Operations Manager
10 days ago
Fairfield
Job Description Summary: Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations. Duties and Responsibilities: • Warehouse:, • Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping., • Manage inventory organization and ensure that products are shipped accurately and on time., • Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization., • Supervise and cross train warehouse staff., • Performs other related duties as assigned by management., • Customer Service:, • Ensure excellent customer service to both internal and external customers., • Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently., • Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures., • Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs., • Performs other related duties as assigned by management., • EHSS:, • Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location, • Perform safety audits to verify performance and identify safety hazards., • Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized., • Owner of location security systems & processes, • Performs other related duties as assigned by management. Qualifications: • Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university., • Certification in Supply Chain and Operations Management, • Computer skills required: NetSuite, MS Office, RF Smart and Zebra., • Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS), • Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.