929 Best insurance customer service Jobs in White Plains, New York (December 2025)

Director, Product Management - Business Identity Commercialization

4 days ago

Harrison

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Business Identity Commercialization Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Director of Product Management, Business Identity Commercialization, plays a pivotal role in shaping Mastercard’s business identity business by leading the development of scalable, interoperable solutions that enable businesses to be securely identified and trusted across digital ecosystems. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver Business Identity products solutions that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Director ensures Business Identity offerings deliver measurable value and align with Mastercard’s broader vision for digital trust infrastructure. The Role: • Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact., • Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard’s digital trust vision., • Translate strategic goals and market/customer insights into actionable roadmaps for Business Identity solutions, • Lead cross-functional execution in partnership with engineering, data science, legal, and commercial teams to deliver scalable services that support secure onboarding and fraud mitigation., • Manage product lifecycle activities, including performance tracking, and continuous improvement based on customer feedback and data-driven insights., • Drive commercialization initiatives in areas of go-to-market strategy and planning, market assessment and new market entry, product commercial readiness, pricing, sales enablement, and contracting, • Work with global and regional go-to-market teams to develop channel strategy and capabilities and coordinate activities to support lead gen and business development, • Partner with Finance and Sales on modeling of strategic partnerships and building new frameworks for streamlined execution globally, • Conduct research and studies to inform go-to-market strategy and future service evolution and expansion, • Develop educational and training materials, and other documentation to communicate our offering internally to regional representatives, and externally with customers,, • Partner cross-functionality and externally on efforts to shape and define internal and industry standards needed for interoperability and scale., • Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success. All About the Role: • Experience owning various responsibilities across the product development lifecycle, • Experience in the commercialization and expansion of products into new markets, • Functional experience in pricing frameworks and financial modeling, • Experience working with commercial teams to drive the GTM strategy, • Ability to coordinate and influence stakeholders across a global organization, • Display deep analytical and problem-solving skills, • Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders, • Comfort with and an ability to adapt in a rapidly changing environment, • Proactive leadership skills with ability to drive tangible results in a cross-functional team, • Balance of analysis with appropriate business risk-taking to support speed-to-market, • Working knowledge of identity, digital payments, and security landscape is an advantage, • Bachelor’s degree required, advanced or master’s degree is an advantage, • Ability to travel up to 15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD

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