The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor. Minimize waste of supplies and amenities within all areas of housekeeping. May regularly assist with deep cleaning projects. Report needed repairs or unsafe conditions to supervisor. Handle all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous housekeeping experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is preferred; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $29.90 - $39.87 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
The Direct Support Professional is responsible for assisting individuals with developmental disabilities and/or other impairments to live as independently as possible within the community. The position is required to maintain a professional and positive attitude while encouraging people we support to pursue their personal interests at home and in the community. Due to the Direct Support Professional’s involvement in all aspects of people we support daily living, this role requires confidentiality of the individuals’ personal information in accordance with HIPAA regulations; strong communication skills to work effectively with the people we support, families, co-workers and within the community; ability to problem-solve and evidence good judgment in implementing plans of service. This position requires current IRI driving authorization, AMAP, SCIP-R and Standard First Aid/CPR certification. RESPONSIBILITIES: ❖ Be familiar with individual resident’s ISP, Res Hab Plan, Goal Plans, Behavior Modification Plan, etc. ❖ Assist individuals with ADL and other independent living skills in accordance with plan documents. This assistance may take the form of full support, partial support or verbal prompting, as well as behavioral interventions as indicated in the behavior management plan. These tasks may include grooming, housekeeping, budgeting, shopping, etc. according to support needs of the individual. ❖ Promote and advocate for individualized services and implementation according to the plan. Document service provision as indicated in plans and regulations including but not limited to res hab goals, behavior data, sleep charts, logbooks, etc. ❖ Ensure protective oversight is provided to the people we support in accordance with their Plan of Protective Oversight. ❖ Accompany the people we support on community outings. ❖ Communicate with other program staff via the communications logbook and attendance at staff meetings. ❖ Work collaboratively with other members of staff in maintaining a positive, encouraging environment to support the people we support. Participate in interdisciplinary team meetings to assist in the development of a person-centered plan. ❖ Adhere to all federal, state and city regulations regarding service provision and documentation. ❖ Report all incidents as per IRI policies and procedures. ❖ Conduct fire drills and document results in accordance with supervisor’s instructions. ❖ Attend staff meetings and trainings on an on-going basis to increase knowledge for the individuals we support and best practices. ❖ Maintain certifications and driving authorization. ❖ Additional duties as assigned by supervisor. ❖ Often the requirement to work overtime is mandatory to ensure that proper personnel coverage is maintained at IRI facilities. ❖ Ensure that proper staff ratio is maintained at all times which may necessitate a change in your work schedule, and or location. QUALIFICATIONS: Minimum Education: High School Diploma or GED Minimum Experience: • Good interpersonal skills and commitment to assisting individuals with disabilities., • At least 6 months experience working in an environment with people., • Ability to become certified in AMAP, SCIP-R, Standard First Aid /CPR. Valid NYS driver’s license with less than 6 points. Preferred Experience: • One year experience in a Human Services, preferably in an OPWDD setting., • Experience assisting individuals in areas of ADL skills, community inclusion, and goal implementation.