Chronic Care Management Assistant
29 days ago
Buffalo
Job DescriptionDent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: • Work-Life Balance (no overnight shifts), • Medical, Dental & Vision Plans, • Life Insurance, • 401(k) Retirement Plan, • Critical Illness, Accident, & Legal Plans, • Wellness Program, • Learning & Development Opportunities, • Paid Time Off, • Paid Holidays, • Free Onsite Parking at All Locations Working Schedule: Monday - Friday, 8:00am - 4:30pm Location: Amherst, NY Position Summary: A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life. Responsibilities of Position: • Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program., • Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions., • Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information., • Prepare reports, correspondence, and other documentation as required by the CCM team., • Coordinate communication between patients, healthcare providers, and external organizations., • Assists with scheduling medical appointments, testing, and specialist referrals., • Conducts regular check-ins with enrolled patients via text or phone to assess patient needs., • Advocate for patients by ensuring access to necessary healthcare services and support systems., • Document patient interactions in Phamily and eCW systems., • Communicates daily with care management team to provide necessary support to CCM patients., • Collaborates with providers and multidisciplinary clinical staff., • Ensure confidentiality and compliance with HIPAA and other healthcare regulations., • Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters., • Performs other duties as assigned or requested. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills & Experience Necessary: • 2+ years prior medical assistant or medical office experience, preferably in the outpatient setting, • EMR software knowledge, • High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support, • Strong planning, problem solving, organizational, verbal communication and interpersonal skills, • Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer, • Ability to address and resolve conflict in a professional manner, • Ability to maintain strict confidentiality, • Ability to be flexible Working Conditions: • Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs, • Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull, • Regular fine hand manipulation, • Associated health risks related to patient exposure including body fluids, • Most candidates will start within the first quartile of the pay range