Hotel front desk agent jobs in Irving, TexasCreate job alerts

Omni Hotels - JobID: 128402 [Front Desk Agent / Concierge] As a Bellperson at Omni Hotels, you'll: Welcome and escort guests to and from their rooms and assist with luggage; Inform guests of all safety features and, if time permits, promote hotel outlets; Provide door assistance and luggage service

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Classic and contemporary, the hotel is a twist on conventions. Utilize hotel systems to create and ensure seamless experiences for all guests. Check guests into or out of the hotel, assigning rooms according to availability or special requests.

Fairmont Hotel - Fairmont Dallas [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; Follow department pol

Job DescriptionCompany Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description ESSENTIAL JOB FUNCTIONS • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Maintain positive guest relations at all times., • Resolve guest complaints, ensuring guest satisfaction., • Maintain complete knowledge at all times of:, • all hotel features/services, hours of operation., • all room types, numbers, layout, decor, appointments and location., • all room rates, special packages and promotions., • daily house count and expected arrivals/departures., • scheduled daily group activities., • Loyalty program details, • Build guest loyalty through personalized service, • Process all guest registrations and check-outs., • Communicate services and amenities of the hotel to guests., • Coordinate all guest room billing., • Respond to all guest requests., • Document and confirm reservations and cancellations., • Block rooms in computer and follow through on designated requirements., • Generate, print and distribute daily and weekly reports., • Settle guest accounts and adhere to all cashiering procedures., • Assist other front office departments as needed.Qualifications, • High school graduate or equivalent vocational training certificate., • Previous experience as Front Desk Agent in hospitality an asset., • Previous guest relations and cashiering experience an asset., • Computer literate in Microsoft window Applications., • Knowledge of Opera Property Management system, • Fluency in English both verbal and non-verbal., • Ability to:, • perform job functions with attention to detail, speed and accuracy., • prioritize and organize., • be a clear thinker, remaining calm and resolving problems using good judgement., • understand guests’ needs., • work cohesively with co-workers as part of a team., • work with minimal supervision., • maintain confidentiality of guest information and pertinent hotel data. Additional Information What’s in it for you: • Paid time off, • Medical, Dental and Vision Insurance, • 401K Retirement Plan, • Complimentary Shift Meal, • Employee benefit card offering discounted rates in Accor worldwide., • Learning programs through our Academy designed to sharpen your skills., • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21, • Career development opportunities with national and international promotion opportunities

Job Description Raines Co. - Your Future is Now! Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions • Ensures Outstanding customer service at all times, • Maintains a friendly, professional, cheerful, and courteous demeanor at all times, • Accurately answers inquiries from potential guests and accepts hotel reservations, • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency, • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion, • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue, • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, • Allocates rooms to expected arrivals after checking the guests preferences and special requests, • Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.), • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner, • Cross checks all billing instructions to ensure they are correctly updated, • Handles group arrivals and pre-registers each guest, • Ensures payments are made or on file for each guest and that billing is routed for groups correctly, • Completes cash transactions and maintains full responsibility for personal bank, • Ensures Front desk log (book or system) is read and updated, • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, • Assists all departments in servicing the guests especially during high volume periods Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Description Raines Co. - Your Future is Now Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions • Assisting guests efficiently, courteously, and professionally at all times, • Maintain a high level of service and hospitality, • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner, • Post guest charges, collect payments and follow all cash handling procedures, • Handle guest mail and messages with respect to privacy and professionalism, • Be knowledgeable of the hotel brand and various programs (travel programs, special offers), • Be a great communicator to various departments and management on guest comments and concerns, • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance, • High school diploma, GED or equivalent, • Experience in customer service, forward-facing, or other guest related positions, • Proficient in Microsoft Office or similar computer applications, • Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred, • Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred, • Must speak English fluently., • Must have excellent written and oral communication skills. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member of the Month, Quarter, and Year recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

The Night Auditor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Auditor will act as the hotel system liaison during night hours. The Night Auditor will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a syste

Job Description We are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skillsCompany Description83 Rooms Hotel near Dallas Love field Area.83 Rooms Hotel near Dallas Love field Area.

Aimbridge Hospitality - 2101 N Stemmons Fwy [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer

Marriott Hotels - JobID: 8C2AF614F603098EC97DAF38A98B4752 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Ma

Aimbridge Hospitality - 309 W State Highway 114 [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Ans

Omni Hotels - JobID: 127702 [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be knowledgeable

Aimbridge Hospitality - 8221 North Central Expressway [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and message

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are responsible for providing a five-star welcome and departur

Aimbridge Hospitality - 14901 Dallas Parkway [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are responsible for providing a five-star welcome and departur

Aimbridge Hospitality - 300 Texas Avenue [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer gue

Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Have knowledge of hotel rates, discounts and how to handle each. Greet and communicate cordially with guests, promptly and professionall

Aimbridge Hospitality - 801 Highlander Blvd [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer

Marriott Hotels - JobID: 7A45BD32ECDCC7C99D98DBEAFEF0AB24 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Ma

Aimbridge Hospitality - 2240 Bass Pro Dr [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer gue

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager Assistant General Manager General Manager Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus h

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ

The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary. The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Comply with Highgat

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. Free room nights at our hotels and employee discounts within your hotel brand. Discounts for friends and family within your hotel brand.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and pr

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager Assistant General Manager General Manager Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, p

The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary. The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel and/ or customer service experience. Meet with departing Front Desk Agent to review business status and follow up items. Promote positive guest relations to all individuals approaching the Front Desk.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

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Promote HEI Hotels and Resorts and brand marketing programs. Remain calm and alert especially during emergency situations and heavy hotel activity. HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellnes

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. The Front Office Agent is responsible for pr

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions,

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-ou

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-ou

Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication.