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Job Description At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As an Operations Manager for Mid-Market Scribe Note Quality, you’ll own the end-to-end experience of our AI-assisted clinical notes in mid-market accounts. You will dive deeply into AI note retention metrics—how much of the AI-generated draft providers actually keep—then architect, pilot, and scale solutions that continuously improve those metrics. You’ll partner closely with Product, Engineering, and Client Success to identify root causes, drive fixes, and optimize client-facing templates and instructions. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do * Provider Template Customization & Issue Debugging * Proactively monitor note retention metrics and collaborate with the Customer Success team to anticipate and address provider challenges with AI note quality. * Collaborate directly with providers to gather feedback on AI-generated notes and identify pain points and feature requests. * Translate provider feedback into actionable improvements for templates, prompts, and workflows. * Tooling Development & Automation * Architect and build internal tools to collect, visualize, and monitor AI note retention metrics in real time. * Develop and maintain classification engines (rule-based or ML-driven) to automatically categorize provider edits by type (content, formatting, clinical corrections). * Implement and optimize ETL pipelines that aggregate edit logs, apply categorization logic, and feed results into dashboards or data warehouses. * Ensure tooling is scalable, maintainable, and integrates seamlessly with existing data platforms and analytics frameworks. * Process & Solution Development * Work hand-in-hand with Product Managers on roadmap prioritization driven by quantitative impact. * Partner with Engineering to translate high-impact edit patterns into product or workflow enhancements (e.g., smarter prompt templates, UI tweaks). * Offshore Team Management & Data QA * Manage an offshore team responsible for extracting and processing EMR data to support note quality analysis. * Define productivity benchmarks, monitor performance metrics, and implement process improvements to ensure timely and accurate data delivery. * Oversee quality assurance processes for their work, including validating data accuracy, completeness, and compliance with client and regulatory standards. * Provide training, feedback, and development plans to maintain high team performance and data integrity. What You Have * 2-4+ years in operations, analytics, or process improvement roles, ideally within healthcare technology or AI-driven products. * Demonstrated experience defining KPIs, building dashboards, and presenting data to senior stakeholders. * Strong analytical toolkit: SQL, Python, and the ability to translate data into clear, actionable insights. * Track record of owning end-to-end projects: scoping requirements, running pilots, iterating based on feedback, and scaling successful solutions. * Excellent communication skills, with the ability to bridge technical and non-technical audiences. * Familiarity with clinical documentation workflows or EHR integrations is a plus. Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis. Compensation Range: $80K - $120K

Job DescriptionCompany Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit . Senior Designer – Design Systems Location: Mountain View, CA, required 5 days/week in office At ID.me, we're shaping the future of digital identity to make proving who you are online easier, more secure, and accessible to everyone. Serving over 150 million people, we're also on a mission to ensure no identity is left behind. As a design-led company, design influences everything we do. We believe great design is more than aesthetics; it's the foundation of trust, accessibility, and connection in every experience we create. Our designers, engineers, and product partners move quickly together, empowering each other to make thoughtful decisions that have real impact. Within our team, empathy and kindness aren't just values, but how we collaborate, give feedback, and grow. If you're passionate about crafting experiences that are both human and transformative, you'll have a seat at the table here. Role Overview The Senior Designer plays a key role in bridging creativity and systems thinking, shaping how design systems are applied across web, product, and marketing experiences. In this role, you'll collaborate closely with other designers, UX partners, and product teams to bring ideas to life, translating concepts into cohesive, user-centered designs that feel consistent across touchpoints. You're comfortable moving fluidly between early exploration and detailed execution, balancing speed with craft, and maintaining an eye for both structure and storytelling through the thoughtful application of design systems. A strong sense of UI motion and interaction design is a plus. Key Responsibilities Craft & Execution • Conceptualize and design creative solutions that bring clarity, cohesion, and visual impact across web, product, and marketing experiences., • Work from concept to delivery with a systems mindset, applying and expanding the frameworks of the existing design system to ensure scalability and consistency., • Use interaction, and storytelling to elevate the quality and personality of digital experiences., • Adapt visual direction across multiple touchpoints, balancing brand integrity with usability and performance., • Set the standard for design quality, inspiring peers through strong execution and creative problem-solving. Design Systems & Consistency • Apply and evolve design system components and visual frameworks to maintain consistency and scalability across all touchpoints., • Identify gaps or opportunities for improvement within the system and help define patterns that support product and brand growth., • Support documentation and guidelines that enable broader adoption and alignment across design and development, with a strong understanding of variables, variants, and styles.Cross-Functional Collaboration, • Collaborate closely with product, UX, and marketing teams to translate creative direction into practical, user-centered solutions., • Communicate design intent effectively through visuals, prototypes, and storytelling that align teams and stakeholders., • Contribute to a collaborative design culture by participating in reviews, sharing insights, and providing constructive feedback., • Lead through influence — fostering alignment, elevating work quality, and helping peers think through design challenges with clarity.Design Quality & Process Improvement, • Help identify and refine design processes that improve efficiency, clarity, and collaboration within the broader design organization., • Advocate for design excellence through consistency, accessibility, and attention to detail across all deliverables., • Partner with other designers to uphold and evolve visual standards, mentoring peers and encouraging executional excellence across the team. Qualifications • Demonstrated ability to adapt visual direction and design language across multiple touchpoints, including web, product, marketing, and brand experiences. (Bonus point if you have agency experience)., • Strong foundation in visual design principles. Composition, layout, typography, color, and hierarchy, with ability to apply them with both creativity and consistency., • Proficiency in modern design tools such as Figma and Adobe Creative Suite. Comfortable using motion tools such as After Effects and prototyping., • Excellent communication and presentation skills, with experience collaborating across multidisciplinary teams in design, UX, product, and marketing. Key Traits • Multidisciplinary: Brings adaptable ideas that scale across products, platforms, and touchpoints from concept to final execution., • Visual Storyteller: Uses craft and motion to communicate ideas with clarity and impact., • Collaborative: Works seamlessly with others to create cohesive experiences., • Leads Through Influence: Inspires peers by example, elevates design quality, and fosters a culture of collaboration and craft., • Organized: Manages multiple projects while maintaining structure, documentation, and a systems-driven mindset., • Curious: Continuously learning, experimenting, and exploring new tools and technologies to push creative boundaries. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$200,000—$250,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.