Operations Manager
8 days ago
Compton
Job DescriptionSalary: $100,000 $115,000 Job Title:Operations Manager Department:Hydrogen VehicleOperations Reports To:General Manager Location:Rancho Dominguez, CA Employment Type: Full-Time, Exempt Company Overview Global Expedited Transportation Freight Corp. (GET Freight) is a rapidly growing drayage and transportation provider headquartered in Duluth, Georgia, with satellite operations in Mobile, AL; Savannah, GA; Oakland, CAandLongbeach, CA. As part of our continued expansion, GET Freight is launching hydrogen-powered drayage operations in the Los Angeles / Long Beach (LA/LB) marketone of the largest and most dynamic portlogisticshubs in North America. We areseekinga hands-on and results-driven Manager / Assistant Manager to lead daily operations, customer relationships, and execution performance in our LA/LB Hydrogen Operations Team. Position Summary The Operations Manageris responsible forend-to-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market. This role overseescustomer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleetutilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance. The position requires strong operational leadership, real-time problem-solving capability, and the ability to manage both internal drivers and external carriers in a fast-paced port environment. Responsibilities & Essential Functions • Operational Leadership, • Own end-to-end operations for LA/LB hydrogen drayage, • Develop dispatch strategy andoptimizefleetutilization, • Ensure on-time performance and operational efficiency, • Customer & Carrier Management, • Manage day-to-day relationships with key customers and ensure service performance (on-time delivery, communication, issue resolution), • Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation, • Resolve service escalations, appointment issues, and billing/BOL discrepancies, • Dispatch Planning & Execution, • Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations, • Assign loads,monitorreal-time execution, and adjust dispatch tooptimizeutilizationand service levels, • Coordinate port/terminal appointments and ensure efficient container flow, • Core Transportation Operations, • Oversee key transportation activities:, • Port drayage (LA/LB customer locations), • Rail ramp container shuttle operations, • Drive KPIs including turns per truck, on-time performance, and assetutilization, • Hydrogen Fleet Management & Maintenance, • Manage hydrogen vehicle operations, including daily readiness andutilization, • Coordinate preventive maintenance, inspections, and repairs with vendors, • Monitor hydrogen fueling operations and ensure operational continuity, • Yard & Office Operations, • Oversee yard operations including container/chassis management and spaceutilization, • Ensure proper inventory tracking of containers, chassis, and fleet assets, • Maintain safe, compliant, and efficient working environment across yard and office, • Safety & Compliance, • Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations, • Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting, • Lead safety meetings and enforce company safety policies, • Team Leadership & Performance Management, • Lead and manage dispatch/operations team, • Set performance expectations and monitor KPIs, • Coach and develop team members, • Reporting & Continuous Improvement, • Track and report operational KPIs (utilization, dwell time, empty miles, service levels), • Identifyinefficiencies and implement process improvements, • Maintainaccuratedata in TMS and dispatch systems Qualifications & Requirements • Associates or Bachelorsdegree, • 58+ years (Manager) in trucking,logistics, or drayage operations, • 2+ years in a supervisory or management role, • Strong experience in port drayage or intermodal operations (LA/LB strongly preferred), • Hands-on experience with dispatch, driver management, and daily operations execution, • Working knowledge of ELD/HOS, DQ file management, and safety compliance, • Strong communicationand problem-solving skills in a fast-paced environment, • Experience managing third-party carriers (execution partners), • Company covers up to 85% of employee premium for health insurance, • Company covers up to 80% of employee premium for dental and vision insurance, • Life, STD, LTD: 100% company-paid, • 401(k) with 4% company match, • PTO:80 hoursannually, • Sick Leave:40 hoursannually, • Paid Holidays:11daysannually, • Auto Allowance: $350 per month (subject to company policy)