W.W. Gay Mechanical Contractor, Inc.
Service Manager HVAC
hace 3 días
Orlando
Job DescriptionBenefits: • Dental insurance, • Health insurance, • Paid time off Essential Functions: • Schedule and Dispatch planning and coordinating service technicians schedules, ensuring timely and efficient service delivery and adapting to unforeseen issues., • Team Leadership Managing, training, and evaluating HVAC technicians, including performance reviews, setting improvement goals, and conducting staff meetings., • Customer Relations Responding to customer inquiries, addressing complaints, and ensuring customer satisfaction with service quality., • Technical Support Providing technical performance in the field and ensuring all work meets quality and safety standards., • Field Management Monitoring technicians performance in the field, ensuring adherence to safety protocols, and providing guidance and support., • Quality Control Reviewing technicians work to ensure it meets established standards, recommending improvements and ensuring compliance with regulations., • Training Developing and implanting training programs for technicians, keeping them updated on the latest service techniques and safety procedures., • Project Management Overseeing projects from start to finish, ensuring they are completed on time and within budget, and managing project information, estimated time and labor hours., • Compliance Adhere to local, state and federal HVAC regulations and standards., • Inventory Management Coordinating inventories of parts and materials, including those used in service vehicles to ensure efficient operations., • Safety The safety of technicians and customers by adhering to safety protocols and procedures., • Profitability Monitoring job cost, identifying areas for improvement, making sure all service calls are profitable., • Manage and schedule service technicians and dispatchers to ensure timely and efficient service delivery., • Oversee daily service operations, including preventative maintenance, diagnostics, repairs, and emergency calls., • Monitor work quality to ensure compliance with codes, standards, and safety regulations., • Assist with troubleshooting complex HVAC systems and provide technical support to the team., • Develop and maintain strong customer relationships to encourage repeat business and referrals., • Provide training, mentorship, and performance evaluations for service team members., • Manage departmental budgets, labor costs, and inventory control., • Ensure accurate documentation of service calls, quotes, and follow-ups., • Coordinate with sales and project managers to align service and installation work., • Monitor KPIs such as response time, first-call resolution, and customer satisfaction., • Stay up to date with industry trends, equipment, and technologies. Additional Job-Related Duties: • Comply with federal and state law, regulations, and all Company rules., • Participate in online and in-person training and other educational opportunities to develop knowledge, skills, and abilities., • Any other job-related activities requested by immediate supervisor., • Experience with commercial and industrial HVAC systems., • Familiarity with CMMS or HVAC-specific dispatch and maintenance software., • Customer service mindset with the ability to de-escalate and resolve issues quickly., • Technical writing skills for documenting service reports and procedures. Education/Experience Requirements: • High school diploma or equivalent required., • Certification/education in HVAC field required., • Expertise in managing resources including budgets, schedules, people, and materials in an environment of multiple, competing demands., • Excellent organizational, leadership, communication, customer relations, collaboration, and analytical skills., • 5+ years of experience in the HVAC industry, including hands-on technical roles., • 2+ years of experience in a leadership or supervisory role within HVAC service., • Strong knowledge of mechanical systems, including RTUs, chillers, boilers, VRF systems, and controls., • Excellent leadership, organizational, and communication skills., • Ability to manage and prioritize multiple tasks in a fast-paced environment., • Proficient in-service management software, Coins and Microsoft Office Suite. Physical Requirements: • This position requires the performance of moderate to heavy physical work. The Service Manager may be required to lift up to 100lbs occasionally, up to 50lbs frequently, up to 20lbs constantly, and perform activities such as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five (5) hours without sitting., • The position may also involve some repetitive motions of the hands, wrists, and elbows. Working Conditions: • This position is normally performed in an office or jobsite office work environment, which does subject the employee to the elements. The noise level in the work environment is usually moderate to loud and hearing protection may be required under certain conditions., • This position may require a flexible schedule, and overnight travel as needed.