Compliance & Performance Analytics Manager
2 days ago
Seattle
Job Description JOB DESCRIPTION Job Title: Compliance & Performance Analytics Manager Effective Date: 5/8/2026 Reports to: Chief Program Officer Pay Range: $83,775.10 -$101,820.26 Status: ☒ Full Time ☐ Part Time ☒ Regular ☐ Temporary FLSA: ☒ Exempt ☐ Non-Exempt Job Summary: The Compliance & Performance Analytics Manager will be expected to develop, implement, and oversee Chief Seattle Club’s compliance programming, ensuring adherence to all policies and procedures, allowable and eligible expenses, benchmarks and outcomes, and fidelity to Permanent Supportive Housing standards through the use and collection of data. This position will share responsibility for onboarding and supporting data requirements for our CSC data collection software, Apricot, including accurate, timely and compliant data reporting. This position will report to the Chief Program Officer and will work closely with program, accounting, and fundraising/grant writing leads. Essential Job Functions: • Develop, implement and improve internal policies and procedures for effective contract, grant, and philanthropic funding administration., • Assess compliance-related risks and figure out ways to reduce them, including processes to address issues that are out of compliance., • Administer and support the organization’s Apricot data system, including user access, system configuration, data collection, and reporting tools., • Provide monthly updates to CPO regarding status of grants and contracts reporting, areas for growth, areas for concern, and maintain an organized recording system for the essential due dates for each grant/contract., • Coordination with program accounting lead to ensure all budgeted costs are tracked and reported to the accounting team., • Coordinate with the program staff to resolve data quality issues, address reporting gaps, and ensure data aligns with grant requirements., • Ensuring reports are delivered to the program and accounting leads and finance to complete the invoice package or directly to the Funder., • Coordinate with program staff regarding requests for program monitoring, including organizing data, responding to documentation requests and coordinating with program teams., • Support communication with funders by providing accurate data, documentation, and reporting materials as requested, in coordination with leadership., • Follow compliance with sponsor, federal, state, county, city laws and regulations., • Support ongoing training to program staff as it relates to grant administration, data entry standards, system uses, data quality related to Apricot and HMIS and organizational policies related to budgets and data collection., • Partner with Program and accounting team leads to ensure programmatic data entered into all internal and external databases is complete and correct., • Liaise with Program and accounting team leads and case managers as necessary to resolve data discrepancies and improve data quality., • Assist with the development of the Program Evaluation process including key project documents, policy and procedures, evaluations, satisfaction surveys, etc., • Identify areas for staff training and deliver effective training to ensure quality data collection and entry protocols are followed., • Maintain a organized electronic records and documentation in alignment with funder and organizational requirements., • Regularly review inactive files and prepare for archiving based and funder policies and procedures., • Participate in all internal meetings and/or trainings related to data systems, grants, administration and/or compliance processes., • Attend all CSC meetings., • Maintain active engagement in promoting a safe work environment by following safety procedures and participating in required safety trainings relevant to this role. Education: Bachelor’s degree in Accounting, Finance, Business Administration, Public Administration, Nonprofit Management, Data Analytics, Information Management, or a related field; equivalent combination of education and relevant experience may be considered. Master’s degree in a related field preferred. Experience: Minimum 5–7 years of experience in grants and contract compliance, financial management, grant administration, program reporting, or data-focused program operations within a nonprofit or human services setting. Experience analyzing program, compliance, or grant data to identify trends, risks, gaps, and opportunities for improvement is strongly preferred. Demonstrated experience using data systems such as Apricot, HMIS, or similar case management, grants management, or reporting platforms is highly desirable. Technical Skills & Competencies: Advanced proficiency in Excel and Microsoft Office tools for reporting, reconciliation, analysis, and presentation of findings. Ability to build, maintain, and improve data tracking tools, dashboards, reports, and data collection workflows that support decision-making and accountability. Strong skills in data validation, quality assurance, routine audit review, troubleshooting data for reporting requirements, and ensuring accuracy and consistency across multiple systems. Confidence in data collection, compliance reporting, invoicing support, and translating data findings into actionable recommendations. Soft Skills: Strong communication, cross-functional collaboration, training and coaching ability, critical thinking, problem solving, organization, flexibility, and self-motivation. Ability to explain complex program, compliance, budget, and data requirements to staff, leadership, funders, and other partners with clarity and professionalism. Preferred Qualifications: Preferred qualifications include familiarity with program evaluation, outcome measurement, and performance management practices in nonprofit or human services settings, as well as experience supporting staff training, data literacy, reporting practices, and documentation standards across teams. Work Environment & Physical Requirements: • This position primarily operates in a professional office environment and requires regular on-site work., • Work involves frequent use of standard office equipment, including a computer, phone, printer, copier, and other administrative tools., • Ability to remain stationary for extended periods while working at a desk and using a computer., • Ability to communicate effectively in person, by phone, and in writing., • May occasionally need to move files, office supplies, or materials and attend meetings or trainings at other office locations. Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available. This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment. Equal Employment Opportunity Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity. Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.