Healthcare jobs in Downey, California - Page 19Create job alerts

A company is looking for a Director of Clinical Operations Integrated Duals CM. Key Responsibilities Directs process improvements for clinical initiatives to enhance care coordination and health outcomes Leads the clinical operations team focusing on performance and career development Oversees the development of clinical initiatives, ensuring compliance with NCQA guidelines and contract requirements Required Qualifications Bachelor's degree required 7+ years of related experience, including management experience Experience in clinical operations and program development Knowledge of NCQA guidelines and state mandates Experience in budgeting and cross-functional collaboration

A company is looking for a Medical Director/Physician. Key Responsibilities Provide direct patient care and clinical leadership within a precision and longevity medicine platform Develop personalized health plans and conduct telemedicine visits, collaborating with Health Coaches Lead and mentor the physician team, ensuring high clinical standards and quality improvement initiatives Required Qualifications MD or DO from an accredited medical school Minimum 10 years of clinical practice as a physician At least 5 years in a leadership or executive clinical role Active, unrestricted medical license (multistate preferred) and current DEA registration Strong clinical judgment with experience managing complex, data-dense patients

A company is looking for a Senior Medical Director for Italy. Key Responsibilities Develop and implement the medical strategy for Rett syndrome in Italy, including budget management Lead pre-launch and launch activities, ensuring alignment with cross-functional teams and compliance Engage with healthcare professionals, key opinion leaders, and patient advocacy groups to enhance medical presence Qualifications & Experience MD, PharmD, PhD, or equivalent advanced degree in life sciences 8-10+ years in Medical Affairs or related roles within biotech or pharmaceutical companies Experience in pre-launch and launch medical activities, particularly in rare diseases or neurodevelopmental disorders Strong understanding of the Italian healthcare system and national rare disease networks Background in neurology or pediatric neurology is strongly preferred

A company is looking for a Medicaid Outreach Manager. Key Responsibilities Develop referral pipelines through AHCCCS MCOs and community partners Build and maintain relationships with MCO case managers and care coordinators Educate referral sources and families on Medicaid-covered home care services Required Qualifications 3+ years of experience working with Arizona Medicaid (AHCCCS) Direct experience working with Medicaid MCOs Strong understanding of authorization and referral workflows Ability to work independently in a remote environment Bachelor's degree preferred or equivalent experience

A company is looking for an Application Support Analyst to provide technical support to external customers using their solution. Key Responsibilities Provide first-line telephone technical support and troubleshoot customer issues Document customer interactions and manage case priorities using a case tracking system Collaborate with internal teams and escalate unresolved issues as necessary Required Qualifications Bachelor's degree in a relevant field or equivalent work experience Minimum of 2 years of related experience or an advanced degree without experience Intermediate SQL skills and understanding of remote support tools Previous experience in software support or delivery preferred Customer service experience and troubleshooting experience are a plus

A company is looking for a Speech Language Pathologist (SLP) - Remote. Key Responsibilities: Conduct comprehensive assessments of students' speech, language, and communication abilities Develop individualized therapy plans and provide direct therapy services to students Collaborate with educational teams and document therapy sessions and progress reports Qualifications: Master's degree in Speech-Language Pathology from an accredited program Valid state licensure or eligibility for licensure as a Speech-Language Pathologist Experience providing speech-language therapy services in a school or pediatric setting Proficiency in assessment tools and therapeutic techniques used in pediatric speech-language pathology Knowledge of augmentative and alternative communication (AAC) systems (preferred)

A company is looking for a Psychiatrist (Remote). Key Responsibilities: Provide psychiatric evaluation and treatment services for low to moderate acuity patients using virtual platforms, including follow-up care for chronic outpatients Conduct quality assurance, make critical decisions regarding patient care, and prepare necessary evaluations and documentation Participate in staff meetings for case discussions and continuous quality improvement while maintaining patient records in a timely manner Qualifications: Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree Completion of an accredited internship and residency in Psychiatry Two years of experience providing Psychiatry using virtual platforms, preferably within the Military Health System (MHS) Current board certification from the American Board of Psychiatry and Neurology or the American Osteopathic Board of Psychiatry and Neurology Active and unrestricted license to practice as a Psychiatrist

A company is looking for an Associate, Paid Social. Key Responsibilities Provide production support for account teams, including running performance reports and implementing account tasks Build and upload campaigns using Meta and/or TikTok Ads Manager platforms Monitor budget pacing performance and communicate findings to the team Required Qualifications 0 - 6 months of social marketing experience Strong analytical skills and knowledge of Microsoft Excel/Google Sheets Upper intermediate oral English level Ability to manage time effectively and prioritize tasks Experience with Meta Ads Certification and familiarity with TikTok and Snapchat is a plus

A company is looking for a Chat Support Consultant, crypto (Remote). Key Responsibilities Deliver high-quality customer support in crypto trading via live chat and email Build strong and lasting customer relationships Maintain a deep understanding of client solutions and meet KPIs Required Qualifications Native Finnish speaker with excellent English communication skills (C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Basic financial knowledge or payment/banking experience preferred Personal computer with at least 8GB of RAM and a stable internet connection Positive, proactive, and responsible attitude

A company is looking for a Neonatal Physician to serve as an independent contractor performing remote peer reviews. Key Responsibilities Conduct objective, evidence-based peer reviews of clinical cases Make final determinations regarding medical necessity and quality of care Submit reviews in a timely and professional manner using the provided IT systems Required Qualifications Must hold an unrestricted medical license in any U.S. state Board certification through a recognized medical board is required (if applicable) At least five years of full-time equivalent clinical experience Experience providing direct clinical care within the past three years Must be actively engaged in direct or virtual patient care for at least 20 hours per week

A company is looking for a Utilization Management Nurse Consultant specializing in Medical Review (Remote). Key Responsibilities Utilizes clinical experience to implement, coordinate, monitor, and evaluate medical review cases Applies clinical criteria and guidelines to render medical determinations Assists in training new nurse reviewers and recommends process improvements Required Qualifications Active, unrestricted RN license with multistate/compact licensure privileges Minimum 3 years of clinical experience 5 years of demonstrated independent decision-making using clinical judgment 1+ year of Utilization Review Management and/or Medical Management experience Commitment to attend a mandatory 3-week training with 100% participation

A company is looking for a Collections Support Associate. Key Responsibilities: Meets monthly collection targets Directs cash application through remittance advice and statements as required Escalates issues in accordance with escalation policy Required Qualifications: Must be a US Citizen Minimum of 1 year of collections and/or Finance/Accounting/AR/AP experience Collections experience in a B2B environment is preferred

A company is looking for a Physician - Child/Adolescent Psychiatry. Key Responsibilities Provide psychiatric evaluation, diagnosis, and treatment for children and adolescents with various behavioral, emotional, and developmental conditions Supervise and teach psychiatry residents, fellows, and advanced practice providers Collaborate with multidisciplinary teams including APPs, clinical psychologists, social workers, and care coordinators Required Qualifications, Training, and Education Board Certified or Board Eligible in Child & Adolescent Psychiatry Must have or be willing to obtain Louisiana medical licensure Experience in outpatient psychiatric care Ability to work flexible schedules to support work-life balance Interest in developing child and adolescent behavioral health programs

A company is looking for a Manager, Clinical Risk and Analytics. Key Responsibilities Lead study teams in identifying and managing critical quality factors and risks throughout clinical trials Develop and implement risk management plans, key risk indicators, and quality tolerance limits for assigned trials Coordinate centralized monitoring activities and ensure inspection readiness for risk management processes Required Qualifications Proven experience in a clinical research environment College degree in a scientific, analytical, or technical discipline Minimum of 5 years' experience in the pharmaceutical or CRO industry Working knowledge of clinical development processes and Good Clinical Practice/ICH guidelines Experience with risk-based monitoring and site profiling tools is preferred

A company is looking for a Clinical Denials Specialist. Key Responsibilities Completes clinical review of pre- and post-claim denials Performs a variety of audit services including charge audit and compliance audit Documents findings and submits them to client management for billing adjustments Required Qualifications RN Certification CCDS or CDIS Certification preferred Experience with DRG Denials Epic experience preferred Experience with InterQual and Medical Necessity

A company is looking for an Appeals Medical Director - FM/IM/ER. Key Responsibilities Conduct individual case reviews for appeals and grievances across various health plan products Respond to regulatory inquiries from the Department of Insurance, Department of Managed Healthcare, and CMS Collaborate with medical directors and staff on access, availability, and quality issues Required Qualifications MD or DO with an active, unrestricted license Board Certified in an ABMS or AOBMS specialty 5+ years of clinical practice experience 2+ years of Quality Management experience Intermediate or higher proficiency with managed care

A company is looking for a Case Manager Registered Nurse. Key Responsibilities Engage with members telephonically and coordinate their care Develop individualized care plans based on comprehensive assessments Document care management activities accurately in electronic health records Required Qualifications Active and unrestricted Registered Nurse (RN) licensure in Connecticut or compact licensure Proficient in Microsoft Office Suite Minimum 3+ years of nursing experience Minimum 2+ years of case management or home healthcare coordination experience Access to a private workspace for remote work

A company is looking for a Clinical Pharmacist Refill Authorization. Key Responsibilities Review patients' medication orders for safety and appropriateness, and make evidence-based interventions Oversee timely preparation and delivery of medications, ensuring secure storage and workflow efficiency Provide patient counseling and medication education while ensuring compliance with regulatory requirements Required Qualifications, Training, and Education Doctor of Pharmacy or Bachelor of Science in Pharmacy degree from an accredited institution License to practice pharmacy in the state of practice and dispense controlled substances Current knowledge of state and federal pharmacy regulations Immunization certification if applicable to practice site needs Preferred experience in retail pharmacy or health system pharmacy, with refill authorization experience

A company is looking for a Speech-Language Pathologist (100% Remote). Key Responsibilities Provide remote speech therapy sessions and evaluations for a diverse pediatric population Diagnose and develop care plans using the company's custom technology platform and clinical tools Complete all documentation accurately and on time in accordance with quality standards Required Qualifications ASHA Certification / Certificate of Clinical Competence (CCC-SLP) and individual NPI number MA state license (or willingness to obtain prior to start date) Minimum 1 year of post-CF experience in pediatric settings Experience conducting assessments Strong computer literacy and ability to learn new systems independently

A company is looking for a Medical Records Coder-Intermediate. Key Responsibilities Reviews and assigns diagnostic and procedural codes based on medical record documentation Abstracts patient-related data and codes diagnoses and procedures using ICD-10 and CPT codes Ensures timely and accurate billing through charge review and claim edits Required Qualifications Proficiency in ICD-10 and CPT coding Basic understanding of medical terminology, anatomy, and physiology Three (3) years of experience in medical record abstraction and coding Accreditation from a professional coding organization (e.g., AHIMA, AAPC) is required High school graduate or equivalent

A company is looking for a Senior Hospital Underwriter - Medical Professional Liability. Key Responsibilities Underwrite new and renewal submissions, focusing on manual and experience-rated accounts while managing existing business Expand new business opportunities through target accounts and brokers, conducting meetings to discuss terms and conditions Ensure compliance and audit-worthiness of documentation while monitoring financial performance against established revenue budgets Required Qualifications Bachelor's degree required, preferably in insurance, risk management, business administration, or a related field Minimum of seven years of medical professional liability underwriting experience, with at least four years in specialty underwriting CPCU, AIC, or ARM designation highly desired Strong understanding of insurance and medical terminology, along with insurance and underwriting principles Proficiency in Microsoft Office Suite and ability to manage multiple tasks effectively

A company is looking for an Advanced Practice Provider specializing in Midlife Health. Key Responsibilities Provide 100% virtual care to midlife patients focusing on menopause management and hormone replacement therapy Work within the Midlife Health and Wellness department in a remote capacity Maintain a flexible schedule with Monday-Friday hours and one evening shift per week Required Qualifications Menopause Society Certified Practitioner (MSCP) certification Minimum of three years of experience as a certified midlife provider with menopause expertise Ability to work independently and demonstrate flexibility Experience in providing virtual healthcare services Commitment to continuous learning and professional development

A company is looking for a Recovery Agent to assist customers in repaying overdue balances. Key Responsibilities Handle inbound and outbound calls while managing a team email inbox Negotiate payment arrangements with customers to facilitate immediate bill payments Educate customers on their payment options and account terms Required Qualifications, Training, and Education High School Diploma and 1-2 years of experience in a similar role At least one year of experience in the trucking or transportation industry Basic math/accounting skills and experience with skip tracing Knowledge of debt collection laws (FDCPA) Comfortable using Google Sheets and basic computer programs

A company is looking for a 988 Crisis Counselor, Bilingual (Spanish). Key Responsibilities Provide crisis counseling services via phone, aiming to answer 95% of calls within 20 seconds Conduct safety assessments, safety planning, de-escalation, and follow-up with help seekers Mentor volunteers during their training and fulfill continuing education requirements Required Qualifications Fluency in Spanish High school diploma or equivalent Must be 18 years of age or older Access to high-speed internet and a quiet workspace Ability to complete yearly training as required

A company is looking for a Medical Director, Clinical Regulatory Affairs. Key Responsibilities Lead and grow the Clinical Policy & Regulatory Affairs team Develop and manage processes to ensure clinical policy compliance and quality Advise senior leadership on compliance risks and strategy while overseeing regulatory interactions Required Qualifications Active, unrestricted MD or DO license 10+ years of experience in healthcare or the health insurance industry 5+ years of experience in clinical policy compliance or clinical regulatory/government affairs 5+ years of applying state and federal health insurance laws and regulations 5+ years of team leadership and people development experience

A company is looking for an Oregon OB/GYN Registered Nurse. Key Responsibilities Assess symptoms using a physician-written algorithm Provide guidance on various levels of care, including home care and emergency services Document health education and consult with physicians as necessary Required Qualifications, Training, and Education Current Oregon RN license with no encumbrances At least 2 years of OB/GYN nursing experience Successful completion of a background check and drug screen Ability to type a minimum of 25 wpm Must complete 4-week remote training over Zoom

A company is looking for a Client Support Associate - Help Desk. Key Responsibilities: Provide professional support to customers through various channels and troubleshoot software-related issues Create, track, and manage support tickets while ensuring timely follow-up and resolution Participate in team meetings to discuss trends and collect client feedback for continuous improvement Required Qualifications: Bachelor's degree or equivalent experience Work experience in help desk, customer support, or related fields Experience with support software such as Freshdesk or Zendesk Intellectual curiosity and a strong commitment to client service Availability for some weekend work as part of the full-time schedule

A company is looking for a Clinical Triage Nurse, Work From Home. Key Responsibilities Aids patients in obtaining the correct level of care and provides clinical telephone support Assesses patient needs, dispositions cases, and collaborates with providers for prescriptions and referrals Assists with message management and communications within the electronic medical record system Required Qualifications Graduate of an accredited school of nursing RN-Registered Nurse license in California and in the state of residence 2 years of practical nursing experience in a hospital, clinic, urgent care, or emergency department Experience in several specialties and subspecialties, with OB/GYN experience preferred Must reside in eligible states: Utah, Idaho, Arizona, Arkansas, Louisiana, Tennessee, Missouri, Montana, or South Carolina

A company is looking for a Lead Medical Billing Specialist - Remote. Key Responsibilities Manage accounts receivable to ensure timely and maximum reimbursement Oversee team tasks, ensuring compliance with billing and coding standards Coordinate customer service and follow-up processes to resolve issues effectively Required Qualifications High School diploma or GED Three to five years of healthcare billing, collections, or managed care experience preferred Knowledge of third-party billing regulations and CPT/ICD coding Routine computer and data entry skills Familiarity with spreadsheet applications

A company is looking for a Principal Medical Writer. Key Responsibilities Research, write, and edit clinical study reports and study protocols Serve as primary author for complex clinical and scientific documents Provide senior-level review and mentorship for other writers and program managers Required Qualifications, Training, and Education Bachelor's degree in a scientific discipline; advanced degree preferred 8+ years of relevant experience in medical writing Experience managing complex medical writing projects Additional qualifications in medical writing (e.g., AMWA, EMWA, RAC) are advantageous Experience in the pharmaceutical or CRO industry preferred

A company is looking for a UR Nurse - contingent, remote. Key Responsibilities Provide remote utilization review services for patient care Collaborate with healthcare teams to ensure appropriate patient care and resource utilization Document and report findings in compliance with regulatory standards Required Qualifications Current nursing license in the relevant state Experience in utilization review or related field preferred Basic knowledge of healthcare regulations and standards Ability to work independently in a remote setting Willingness to work part-time on a day shift schedule

A company is looking for a Licensed Clinical Social Worker (LCSW) for Adult Outpatient services. Key Responsibilities Assess patient needs and develop treatment plans for improved functioning and symptom resolution Provide individual, family, couple, and group psychotherapy as clinically appropriate Collaborate with psychiatry and other team members for program planning and crisis intervention Required Qualifications Master's Degree in Social Work Active Pennsylvania Clinical Social Worker (LCSW) licensure Experience in providing psychotherapies and case management Ability to engage in group therapy as a primary or co-therapist Knowledge of regulatory standards and ethical practices in social work

A company is looking for a Care Coordinator Auth Scheduling Specialist. Key Responsibilities Completes patient referrals and coordinates with practices and departments Obtains necessary authorizations and prepares financial estimates for patients Schedules surgical procedures and diagnostic testing while ensuring accuracy of schedules Required Qualifications, Training, and Education High School Diploma or GED required Computer experience is required Understanding of insurance coverage and medical necessity policies preferred Knowledge of medical records software preferred Customer service experience required

A company is looking for a Loan Counselor/Late Stage Collections. Key Responsibilities Manage a portfolio of mobile home mortgage loans across all stages of delinquency Perform borrower contact to resolve delinquent accounts and negotiate repayment plans Evaluate eligibility for loss mitigation options and maintain compliance with guidelines Qualifications High school diploma or equivalent required; college coursework preferred 1-3 years of mortgage collections or servicing experience, including mobile homes preferred Working knowledge of GSE, FHA, VA, and Conventional loan programs Proficient with mortgage servicing systems and Microsoft Office

A company is looking for a Care Coordinator to manage client cases and provide resources to children and families in need. Key Responsibilities Provide intervention and manage client cases for children and families Collaborate with treatment teams to develop and evaluate care plans Advocate for individuals by connecting them to supportive organizations Required Qualifications Bachelor's degree in a Human Service discipline from an accredited institution Experience working with children/adolescents in a therapeutic, community-based setting

A company is looking for a Support and IT Associate to join their operations team. Key Responsibilities Provide timely customer support and troubleshoot membership and access issues Offer first and second-level technical support to staff and manage user accounts Develop and update technical documentation and maintain an accurate inventory of IT assets Required Qualifications Associate's degree in Information Technology, Computer Science, or related field, or equivalent practical experience (typically 2+ years) Proven proficiency in supporting and troubleshooting Windows and macOS operating systems Experience with Google Workspace administration and support Familiarity with remote desktop support tools and helpdesk ticketing systems Strong organizational skills, particularly concerning inventory management and documentation

A company is looking for a Nurse Specialist II, Audit. Key Responsibilities Review medical record documentation to verify clinical indicators and coding issues related to various audits Create detailed appeal letters for denials from payers to support payment of patient claims Identify root causes and trends to share with clients and staff, while providing feedback for ongoing training Required Qualifications Current and valid RN License Minimum of two years of experience in an acute care hospital Minimum of five years of experience in clinical medical record audits or coding Experience using InterQual and Milliman healthcare criteria preferred Knowledge of CMS and payer reimbursement guidelines preferred

A company is looking for an RN Case Manager (Complex Commercial). Key Responsibilities: Engage members in care plans, coordinate services, and provide education and resources to promote compliance and optimal outcomes Interpret case management criteria and document comprehensive care management plans while monitoring clinical quality concerns Collaborate with treatment providers and maintain member engagement to support seamless care transitions Key Qualifications: 3-5 years of relevant experience in various clinical healthcare settings Active licensure in Massachusetts; additional state licensure is a plus Utilization Management experience preferred Proficient with multiple IT systems Ability to work effectively with diverse populations

A company is looking for an Underwriter - Medical Professional Liability. Key Responsibilities Evaluate risk through the review of new and renewal business, determining risk acceptance, pricing terms, and conditions Participate in committee and department meetings, preparing underwriting reports and reviews as requested by management Work with internal sales and marketing to foster and maintain insured relationships and identify prospects for business development Required Qualifications and Education Bachelor's degree in risk management and insurance or another business field, or a minimum of eight years insurance experience in lieu of a degree Minimum of two years of medical professional liability underwriting experience required Completion or progress towards an insurance or professional liability designation (e.g., RPLU, CPCU, AINS) desired Understanding of insurance and medical terminology and underwriting principles required Resident P&C insurance agent's license may be required (can be obtained within one year from employment start date)

A company is looking for a Medical Coder/Coding Specialist I. Key Responsibilities Analyze medical records and assign appropriate ICD-10-CM, CPT, and HCPCS codes Review and resolve coding edits, denials, and ensure accurate claim submissions Collaborate with Patient Financial Services and assist in training new coders Required Qualifications High School Diploma required Up to 1 year of experience as a physician, ED, or outpatient coder required, or 3 years as a charge capture analyst, or 4 years in patient financial services Registered Health Information Administrator or Technician, or relevant coding certification required Basic knowledge of ICD 10-CM and CPT/HCPCS coding principles Familiarity with medical terminology and ethical coding standards

A company is looking for a UKG Support Supervisor. Key Responsibilities Configure and maintain PTO accrual rules and related settings in UKG Pro WFM Manage and resolve BAU support tickets, including troubleshooting and root cause analysis Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements Required Qualifications 3-5 years of experience in UKG Pro WFM support, focusing on Calculated Accruals module configuration Proven ability to build new configurations and manage ongoing support independently Solid understanding of workforce management principles, timekeeping, and payroll processes Experience with ticketing systems and IT Service Management practices is preferred UKG Pro WFM certification or equivalent training is a plus

A company is looking for a Clinical Review Manager FEP. Key Responsibilities Initiate referrals to ensure appropriate coordination of care Seek the advice of the Medical Director when appropriate, according to policy Assist non-clinical staff in the performance of administrative reviews and conduct comprehensive provider and member appeals Required Qualifications Active Registered Nurse (RN) license in the state of Tennessee or a compact state participating in the Nurse Licensure Compact (NLC) Minimum of 3 years of clinical experience required Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) Working knowledge of URAC, NCQA, and CMS accreditations Ability to work independently and manage multiple projects and priorities

A company is looking for a Practitioner Campaign Associate to support the practitioner recruitment team with campaign execution and outreach. Key Responsibilities Engage with prospective practitioners to encourage participation in clinical and fitness programs Make outbound calls to raise awareness of programs and set field appointments Manage and record contacts in the database while meeting minimum outbound call requirements Required Qualifications Associates degree or equivalent; high school diploma required Minimum six months of experience in call environments or customer service Proficient in MS Office Ability to manage time effectively and work under time-sensitive projects Experience handling inbound calls during high call volume times

A company is looking for an Early Off Recovery Team Lead to manage a team focused on late-stage recovery of outstanding agreements and loans. Key Responsibilities Assist in the hiring process and manage a team of agents focused on early off/pre-charge off recovery Collaborate with analytics and servicing teams to execute recovery strategies and create reporting Handle escalated calls and maintain awareness of regulatory changes while driving team results Required Qualifications 5+ years of experience in loan servicing, collections, or consumer credit Strong analytical abilities for reporting and insights generation Organizational skills with a focus on detail-oriented tasks Proficiency in Microsoft Excel Ability to multitask and thrive in a fast-paced environment

A company is looking for a Senior Maximo Application Support Analyst to serve as the technical owner of its IBM Maximo environment. Key Responsibilities Act as the technical subject matter expert for IBM Maximo, ensuring system availability and performance Support and maintain the Maximo application environment, including upgrades and enhancements Monitor and resolve application incidents and service requests based on business impact and priority Required Qualifications Bachelor's degree in Computer Science, MIS, or equivalent professional experience Proven experience supporting IBM Maximo in a production environment Strong knowledge of Maximo Integration Framework (MIF) architecture and design Hands-on experience developing BIRT and ad hoc reports Strong database experience, including SQL and scripting

A company is looking for a RN Telephone Triage (Work from Home). Key Responsibilities Assess patient symptoms using physician-written algorithms Provide home care instructions and recommend appropriate levels of care Document all interactions and consult with physicians as needed Required Qualifications Current multi-state RN license with no restrictions 2+ years of nursing experience Proficiency in computer use and typing at least 25 wpm Flexibility with scheduling and ability to handle confidential information Professional telephone demeanor and excellent listening skills

A company is looking for a Support Analyst II, Customer Success Operations. Key Responsibilities Serve as the primary client-facing point of contact for end users, managing inquiries across various communication channels Investigate and diagnose complex application issues, determining the need for escalation when necessary Maintain a deep understanding of product capabilities and contribute to process improvement through documentation and knowledge sharing Required Qualifications 7-10 years of experience in technical support or customer service roles, preferably in healthcare technology or SaaS Strong experience in technical troubleshooting and problem-solving Experience in creating and/or updating user documentation or training materials Familiarity with Jira, Zendesk, or other ticketing systems Ability to quickly learn and adapt to new technologies and processes

A company is looking for a Student Wellness & Basic Needs Coordinator. Key Responsibilities Serve as a primary point of contact for students experiencing wellness or basic needs challenges Oversee the coordination and operation of non-clinical wellness and basic needs services Design and deliver virtual workshops and outreach initiatives to promote wellness among students Required Qualifications Bachelor's degree from a regionally accredited institution in a related field One year of experience in student support or wellness coordination Strong organizational and digital service delivery skills