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Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a Whole-Person Lens, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth Job Summary We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. This role demonstrates excellence in every interaction, knowing the importance of the Patient Experience and care towards helping Rivia Mind's mission to grow in the communities it serves. With support from the collaborative team, this individual will assist new patients interested in Rivia Mind's services. Application Window: May 14th, 2026Anticipated Start Date: June, 2026# of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support-Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, new process validation, and change management, etc.15% - Cross-department collaboration for patient support, backup support, and knowledge sharing5% - Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices, ensuring consistent and efficient job performance.Responsibilities • Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind., • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses., • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust., • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions., • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation., • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences., • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information., • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications., • Schedule new intakes and inform patients of the next steps for their appointment., • Act as a liaison between patients and providers to ensure sufficient support and positive results., • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey., • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information., • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience., • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details., • Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake., • Support cross-team collaboration for the benefit of patient care., • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind's services., • Participate in team meetings and contribute to a collaborative, growth-oriented work environment. Required Education Level: High School Diploma or equivalent Additional Qualifications, Skills & Attributes • 2+ years of customer service experience, • A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance), • One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization), • Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone), • Knowledge of insurance verification processes and explanation of benefit coverage preferred, • Demonstrates flexibility in adapting to various processes as needed, • Experience working in a team environment with the ability to adapt to changing priorities, • Knowledge of mental health professional licenses (MD, NP, SW), • Close attention to detail with exceptional organizational skills, • HIPAA Compliance Knowledge, • Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce), • Intermediate computer skills and technical aptitude required. Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: • Medical Coverage - HDHP, PPO or PPO Buy-Up, • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options, • Dental & Vision Insurance, • Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility:, • Front-Loaded Paid Time Off (PTO), • Observed Holidays & Annual Office Closure, • Medical & Parental Leave (in accordance with State and Federal Laws), • Bereavement Leave / Pet Bereavement LeaveFinancial Wellness:, • Competitive Pay, • 401(k) Retirement Plan and employer match, • Employee Referral Program, • Commuter Transit and Parking Voluntary BenefitProfessional Development:, • Professional Development Stipend after 1st Work Anniversary, • Paid Professional Development Days after 1st Work Anniversary, • Learning & Development ResourcesAdditional Benefits:, • Short-Term & Long-Term Disability, • Group Life/AD&D Insurance, • Employee Assistance Program (EAP), • Voluntary Benefits Compensation & Employment Details Pay Range: $40,000 - $50,000 Pay Type: SalaryDepartment: Patient OperationsSupervisor: Patient Operations ManagerSupervisees: NoneExemption Status: Non-Exempt W-2Work Environment: Remote Work Schedule: Monday through Friday, 9 AM - 5 PM EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. Right to Work Poster, and E-Verify Poster Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description The Franklin Institute (TFI), the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives. At TFI, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration. Position Description: The Facilitator Explainer contributes a world-class visitor experience to make science fun, interactive, and memorable for visitors of all ages. This position will begin with a focus on human anatomy-related programming with the potential to cover other science-related fields relevant to the content presented at the museum. You’ll be operating medical visualization technology, leading dissections, and interacting with guests in our hands-on exhibits. The Facilitator Explainer will also be responsible for: • Daytime operation of our interactive medical imaging display – Operate our Anatomage table and lead public presentations on the structures and functions of the human body., • Perform dissections – present live public dissection demonstrations with preserved animal specimens., • Explain exhibits – Encouraging visitors to engage with exhibit experiences through playful and inquiry-driven facilitation in Body Odyssey and other exhibitions., • Create memorable moments- help guests investigate their questions on deeper levels with one-on-one interactions, • Assist with schedule coverage during busy periods, • Help maintain equipment and supplies, • Intermediate knowledge of and high interest in the human body and its organ systems are required., • Ability to relay content and answer questions at a middle/high school level., • Experience delivering high-quality customer service and making guest connections., • Experience in teaching, science communication, public speaking, or theater. Salary: $18.00/hour To apply, please visit our Career Center. We look forward to hearing from you! Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role. TFI is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability, or protected veteran status.

Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a Whole-Person Lens, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth, • Participate in Rivia Mind supervision groups, trainings, and attend department and organization meetings, such as:, • Weekly Group Supervision (1 Hour), • Case and peer discussion, knowledge sharing, guidance, etc., • Weekly 1:1 Supervisor/Supervisee meetings (1 Hour), • Weekly Education Meeting (1 Hour), • Mental Health Topics & Presentations, Guest Speakers, Training, etc., • Comprehensive, multi-part Orientation/Onboarding, • Setting the Therapeutic Frame, • Standards of Practice, • EMR and Care Processes, • Psychotherapy Modality Courses & Review MeetingsWork Location: Remote or Hybrid at our Montclair Location (Tuesdays or Fridays)Application Window: Until May 20th, 2025Anticipated Start Date: August/September# of Openings: 2 Employment Status: Full TimeExemption Status: Exempt W-2Department: PsychotherapySupervisor: Director of Psychotherapy and SupervisorsSupervisees: NoneJob Responsibilities & Qualifications, • Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind's culture, values, and guiding principles, • Service and maintain a weekly average standard of 31 patients across self-pay, insurance, and Medicare, • Maintain a consistent weekly patient care schedule in alignment with Rivia Mind's standard productivity expectations., • Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management., • Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans, • Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.), • Provide clinical support & counseling to diverse patient populations in a telehealth environment, • Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes, • Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems, • Comply with clinical standards and adhere to timely and thorough session note documentation, • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential, • Perform other related role and team function duties as assigned by department and group leadersLicensure/Certification Requirements, • Active New Jersey State License (LSW/LAC), • Candidates must be license-eligible or hold an active associate-level license or permit (e.g., LMSW, LSW, LAC, MHC or equivalent),, • OR–have up to 2 years of post-licensure experience (not independently licensed)., • Where applicable, completion of the required licensure examination is preferred. At least one (1) year of experience practicing Psychotherapy (Practicum clinical experience applies) • Additional Language Fluency is a plus, • Experience or desire to work with Couples is a plus, • Multi-Disciplinary Teamwork, • Proficient with utilizing diverse technology platforms and systems (Google Suite, company-wide platforms/software and EHR platforms when applicable) At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life. Learn more here. • 3 weeks of front-loaded PTO + Milestone Increases, • Annual office closure (Dec 25–Jan 1) + 7 additional paid holidays, • Annual Impact Days for volunteering or professional development, • Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement, • Medical, dental, and vision insurance — with EAP and additional wellness programs, • Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options, • 401(k) with employer match, • Referral bonus potential, • Our operating hours are M-F: 8 am to 6 pm, but we do allow a schedule to have a start as early as 7 am, and end as late as 9 pm M-F, and between 9 am - 5 pm Saturday. All Eastern Time Zone., • Include at least four(4)+ hours within your schedule, which should be after 5 pm on a weekday or have hours on the weekend., • On-call is not required, but checking and responding to time-sensitive emails on unscheduled days is required unless on PTO. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. Right to Work Poster, and E-Verify Poster Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description This role exists to provide support for the 1st shift manufacturing of gene modified autologous T-cell product at our manufacturing site in the Philadelphia Navy Yard. The Specialist will perform cell processing activities, media formulation, product sampling, and other manufacturing needs as necessary, commensurate with the level of training and experience of employee. Work is primarily in Grade B and Grade C aseptic manufacturing environment, but may also include support of process development runs in the Manufacturing Science and Technology laboratory. DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. • Performs cell manufacturing related activities while wearing clean room attire in an aseptic cGMP manner. SME on unit operations. Documents production operations in corresponding batch records and logbooks per established procedures ensuring accuracy and timely completion. Identifies real-time manufacturing issues (deviations and atypical results) and communicates them to Manufacturing Management and the Quality team in a timely manner., • Authors or edit SOPs, batch records, training records, logbooks, validation plans and technical reports as assigned. Handles human blood and human blood-based product intermediates; Helps with warehouse management, critical reagents and material inventory reports., • Work on project teams (continuous improvement initiatives), • Inputting and uploading of manufacturing data in real time to existing database., • Review of Batch Records and logbooks / comment resolution., • Train new or junior employees on equipment and unit operations. QUALIFICATIONS: • Bachelor’s degree in a cell biology, bioengineering or medical technology related field, or equivalent experience is required., • Minimum 1 year working with Advanced Cell Therapies withing a cGMP environment, • Ability to work flexible hours with some night and weekend availability is required. This is a start-up situation so schedules and shifts will change over time., • Demonstrated strong understanding of GMP/GDP (21 CFR Part 210/211 & 21CFR Part 11), • Ability to stand for multiple hours and lift 20 pounds., • Experience working in an aseptic cleanroom with full aseptic gowning., • Excellent verbal and written communication skills are required., • Computer literacy is required including Microsoft Outlook, Word, Excel and Power Point. COMPETENCIES: • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Computer Skills – Skilled with computers; Takes advantage of new technology; Learns new tools quickly; Uses technology to enhance job performance., • Conflict Management – Good listener; Committed to finding solution to problems; Works well with people., • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan., • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions., • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. PHYSICAL DEMANDS: • Frequently required to stand, • Frequently required to walk., • Frequently required to sit., • Frequently required to talk or hear., • Occasionally required to lift light weights (less than 25 pounds), • Specific vision abilities required for this job include: close vision, color vision and ability to adjust or focus WORK ENVIRONMENT: • The noise level in the work environment usually is quiet. Equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, disability, age, genetic information, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.

Job Description This role exists to provide support for the 2nd shift manufacturing of gene modified autologous T-cell product at our manufacturing site in the Philadelphia Navy Yard. The Specialist will perform cell processing activities, media formulation, product sampling, and other manufacturing needs as necessary, commensurate with the level of training and experience of employee. Work is primarily in Grade B and Grade C aseptic manufacturing environment, but may also include support of process development runs in the Manufacturing Science and Technology laboratory. DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. • Performs cell manufacturing related activities while wearing clean room attire in an aseptic cGMP manner. SME on unit operations. Documents production operations in corresponding batch records and logbooks per established procedures ensuring accuracy and timely completion. Identifies real-time manufacturing issues (deviations and atypical results) and communicates them to Manufacturing Management and the Quality team in a timely manner., • Authors or edit SOPs, batch records, training records, logbooks, validation plans and technical reports as assigned. Handles human blood and human blood-based product intermediates; Helps with warehouse management, critical reagents and material inventory reports., • Work on project teams (continuous improvement initiatives), • Inputting and uploading of manufacturing data in real time to existing database., • Review of Batch Records and logbooks / comment resolution., • Train new or junior employees on equipment and unit operations. QUALIFICATIONS: • Bachelor’s degree in a cell biology, bioengineering or medical technology related field, or equivalent experience is required., • Minimum 1 year working with Advanced Cell Therapies withing a cGMP environment, • Ability to work flexible hours with some night and weekend availability is required. This is a start-up situation so schedules and shifts will change over time., • Demonstrated strong understanding of GMP/GDP (21 CFR Part 210/211 & 21CFR Part 11), • Ability to stand for multiple hours and lift 20 pounds., • Experience working in an aseptic cleanroom with full aseptic gowning., • Excellent verbal and written communication skills are required., • Computer literacy is required including Microsoft Outlook, Word, Excel and Power Point. COMPETENCIES: • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Computer Skills – Skilled with computers; Takes advantage of new technology; Learns new tools quickly; Uses technology to enhance job performance., • Conflict Management – Good listener; Committed to finding solution to problems; Works well with people., • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan., • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions., • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. PHYSICAL DEMANDS: • Frequently required to stand, • Frequently required to walk., • Frequently required to sit., • Frequently required to talk or hear., • Occasionally required to lift light weights (less than 25 pounds), • Specific vision abilities required for this job include: close vision, color vision and ability to adjust or focus WORK ENVIRONMENT: • The noise level in the work environment usually is quiet. Equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, disability, age, genetic information, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.

Job Description:\n\nGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a Whole-Person Lens, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in:A foundation of shared values and reciprocal supportA mindset of curiosity, learning, and growthA spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary The Clinical Operations Coordinator plays a key role in supporting the day-to-day functionality and long-term success of Rivia Mind's clinical team. This position bridges clinical care and operational excellence by managing provider workflows, coordinating calendars, supporting clinician onboarding and offboarding, resolving system issues, and ensuring accurate data reporting. As a consistent point of contact for assigned clinicians, the Coordinator fosters strong team relationships, facilitates routine & ad-hoc check-ins, and offers ongoing support throughout the year. This role also requires a high level of comfort in providing performance and compliance-related feedback to clinicians, including navigating feedback conversations in a tactful and supportive way. Candidates should bring confidence in holding providers accountable for practicing policies while maintaining a collaborative and compassionate approach. This role is ideal for someone who is detail-oriented, systems-savvy, and passionate about helping providers focus on what they do best—delivering high-quality care. Success in this role requires tactful and warm communication skills, ease with working across platforms and departments, and a proactive mindset for identifying opportunities to improve workflows and enhance the clinician and patient experience. Application Window: Open until May 14th, 2026 Anticipated Start Date: Mid June, 2026 # of Openings: 1 Job Responsibilities & Qualifications Responsibilities45% – Clinical Operations & Workflow ManagementCoordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.Review clinical dashboards for continual improvement and quality assurance.Assessment and distribution of weekly clinical dashboards.Coordinate clinicians' calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings.Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients.Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR.Provide onboarding support by training and assisting incoming clinicians.Close out patient charts with appropriate documentation and notification.Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.20% – Care Team Collaboration & Clinician SupportAct as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.Ensure providers receive an efficient, thorough, and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations, Marketing, Supervisor of clinician, etc.)Serve as a consistent point of contact for clinicians on your designated care team, offering guidance, updates, and support throughout the year.Conduct formal check-ins twice annually with each clinician to review updates, provide resources, and collaboratively address clinical or patient care needs.These check-ins include discussion of adherence to clinical expectations, documentation compliance, and performance trends—requiring a balance of professionalism, empathy, and direct communication.Be prepared to deliver feedback related to performance and compliance, while preserving trust and rapport with clinicians.Lead and contribute to meaningful conversations during check-ins, advocating for patient needs and sharing actionable updates to support clinician success.Remain available for ongoing support outside of scheduled meetings, ensuring clinicians feel empowered to reach out any time throughout the year for assistance, clarification, or feedback.Collaboratively manage the care email inbox alongside team members to ensure timely, professional responses, clear and effective communication, and the successful resolution of provider and patient inquiries—supporting a positive experience for all stakeholders.Act as a resource for clinicians by providing guidance on clinical platforms, policy adherence, and workflow management.Be on standby to join weekly supervision meetings, providing assistance and support to the group as needed. 10% – Reporting, Data Management & Reengagement InitiativesLeverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.Utilize key functions within the company's CRM, including dashboards, transition lists, report creation, individual dashboard management, re-engagement reports, and report discrepancies up to the Clinical Operations Supervisor.Generate and review clinician-related reports such as missing notes, deleted notes, unlocked notes, and patients without follow-up appointments to conduct proper notification.Identify opportunities to re-engage patients who have paused or discontinued care by leveraging internal reports and tools from the company's CRM, including dashboards and re-engagement lists.Collaborate with clinicians and care team members to develop and implement outreach strategies that encourage patients to return to care in a timely and supportive manner.Ensure communication is empathetic, inclusive, and aligned with best practices to promote a positive patient experience and reinforce continuity of care.Be comfortable addressing patient experience issues directly with providers when engagement or care delivery concerns are raised.Engage with patients directly on behalf of clinicians for care support and collaboration. 10% – Compliance, Communication & Cross-Functional CollaborationEnsure adherence to clinical SOPs and policies, address operational concerns, support interdepartmental collaboration, and contribute to a positive and inclusive team culture.Develop and maintain collaborative professional relationships between operations and clinical departments.Communicate effectively, professionally, and promptly with clinicians regarding operational needs and expectations.Proactively monitor clinician behavior for alignment with Rivia's clinical guidelines, surfacing any concerns around compliance or patient care quality to clinical leadership in a timely and constructive manner.Maintain a general awareness of clinical trends or behaviors that may affect patient care or compliance, performance concerns, and escalate patterns of concern appropriately to clinical leadership and People Operations. Review and resolve patient complaints in a professional and timely manner, ensuring high-quality patient care.Approach performance and compliance feedback conversations with a coaching mindset—focusing on development, accountability, and collaborative problem-solving.Ensure clinician's adherence to clinical policies and procedures while proactively addressing compliance-related concerns.Provide structured, actionable feedback to clinicians when discrepancies or gaps in documentation or performance are observed, while fostering a respectful and supportive tone.Verify that provider documentation aligns with quality standards and supports accurate coding and billing practices, escalating discrepancies as needed.Ensure attendance and engagement by contributing to all departmental meetings.Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement and potential.Perform other related role and team function duties as assigned by department and group leaders. 15% – Role-Specific Projects & Specialized Responsibilities Own and manage specific process areas based on business needs and team strengths as assigned by Supervisor—such as documentation compliance, intake coordination, patient experience, or women's mental health tracking. As part of the Clinical Operations Team, each member may be assigned ownership of specific responsibilities, such as those outlined below. These assignments are subject to change and will be determined based on business needs, individual strengths, and workflow optimization. Team members will typically be the primary point of contact for their assigned areas, supporting consistency, accountability, and process excellence.Clinical Documentation & ComplianceConduct provider note audits and serve as a backup for note auditing tasks.Communicate audit results clearly and supportively, identifying areas for improvement and ensuring that clinicians meet documentation standards.Monitor missing initial notes and delete notes as needed.Track deboarding reports related to compliance and clinical offboarding.Identify patterns in compliance risks and partner with clinical operations leadership to mitigate them. Provider Deboarding & Patient TransitionsManage and update the Provider Deboarding - Patient Transfer list.Support smooth provider transitions by assisting with relevant transfer communications and documentation.Administrative Systems & Support ToolsServe as backup for ePrescribing and other tool tasks, including submissions and system use.Monitor and maintain the functionality of DocuSign or a similar platform for signature requests.Assist with faxes and serve as a backup for incoming and outgoing fax communications.Feedback, Reviews & Patient ExperienceTrack and log patient satisfaction survey responses and online reviews Record and highlight positive provider reviews for internal recognition.Maintain the complaint log and assist with consulting on patient experience issues.Scheduling & Intake CoordinationSupport schedule changes, including updating availability and coordinating with team members. Assist with intake question services and ensure consistent patient onboarding. Qualifications Required Education Level: High School Diploma or equivalent Education Details: Degree in healthcare, business, operations or compliance preferredTwo years of healthcare setting, business operations and clinical provider experienceDesire to assess processes and collaborate on effective solutionsOrganized and detail-orientedComfortable navigating change, shifting priorities, and adhering to evolving workflowsAbility to build partnerships and foster collaborative relationships across the organizationSelf-motivated and able to work autonomously Additional Qualifications, Skills & AttributesConflict resolutionCustomer serviceExperience with provider relations, healthcare operations, or clinical team support strongly preferredCompetent use of EMR tools such as IntakeQ is preferredCRM experience with Salesforce is a plusData Analysis & Dashboard Management is preferredTeam orientedProficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)Intermediate computer skills and technical aptitude required. Benefits Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness:Medical Coverage - HDHP, PPO or PPO Buy-UpHealth Savings Account, Flexible Spending Account, and Dependent Care Account OptionsDental & Vision InsuranceWhole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility:Front-Loaded Paid Time Off (PTO)Observed Holidays & Annual Office ClosureMedical & Parental Leave (in accordance with State and Federal Laws)Bereavement Leave / Pet Bereavement Leave Financial Wellness:Competitive Pay401(k) Retirement Plan and employer matchEmployee Referral ProgramTransit and Parking Voluntary Benefit Professional Development:Professional Development Stipend after 1st Work AnniversaryPaid Professional Development Days after 1st Work AnniversaryLearning & Development Resources Additional Benefits:Short-Term & Long-Term DisabilityGroup Life/AD&D InsuranceEmployee Assistance Program (EAP)Voluntary BenefitsQuarterly Wellness Activities We're committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth. Compensation & Employment Details Pay Range: $45,000 - $52,000 Pay Type: Salary Department: Clinical Operations & Compliance Supervisor: Supervisor, Clinical Operations Supervisees: None Employment Status: Full Time Exemption Status: Non-Exempt W-2 Work Environment: Remote Work Schedule: Monday - Friday, 10 am - 6 pm EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills

Job DescriptionOur Company Genomenon is an AI-driven genetic intelligence company on a mission to save and improve lives by making biomedical information actionable. Rare diseases and cancer affect more than 30 million people in the U.S. alone and hundreds of millions globally, yet most patients still face long diagnostic journeys and limited treatment options. Our goal is clear and ambitious: to deliver the information that shapes diagnosis and treatment for every rare disease and cancer patient. We sit at the intersection of AI, genomics, and real world evidence. Genomenon transforms the global scientific literature into a literature derived, real world evidence (RWE) engine for precision medicine—combining large-scale AI with expert human curation to deliver clean, clinically actionable datasets. This approach fills critical gaps left by EHR and claims data, especially in rare disease and oncology, by showing how patients actually present, progress, and respond to therapy. We turn vast, complex biomedical data—spanning genomics, clinical evidence, and scientific literature—into trusted intelligence that helps clinicians make better diagnostic and therapeutic decisions, and supports life sciences organizations in bringing better therapies to market faster. Our work has real, measurable impact. Genomenon's platforms and services are used by more than 250 clinical laboratories and pharma organizations worldwide to support diagnostic interpretation, variant curation, and evidence-based decision-making across the drug development lifecycle. Each year, our technology helps inform care for tens of thousands of patients facing rare, complex, and time-sensitive conditions—reducing uncertainty and delivering answers when they matter most. What makes Genomenon unique is our ability to support both clinical diagnostics and pharmaceutical innovation on a shared foundation of advanced AI, deep domain expertise, and rigorously curated data. • In the clinic, our solutions directly influence real world patient outcomes. We value curiosity, accountability, and people who thrive in fast-moving, high-impact environments. We are guided by our core values: • Always Learning: Approach challenges with curiosity and a growth mindset, • Data-Driven: Ask a lot of questions and look to the evidence for answers, • Humbly Confident: Aware of the value that we and others bring to the team, • Customer & Patient Driven: Put patients and customers first in everything we do This is a rare role. You'll run a real ABM motion against named clinical lab accounts, build partner marketing programs with platform partners like Illumina, Tempus, and Sophia Genetics, and own positioning and launch execution for a regulated milestone and a category-defining product launch. You'll report directly to the VP of Marketing with no bureaucratic layers between you and the decisions that matter. If you're an experienced clinical channel marketer who has actually run both an ABM motion at enterprise accounts and a real partner/channel alliance program, and you're ready to own a channel end-to-end, we'd love to hear from you. Note: this is an individual contributor role; you will partner directly with marketing team members but this is not a people manager role. Position Responsibilities • Own end-to-end marketing strategy for the Clinical Diagnostics channel, covering Mastermind, CKB, and the future ClinDx product portfolio, • Design and execute ABM strategy for named clinical lab accounts (hospital labs, reference labs, molecular labs), in partnership with the ABM Coordination Lead, • Build and run partner marketing programs with Illumina, Tempus, Sophia Genetics, and ecosystem partners: joint webinars, co-branded content, MDF management, marketplace presence, and integration launch GTM, • Own messaging, positioning, and product marketing for Mastermind PRO and CKB, including the CKB FDA recognition milestone moment and the Mastermind Next-Gen API launch, • Drive demand generation and own pipeline accountability for the ClinDx channel, • Develop sales enablement for the ClinDx sales team in partnership with the VP of Sales and clinical AEs, • Set conference strategy for AMP, ACMG, AACC, CAP, and partner events, • Own the Labs journey hub on the rebuilt website (live June 30, 2026): content, conversion, and ongoing optimization, • Build and maintain the library of lab references and case studies; develop expansion plays into existing Mastermind and CKB customers You don't need a large agency on speed dial. You need a clear target list, a defined play library, warm partner relationships, and the discipline to execute against both. That's exactly what this role offers. Skills and Background • 8+ years of B2B marketing experience, with 5+ years in life sciences, molecular diagnostics, NGS, genomics SaaS, or adjacent industries, • Hands-on ABM ownership at enterprise accounts: personally designed and executed programs against named accounts, not just supervised — with account-level pipeline impact to show for it, • Formal partner marketing track record: joint webinars, co-branded content, MDF planning and reporting, marketplace presence — examples on the resume, not theory, • Enterprise sales partnership experience: owned MQL/SQL definitions, account-level intelligence, and sales enablement that field reps actually used, • Product marketing fluency: led positioning, messaging, and launches for technical B2B products in regulated or scientific markets, end-to-end, • Pipeline and revenue accountability: owned a marketing-sourced or influenced number, reported against it, and hit it, • Cross-functional leadership without authority: directed shared resources (content, design, web, events) and delivered cross-functionally with Sales, Product, and BD without a direct reporting line, • Sharp written communication: tight, audience-tuned business writing and the ability to pressure-test messaging against a discipline frameworkQualifications, • Demonstrated buyer fluency with molecular pathologists, lab directors, and variant scientists — this cannot be faked in a 6-month ramp, • Direct experience marketing into clinical diagnostic labs, molecular labs, or hospital labs (NGS, variant interpretation, in-vitro diagnostics), or a closely adjacent industry such as genomics SaaS, sequencing platforms, CDx, or real-world evidence, • Proven ability to lead without authority in a matrix environment, with examples of shared-resource management and cross-functional delivery, • Excellent written and verbal communication skills; able to write a one-page strategy memo and a compelling partner brief equally well, • Strong organizational skills and ability to manage multiple workstreams and priorities simultaneouslyNice to Haves (or Coachable), • Existing relationships with molecular pathology directors, lab directors, or variant scientists at named clinical lab accounts, • Marketplace and channel-partner experience (e.g., OEM co-marketing programs), • Prior experience marketing a product through an FDA recognition, 510(k), or comparable regulated milestone Genomenon is committed to inclusion across race, gender, age, religion, identity, disability, and background — in how we hire, how we work, and how we lead. If you're excited about the role but unsure whether you meet every qualification, we encourage you to apply. We'd rather review one more resume than miss the chance to meet someone exceptional.

Job Description Who We Are: Gift of Life Donor Program, the non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware, is responsible for recovering and distributing organs and tissues used in lifesaving and life-enhancing transplants. What We Want for an Organ and Tissue Coordinator: An adaptable, confident, strong communicator, and achiever with a passion to help improve the donor management and allocation process What’s in it for you? • Excellent opportunity for the experienced Medical Scribe, QA Analyst, or degreed EMT-B, • Opportunity to interact with and learn from world-class health professionals to positively impact lives, • Work with state-of-the-art technology in an ergonomically designed workplace, • Outstanding benefits package including medical, prescription drug, dental and vision insurance; tuition assistance, and employer matched 403(b) As an Organ and Tissue Coordinator you will: • Partner with hospitals and agencies; collect clinical patient information; evaluate referred patients for organ and tissue donation, • Follow GLDP, FDA, UNOS, EBAA and AATB standards to identify potential donation opportunity and to ensure safety of organs and tissue for potential recipients, • Work with the families of potential eye and tissue donors to create lasting legacies for their loved one, advocate for donation on behalf of potential recipients, • Interact with other professionals including physicians, medical examiners/coroners, funeral directors, and pathologists to coordinate all aspects of the donation process, • Share complex clinical information about donors through extensive interaction with transplant surgeons and coordinators; allocate organs and coordinate lifesaving transplants, • Coordinate with organ procurement organizations nationally on behalf of local transplant centers, • Coordinate organ transplants (recovery through transplant) from donors located throughout the USA; coordinate recovery team air/ground transportation, • Place organs/tissues with researchers in accordance with policy and medical/ethical standards, • Work seven 12.5 hour shifts bi-weekly from 6:45 AM-7:15 PM and 6:45 PM to 7:15 AM. Each schedule is for 8 weeks (8 weeks day/8 weeks night); work every other weekend/holiday The ideal candidate will have: • A BS/BA in sciences or a health-related field (Biology, Health Sciences, Public Health or Medical Technology) or degreed EMT-B and at least one year of experience working in a healthcare role in a hospital, laboratory, emergency medical services or other healthcare organization, • Excellent verbal and written communication skills, • Basic medical terminology and understanding of human anatomy, • Possess critical thinking with excellent problem-solving skills, • Ability to effectively prioritize multiple tasks and respond to rapidly changing situations, • Strong computer skills with working knowledge of Microsoft Office Join the nation’s leading organ procurement organization We are an equal opportunity employer and support diversity in our workplace.

Job DescriptionWant to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Supervisor will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Shift Supervisor should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.WHAT YOU WILL DO • Follow and uphold established policies for sales and customer service to ensure customer satisfaction, • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team, • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager, • Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently, • Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway. Report any delivery discrepencies immediately to G/P & Inventory Manager to rectify., • Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:, • Correct cash handling and discount application, • Verification of proper paperwork, documentation, and ID for patients, • Security measures and safety compliance, • Maintenance of an organized and clean store, • Support of open communication with the management team and other coworkers, • Reporting of team member issues or patient situations, • End of day daily update e-mails, • Opening and closing duties, • Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:, • Lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager, • Able to complete all MOD cash and inventory functions for closing procedures, • Follow all Safety & Security procedures for opening and closingWHAT WE ARE LOOKING FOR, • High School diploma or General Education Development (GED) required, • Associate or Bachelor’s degree in any field preferred, • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality, • Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience, • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals., • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills, • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handlingPHYSICAL REQUIREMENTS, • Constantly perform desk-based computer tasks, • Frequently sitting and standing, • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds, • Occasionally Twist/bend/stoop/squat, kneel/crawl, • Must be able to work a flexible schedule to include weekends and holidays, • Complete any needed assistance including oversight and coverage outside of, • the assigned region as required