salesmanship daily, • Foster a culture of accountability, teamwork, and celebration, • Recognize great performance — because appreciation drives retention Execute With Excellence • Maintain service steps, sanitation standards, and DOH compliance, • Ensure clean, organized dining rooms and bars — never walk past a napkin, • Communicate constantly with BOH and bar teams, • Protect brand standards for food, beverage, and presentation, • Lead responsible alcohol service Skills & Qualifications • 2+ years restaurant management experience preferred, • Strong knowledge of restaurant financials (labor %, COGS, PMIX, P&L basics), • Excellent communication and leadership skills, • Comfortable in a fast-paced, high-energy environment, • Experience with POS & scheduling systems (Toast, Harri/7Shifts, Restaurant365 a plus), • Flexible schedule — evenings, weekends, holidays, • Ability to stand/walk for extended periods, • Ability to lift up to 40 lbs, • Comfortable working in both dining room and bar environments Benefits • Competitive salary + performance bonus, • Health, dental, vision options, • Paid time off, • Dining discounts, • Career growth opportunities across Rosa Mexicano

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  • Back of House Team Member
    Back of House Team Member
    hace 3 días
    $20–$24 por hora
    Jornada completa
    Manhattan, New York

    Back of House (BOH) Staff: Line Cook, Prep Cook, Porter About Norte Norte is bringing the spirit of the asador de barrio to New York—a Neighborhood Mexican Steakhouse where fire, exceptional ingredients, and genuine hospitality bring people together. As the second restaurant from I Am Hospitality, Norte celebrates the traditions of northern Mexico through open-fire cooking, fresh coastal seafood, handmade tortillas, and the recipes our cooks grew up with. We're creating more than a restaurant; we're building a neighborhood gathering place rooted in warmth, craftsmanship, and connection. If you're passionate about hospitality, take pride in your work, and want to help shape an exciting new opening, we'd love to have you on our team. About the Role We are seeking passionate and skilled professionals to join our Back of House (BOH) Team. If you're committed to excellence, teamwork, and creating exceptional dishes, we want you to be part of our journey. Positions Available: Line Cook, Prep Cook, Porter Key Responsibilities Line Cook: • Prepare and cook high-quality dishes in a fast-paced, open-kitchen environment., • Collaborate with the kitchen team on menu execution while maintaining consistency and presentation., • Ensure that food is prepared according to Norte’s recipes and standards., • Maintain cleanliness and organization of the kitchen and workstations., • Assist with inventory and kitchen prep as needed. Prep Cook: • Prepare and assemble ingredients with accuracy and consistency., • Follow prep lists and recipes according to Norte’s standards., • Ensue proper storage of food items to maintain freshness and quality., • Maintain cleanliness and organization of the kitchen and prep stations. Porter: • Clean and sanitize work surfaces, floors, walls, and appliances., • Promptly clean up spills to maintain a safe work environment., • Assist with receiving and organizing equipment and ingredient deliveries., • Maintain organization in food and supply storage areas. Qualifications • 2+ years of experience in a fast-paced open-kitchen environment., • Mexican cuisine experience is a plus., • Passion for high-quality food and attention to detail., • Ability to work in a fast-paced, team-oriented environment., • Strong communication skills and the ability to manage time effectively., • Knowledge of kitchen safety and health regulations., • Flexibility in work hours, including nights, weekends, and holidays. Compensation, Benefits & Perks • Salary Range: $20 - $24 per hour, • Medical, Dental, and Vision Insurance, • Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws.

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  • Customer Support & Administrative Support Specialist
    Customer Support & Administrative Support Specialist
    hace 12 días
    $23–$25 por hora
    Jornada completa
    Manhattan, New York

    Starting Pay: $23.00/Hour (after completing training) Paid Training: $20.00/Hour (for the first 30 days) Occasional Commissions: $50-100/Per Deal *ABOUT THE OPPORTUNITY* We are a nationwide automobile dealership and auto-transportation organization headquartered at The Trump Building, 40 Wall Street, Manhattan, directly owning and controlling 60+ automotive dealership and transportation businesses across the United States. We are seeking a dependable, organized, detail-oriented Administrative Support Specialist to assist with motor vehicle titles, dealership documentation, customer communications, recordkeeping, and daily office operations. This is an opportunity to work directly with senior management, learn multiple business functions, assume meaningful responsibilities, and potentially advance into supervisory or management positions. Prior Motor Vehicle Title Clerk or Dealership Back-end Experience Is Preferred. We provide structured, hands-on training in our company systems, procedures, and administrative operations. *COMPENSATION & SCHEDULE* • First 30 Days: Paid introductory training at $20.00/hour., • After Training: $23.00/hour upon successful completion of the training period., • Long-Term Growth: Potential increases to $25–$30/hour after approximately 1 year, depending on performance, proficiency, responsibilities, and management approval., • Schedule: Full-time. The office operates Monday–Friday; some Saturday work may be scheduled based on business needs. No Sunday work., • Work Location: In person at 40 Wall Street, Manhattan, NYC., • Additional Perks: Potential transportation/commuting assistance, company vehicle privileges, and other benefits subject to eligibility and company approval. *PRIMARY RESPONSIBILITIES* Motor Vehicle Titles & Dealership Operations • Process and track motor vehicle titles, registration-related paperwork, and dealership documents., • Review transactions for completeness, accuracy, and missing information., • Coordinate paperwork with dealerships, transportation departments, vendors, and customers., • Maintain accurate records and follow up on pending documentation. Administrative & Executive Support • Perform data entry, filing, scanning, correspondence, and document management., • Maintain databases, spreadsheets, customer records, and internal reports., • Track assignments, deadlines, appointments, and departmental requests., • Assist executives and managers with scheduling, reports, projects, and follow-ups., • Support basic bookkeeping, invoices, and accounting-related documentation., • Coordinate information between departments to maintain efficient operations. Customer Service & Communication • Answer incoming calls professionally, screen inquiries, and direct callers appropriately., • Log, process, and follow up on customer requests., • Provide accurate information using approved company procedures., • Coordinate resolutions with the appropriate departments., • Maintain confidentiality, professionalism, and excellent customer service. *FIRST 30 DAYS — PAID TRAINING* Your first 30 days are a structured, paid training period at $20/hour, designed to develop proficiency in company procedures, documentation, communication, and administrative operations. Training includes: • Motor vehicle titles, dealership paperwork, and processing procedures., • Customer call handling, request tracking, and follow-up., • Data entry, document accuracy, filing, and recordkeeping., • Microsoft Office, databases, electronic signatures, and company software., • Scheduling, reporting, basic bookkeeping, and office workflows., • Confidentiality, professional communication, and departmental coordination. Employees must listen attentively, take detailed notes, study procedures, retain information, ask questions, accept coaching, and demonstrate measurable improvement. Responsibilities increase as management confirms readiness and proficiency. *MANDATORY KNOWLEDGE ASSESSMENTS — 70% MINIMUM* To ensure employees understand their duties, periodic quizzes, practical exercises, and performance evaluations are required during training and throughout employment. Employees must maintain a minimum 70% average across company knowledge assessments covering: • Motor vehicle titles, dealership paperwork, and processing requirements., • Administrative procedures, office workflows, and company policies., • Customer service, telephone etiquette, and request handling., • Data entry accuracy, databases, documentation, and recordkeeping., • Microsoft Office, document management, and internal software., • Scheduling, reporting, bookkeeping basics, and task prioritization., • Confidentiality, judgment, and interdepartmental coordination. Practical proficiency is equally important. Management may review completed assignments, paperwork accuracy, customer communications, timeliness, and compliance with procedures. Maintaining the 70% assessment average, making satisfactory learning progress, applying training correctly, and performing duties accurately are conditions of continued employment. Failure to meet these standards may result in termination. Training, coaching, and evaluations continue beyond the introductory period. *REQUIRED QUALIFICATIONS* • At least 18 years old with a high school diploma or equivalent., • Ability to commute reliably to 40 Wall Street, Manhattan., • Availability for full-time work, including occasional scheduled Saturdays., • Excellent organization, attention to detail, and accuracy., • Strong verbal/written communication and professional telephone manner., • Ability to prioritize tasks, multitask, and meet deadlines., • Reliability, punctuality, patience, discretion, and sound judgment., • Basic computer proficiency and willingness to learn company software., • Ability to work independently and collaboratively with management and colleagues., • Willingness to study, accept coaching, complete assessments, maintain the 70% minimum average, and demonstrate continuous improvement. *PREFERRED EXPERIENCE & SKILLS* Prior Motor Vehicle Title Clerk or Automotive Dealership Back-end Experience preferred; but not required. Additional valuable experience includes administrative assistance, dealership office operations, executive support, customer service, document processing, bookkeeping, or office coordination. Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat/PDF tools, DocuSign, cloud storage, scheduling software, and business databases is advantageous. We value organized, dependable individuals who learn quickly, communicate professionally, protect confidential information, and take ownership of their responsibilities. *CAREER DEVELOPMENT & ADVANCEMENT* This role provides direct exposure to senior executives and the operations of a nationwide automotive organization. Strong performers may assume increasing responsibility for documentation, office workflows, reporting, employee training, departmental coordination, and administrative oversight. Potential Advancement: Senior Administrative Specialist, Executive Assistant, Administrative Coordinator, Office Supervisor, Office Manager, Operations Coordinator, or Departmental Management. Promotions and compensation increases depend on demonstrated proficiency, sustained performance, business needs, and management approval. *HOW TO APPLY* A brief introduction describing your relevant experience, organizational strengths, computer skills, and interest in long-term career development is encouraged. Before Applying: Please consider the mandatory Manhattan office attendance, potential Saturday scheduling, initial 30-day paid training at $20/hour, subsequent $23/hour rate, ongoing evaluations, and required 70% minimum knowledge-assessment average. We seek dependable professionals committed to accuracy, accountability, continuous learning, and long-term growth. Job Type: Full-Time, In Person Location: The Trump Building, 40 Wall Street, Manhattan, NYC Training Pay: $20.00/Hour — First 30 Days Regular Pay: $23.00/Hour After Training Occasional Commissions: $50-100/Per Deal Schedule: Monday–Friday, Occasional Saturdays, No Sundays

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  • Server / Serveuse
    Server / Serveuse
    hace 9 días
    $17 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a passionate and customer-focused Server to provide an exceptional dining experience for our guests. This role requires team collaboration, strong communication skills, and a commitment to maintaining Norte’s standards of excellence. We offer a collaborative and inclusive work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you! Key Responsibilities • Deliver exceptional customer service with attentiveness to guest needs., • Offer detailed explanations of menu items and ingredients., • Recommend dishes and pairings to enhance the dining experience., • Maintain comprehensive menu knowledge, including ingredients, descriptions, allergens, and modifications., • Ensure all orders are placed promptly and accurately., • Execute the steps of service to create a seamless and memorable dining experience., • Maintain clear and proactive communication with all team members throughout service. Qualifications • Minimum of 2+ years previous experience as a Server., • Prior Fine Dining and Mexican Restaurant experience a plus., • Proficiency in Toast POS system., • Strong understanding of restaurant etiquette and sequence of service., • Knowledge of health and safety regulations, including allergy protocols., • Exceptional customer service and problem-solving skills., • Ability to thrive in a fast-paced, team-oriented environment., • Flexibility in work hours, including nights, weekends, and holidays. Physical Requirements • Ability to work standing and walking for extended periods of time., • Ability to move and lift items up to 40 lbs as needed. Compensation, Benefits & Perks • Compensation: 17.00 plus tips, Tip Credit Laws Applicable, • Medical, Dental, and Vision Insurance, • Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws.

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