Hard Rock International (USA), Inc.
ATTENDANT I - ROOM (ON CALL)
hace 20 días
New York
Job Description Overview The Room Attendant On-Call is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds. Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls,bathrooms and delivering any other needs of the guest. #IndeedNY Responsibilities • Clean rooms according to assignment sheet priority; update assignment sheet during shift., • Turn down rooms according to assignment sheet priority, update assignment sheet during shift and or upon request, • Service first any late departure rooms or any rooms as per requested., • Promptly answer the designated pager., • Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes, and lighting, and placing bathrobes and slippers, according to turndown sequence., • Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment., • Promptly answer the designated pager., • Strip rooms, • High dust including vents, • Make sofabed / rollaway bed / crip, • Stock/ replenish complimentary water for guests, • Self-inspect rooms, • Follow Lost and Found SOP and turn in all items to Security, • Place HotSos order for any damaged, broken, and non-functioning items, • Service first any rooms as per requested or directed by the Floor Manager and Office coordinator., • Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present., • Enter guest rooms according to procedures, including respecting Do Not Disturb rooms., • Clean rooms according to full room cleaning sequence, when required., • Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence., • Deep clean guest rooms according to schedule., • Remove In Room Dining trays/tables from guest rooms and corridors., • Ensure all equipment in guest room is in working order and all amenities are free of damage,, • Deliver and remove cribs and rollaway beds., • Clean vacuum cleaners daily., • Unload and store all unused items from caddies/carts, and store caddies/carts correctly., • Knowledgeable of housekeeping etiquettes per SOPs., • Clean and replenish Lavazza coffee machines in guest rooms., • Remove and replace dirty glasses from the rooms as needs., • Use correct cleaning chemicals and microfibers clothing for designated surfaces according to company standards., • Inform your manager and log immediately of any lost property items found., • Understand the DND, late service and refuse service procedures and Reported to the Floor Manager and Office coordinator., • Report immediately any damages or maintenance issues., • Liaise with the houseman regarding what linen and equipment is needed in the pantry., • Bring reject or abused linen to the attention of the floor manager., • Report any guest request of preferences to the Floor Manager., • Check just before end of your shift if any rooms request services., • Clean just before end of your shift your housekeeping mobile cart., • Maintain and clean housekeeping closets before finishing your shift., • Maintain clean your housekeeping mobile cart, • Maintain positive and professional communication with all staff., • Provide recognition to others, including co-workers, supervisors, managers, and directors., • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities., • Ensure a healthy and safe work environment for co-workers and guests., • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests., • Promote property outlets to guests., • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions., • Resolve guest complaints using property procedures., • Create a positive environment in which all employees have the ability to maximize their potential., • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance., • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service., • Participate in Sound Check meetings on each shift., • Always smile and offer a warm greeting to all., • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique., • Take initiative and offer assistance throughout the property., • Operate ethically to protect the Hard Rock brand., • Utilize programs designed to help Save the Planet., • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations., • Perform additional duties as requested by department managers., • Communicate with supervisors and managers to ensure that assigned duties are completed to standard., • Coordinate operations with other departments, as needed., • Present a professional image to employees, guests, clients, owners, and investors., • Review and develop guest history records to enhance personalized service for repeat guests and Reported to your Floor Manager or office coordinator., • Maintain confidentiality of guest, employee, and company information. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications • Secondary school degree preferred and/or previous work experience in service for at least 1 year. SKILLS • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas., • Ability to read, comprehend, and write simple instructions, short correspondence and memos., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing., • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy., • Fluency in English: additional languages preferred. PHYSICAL DEMANDS • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Ability to obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS • Understanding of lifestyle hotel products and guest services., • Ability to work evenings, weekends, and holidays, as needed.