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Job Description: Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. * Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. * Accountable for improving on overall customer service metrics. Operations * Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. * Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. * Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. * Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. * Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. * Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. * Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. * Ensures team members have a working knowledge of all computer and technology systems and software. * Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. * Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management * Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. * Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. * Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management * Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. * Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. * Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. * Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. * Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development * Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. * Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. * Obtains and maintains valid pharmacy technician license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. * Assists Store Manager in planning and communicating the company and store strategy. Job ID: 1765852BR Title: Emerging Store Manager Company Indicator: Walgreens Employment Type: Full-time Job Function: Retail Full Store Address: 5305 MAIN ST,WILLIAMSVILLE,NY,14221-05329-09759-S Full District Office Address: 5305 MAIN ST,WILLIAMSVILLE,NY,14221-05329-09759-S External Basic Qualifications: * Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). * Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. * Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Willingness to work flexible schedule including extended days, evenings, and weekend hours. * Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. * Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications: * Bachelor's Degree . * Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. * External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 09759-WILLIAMSVILLE NY

Job Description Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are seeking a hands-on, process-driven Manufacturing Operations Manager to lead our regional shop operations with a strong focus on efficiency, workflow optimization, and operational excellence. In this role, you will oversee fabrication, production planning, logistics, and shop performance while driving continuous improvement initiatives that enhance throughput, quality, safety, and cost control. You will partner closely with Project Managers, Purchasing, and QA/QC to ensure materials and fabricated components are delivered accurately and on schedule to support project success. Are you passionate about improving processes, optimizing workflow, and leading high-performing teams in a fast-paced fabrication environment? If so, we invite you to join our team. What We Offer: • Danforth invests in you and your future with employee engagement, team support, career development, and mentoring, • We are a professional organization offering quality benefits, including:, • Medical, dental, disability, and life insurance, • 401(k) & ESOP with generous profit-sharing/matching contributions, • Competitive PTO, holidays, and additional financial incentives What We Ask of You: • Lead and coordinate all pipe, and sheet metal fabrication activities across regional shops, • Drive continuous improvement initiatives focused on efficiency, workflow optimization, and waste reduction, • Develop and implement master fabrication and production schedules to maximize throughput and on-time delivery, • Evaluate and improve shop processes, tooling, and layout to enhance productivity and accountability. Lead ROI studies for process and equipment purchases., • Ensure all work is performed in the safest manner possible, reinforcing a strong safety culture, • Participate in turnover, pre-construction, and project status meetings to maximize fabrication opportunities, • Collaborate with Project Managers, Purchasing, and QA/QC to align on certifications, communications, Internal SOP’s, contract and code requirements, • Oversee shop deliveries, drivers, and order accuracy to ensure reliable material flow to job sites, • Oversee management of shop inventory levels to ensure materials are available and ready to support project demands, • Oversee team responsible for deliveries, tools, and equipment, • Monitor key performance metrics and implement process improvements to reduce cost, improve quality, and increase efficiency, • Foster strong labor relations and continuously improve workforce productivity and engagement Experience & Competencies: • Bachelor’s degree in industrial, manufacturing, mechanical, or related field preferred but not required; equivalent practical experience will be considered, • Approximately 10 years of experience in mechanical shop fabrication, manufacturing, or industrial production environments, • Demonstrated success driving process improvement, workflow optimization, or Lean initiatives, • Strong understanding of pipe and sheet metal fabrication, procurement, and assembly, • Experience working with labor unions and improving labor relations and efficiencies, • Strong analytical, organizational, and leadership skills, • High level of integrity, professionalism, and continuous improvement mindset Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $80,000 - $110, 000, based on individual experience, qualifications, and location. John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination.

Job Description95,000 - 115,000 Why Join Our Team? Custom Building Products is a recognized industry leader in tile and stone installation systems, proudly serving customers for over 50 years. We are committed to delivering innovative, high-performance solutions backed by exceptional technical expertise and customer support. Our dedication to quality and continuous improvement has made us a trusted partner for professionals across the construction and remodeling industries. We also foster culture of growth and opportunity for our employees. We are currently seeking a motivated Territory Sales Manager to join our team in the New York region. You must be a highly motivated and results-driven Territory Sales Manager to oversee and grow sales and focus on the New York, Buffalo and Albany, New York region. Reporting directly to the Regional Sales Manager, the Territory Sales Manager will be responsible for driving sales of Custom Building Products, while developing and managing relationships with both direct and non-direct construction accounts across the designated territory. This role plays a critical part in executing the company's sales strategy and is ultimately accountable for achieving sales targets and expanding market presence within the assigned region. What we Offer: • Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life., • Career Growth: Join an industry leader renowned for world-class design, manufacturing, sourcing, and distribution. This is an opportunity to propel your career forward. Responsibilities: • Develop and maintain territory specific information relative to competitors in the market to aid in the development and implementation of aggressive plans to defend and grow our market position., • Manage financial information relevant to sales volume, margins, market growth and profitability of the territory., • Manage internal communications, corporate directives, and interpersonal relationships with operations personnel., • Responsible for new business development via prospecting, qualifying, selling, and closing as well as generating ideas that contribute to territory, business unit, company vision and profitability., • Contribute to executive management staff regarding market trends, policies, budgets, and industry trends and standards., • Achieve assigned sales territory objectives through steering effort to profitable products and profitable customers by maximizing promotion and sales activity., • Control expenses to meet budget guidelines. We Require: • 3-5 years sales experience in construction or building products, preferably in the tile and stone installation and tool industry., • A demonstrated track record in developing and managing a high volume of new and existing accounts on a regular basis, including all aspects of the sales cycle from inception of revenue and profit strategy through closing to meet and exceed business objectives., • Candidates should have a bachelor's degree., • Strong organizational skills for proper territory planning and/management to lead to sales growth., • Strong customer service orientation., • Excellent written and verbal communication skills, as well as excellent presentation skills., • Ability to self-motivate and multi-task and work independently or within a team. The process is simple. Click on the “apply” button to get started. Good luck!

Job DescriptionWachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician for work at various retail locations across the United States. We seek self-motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees. Benefits Package: Company Paid! • Medical, Dental, Prescription & Vision Benefits, • Life, AD&D, and LTD insurance, • Paid Vacation and Holidays, • Company-Matched 401K and IRA Retirement Savings, • Per-Diem paid when overnight travel is required, • Drive time and mileage paid for use of a personal vehicle when travel is required, • Company vehicle provided after orientation Requirements:, • Field installation experience in security environments: Fire Alarm /Intrusion / Access Control, • NICET certification (Preferred), • Current/valid state required Physical Security license and/or Life Safety license in the applicable technology., • Knowledgeable about NFPA standards, including NFPA 70 and 72, • Work schedule mainly during the day 8 am to 5 pm, with some night shifts., • Available and willing to work at heights of 20’-60’ on lifts., • Experience reading blueprints and site maps., • Experience with multiple Intrusion/Access system manufacturers is a plus., • Assist with pre-installation opportunities by designing and planning technical solutions., • Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools., • Excellent customer relationship and communication skills; verbal and written., • Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle, • Computer/laptop/smartphone proficiency., • Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus., • Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems., • Valid driver’s license with a clean driving record; no DUI or DWI in the last three years. Responsibilities:, • Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN., • Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work., • Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements., • Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts., • Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics., • Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes., • Tests to ensure all newly installed fire alarm systems and component devices are operational., • Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA., • Perform any other duties not specifically statedherein, but which your supervisor may assign., • Ensure all work complies with current codes and regulations., • Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment., • Conduct tests to ensure all newly installed systems and component devices are operational.

Job Description Health Home Care ManagerJob Title: Health Home Care ManagerReports to: Care Management Coordinator Job Category: Non-Exempt Salary: $20.50 per Hour Department: Care Management Position Purpose: Provides person-centered services to an assigned caseload of adult clients and serves as a liaison between clients and clinics in a way that increases client commitment to their care plans, increases their abilities to manage and reduce their symptoms in the community so that clients' mental health is improved and the use of emergency and inpatient. services is reduced. Primary Position Responsibilities: Care Planning and Coordination • Provides comprehensive assessment and service planning with consumers who have chronic medical problems and/or significant mental illness., • Builds person-centered relationships with clients by getting to know them and what motivates them, resulting in trusting, positive relationships in which clients experience support and help and demonstrate commitment to their care plans., • Provides Care Management activities including face-to-face meetings, mailings, electronic communications and telephone calls with consumers, their families/significant others, and various community service providers., • Manages caseloads that vary from 55-65 persons depending on level of contact needed per client., • Responds on a timely basis to telephonic, e-mail, or other communications related to consumers, internal correspondence, or outside communications related to the Care Manager position., • Advocates for clients, monitors their health and medication adherence, arranges for/transport to medical appointments, and connects to entitlements., • Intervenes when clients are in crisis, evaluating risks and supports, and develops and implements a crisis management plan. Evaluates when crises have resolved and/or are managed and adjusts service levels accordingly., • Works effectively within a designated BFNC Care Management Team to provide necessary services to all consumers attached to the team to ensure 24 hour, 7 day a week coverage., • Provides outreach and engagement activities to active and potential consumers to elevate levels of care plan commitment and recruit new clients., • Links clients to medical, financial, social, rehabilitation and psychiatric services, • Develops, monitors, and periodically updates a comprehensive, individualized, client centered Plan of Care that will integrate the individual's medical and behavioral health services, rehabilitative, long term care, and social service needs as applicable., • Maintains audit-ready charts including required assessment, service planning and Contact Notes as required., • High School degree with 3 years of experience in a human services or healthcare setting working directly with people. Bachelor's degrees welcome., • Must have a valid New York State driver's license, • Demonstrated passion for working with people from all backgrounds and ages and providing person-centered care supported by excellent interpersonal and communication skills, • Excellent written and oral communication skills with strong organizational skills, • Fully proficient in Microsoft Office and experience with or ability to master electronic health records, • Must be able to work independently, • Must exhibit a passion for BFNC's vision, mission and values and act as a role model for agency values and responsible practices, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, • The job specifications cited in this Job Description are not to be interpreted to be a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management can at its discretion add, drop, or change at any time the duties, responsibilities, and expectations of this job., • This job description does not constitute an offer of employment, continuous employment, or an employment contract.

Job DescriptionJob Title: HR ManagerLocation: Buffalo, NYHire Type: Direct HirePay Range: $85,000 - $115,000Work Type: Full-timeWork Model: OnsiteWork Schedule: Monday – Friday, 9am – 5pm Recruiter Contact: Karissa Lubberts, & Scope:Positional OverviewThe Imagine Group is recruiting for a HR Manager on behalf of our client, a leading personal injury law firm based in Buffalo, NY, providing compassionate and results-driven legal advocacy for clients facing serious injuries and wrongful-death claims throughout Western New York. In this role, you will be responsible for overseeing all aspects of human resources operations, including recruitment, employee relations, performance management, and compliance with employment laws and firm policies. You will partner with leadership to support workforce planning, foster a positive and professional culture, and implement HR strategies that align with organizational goals and long-term growth.Role & Responsibility:Tasks That Will Lead to Your Success • Own and manage HR operations across the full employee lifecycle including hiring, onboarding, performance management, employee relations, and offboarding., • Champion a consistent, high quality employee experience by ensuring people’s processes are fair, clear, and aligned with the firm’s values and standards., • Serve as a key leadership partner during periods of growth by scaling people practices, supporting hiring waves, and helping managers lead effectively as teams expand., • Partner with leadership on hiring decisions, candidate evaluation, and offer recommendations., • Act as the firm’s internal authority on federal and New York State employment law and compliance requirements., • Own and administer BambooHR including employee records, onboarding workflows, job changes, PTO tracking, and system accuracy., • Oversee employee benefits administration including enrollments, changes, leave management, and employee communications., • Partner with Accounting and Operations to support payroll inputs, audits, and benefits accuracy., • Maintain and regularly update the employee handbook and HR-related policies to ensure alignment with current law and firm practices., • Develop and deliver training and guidance for managers and team members on HR policies, compliance requirements, and workplace standards including harassment prevention, performance management, and handbook related topics., • Serve as the primary HR partner for managers, providing real-time coaching on performance feedback, corrective action, and accountability., • Lead through influence and partnership by balancing compliance requirements with practical, business-minded solutions that build trust and buy-in., • Establish and reinforce clear boundaries for what HR is and is not responsible for, supporting manager accountability., • Proactively identify compliance risks and recommend changes to policies, practices, or documentation., • Design, administer, and analyze employee surveys and feedback mechanisms, present insights to leadership, and support changes based on results., • Prepare and maintain HR reporting related to headcount, turnover, compliance, and people operations metrics., • Support team members and managers through change by providing clear guidance, communication, and structure in a fast-paced environment., • Support engagement initiatives and internal communications as appropriate while maintaining a professional HR lens.Skills & ExperienceQualifications That Will Help You Thrive, • Significant progressive HR experience with increasing responsibility, including employee relations and performance management, typically seven or more years., • Demonstrated experience supporting organizations through significant growth or organizational change while maintaining consistency, culture, and compliance., • Demonstrated experience operating independently as the primary HR authority in a professional environment., • Strong working knowledge of federal and New York State employment requirements., • Active HR certification such as SHRM CP, SHRM SCP, PHR, or SPHR strongly preferred., • Demonstrated experience coaching managers and delivering difficult conversations with professionalism and confidence., • Experience working in a structured, process-driven organization., • Experience working in an HRIS required, BambooHR experience strongly preferred., • Exceptional judgment and discretion when handling sensitive and confidential information., • Strong organizational skills with excellent attention to detail and follow-through., • Clear and effective written and verbal communication skills., • Ability to work collaboratively with leadership and managers across the organization., • Comfortable working in a fast paced, in-person professional environment.

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. Starting Salary $74,000 / year Ideal candidate would possess previous security experience and a valid driver's license for more than 1 year. RESPONSIBILITIES: • Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day, • This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training, • Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments, • Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized, • Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;, • Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed, • Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests, • Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner, • Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director, • Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management), • Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support, • May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek. QUALIFICATIONS: • Minimum high school diploma or equivalent required., • Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required., • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required. • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required, • Ability to write effective and concise reports in neat, legible handwriting is required, • Professional, articulate and able to use good independent judgment and discretion, • Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently, • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required, • College education or business classes, • Experience in scheduling, operations or other functions of security industry, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal day If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1560989

Job DescriptionJob Title: Customer Service RepresentativeLocation: Buffalo, NY Hire Type: Temp – to – perm Pay Range: $20.00/hourWork Type: Full-timeWork Model: OnsiteWork Schedule: Monday – Friday, 9am – 5:30pmRecruiter Contact: Luisa Beato; Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a Customer Service Representative on behalf of our client, a leading environmental services provider in Buffalo, NY specializing in waste management, recycling, and industrial cleaning solutions. The organization supports municipalities, businesses, and manufacturers with sustainable disposal practices and innovative resource recovery programs. Known for its commitment to safety, compliance, and environmental stewardship, it plays a key role in maintaining clean and efficient communities.In this role you will be responsible for serving as the primary point of contact for customers, handling inquiries, service requests, and issue resolutions with a high level of professionalism. You will coordinate with internal teams to ensure timely service delivery, maintain accurate account records, and support billing or scheduling needs. Success in this role requires strong communication skills, attention to detail, and a commitment to delivering a positive customer experience.Role & Responsibility:Tasks That Will Lead to Your Success • Successfully complete training to become knowledgeable about the waste services industry and company services and policies., • Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner., • Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues., • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner., • Receive and review individual performance metric reports and action plans with manager to understand individual performance., • Enter service data into computer., • Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution., • Perform other job-related duties as assigned or apparent.Skills & ExperienceQualifications That Will Help You Thrive, • High School Diploma or GED (accredited), • 2 – 3 years of Customer Service experience, call center environment preferred., • Other Knowledge, Skills or Abilities Required., • Basic use of the MS Office (Word, Excel and Outlook)., • Strong keyboarding skills., • Professional email communication skills., • Excellent verbal, written and analytical skills., • Good time management skills to prioritize and plan work activities., • Positive and engaged attitude., • Identifies and resolves problems in a timely manner., • Reacts well under pressure and treat others with respect., • Work efficiently and effectively, both independently and as a team to ensure call standards., • Balances team and individual responsibilities and helps build a positive team atmosphere., • Adapts and able to deal with frequent changes in the work environment.

Job Description Reports to: Project Director Employee Status: Full Time, Exempt Location/Office: Buffalo, NY (CAI has a hybrid work schedule of working 2 days in the office and 3 days remote) This position is supported through federal grant funding. Continued employment is contingent upon the availability of grant funds. GENERAL STATEMENT OF RESPONSIBILITIES: The Project Manager of HOPE Buffalo works in partnership with a multidisciplinary team to provide day-to-day management and coordination of all activities associated with achieving the goals of the HOPE Buffalo initiative. Under the direction of the Project Director, this position supports the planning, implementation, coordination, and continuous improvement of program strategies aligned with approved workplans and funder requirements. HOPE Buffalo is a citywide, youth-centered initiative focused on optimizing youth wellness and reducing rates of teen pregnancy and sexually transmitted infections through evidence-based and evidence-informed programming, community-wide referral systems, youth leadership, and cross-sector collaboration. This role provides operational coordination, oversight, and technical assistance to community partners, youth-serving organizations, and internal teams to ensure consistent, high-quality program implementation across multiple settings. The Project Manager plays a critical role in translating strategy into action by supporting partner engagement, tracking program activities and deliverables, facilitating communication across teams, and ensuring required documentation and data are collected to support monitoring and reporting. In doing so, the Project Manager helps sustain strong partnerships, elevate youth voice, and support the effective execution of HOPE Buffalo’s programs and activities citywide. MAJOR TASKS AND RESPONSIBILITIES (including, but are not limited to): • Provide day-to-day operational support for HOPE Buffalo programs and activities in alignment with approved workplans., • Track program activities, timelines, and deliverables to ensure consistent implementation across partners., • Proactively identify and address operational issues, escalating to leadership as appropriate., • Manage and support preparation for program-related meetings, trainings, and implementation activities., • Record and disseminate meeting notes and key action items for internal and partner meetings as appropriate., • Serve as the primary point of contact for program partners, contractors, and facilitators., • Coordinate partner onboarding, communication, and ongoing technical assistance to support high-quality implementation., • Support monitoring of partner progress toward scope of work and follow up on required deliverables and documentation., • Establish and maintain systems to ensure timely payment of partners, youth, and community members., • Maintain strong, collaborative relationships with community partners, stakeholders, and youth involved in HOPE Buffalo programming., • Maintain organized project files and databases in accordance with organizational standards (i.e., project management systems, training management systems)., • Coordinate with internal communications staff and partners to support the development of public-facing materials, including website content, newsletters, reports, and press-related communications, to advance project visibility and stakeholder engagement., • Support consistent program delivery and fidelity across sites and partners., • Assist with feedback loops and continuous quality improvement efforts informed by youth, partners, and staff. Perform other duties as necessary/assigned. MINIMUM EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED: • Bachelor’s degree and/or a minimum of 5 years combined (training and field) experience in public health, education, community engagement, social work or a related field., • In-depth knowledge and understanding of the Buffalo Community and Buffalo Public School System., • Knowledge of quality improvement and performance management principles to improve youth and community outcomes., • Strong analytical, facilitation, and interpersonal skills, as well as strong oral and written communication skills., • Familiarity with evidence-based sexual and reproductive health interventions., • Excellent planning skills, extremely organized, and ability to multitask., • Demonstrated skills in project coordination and project management., • Ability to work both independently and as part of an interdisciplinary team., • Advanced knowledge of Microsoft Word/PowerPoint/Excel/Outlook. PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Project Manager, HOPE Buffalo job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Project Manager’s job. While performing the Project Manager, HOPE Buffalo responsibilities, the employee is required to talk and hear. This position requires the employee to be on-site at a CAI office. The employee is often required to sit and work at a desk for prolonged periods of time and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Must be able to lift up to 15 pounds at times. Vision abilities required by this job include close vision. This job description is intended to convey information essential to understanding the scope of the Project Manager, HOPE Buffalo position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Compensation The salary range for this position is $65,000 - $75,000. CAI offers a generous benefits package including: • Medical, dental and vision insurance, • Employee Assistance Program (EAP), • Flexible spending Account (FSA), • Dependent Care Account (DCA), • Transit Reimbursement Account, • Life Insurance – company sponsored up to $50,000, • Long term disability (LTD), • Short term disability (STD), • 401K retirement plan after three (3) months of employment, • Semi-monthly payroll, the 15th and last day of each month, • Flexible and Hybrid work schedules, • 11 Holidays per year, • 2 Personal days year, • 12 Sick days per year, • 10-15 Vacation days per year increasing after 4 years of service, • 1 Cancer Screening Day per year, • Bereavement Leave, • Jury Duty Leave, • CAI is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

UC) is responsible for providing strategic leadership for institutional communications initiatives and practices, including internal communications, issues management, marketing and branding, trademarks and licensing, visual and editorial storytelling, crisis communications, and media relations for

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Work alongside clients implementation managers during User Acceptance Testing and end-user training.

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration.Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and t

Business Systems Analyst / Technical Project Manager - Buffalo*. Collaborate with clients' implementation managers on User Acceptance Testing and End User Training.

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Reviews and prioritizes incoming calls, requests, communications and documents.

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Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting.If you are contacted for such information by these methods, or any other method, please verify the ide

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