Director of Collegiate Services
11 days ago
Atlanta
Job Description Supervisor: Senior Director of Membership Engagement Department: Membership Engagement Team: Collegiate Services Primarily Collaborates With: Assistant Director(s) of Collegiate Services, Assistant Director of Chapter Operations, Assistant Director of Accountability and Harm Reduction Position Type: Full-time, Exempt General Description This full-time staff member joins the Membership Engagement Team at Alpha Delta Pi’s Executive Office and supports many functions related to the sorority’s collegiate membership experience. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects would be assigned as appropriate based on the individual’s skills, strengths, and talents and could include opportunities to travel to engage with members through presentations, workshop facilitation, or other sorority events. This staff member will play a key role in further defining processes to support the collegiate membership experience. Duties Performed • Supervise Collegiate Services team staff members including Assistant Director(s) of Collegiate Services Specialists, Assistant Director of Chapter Operations, and Assistant Director of Accountability and Harm Reduction. Serve as coach and mentor to staff members to ensure project deadlines are met and to facilitate accomplishment and achievement within their positions., • Manage recruiting, hiring, training, and performance management for Assistant Directors., • Manage Chapter Support Coordinator program, including recruiting, hiring and training. Support Assistant Director(s) of Collegiate Services in supervision and performance management of Chapter Support Coordinators., • Partner closely with Collegiate Services staff members and district volunteers to support collegiate membership initiatives as they relate to the sorority’s strategic plan., • Promote and encourage strong partnership between Collegiate Services staff members and District Team Directors., • Remain current on collegiate trends and best practices used on college campuses and by NPC sororities and share information with Collegiate Services team and district volunteers., • Partner with Assistant Director(s) of Collegiate Services regarding chapter management and support., • Serve as an escalation point for questions/inquiries received by Collegiate Services team members from university administrators, chapter members, advisors, and parents., • Partner with Director of Member Learning and Development, Assistant Director of Leadership and Training, Assistant Director of Accountability and Harm Reduction and district volunteers on risk reduction education and chapter accountability process for all chapters., • In partnership with Collegiate Services team members, monitor statistics and membership data for chapters, including but not limited to scholarship, university and National Panhellenic Conference member group statistics, and chapter visit history. Provide statistical analysis as requested., • Facilitate annual review and updates of the sorority’s Expectations for Chapter Performance, in partnership with the Director of Member Learning and Development., • Partner with the Marketing and Communications Team to assist in promotion of individual collegian or chapter accomplishments., • Partner with Marketing and Communications Team staff to write and distribute collegiate specific communications as appropriate., • Partner with the Marketing and Communications Team to prepare and review content for recurring communications to stakeholders: collegiate members, parents, campus partners and chapter alumnae., • Partner with Executive Director and Chief Panhellenic Officer on National Panhellenic Conference related needs., • Partner with Member Learning and Development department members and International Officers to develop programming specific to collegiate members as needed., • Work closely with staff members to maintain collegiate membership records., • Potential travel to Grand Convention or summer meetings (late June) as well as other events or conferences throughout the year as determined by supervisor. Suggested Background and Experience • Bachelor’s Degree: Master’s degree in higher education administration or a minimum of 5 years’ experience with membership engagement preferred., • Minimum of 5 years’ professional experience (relevant graduate work may be applied)., • Demonstrated project management experience in a professional environment., • Knowledge of Alpha Delta Pi. Preferred Alpha Delta Pi collegiate officer or alumnae volunteer experience., • Experience working in a cross-functional team environment or volunteer-based organization preferred., • Ability and willingness to travel as a representative of the sorority when needed., • Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability., • Proactive, self-directed, and able to independently solve problems., • Customer service oriented and ability to maintain confidentiality., • Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment. Expectations and Competencies Supervisors model and lead our Culture Principles, setting the tone through their actions and decisions. They are responsible for developing their teams and fostering a culture of trust, growth, and accountability. By embodying these principles, supervisors empower others to thrive and advance our mission. • Responsibility and Ownership: Takes proactive ownership of team goals and responsibilities. Ensures standards are followed and connects daily operations to organizational strategy., • Courage and Confidence: Creates a safe space for open dialogue and innovation. Makes steady, confident decisions under pressure and leads others through change., • Gratitude and Fun: Models’ gratitude and positivity in the workplace. Celebrates team successes and fosters an energizing environment., • Humility: Leads with curiosity and openness, including admitting mistakes. Coaches others with patience and clear expectations., • Integrity: Holds self and team accountable to high ethical standards. Ensures alignment with Alpha Delta Pi’s mission and values while serving as a visible and professional representative., • Connection: Builds trust and collaboration across staff, volunteers, and partners. Navigates conflict constructively and promotes inclusivity., • Excellence: Sets and upholds high performance standards. Drives improvement in systems and supports team growth toward strategic priorities. Potential Travel • Convention or Summer meeting (late June), • Collegiate Officer Leadership Events (January/February), • Conference travel as determined by supervisors (throughout the year) EMPLOYMENT LOCATION: This position is based at Alpha Delta Pi’s Executive Office in Atlanta, GA. Remote employment will not be considered.