Fine Jewelry Sales Specialist
hace 4 días
Brooklyn
Mociun is seeking a driven and client-focused Fine Jewelry Sales Specialist to join our sales team. This role is responsible for delivering exceptional, high-touch client experiences through personalized one-on-one consultations, while helping expand brand presence and cultivate long-term client relationships. The ideal candidate is an experienced luxury sales professional with a strong track record in clienteling, relationship-building, and closing high-value sales. This role requires a deep understanding of fine jewelry, an elevated sense of service, and the ability to thrive in a collaborative environment. This is a full-time, in-person position based at our Brooklyn showroom and office. Sales & Client Experience • Provide personalized, one-on-one consultations, guiding clients through the design, selection, and purchasing process with expertise and care, • Manage all aspects of the sales journey, from initial inquiry through final delivery and post-sale follow-up, • Deliver exceptional luxury service with a high level of professionalism, product knowledge, and attention to detail, • Clearly and authentically communicate the brand’s mission, aesthetic, and values, • Maintain a strong knowledge of fine jewelry, gemstones, craftsmanship, and customization options, • Utilize POS and CRM tools to prepare for appointments, document client interactions, and maintain consistent follow-up, • Develop individual and team sales strategies to consistently achieve and exceed sales goals, • Accurately process sales transactions, special orders, repairs, and custom projects, • Support operational procedures and loss prevention standards, • Maintain showroom presentation and visual merchandising standards, • Partner closely with the production team to track custom orders, project timelines, and delivery expectations, • Participate in in-store events, activations, and brand initiatives Clienteling & Relationship Management • Build and nurture long-term client relationships through personalized outreach and elevated service, • Capture, maintain, and organize client information to support ongoing relationship-building and future sales opportunities, • Deliver thoughtful after-sales service, including follow-up, repairs, and care recommendations, • Actively cultivate new business while strengthening relationships with repeat clients, • Initiate client outreach regarding new collections, product launches, events, and services, • Develop a strong understanding of client milestones, preferences, and gifting needs to support personalized selling, • Contribute to sales meetings by sharing client insights, feedback, trends, and clienteling successes, • Anticipate client needs and preferences to deepen loyalty and lifetime value, • Maintain accuracy and organization across all sales documentation, invoices, and client records Qualifications • Minimum 5+ years of luxury sales experience, with fine jewelry experience strongly preferred, • Proven success in high-volume, high-value luxury sales environments, • Strong clienteling skills with demonstrated ability to build and maintain long-term client relationships, • Experience managing custom orders, special orders, and repairs preferred, • Strong understanding of fine jewelry, gemstones, and the luxury client experience, • GIA Diamond Essentials and Colored Stone Essentials certification is a plus, • Proficiency with CRM and retail systems; experience with Airtable, Google Workspace, Shopify, macOS, and iOS strongly preferred, • Strong understanding of competitive market positioning and luxury consumer behavior, • Excellent written and verbal communication skills, • Availability to work in person, including weekends Personal Attributes • Positive, high-energy attitude with a hospitality-driven mindset, • Collaborative team player with the ability to work effectively in a small team environment, • Strong organizational skills and attention to detail, • Polished personal presentation and a strong sense of style The role offers an annual salary range of $65,000-$95,000, plus a competitive commission structure.