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Overview Do you thrive on tackling intricate challenges and driving impactful solutions within the cybersecurity landscape? Are you a highly motivated leader with a passion for safeguarding customers and delivering transformative change? If so, we invite you to consider this exciting opportunity to join our dynamic team in Atlanta, Georgia. As a Staff Technical Program Manager, you will play a pivotal role in shaping the future of our Trust & Safety portfolio. You will spearhead fraud prevention programs and provide strategic leadership and direction to ensure the successful delivery of critical initiatives. Your expertise in navigating the complexities of cybersecurity, compliance, risk, and fraud will be instrumental in protecting our customers and maintaining their trust. Intuit has embraced a hybrid working model with the expectation of working from our Atlanta office 3 days per week. Responsibilities You will be the end to end owner of a portfolio of work, consisting of several cross-organizational technical programs and initiatives to execute. You will do this by: * Lead with Influence: Drive strategic programs in partnership with VP+ leaders, accelerating business outcomes and ensuring alignment with Intuit's overall strategy. * Champion Change: Foster a culture of collaboration and open communication, effectively navigating organizational change and driving continuous improvement. * Deliver Exceptional Results: Develop and execute high-quality program plans, utilizing data to track progress, mitigate risks, and communicate effectively with stakeholders. * Build and Mentor: Define and implement program management best practices, coach and mentor other program managers, and contribute to the growth of the program management community * Master the Domain: Possess deep expertise in software development methodologies and apply them effectively to programs. Navigate the security, risk, and fraud landscape with confidence. Qualifications * Proven Leadership: 7+ years of experience leading and delivering complex, large-scale technical programs within a matrixed organization. * Technical Acumen: Strong understanding of software development approaches, architecture, and lifecycles. Experience with Agile methodologies is highly desired. * Strategic Thinker: Ability to analyze industry trends, understand Intuit's strategy, and make data-driven decisions that accelerate business outcomes. * Exceptional Communicator: Excellent communication and interpersonal skills, with the ability to influence at all levels, from individual contributors to senior executives. * Data-Driven Mindset: Ability to gather, analyze, and utilize data to assess program progress, identify risks, and drive decision-making. Familiarity with data analytics and AI/ML concepts is a plus * Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Immediate need for a talented Risk Analyst. This is a 12+months contract opportunity with long-term potential and is located in Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:26-07770 Pay Range: $30 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies., • Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends., • High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences., • Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs)., • Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools., • This role will be a collections focused role vs. the fraud focus for the last contact center class., • Supporting customers and making payment arrangements, payment plans, adjusting payment types, etc., • Chargeback experience is a plus., • Work shifts: between 8am-8pm ET - (SAT-WED) or (MON-FRI) or (SUN-THU) Key Requirements and Technology Experience: • 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech., • Strong commitment to customer service and customer empathy., • Demonstrated efficiency and a strong work ethic when handling inbound phone queues., • Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics., • Exceptional analytical and critical thinking abilities, with a keen eye for detail., • Strong organizational skills, capable of managing multiple tasks simultaneously., • High integrity and ethical standards in all work performance., • Effective collaboration and teamwork skills., • Eagerness to learn and adapt to new technologies and processes., • Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time., • Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms., • Education: A bachelor’s degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy ___.

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: ___ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. 【Job Details】 • Job Title: Safety and Loss Prevention Manager, • Location: Buford, GA, Flowery Branch, GA, • Annual Salary: $90,000 - $110,000 + Annual Bonus About the Role: This position plays a key role in ensuring the resilience, safety, and operational integrity of global warehouse operations. The Global Safety & Loss Prevention Manager will continuously refine and elevate the organization’s safety systems by integrating a global perspective with local best practices, supporting the sustainable growth of cross-border business. What You'll Do (1) Safety System Development: Build a Global Standardized Safety Framework Uphold the philosophy of “prevention first, systematic governance”, and establish a safety management system for each overseas warehouse: • Organizational Structure & Execution Mechanisms: Set up dedicated security teams in each overseas warehouse. Through daily on-site security management, monthly safety meetings, high-frequency risk inspections, and an annual comprehensive assessment mechanism, collaborate with business units to develop hazard-rectification plans. Achieve zero fatal accidents and zero major asset-loss incidents, and strictly control the annual inventory shrinkage rate to ≤0.02%., • Policy & Standard Development: Based on local laws and regulations, develop 36 security management policies across 12 major domains, including EHS, fire safety, electrical safety, special equipment management, and visitor control, promoting standardized and regulated overseas security management. (2) Loss Control System: End-to-End Risk Management Establish a shrinkage-prevention mechanism covering the full warehouse lifecycle: • Security & Dynamic Inventory Management:, • Through standardized security team development, dual-review inbound/outbound processes, and the use of intelligent security-screening technologies, effectively prevent internal and external theft. Leverage dynamic inventory checks and reverse-logistics audit systems to achieve real-time monitoring and visualized management of product and fixed-asset loss., • Supply Chain Collaboration Optimization:, • For key steps such as inbound receiving, outbound fulfillment, and disposal of obsolete materials, establish process-gap assessment and iteration mechanisms. Collaborate with suppliers and logistics partners to optimize operational standards, significantly reducing risks such as receiving discrepancies and fraudulent shipments. (3) Audit & Compliance Oversight Build a multi-dimensional risk-monitoring network: • End-to-End Penetrative Auditing: Conduct full-process audits of core business areas such as procurement, contracts, and construction. Through compliance reviews and cross-data comparison, accurately identify potential asset-loss risks, promoting business-process optimization and refined cost control., • Professional Case Investigation Mechanism: For internal/external theft, fraud, and other violations, conduct in-depth investigations jointly with integrity/ethics teams. Establish a closed-loop management system of “risk detection – special investigation – rectification implementation – accountability tracing”, effectively curbing non-compliance. (4) Operational Assurance: Supporting Global Business Resilience Provide comprehensive safety assurance for global operations: • Full-Lifecycle Protection of Personnel & Assets: Develop a personnel-safety system covering labor-compliance management, drug-prevention measures, and emergency response for violent incidents. Through dynamic asset inventory, warehouse-rental risk assessments, and intelligent inventory monitoring, achieve full-lifecycle management of assets from procurement to disposal., • Global Coordinated Emergency Response: Leverage local government, Chinese community, and police resources to build a rapid-response mechanism for emergencies. Establish a 24×365 global monitoring and alarm center to enable real-time monitoring of overseas warehouses and enterprise-police linkage, providing strong support for new warehouse setup, business integration, and major safety-incident handling. International Security will continue integrating a global perspective with local practices, iterating and upgrading the safety management system to ensure strong support for the sustainable development of cross-border operations. About You • Bachelor’s degree in Safety Management, Security, Logistics, Supply Chain, Business Administration, or related field., • 5–10+ years of experience in safety, security, loss prevention, compliance, or warehouse operations (international experience preferred)., • Strong knowledge of EHS, fire safety, asset protection, and operational risk management., • Experience in auditing, compliance investigations, or risk-control frameworks., • Ability to work cross-functionally and collaborate with global teams., • Strong analytical, problem-solving, and communication skills., • Mandarin language ability is a plus for cross-border collaboration. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

Job Description We’re Hiring! Loan Operations Specialist - Atlanta, GA Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success. We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution’s values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY and LEADERSHIP to be the keys to our ongoing success. Joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates and stakeholders of the bank’s legacy - We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team. If you are interested in this position and meet the qualifications and requirements, please apply at . POSITION SUMMARY: Responsibilities include but are not limited to the following: • Delivers exceptional customer services consistently to all business lines; maintains positive and productive working relationships with all internal and external customers., • Creates, Reviews and Prepares Reports detailing Participation & Syndication Loan Activity., • Coordinates the Accounting and Reconciliations of SBA and Participation Loan Transactions., • Acts as the primary operational point of contact for syndicated loans to all participants sold or purchased., • Prepares loan packages and disbursements for SBA 7(a), Express and SBA 504 loans., • Assists with the development of department procedures, policies, and processes., • Scans, indexes, maintains and file documents with efficiency and quality control., • Audits and verifies completeness and accuracy of loan documents, packages, information, and files, collateral documentation., • Tracks collateral documents and exceptions in document tracking system to perfect Bank’s security interests on the collateral of consumer and commercial loans., • Processes invoices, debits and credits received through remote capture, and line of credit and construction advances., • Assists with, compiles and prepares loan documents and packages for loan closings using the Finestra Loan Documentation and Abrigo Commercial Loan Systems; assists with scheduling of loan closings; coordinates the receipt of loan packages; monitors overall loan workflow to ensure compliance and timely loan closings., • Combines and Reviews auto workflow and detailed input with key data information into the FIS loan servicing system according to approval, file maintenance requests and additional documentation., • Closes loan files and releases applicable collateral associated with the loan payoff., • Exceeds all established performance and position’s goals, objectives, and expectations, • Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements., • Uses good judgment and makes sound business decisions., • Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately., • Leads initiatives and projects, mitigate risks, adds value, and supports the Bank’s vision, mission core values, business principles, goals, and objectives., • Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistent represents the CTB Brand., • Manages other assigned functions and performs other duties and responsibilities as assigned. QUALIFICATIONS, SKILLS, ABILITIES: • Minimum of 2-3 years prior experience in a commercial and or consumer loan operation environment. Prior collateral perfection exposure in handling real estate and property title transactions, Commercial, Consumer and Residential real estate, Consumer Loan products, Auto, Savings/CD secured commensurate with experience. Some prior experience and knowledge of residential/commercial closing requirements preferred. Some working knowledge of construction loan transactions preferred., • Bachelor’s Degree from four-year College or university preferred with equivalent real estate experience; or two or more years related experience and training; or equivalent combination of education and experience., • Working knowledge of accounting principles with sound understanding of debits and credits transactions., • Proficient using advanced Microsoft Excel (formulas, graphs, spreadsheets, pivot tables, etc.); Better than average proficiency with Microsoft Word, Outlook and PowerPoint; FIS HORIZON, Finestra, Abrigio and/or other related loan and core banking processing systems. Accounting and Report Writing experience is a plus, • Experience with Horizon H360 is highlyl desired, • Ability to query reports and generate system created letters utilizing effective written communications. The ability to analyze reports and interpret commercial, consumer, and real estate loan documents is a plus., • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization, • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend and follow directions and instructions, • Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential, • Digital and technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of compliance and fraud prevention related management, monitoring and reporting systems and the FIS Horizon core banking system, • Must be a self-starter who is self-motivated and directed with the ability to resolve problems, produce accurate and organized work with minimum supervision, handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws, • Excellent quality customer service and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships, • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information, • Ability to work independently in a fast paced, high performance and changing environment, and must be able to adapt to change, • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand, • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills, • Exceptional creativity with the ability to prioritize work and meet deadlines, • Must be mature, flexible and energetic with a competitive and winning spirit, • Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:  Medical, Dental, Vision and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program EEO/AA  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more #ZR

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Product & Analyst Relations Team The Product & Analyst Relations team sits within GBG’s Product organization and plays a critical role in shaping how our products and strategy are understood by the market. We partner closely with Product Management, Product Marketing, Sales, and Executive Leadership to ensure our innovation, roadmap, and value proposition are clearly and consistently represented to industry analysts and influencers. This team is responsible for managing GBG’s engagement with leading industry analyst firms such as Gartner, Forrester, IDC, and KuppingerCole. Through strategic briefings, inquiries, and advisory sessions, we influence market perception, support enterprise sales motions, and ensure GBG is accurately positioned in key analyst research and evaluations. Our work goes beyond communications — we act as a bridge between product strategy and external market insight, bringing analyst perspectives back into the business to inform product direction, go-to-market planning, and competitive positioning. Success in this team requires strong product acumen, the ability to translate complex technology into compelling narratives, and confidence working with senior stakeholders internally and externally. The Role - Analyst Relations Manager The Analyst Relations Manager will be responsible for building and maintaining strong relationships with industry analysts to enhance GBG’s visibility, credibility, and influence within the identity verification and fraud prevention market. This role will involve managing analyst engagement strategies, coordinating briefings, and ensuring the company is well-represented in key industry reports and research. What you will do • Develop and execute a strategic analyst relations program aligned with business objectives., • Build and maintain relationships with key analysts from leading firms (e.g., Gartner, Forrester, IDC, KuppingerCole)., • Coordinate analyst briefings, inquiries, and advisory sessions to position the company as a thought leader., • Collaborate with product marketing, PR and leadership to craft compelling narratives for analyst audiences., • Ensure consistent messaging across analyst interactions and reports., • Prepare briefing materials, presentations, and supporting documentation for analyst engagements., • Monitor analyst research, market trends, and competitor positioning to inform internal stakeholders., • Share insights and recommendations to influence product strategy and go-to-market plans., • Drive inclusion and favorable positioning in key analyst reports (e.g., Magic Quadrant, Wave, MarketScape)., • Manage submission processes, deadlines, and data accuracy for analyst evaluations. Skills we are looking for • Experience in Analyst Relations, PR, or related field within technology or cybersecurity sectors., • Experience working with identity verification, fraud prevention, or SaaS solutions preferred., • Strong relationship-building and communication skills., • Ability to translate complex technical concepts into clear, compelling narratives., • Excellent project management and organizational skills., • Familiarity with analyst firms and their research methodologies., • Understanding of identity verification, fraud prevention, and compliance landscapes., • Strategic thinker with attention to detail., • Comfortable working cross-functionally with marketing, product, and executive teams., • Proactive and results-driven with a passion for influencing market perception. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description:\n\nIMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, outplacement, and leadership development solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward! Job SummaryThe Business Development Manager – New Business will work to establish and expand IMPACT Group’s footprint by focusing on three main areas: Generating new business for IMPACT Group in leadership development and outplacement, Serving as a subject matter expert in leadership and outplacement to help understand client needs and scope client projects.We are seeking a Business Development Manager – New Business to join our growing team. This role is- nearly fully remote with about 10-15% travel to clients.Key ResponsibilitiesGenerating new business for IMPACT Group:Sells new business with net new customers.Utilizes conceptual selling and strategic selling principles to target and win business for IMPACT Group.Works with marketing team on following up on qualified leads to turn those leads into customers via targeted outreach and follow-up.Carries an individual quota and seeks out new opportunities to develop IMPACT Group’s presence with new and existing customers for leadership development and outplacement.Creates and implements a territory plan for acquiring new customers in the Region.Utilizes conceptual selling and strategic selling principles, including building relationships with multiple stakeholders to target and win business for IMPACT Group.Prospects for leads utilizing a variety of strategies including leveraging personal networks, LinkedIn, networking events, referrals, etc.Works with marketing team on following up on qualified leads to turn those leads into customers via targeted outreach and follow-up.Utilizes salesforce.com (SFDC) to track prospects and potential business opportunities.Develops and maintains mastery in positioning and leveraging IMPACT Group services and solutions to customers.Serving as a subject matter expert in leadership development and outplacement to help understand client needs and scope client projects:Supports senior client level relationships; makes presentations to clients, establishes credibility through expertise.Serves as a subject matter expert in leadership and outplacement programs with clients. From experience in delivering our workshops and coaching programs, provides examples and stories to help communicate the results and impact of the work we do.Evaluates client needs in conjunction with the leadership and outplacement delivery teams.Proposes existing solutions or when required discusses options for tailored programs in conjunction with the solution expert to meet the clients’ needs.Writes proposals and statements of work detailing leadership and outplacement solutions.Qualifications5+ years of selling experience in selling solutions including outplacement and/or leadership with a strong emphasis on account development and management.5+ years of selling to Human Resources departments or equivalent.Proven prospecting and business development track record for net new and current accounts.Exhibits a high level of sales professionalism and a strong work ethic as well as being highly motivated and detail-oriented.Has had individual responsibility for revenue goal(s).Comfortable calling on and working with C-level executives.Extensive relationships with mid- and senior-level HR executives.In-depth and up-to-date knowledge and understanding of career management, coaching and leadership development.Understanding of organizational structures, cultures and decision-making processes gained through significant employment history or consulting experience.Strong consultative selling attributes, skills or natural inclination.Works independently, resourceful, enjoys working in a fast paced environment with tight timelines, able to navigate and make decisions in novel situations amidst a level of ambiguity.Comfortable working remotely from an independent workspace or home office.Proficient in Word, Excel, and PowerPoint. and SalesforceWhat Makes You a Great FitStrong entrepreneurial mindset with a desire to grow rapidly.Demonstrated ability to grow sales year-over-year.Optimistic / positive / thrives in a fast paced, high energy environment.Action oriented, willing and able to make decisions.Excellent selling, interpersonal and critical thinking skills.Active listener as well as an articulate and adaptable communicator At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in-office or remote—can contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transition—whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. Applicant Data Disclosure & Privacy Notice (GDPR + CPRA) This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”). This Notice applies to applicants, candidates, and individuals interacting with our recruitment process (“Applicants”). 1) Who We Are (Controller / Business) Company Name: IMPACT Group Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States Email: Phone: + 1 800-420-2420 GDPR Data Controller For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data. California CPRA Business For California residents, IMPACT Group is a “business” as defined under the California Privacy Rights Act (“CPRA”). 2) Categories of Personal Data We Collect We may collect the following categories of personal data from you, depending on the role and recruitment stage: A. Identifiers & Contact Information • Name, email address, phone number• Mailing address (if provided)• Online identifiers (e.g., IP address, device identifiers) B. Professional & Employment-Related Information • Resume/CV, cover letter, work history, education• Certifications, languages, skills, portfolio, writing samples• References and referral information (if provided) C. Recruiting Process Information • Interview notes, assessment results, communications• Application status, scheduling history, outcomes D. Sensitive Personal Information (Only When Permitted/Required) We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:• Disability or accommodation needs• Work authorization/immigration status (as required)• Diversity/equal opportunity data (optional, where applicable)• Background check results (only after applicable notice/authorization)We do not use sensitive personal information to infer characteristics about you for unrelated purposes. E. Technical & Usage Data (ATS and Website) • Log data, browser type, operating system• Interaction data within our career site/ATS 3) Sources of Personal Data We collect personal data from:• You directly (applications, communications, interviews)• Recruiting sources you authorize (e.g., LinkedIn or job boards)• Referees you provide (where permitted)• Service providers supporting recruiting (e.g., ATS, assessments)• Background check providers (only where applicable and authorized) 4) Purposes for Using Personal Data We use your personal data to:1. Process your application and evaluate your qualifications2. Communicate with you about roles, interviews, and outcomes3. Conduct interviews and assessments (where applicable)4. Verify information provided (e.g., references, work eligibility)5. Perform background checks (only when permitted/authorized)6. Comply with legal obligations, including employment and recordkeeping laws7. Improve our recruiting process, including system administration, analytics, and security8. Maintain talent pools (with your consent where required) 5) Legal Bases for Processing (GDPR) If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing. 6) CPRA Notice at Collection (California Applicants) If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:• recruiting and hiring decisions,• security and fraud prevention,• legal compliance,• internal operational purposes.We do not sell your personal information.We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA). 7) How We Disclose/Share Personal Data We may disclose personal data to:A. Internal Stakeholders• HR, recruiting staff, hiring managers, and interviewers• Internal legal, IT, finance, and security staff (as needed)B. Service Providers / ProcessorsWe use vetted third-party providers that support recruitment, such as:• Applicant Tracking System provider• Interview scheduling tools• Video conferencing platforms• Skills/assessment providers• Background check providers (where applicable)These parties are required to use personal data only to provide services to us and to protect it appropriately.C. Legal and Compliance DisclosuresWe may disclose data if required to comply with law, regulation, legal process, or government requests, or to protect rights and safety.D. Corporate TransactionsIf we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality protections. 8) Automated Decision-Making We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.If we use automated tools to assist with recruiting (for example, to help sort applications), they are used with human review and appropriate safeguards. 9) Data Retention We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.Typical retention periods:• Unsuccessful candidates: [e.g., 1–3 years] after the hiring decision• Hired candidates: data may be transferred into personnel files and retained per employment record retention rules• Talent pools: retained until you request deletion or after [e.g., 2 years] of inactivity, whichever occurs firstRetention may vary by jurisdiction and legal requirements. 10) International Transfers (GDPR) Because we are U.S.-based, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.Where required under GDPR, we use appropriate safeguards such as:• Standard Contractual Clauses (SCCs) approved by the European Commission, and/or• Other legally recognized transfer mechanismsYou may request more information about these safeguards by contacting us. 11) Your Rights A. GDPR Rights (EEA/UK/Switzerland)You may have the right to:• Access your personal data• Correct inaccurate or incomplete personal data• Request deletion (“right to be forgotten”)• Restrict processing• Object to processing (including based on legitimate interests)• Data portability (where applicable)• Lodge a complaint with your local supervisory authorityB. CPRA Rights (California Residents)You may have the right to:• Know what personal information we collect, use, and disclose• Access specific pieces of personal information• Delete personal information (subject to exceptions)• Correct inaccurate personal information• Limit the use and disclosure of sensitive personal information (where applicable)• Not be discriminated against for exercising your privacy rightsTo exercise your rights, contact us using the information in Section 12. 12) How to Submit a Privacy Request To exercise privacy rights, please contact:Email: Subject Line: “Applicant Privacy Request”Mail: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United StatesWe may need to verify your identity before fulfilling your request. If you use an authorized agent (California), we may request proof of authorization. 13) Security Measures We use reasonable administrative, technical, and organizational safeguards designed to protect applicant data, such as access controls, encryption (where appropriate), and vendor security requirements.No system can be guaranteed 100% secure, but we work to protect your personal data against unauthorized access, loss, misuse, or alteration. 14) Equal Opportunity and Optional Demographic Data Where permitted or required, we may request optional demographic information (e.g., gender, race/ethnicity, disability status) to support equal employment opportunity reporting and diversity initiatives.Providing this information is voluntary (where applicable) and will not affect hiring decisions. 15) Children’s Privacy Our recruiting proc

Job Description Title: Strategic Account Executive (Confidential – High-Growth AI Cybersecurity Company) Location: United States (Remote) Salary Range: $300000 OTE ($125-150K base + Commission) Benefits: Health, Dental, Vision, 401K, PTO Sponsorship: No sponsorship offered Questions to address: “What was your quota last year and what % did you hit?” “Walk me through your largest deal—deal size, sales cycle, stakeholders” “How much pipeline did you self-generate?” About the Opportunity A high-growth AI cybersecurity company is hiring a Account Executive to drive new enterprise business and close complex, high-value deals. This organization is at the forefront of fraud prevention, identity, and deepfake detection, working with Fortune 500 customers. What You’ll Do • Own full-cycle enterprise sales from prospecting to close, • Close 7-figure deals within complex, multi-stakeholder environments, • Develop and execute strategic account plans, • Partner with Sales Engineering to deliver compelling proof of value, • Build ROI-driven business cases and lead negotiations, • Accurately forecast and manage pipeline in Salesforce, • 12+ years of enterprise sales experience, • Proven track record closing $1M+ deals, • Strong executive presence and communication skills, • Experience selling complex technical solutions (AI, cybersecurity, SaaS), • Demonstrated history of exceeding quotaNice to Have, • Background in cybersecurity, fraud, or identity platforms, • Experience selling into regulated industries (FSI, healthcare, etc.)

Job DescriptionCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description We're looking for an outstanding leader for our North America Analytics team. Your future team produces industry leading machine learning models and decision systems whose actions protect hundreds of millions of cardholders and accountholders from fraud and financial crime every day across the North America Region. You'll lead an energetic group that thrive on achieving great customer outcomes every day. They are empowered to produce the best results for our customers and motivated by the opportunity to level up the fraud detection systems in the region. As Featurespace continues to grow worldwide, this position will see you significantly grow the high-performing Analytics team during an exciting period of expansion in the region. Away from leading the team and managing customer delivery work, you'll guide new commercial opportunities towards signature and contribute valuable insight towards the next generation of our fraud and financial crime prevention products. Our ideal candidate has built then deployed machine-learning models and complex data driven systems in fast moving environments, and well versed in the software engineering and ML Ops practices required to achieve this at scale. Beyond the technology, we're looking for someone who is comfortable consulting directly with customers to shape their problems into defined solutions and can gracefully lead and manage a team of managers and individuals. Day to Day It can be hard to know exactly what you'll be doing day to day from a job description that why we're telling exactly what the team you'll lead does! In a nutshell, we provide our customers with an analytics execution platform which responds in real-time to stop transaction and payment fraud in its tracks. The platform also has an important second function, it enables their fraud and risk operations teams to review high risk and suspicious activities identified by their analytics, orchestrate communication with their account and cardholders as well as reporting on the effectiveness of those analytics and operations. There are three key tasks for this Analytics team: System integration: No analytics execution platform is better than its data integration or customer specific configuration! Our Analytics team work closely with the customer during the system integration to ensure high-quality data is integrated and that the ARIC system is correctly configured to meet the fraud detection demands on the customer. Analytics and risk strategy consultancy. No analytics execution platform supplied by high-quality, clean data is better than the specific analytics that it runs! Our team work extremely closely with customer fraud and risk strategy teams to ensure that the analytics that our systems run produce industry-leading fraud detection outcomes. We do this by supporting and teaching our customers to use our system effectively but also lending our experience from across the industry and querying data sent to the platform to further optimise the analytics. Data science: Featurespace's machine learning models are one of the most attractive propositions to our customers! The final piece in the triad of team activities is the configuration of machine learning models from the rich datasets our customers possess. In this role, you will support your team through achieving outstanding results on behalf of our customers by: * Managing the quality of output of the Analytics team, for North America * Developing and coaching the team to have a culture of high performance, especially around quality of customer relationships, and constant and consistent experimentation to drive improvement * Creating a regional team structure with good processes for all the major team functions where appropriate collaborating within the global Analytics function to establish these: recruitment, on-boarding, equipment requisition, learning and development, prioritization, knowledge sharing * Providing the team a broader view of the business than just Analytics, understanding the perspective of customers and other departments and being able to influence external organizations This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD, • Majority of your work is related to analytics/ business/ data science Subject matter expertise in the banking and payments industry., • A track record in developing future leaders from within your organization., • Experience managing geographically disperse or remote teams. Ph.D. or other postgraduate level qualification with good mathematical background and knowledge of statistics Leadership of a talented and high-performing Analytics or Data Science team., • Passion for managing people and solving organizational challenges. Willingness to share expertise to help grow the people the people around you., • Commitment to satisfying customer's requirements by producing class leading analytics., • Experience leading the deployment of machine learning models into high throughput, real-time prediction contexts., • Extensive commercial experience implementing statistical models and analytical algorithms in software., • Ability to lead system architecture/design discussions from an analytical and business impact perspective., • Strong, clear and concise written and verbal communication skills., • Ability to manage and prioritize personal workload. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is 186,200.00 to 315,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Consider joining our ERM (Enterprise Risk Management) Team! The ERM Team oversees all Compliance and Risk for the credit union. Do you have past experience in Compliance, Fraud, Audit, or Risk Management for a Credit Union or Bank? In this position you will collect and organize risk related data, perform clerical tasks, and work on special projects related to compliance and risk management. Title: ERM Analyst Position Status – Full Time – non-exempt (Hourly) Reports To: SVP Enterprise Risk Management Target hiring pay information: $23.87 - $29.84 The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector. We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays. Purpose: The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The ERM Analyst has a hands-on role, focusing on data aggregation and project support within the risk management framework. The analyst plays a crucial part in the risk management framework of the credit union, focusing on practical tasks that support the overall risk strategy and objectives. Essential Duties and Responsibilities: Other duties may be assigned. • Adhere to and deliver on Center Parc’s core values:, • Serve Exceptionally, • Commit to Better, • Find the Fun, • Invest in Integrity, • Follow the Numbers, • Go Forth and Conquer, • Protect with Passion, • Aggregate Data: Collect and organize risk-related data from various sources to support decision-making processes for departmental leadership., • Prepare and develop comprehensive reports that highlight risk exposure and provide insights for the ERM and fraud leadership teams., • May create forecasting models in support of departmental objectives and business plans; Identifies, analyzes, and interprets trends or patterns in data sets., • Performs ad-hoc analysis activities as requested by the SVP, • Work in collaboration with Information Services and vendor resources to contribute to the creation reporting rules and configuration requirements for queries and data mapping., • Liaison with the project management team and, as required or assigned act as the primary resource for coordinating with project management team on enterprise risk management (ERM) initiatives., • Support Project Implementation by assisting in the planning and executing ERM projects, ensuring they are aligned with departmental expectations., • Stay up-to-date on relevant regulations and best practices: As required by the SVP assist with outgoing communications to departments impacted by regulatory changes or updates., • Work closely with other departments to garner their feedback on their understanding of risk management., • As assigned, collaborate with the training department to request updates or edits to compliance and regulatory training materials., • Complete a variety of clerical duties, and research associated with risk and fraud management activities of the department., • As requested, gather data and information associated with internal audit requests., • Use strong interpersonal skills, and engaging communication skills., • As required, participates in project meetings for the implementation of new software tools or applications and may serve in a testing role during due diligence for new software or applications., • Maintain positive and productive working relationships with all internal and external stakeholders., • Demonstrate effective written and oral communication skills in all work activities., • Demonstrate effective time management and prioritizes daily work to meet deadlines and goals, • Attend ongoing training as needed, including on and off-site workshops and webinars to maintain a high level of knowledge related to the position., • Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position., • The ability to travel overnight or to other business locations less than 5%., • Other duties as assigned Supervisory Responsibilities: No direct reports. May manage day-to-day tasks through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED Education and/or Experience: • An associate degree in business management, Business Administration, or related field of study or 2 years of additional specific work experience in lieu of degree, • 2 plus years of transactional work experience in banking, financial services, or a credit union, • Prior work experience where an understanding of risk was required, • 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software PREFFERED Education and/or Experience: • A bachelor’s degree in business management, Business Administration, or related field of study, • 3 years of specific enterprise risk management experience in bank or credit union, • Prior experience completing transactions in Symitar, and Meridian Link, • Working knowledge fraud prevention processes Physical Job Requirements: Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds. Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources. Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.

Job Description The ERM (Enterprise Risk Management) Team monitors Fraud and Compliance for the credit union. This Fraud Analyst will work in the Fraud area and primarily focus on Check deposit, ATM deposit, Wire, and ACH Fraud. If you have previous credit union or bank experience in the fraud area - Apply today! Title: ERM Fraud Analyst - ERM (Enterprise Risk Management) Position Status - Full-time, non-exempt (hourly) Reports To: ERM Manager Pay information: $21.10 - $26.37 per hour The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector. We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays. Purpose: The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Enterprise Risk Management (ERM) Fraud Analyst is responsible for ongoing evaluation, review, monitoring and analysis of transactions in order to identify, mitigate and prevent fraud. Essential Duties and Responsibilities: Other duties may be assigned. • Adhere to and deliver on Center Parc’s core values:, • Serve Exceptionally, • Commit to Better, • Find the Fun, • Invest in Integrity, • Follow the Numbers, • Go Forth and Conquer, • Protect with Passion, • Identifies fraudulent activities and/or the capability for the credit union to prevent fraudulent activities through daily review, analysis and monitoring of transactions., • Maintains an awareness of risk in all assigned functional areas., • Identifies potential suspicious activity and opens cases by monitoring alerts in our internal system, including, but not limited to money laundering, embezzlement, fraudulent banking transactions, identity theft, kiting, credit/debit card fraud, loan fraud, elder exploitation, etc., • When fraudulent activities exceed $5000 threshold, prepares the SAR narrative to include the detail of suspicious activity(s), investigation process, person(s) who conducted the activity, location, timeline, and any pertinent information derived from the investigation., • As required or requested, analyzes information to ensure correct transactions and subjects are being reported to in the SARS reviews., • As necessary assimilates information for law enforcement or federal agencies., • Tracks losses and prevented losses from fraudulent activities., • As requested, or as appropriate, evaluates the credit union’s policies, procedures, products, and programs to ensure best practices and up-to date monitoring and mitigation activities are taking place., • May be assigned to maintain all or a portion of the policies and procedures manual for the risk management area., • As required, assists examiners with their examinations and makes available the information that they request as part of the examination., • Maintains up to date product knowledge and has a full understanding of the features and benefits of the products and services offered by the credit union., • Demonstrates a mature knowledge and understanding of banking transactions, and the processes and procedures which govern the way those transactions are completed., • Exhibits excellent analytical, problem solving, and research skills., • Builds and maintains positive relationships with all stakeholders, • Uses written and oral communications to clearly convey information to all stakeholders, • Works quickly under pressure and responds positively under tight deadlines., • Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position., • The ability to travel overnight less than 5%., • Other duties as assigned. Supervisory Responsibilities: No direct reports. May manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED Education and/or Experience: • An associate degree in finance, accounting, business administration or related field or 2 years additional relative work experience in lieu of degree, • 2 years specific work experience in law enforcement, loss prevention, financial fraud, or financial transactions, • Strong understanding of banking regulations, including BSA. Patriot Act, OFAC, Know Your Customer, etc., • Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams PREFFERED Education and/or Experience: • Bachelor’s degree in business, finance, accounting, marketing, or related field, • Strong understanding of banking regulations, including BSA. Patriot Act, OFAC, Know Your Customer, etc., • Certificate in bank fraud prevention, certified fraud examiner or other relative certifications., • 2 years specific fraud work experience in a credit union Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 20 pounds. Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources. Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.

Job DescriptionJob Summary: The Manager of Group Customer Care oversees all aspects of group voluntary benefits insurance administration: new group onboarding, electronic data interchange (EDI), account management, claims customer service, billing, payment processing, coverage termination, and other administrative processes. This role ensures efficient administration of various group voluntary insurance products, leading a team dedicated to delivering exceptional service to internal stakeholders and external customers. This role is responsible for the day-to-day operations within the group division, supporting customers through all phases of operations from implementation and file transfer setup to billing, payment processing, and ongoing account management. The Manager’s key objective is to ensure the team provides comprehensive assistance and exceptional customer service that aligns with the company’s service standards and objectives. Beyond operational oversight, the Manager of Group Customer Care must uphold Atlantic American Corporation’s Mission, Vision, and Values by fostering internal partnerships and demonstrating customer service excellence. Strong communication skills, both verbal and written, are essential, along with expertise in technology tools, analytics, and problem-solving. A thorough understanding of group health and life insurance products, compliance requirements, and industry principles is critical to driving efficiency and service excellence. Key Responsibilities: • Operational Oversight: Manage day-to-day operations of group policy administration, billing, customer service, account management and claims inquiries to ensure adherence to company policies, regulatory requirements, and service level agreements. Ensure timely and successful service delivery to internal and external customers., • Team Leadership: Lead and mentor team members. Foster a culture of collaboration, continuous improvement, and customer-centricity. Develop long-lasting, trusted-advisor relationships with plan administrators and key customer stakeholders., • Training and Development: Develop training programs and resources for new hires as well as ongoing skills enhancement for current team members. Ensure the team is equipped with necessary technical knowledge and customer service skills to exceed customer expectations., • Process Improvement: Identify opportunities to streamline operations, enhance efficiency, and improve quality through process redesign, automation, and implementation of best practices., • Financial Management: Oversee financial transactions related to premiums, claims payments, and reimbursements. Ensure accuracy, compliance, and efficient funds management., • Customer and Agent Support: Collaborate closely with customer service teams to resolve escalated issues, provide guidance on complex cases, and ensure timely resolution of customer and broker inquiries. Deliver strong and strategic relationship management, communication, and reporting. Identify and remediate issues., • Policy Support: Work closely with underwriting teams to review and assess policy applications, endorsements, and renewals. Ensure accuracy and compliance with underwriting guidelines., • Risk Management: Monitor and assess operational risks, develop mitigation strategies, and implement controls to safeguard company assets and maintain regulatory compliance. Qualifications: • Minimum two to four years of experience in Group Insurance operations, • Three or more years of experience leading insurance operations with a focus on group life and health products, • Bachelor’s degree in Business Administration, Insurance, Finance, or related field (Master’s degree preferred), • Strong understanding of the life and health insurance industry, insurance policies, claims processing, underwriting, risk management principles, privacy, and regulatory compliance, • Experience in leading cross-functional teams and managing operations to drive efficiency and exceptional customer service in a complex operational environment, • Demonstrated expertise training, developing, coaching, and mentoring a diverse team, • Experience in process improvement and workflow optimization using process-improvement methodologies such as Six Sigma or Lean is preferred Skills: • Analytical Skills: Strong analytical skills with the ability to interpret data, identify trends, make data-driven decisions, analyze performance metrics, and implement strategies for improvement, • Attention to Detail: Exceptional attention to detail to ensure accuracy in processing and documentation, • Communication: Excellent verbal and written communication skills, ability to interact effectively with internal and external stakeholders, strong negotiation and conflict resolution skills, • Process improvement: Demonstrated experience improving processes and driving efficiency, • Time Management: Ability to handle multiple tasks efficiently, prioritize work, and manage time, people, and projects efficiently in a high-volume environment, • Leadership and Organizational Skills: Proven ability to effectively influence others and resolve client and technical issues, • Technical Skills: Proficiency with Microsoft Office Suite particularly Excel (VLOOKUP & Pivot Tables), Word, PowerPoint, Outlook, and Teams, • Integrity: Strong commitment to ethical standards in healthcare billing and fraud prevention, • Adaptability: Flexibility to adapt to changing industry trends, company policies, and stakeholder needs, • Collaboration: Ability to work collaboratively with internal and external stakeholders, • Customer Service: Superior customer service skills and commitment to excellence Work Environment / Physical Requirements: The work environment is a standard office setting with typical office equipment. This role involves professional collaboration with colleagues and clients. Responsibilities may involve extended periods of sitting, occasional walking between departments or meeting rooms, and periodic standing, reaching, stooping, and lifting office items weighing up to 25 pounds.

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