Trabajos it service desk en Atlanta, GeorgiaCrear alertas

Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. J ob Tit le : Patient Care Advocate Job Location: Remote Eligible Locations: Candidates must reside in one of the listed counties to be considered for this role. • Florida: Brevard County, Broward County, Palm Beach, • Georgia: Sumter County, Jefferson County, Rockdale County, Fulton County, Douglas County, Decalb Count, Bulloch County, Newton Countu and Cherokee County, • Ohio: Miami County, Mahoning County, Trumbull County, • Texas: Tarrant County, Dallas County, Harris County, Travis County and Williamson County, • Mississip: Forrect County, Hinds County and Lee County, • Alabama: Autauga County, Montgomery County, • Arkansas: Desha County, • Pennsylvania: Elk County, • South Carolina: Dorchester County and York County About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You'll Do: • Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility., • Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications., • Cost-Sharing & Payment : Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable., • Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount., • Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility., • Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary. What We're Looking For: • Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus), • Strong attention to detail and ability to navigate complex processes, • Excellent communication skills for working with patients, healthcare providers, and pharmacies, • A genuine passion for helping others and making a positive impact on their healthcare access, • The ability to work efficiently and collaboratively within a team environment S ucce ss Factors for Working from Home • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise., • Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment., • Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream., • Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions., • Tech-Savvy : Comfort with technology and ability to learn new systems quickly., • Self-motivation & Independence : Ability to stay productive and manage your time effectively in a remote environment., • Communication Skills : Strong verbal and written communication skills, especially in a virtual setting., • Adaptability : Ability to adapt to changing technologies and procedures while working remotely. C ompe nsation & Perks • Hourly Pay : $15 per hour, • Company-Provided Equipment: All necessary equipment will be provided., • Comprehensive Benefits : Full health insurance package including medical, dental, and vision coverage., • Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply)., • Generous Referral Program : Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts., • Comprehensive Training : Paid training to ensure you are fully prepared for success., • Career Growth : Opportunities for career advancement and professional development within a leading healthcare provider., • Work-from-Home Convenience : Save time, and money, and reduce your environmental footprint., • Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans. What Success Looks Like: • Reduced out-of-pocket costs for patients through effective cost-sharing and copay assistance, • Timely and accurate processing of prescription claims and approvals, • High patient satisfaction with the program's support and streamlined experience, • Compliance with program requirements and monitoring of patient eligibility for ongoing assistance Why Join Us? • Be part of a team that makes a real difference in patients' lives by reducing the cost of necessary medications, • Opportunity for professional growth in the healthcare and insurance sectors, • Competitive compensation and benefits package, • A collaborative, supportive, and innovative work culture Ready to Make an Impact? Join us in making prescription medications more affordable and accessible for those who need them most. If you're ready to help make a difference, we'd love to hear from you! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We have an exciting opportunity for a Legal Practice Assistant to support attorneys in the Tax group in the Atlanta, Georgia office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals. The Legal Practice Assistant is responsible to the individual attorney(s) and/or paralegal(s) to whom assigned for specific, day-to-day responsibilities and duties and to the Human Resources Manager for Firm policies and procedures, Practice Group assistance, overflow work, and overtime work. The Legal Practice Assistant should have previous work experience including basic secretarial skills, word processing, general office procedures and filing techniques, along with the ability to concentrate on details, organize work, and work with a wide spectrum of individuals. The Legal Practice Assistant must be able to handle diverse practices, be a team player, and be a liaison between the client and the attorney. The ability to communicate accurately and professionally with the clients is a must. In addition, it is essential that the Legal Practice Assistant have strong proofreading skills, organizational skills and attention to detail. Responsibilities and Duties: • Drafts, edits, and files client documents and related correspondence per attorney(s) revisions, etc., • Handles all e-filing in district and state court systems., • Coordinates and assists with trial preparation including depositions, discovery, trial binders and working with vendors (service of process, court reporters)., • Handles time entry for assigned attorney(s) and paralegal(s)., • Prepares Client/Matter Information Memorandum (“CIM”) conflicts check emails as well as CIM forms to be submitted to the Records., • Maintains files on a regular basis as required by attorney(s), Practice Group, and Firm procedures., • Coordinates project management of attorney matters and cases., • Maintains and updates attorney(s) calendar and contacts., • Coordinates travel arrangements and prepare travel reimbursement requests and all other reimbursement requests in a timely manner and in accordance with Practice Group procedures and accounting deadlines., • Coordinates client and in-house meetings and assist as necessary., • Retrieves, opens and files mail (and date stamp, if required)., • Answers and handles incoming phone calls in a professional manner., • Maintains confidentiality of all client and Firm matters, recognizing that there should be no discussion in or away from the office regarding client or Firm matters. This confidentiality extends to emails you are privy to that are in your attorney(s) and/or paralegal(s) Outlook mailboxes and folders., • Assists fellow workers and/or other attorneys as needed and requested. The office functions as a team, and therefore it is essential that the Legal Practice Assistant helps when asked and volunteer when time permits., • Notifies and assists HR with overflow work when not busy with work from assigned attorney(s) and paralegal(s), including providing overflow desk coverage for secretaries who are absent., • Keeps abreast of what is happening on assigned attorney’s clients’ matters and knows location of material concerning those matters., • Obtains research materials from the library as required by attorney(s) or paralegal(s). Knowledge, Skills and Abilities: • A Bachelor’s degree is preferred from an accredited college or university., • Five to seven years of experience working in a law firm, legal department within a similarly sized, multi-office professional services organization. Litigation experience is required. Experience in tax controversy work is highly preferred., • Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Detail-oriented, organized and have the ability to multi-task and prioritize workloads. Ability to present ideas in a business-friendly and user-friendly language., • Excellent computer skills and knowledge of MS Office Suite is required. Experience with Aderant and ChromeRiver software programs, is highly preferred. This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $60,000 - $80,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities. Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

The Business Intelligence Analyst will support the NCEH/ATSDR IT Compliance and IT Support effort by designing, developing, and maintaining high-quality data visualizations, dashboards, and analytical products that enable leadership, program managers, and technical teams to make informed decisions. The role operates at the intersection of IT governance, EPLC/CPIC reporting, information security, and operational performance, translating complex program and system data into clear, actionable insights. This position works closely with program management, information security, IT services, and governance stakeholders to ensure that reporting products align with CDC, HHS, and OMB requirements and support monthly, quarterly, and ad hoc reporting obligations. Key Responsibilities Data Visualization & Reporting • Design and develop interactive dashboards, scorecards, and visual analytics to support program performance, IT governance, EPLC, CPIC, and operational reporting., • Build and maintain BI dashboards using multiple data sources (SharePoint lists, SQL databases, Excel files, service desk systems, and security tools)., • Translate complex technical, financial, and compliance data into clear, executive-level visuals for leadership briefings and governance boards., • Extract, transform, and analyze structured and semi-structured data from:, • SQL Server databases, • SharePoint (2016 and SharePoint Online), • Excel and CSV-based reporting, • Service management and ticketing systems, • Develop supporting data models, calculated measures, and KPIs aligned to CDC and HHS reporting standards., • Support EPLC and CPIC reporting, including schedules, milestones, risks, issues, and performance metrics., • Assist with monthly status reports (MSRs), task summary reports (TSRs), quarterly risk reports, and annual/final reports through automated or semi-automated visual reporting solutions., • Provide analytical support for InfoSec, governance, and asset oversight reporting needs., • Work directly with program managers, business analysts, InfoSec staff, and system owners to define reporting requirements., • Present findings and dashboards to both technical and non-technical audiences., • Maintain documentation for dashboards, data sources, assumptions, and refresh schedules. Required Technical Skills Data Visualization & BI Tools • Power BI (required) and R Shiny: Data modeling, DAX, report/dashboard design, • Data visualization best practices (KPI scorecards, trend analysis, risk dashboards), • SQL Server (2012–2017 or later): querying, joins, views, • SharePoint (2016 and SharePoint Online): lists, libraries, data integration, • Familiarity with dashboarding or analytics tools such as:, • Tableau, • SSRS (SQL Server Reporting Services), • Understanding of EPLC, CPIC, and IT governance reporting, • Familiarity with federal IT environments, including CDC, HHS, or similar agencies, • Awareness of security, privacy, and data handling requirements in regulated environments (PII, FISMA, FedRAMP concepts) Required Experience • 5+ years of experience in data visualization, business intelligence, or analytics, • Demonstrated experience translating program, financial, or IT operational data into executive-ready visual products, • Experience supporting government or large enterprise IT programs, • Experience working with cross-functional teams (PMs, InfoSec, developers, leadership) Preferred Qualifications • Experience supporting CDC, HHS, or other federal health agencies, • Familiarity with IT service management data (incidents, changes, vulnerabilities), • Knowledge of Section 508 accessibility requirements, • Prior experience supporting labor‑hour or time‑and‑materials contracts, • Experience contributing to dashboard automation and reporting optimization Soft Skills & Competencies • Strong visual storytelling and communication skills, • Ability to simplify complex technical and compliance data, • High attention to detail and data accuracy, • Ability to work independently in a regulated environment, • Excellent written and verbal communication skills Physical Requirements The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer. To visit other company sites, employees must be able to operate a motor vehicle and fly in an aircraft, both of which may require sitting for prolonged periods of time. Employees must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. Standing in work areas and walking between work areas will be required. This position requires an employee to occasionally bend, stoop, kneel, crouch, crawl, climb or balance; reach, push, and pull drawers and doors open and closed. The employee must occasionally lift and/or move up to 20 pounds. PCI Professional Services (PCIPS) is an equal opportunity employer. PCIPS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status. Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.

This role is primarily onsite. The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering technical projects on time, within scope, and within budget. This role serves as the bridge between internal technical teams and client stakeholders to ensure clear communication, strong execution, and high customer satisfaction. The TPM will manage multiple concurrent projects such as infrastructure upgrades, Microsoft 365 migrations, security initiatives, onboarding/offboarding, network changes, and other managed service deliverables. In addition to project delivery, the TPM will support pre-sales efforts for new clients and help identify adjacent service opportunities during project execution. This includes participating in discovery calls, assisting with scoping and Statements of Work (SOWs), and partnering with sales and technical leadership to ensure smooth handoffs from sales to delivery. The TPM plays a key role in driving consistent project execution while supporting client growth through proactive planning and solution alignment. Technical Project Manager Key Responsibilities Project Planning & Delivery • Lead end-to-end delivery of technical projects from kickoff through closeout, • Define project scope, timeline, milestones, risks, and dependencies, • Develop and maintain project plans, schedules, and status reporting, • Ensure tasks are assigned, tracked, and completed by technical resources, • Coordinate project execution across engineering, service desk, and vendors Client Communication & Stakeholder Management: Serve as the primary point of contact for project communication • Run client kickoff meetings, recurring project check-ins, and closeout meetings, • Provide clear updates on progress, risks, changes, and next steps, • Set expectations and proactively manage scope changes, • Maintain a professional, confident, and customer-first presence Technical Coordination • Translate business needs into technical requirements and workstreams, • Partner with engineers to validate design, approach, and implementation steps, • Coordinate change windows, downtime, and user communications, • Identify and escalate risks early, • Track issues to resolution and ensure accountability across teams, • Manage project changes through clear documentation and approval, • Ensure lessons learned are captured and applied to future work Operational Excellence • Maintain accurate project notes, documentation, and artifacts, • Track project financials (time, materials, vendor costs) where applicable, • Support internal process improvement, templates, and repeatable playbooks, • Align delivery to company standards and client SLAs Required Qualifications • 3+ years of project management experience in IT, MSP, or technical services, • Strong working knowledge of Microsoft 365, networking, and endpoint management, • Proven ability to manage multiple projects simultaneously, • Excellent written and verbal communication skills, • Strong organizational skills and attention to detail, • Ability to lead meetings, drive accountability, and manage client expectations Technical Project Manager Preferred Qualifications • MSP experience strongly preferred, • Experience with tools such as ConnectWise Manage, Autotask, Jira, Monday.com, Asana, or Smartsheet, • Familiarity with Microsoft Intune, Entra ID, Defender, and modern security concepts, • Experience coordinating vendors (ISP, copier/printer, cabling, security systems, etc.), • PMP, CAPM, ITIL, or similar certifications a plus Core Competencies • Execution and follow-through, • Client-first mindset, • Clear communication and professionalism, • Ability to simplify complex technical topics, • Strong prioritization and time management, • Calm under pressure; solution-oriented, • Team coordination and accountability Success Measures (KPIs) • Projects delivered on time and within scope, • Client satisfaction and clear communication, • Reduced escalations due to proactive planning, • Accurate documentation and smooth handoffs to Tech 1 and Escalation team, • Improved consistency and predictability in delivery

Location: Atlanta, GA (Hybrid / Client-Facing) Company: ResourceTek, LLC Reports To: Director of Operations & Business Development About ResourceTek ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs. As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume. Position Overview The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery. This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities. Key Responsibilities Client Management & Account Growth • Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients, • Build strong relationships with client stakeholders, hiring managers, and program leadership, • Manage ongoing staffing needs, workforce planning, and performance expectations, • Identify opportunities to expand scope, add roles, or support additional programs within existing accounts, • Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment Business Development • Identify and pursue new client opportunities in the Atlanta and broader Georgia market, • Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs, • Collaborate with internal leadership on proposals, pricing, and contract support, • Represent ResourceTek professionally in client meetings, networking events, and industry engagements Recruiting & Talent Delivery Support • Partner closely with recruiters to define job requirements and staffing strategies, • Assist with candidate sourcing, screening, interviewing, and client presentation as needed, • Maintain candidate and consultant relationships to support retention and redeployment, • Ensure smooth onboarding and ongoing support for placed consultants Operational & Administrative Support • Support contract administration, compliance, and reporting requirements (including public-sector programs), • Track activity, pipeline, and performance metrics, • Collaborate with internal teams to ensure consistent service delivery and margin discipline Qualifications & Experience • 3–7+ years of experience in technical staffing, professional services, or related B2B roles, • Experience in a full-desk or blended account management/recruiting role preferred, • Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus, • Strong relationship-building and communication skills, • Ability to manage multiple priorities in a client-facing, fast-paced environment, • Comfortable with business development, client meetings, and consultative selling, • Bachelor’s degree preferred What We Offer • Competitive base salary plus commission/incentive plan, • Opportunity to manage established, long-term client relationships (not a cold-call-only role), • Supportive leadership and collaborative team environment, • Exposure to high-profile public-sector and industrial programs, • Long-term growth opportunities within a stable, relationship-focused organization Why ResourceTek At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

Location: Atlanta, GA (Hybrid / Client-Facing) Company: ResourceTek, LLC Reports To: Director of Operations & Business Development About ResourceTek ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs. As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume. Position Overview The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery. This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities. Key Responsibilities Client Management & Account Growth • Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients, • Build strong relationships with client stakeholders, hiring managers, and program leadership, • Manage ongoing staffing needs, workforce planning, and performance expectations, • Identify opportunities to expand scope, add roles, or support additional programs within existing accounts, • Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment Business Development • Identify and pursue new client opportunities in the Atlanta and broader Georgia market, • Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs, • Collaborate with internal leadership on proposals, pricing, and contract support, • Represent ResourceTek professionally in client meetings, networking events, and industry engagements Recruiting & Talent Delivery Support • Partner closely with recruiters to define job requirements and staffing strategies, • Assist with candidate sourcing, screening, interviewing, and client presentation as needed, • Maintain candidate and consultant relationships to support retention and redeployment, • Ensure smooth onboarding and ongoing support for placed consultants Operational & Administrative Support • Support contract administration, compliance, and reporting requirements (including public-sector programs), • Track activity, pipeline, and performance metrics, • Collaborate with internal teams to ensure consistent service delivery and margin discipline Qualifications & Experience • 3–7+ years of experience in technical staffing, professional services, or related B2B roles, • Experience in a full-desk or blended account management/recruiting role preferred, • Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus, • Strong relationship-building and communication skills, • Ability to manage multiple priorities in a client-facing, fast-paced environment, • Comfortable with business development, client meetings, and consultative selling, • Bachelor’s degree preferred What We Offer • Competitive base salary plus commission/incentive plan, • Opportunity to manage established, long-term client relationships (not a cold-call-only role), • Supportive leadership and collaborative team environment, • Exposure to high-profile public-sector and industrial programs, • Long-term growth opportunities within a stable, relationship-focused organization Why ResourceTek At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

Purpose The IT Engineer is responsible for the design, reliability, and performance of the organization’s core infrastructure, with a primary focus on Infoblox DDI (DNS, DHCP, IPAM), Nutanix hyperconverged infrastructure, Windows Server operating systems, and DNS services. The engineer will build and maintain resilient platforms, troubleshoot complex issues, and drive automation and best practices across the environment. Key Responsibilities • Design, implement, and maintain Infoblox DDI services, including DNS, DHCP, and IP address management across multiple networks and environments., • Administer and optimize Nutanix hyperconverged infrastructure, including cluster configuration, storage management, performance tuning, and capacity planning., • Install, configure, and maintain Windows Server operating systems (physical and virtual), including roles such as Active Directory, DNS, file/print, and other core services as applicable., • Manage and support enterprise DNS infrastructure (internal and external), ensuring accurate zone configurations, record management, delegation, and adherence to naming standards., • Monitor infrastructure health, performance, and availability; proactively identify bottlenecks and implement corrective actions and long-term improvements., • Troubleshoot and resolve complex incidents involving Infoblox, Nutanix, Windows Server, DNS, networking, and related dependencies, including participation in on-call rotations., • Implement and maintain security best practices on servers and platforms, including patching, hardening, vulnerability remediation, and adherence to compliance requirements., • Develop and maintain documentation (runbooks, architecture diagrams, standard operating procedures) for infrastructure components and services., • Collaborate with network, security, application, and service desk teams to deliver reliable services, support projects, and streamline operational processes., • Participate in infrastructure projects such as migrations, upgrades, data center changes, cloud integrations, and DR/BCP initiatives., • Automate routine tasks using scripting (e.g., PowerShell) and available APIs (e.g., Infoblox, Nutanix) to improve efficiency and reduce manual effort., • Contribute to capacity and lifecycle planning, including hardware/software refresh, license management, and roadmap proposals for core platforms. Required Qualifications • Proven experience as an IT Infrastructure/Operations Engineer or similar role with hands-on responsibility for core infrastructure., • Strong experience administering Infoblox DDI solutions (DNS, DHCP, IPAM), including grid management, high availability, and role-based access., • Solid experience with Nutanix hyperconverged infrastructure (e.g., AOS, Prism, AHV or other hypervisors on Nutanix), including cluster operations and troubleshooting., • In-depth experience with Windows Server operating systems (2016/2019/2022 or later), including installation, configuration, patching, and performance tuning., • Strong knowledge of DNS concepts and operations (zone types, record types, forwarding, split-brain DNS, reverse lookup zones, conditional forwarders, etc.)., • Good understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls, load balancers) as they relate to DNS, DHCP, and virtualized infrastructure., • Experience with scripting/automation (Ansible and Powershell)., • Familiarity with monitoring and logging tools for server and infrastructure health (e.g., OEM tools or APM/monitoring platforms)., • Troubleshooting skills, with the ability to analyze logs, traces, and metrics to identify root cause., • Experience documentation, communication, and collaboration skills. Soft Skills • Strong sense of ownership and accountability for services and platforms., • Ability to work independently and in cross-functional teams under time pressure., • Structured, methodical approach to problem solving and documentation. Working Conditions (travel & environment) • Limited travel required including air and car, • While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Benefits & Rewards • Bonus opportunities at every level, • Career advancement opportunities, • Relocation opportunities across the country, • 401k with discretionary company match, • Employee Stock Purchase Plan, • Referral Bonus Program, • Corporate Discount Programs, • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Purpose The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates. In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams. Key Responsibilities Service Desk Strategy & Leadership • Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives, • Lead a multi-channel support model (phone, chat, self-service, automation), • Establish a customer-centric culture focused on associate experience and first-contact resolution, • Build scalable operating models to support store growth, seasonal demand, and new technology rollouts Operations & Incident Management • Own Tier 1 support operations for all end-user and store technologies, • Lead Major Incident Management and Command Center activities, • Ensure consistent incident triage, escalation, and communications during outages, • Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution Performance, Metrics & Continuous Improvement • Use analytics to identify systemic issues and drive problem management, • Continuously improve service processes using ITIL and lean principles, • Measure CSAT on a monthly basis to capture customer sentiment and trending. Define and monitor KPIs including: • First Contact Resolution (FCR), • Mean Time to Resolution (MTTR), • Service Level attainment, • Ticket backlog and aging Retail & Store Technology Support • Prepare Service Desk operations for store openings, promotions, and holiday peaks, • Partner with Store Operations to improve technology adoption and minimize disruption, • Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks Ensure high availability support for: • POS systems, • Store networks and devices, • Workforce mobility tools, • Collaboration and productivity platforms Technology, Tools & Automation • Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform, • Drive self-service, knowledge management, and automation to reduce call volume, • Improve shift-left capabilities and reduce dependency on Tier 2/3 teams Vendor & Financial Management • Manage outsourced or co-sourced Service Desk providers (if applicable), • Own the Service Desk budget and cost optimization initiatives, • Ensure vendors meet performance, quality, and compliance expectations People Leadership & Talent Development • Lead, mentor, and develop Service Desk managers and leaders, • Establish training, certification, and career progression paths, • Build a resilient, high-engagement team capable of supporting 24x7 retail operations Qualifications & Experience Required • 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership, • Experience supporting retail, multi-site, or frontline operations, • Strong knowledge of ITSM frameworks (ITIL v3/v4), • Proven experience managing high-volume support environments, • Demonstrated success leading major incident and outage response, • Strong executive communication and stakeholder management skills Preferred • Experience with ServiceNow or comparable ITSM platforms, • Experience leading 24x7 or follow-the-sun support models, • ITIL certification (Intermediate or Managing Professional), • Experience integrating Command Center or Technology Operations Center models, • Exposure to digital commerce or omnichannel retail environments Leadership Competencies • Customer-first mindset with strong business acumen, • Calm, decisive leadership during incidents and peak retail events, • Data-driven decision making, • Ability to influence without authority across technology teams, • Passion for continuous improvement and operational excellence WORKING CONDITIONS Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed. Role involves typical sedentary work with periodic movement. Benefits & Rewards • Bonus opportunities at every level, • Non-traditional retail hours (we close at 7p!), • Career advancement opportunities, • Relocation opportunities across the country, • 401k with discretionary company match, • Employee Stock Purchase Plan, • Referral Bonus Program, • 80 hrs. annualized paid vacation (full-time associates), • 4 paid holidays per year (full-time hourly store associates only), • 1 paid personal holiday of associate’s choice and Volunteer Time Off program, • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Partner Development Associate to provide scalable inside coverage across our growing partner ecosystem. This role will focus on driving consistent execution, accelerating pipeline through channel partners, and ensuring high-quality engagement across long-tail and emerging partnerships. You will work closely with Partner Account Managers (PAMs), direct sales, and partner organizations to support deal flow, strengthen partner enablement, and improve forecasting visibility. This is a high-impact role designed to increase channel productivity while allowing strategic resources to remain focused on net-new ARR growth. Focus Areas: • Deal registration support and pipeline management, • Ongoing partner engagement and campaign execution, • Assistance in driving attendance to channel events, • Support partners and CAMs Pipeline & Deal Support • Manage deal registration processes and ensure timely follow-up and visibility, • Monitor and support partner-sourced pipeline to drive progression and conversion, • Execute partner-facing campaigns and follow-up programs, • Maintain ongoing communication cadence with long-tail partners, • Assist in driving attendance and follow-up for partner and channel events, • Support CAMs with enablement materials, coordination, and post-event pipeline tracking, • Partner with Sales, Marketing, and Channel leadership to ensure smooth execution, • Provide visibility into partner performance trends and engagement metricsExpected Impact:, • Increased partner responsiveness and engagement across the ecosystem, • Improved deal registration compliance and forecasting accuracy, • Stronger pipeline conversion from partner-sourced opportunities, • Greater scalability within the channel organization, • Enables CAMs to focus on strategic accounts and net-new revenue growthThe Ideal Candidate, • 2–5+ years in channel, partnerships, sales support, or business development, • Highly organized with strong Salesforce and pipeline management skills, • Comfortable operating in a fast-paced, high-growth environment, • Strong communicator who can engage partners professionally and confidently, • Data-driven mindset with attention to detail and follow-through We provide a competitive salary range for this role - which is $90,000-$110,000 base salary plus 10% annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Locations: Atlanta | Boston | Heredia Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do POSITION DESCRIPTION We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG’s Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence. Key Responsibilities: • Engineering & Administration, • Manage and configure enterprise application services across both legacy and cloud platforms., • Lead upgrades, rollouts, patching, and migrations for a variety of applications., • Conduct health checks, monitoring, troubleshooting, and performance tuning., • Integrate applications with third-party platforms or in-house solutions., • Support complex deployments and ensure high availability of services., • Governance, Documentation & Support, • Define and maintain SOPs, administrative practices, and end-user documentation., • Develop governance frameworks around licensing, lifecycle, and architecture., • Provide Tier 3 escalation support and resolve complex technical issues., • Mentor service desk teams and promote best practices in application usage and management., • Collaboration & Cross-Team Engagement, • Coordinate with network, security, and support teams for seamless application service delivery., • Participate in planning, migrations, upgrades, and project execution., • Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios. Core Focus Areas: • Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools., • Drive standardization and operational consistency across the firm’s application portfolio., • Provide leadership and guidance within the M365 Application Governance Council., • Contribute to the strategy and implementation of productivity-enhancing tools firmwide. What You'll Bring Experience Required: • 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis., • Proven experience in Adobe Creative Cloud deployment and productivity enablement., • Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API., • Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:, • Scripting and bulk administration, • Automating service management, • Data analysis and backend reporting, • Visualizing application performance metrics, • Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus., • Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services., • Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms., • Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support., • Ability to identify and manage integration dependencies across M365 apps and third-party solutions., • Strong incident management, security compliance, and vulnerability remediation experience., • Track record in defining KPIs and reporting on performance and service stability., • Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency., • Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable., • Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps., • Prior involvement in enterprise-level security policy enforcement and tooling compliance., • Strong communication skills with an ability to convey technical issues to non-technical stakeholders., • Key Attributes for Success:, • Excellent organizational and time management skills., • Proven ability to manage multiple priorities in a fast-paced environment., • Proactive problem-solver with a collaborative mindset., • Clear, confident communicator with strong documentation capabilities. Additional info * For US locations only * In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. * The base salary range for this role in Atlanta is $121,000.00 - $147,700.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) * Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. ___ for more information on E-Verify.

Job Description Legacy Veterinary Clinic is a brand-new, modern animal hospital opening in College Park, GA. We are seeking an experienced, high-energy Customer Service Representative (CSR) to be the "Director of First Impressions" for our founding team. This isn't just a desk job—it’s an opportunity to help build a clinic from the ground up, set the standard for client care, and grow with a practice that values your expertise. If you are a proactive professional who thrives in a fast-paced environment and loves both people and pets, we want you! Key Responsibilities • The Legacy Experience: Provide a warm, professional, and empathetic welcome to every client and patient., • Clinic Flow Management: Manage a brand-new appointment schedule, multi-line phone systems, and digital communications (email/text) with efficiency., • Client Education: Confidently discuss the value of preventive care, including vaccines, heartworm/flea prevention, and wellness plans., • Pharmacy & Scribing: Process prescription refills and assist DVMs with real-time medical record entry to ensure seamless client visits., • Financial Mastery: Accurately process payments, present treatment estimates, and handle billing inquiries with transparency., • Practice Building: Help establish front-office workflows, client forms, and communication "scripts" for our new facility. Skills & Qualifications • Experience: Minimum 1–2 years of current veterinary front-desk experience is required., • Communication: Exceptional verbal and written skills; ability to remain calm and professional during high-stress situations or emergencies., • Tech-Savvy: Proficiency with Veterinary Practice Management Software (e.g., ezyVet, Cornerstone, or Pulse) and modern office technology. Why We Started We believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.About Legacy Veterinary Clinic\nLegacy Veterinary Clinic is not just a new animal hospital; it is a fresh chapter for veterinary care in the College Park community. Founded on the principles of medical excellence, transparency, and a deep respect for the human-animal bond, we are building a facility designed to be as welcoming for our staff as it is for our patients.\n\nWhy We Started\nWe believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.

We are hiring Service Desk candidates at different levels Service Desk Opportunities (Lead & Technician) Telework | Air Force ERP CS Program | Secret Clearance We are seeking Service Desk professionals to support the Air Force ERP CS program.These roles are ideal for IT professionals who enjoy troub

This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. IT Service Desk Specialist Career Opportunity Our client who is a well-respected government

We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide first-line technical support to employees and ensure smooth day-to-day IT operations. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while delivering excellent customer service. Solving computer hardware/software problems Configure desktop software and hardware Configure desktop hardware and software Provide network and remote connectivity hardware/software support Provide technical support for users of desktop hardware and software Resolve technical hardware and software issues Resolve computer hardware and software issues Assist other help desk staff and technicians with hardware/software issues Maintain help desk software and processes Provide technical support to end users to remote users Resolving hardware and software issues Resolve hardware and software issues Troubleshooting computer hardware and software support incidents Provide user support in software and hardware applications Supporting desktop hardware and/or software configurations Monitor phone and help desk email Resolve software and hardware problems Troubleshoot hardware and software problems Using remote control software to resolve desktop issues Assist with hardware and software computer support to technology users

Job Description A Career Where Sales Meet Skilled Work If you love closing deals and building relationships, but also don’t mind rolling up your sleeves, this role is built for you. At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You’ll meet homeowners who already need service, win their trust, recommend the right solution, close the sale—and then perform the repair yourself. No garage door experience? We’ll train you in every mechanical skill you need to succeed. What Makes This Role Different * 💰 Uncapped commissions: First-year earnings typically $90K–$150K+. * 🏆 Your performance drives your paycheck—top performers routinely hit six figures. * 🚐 Company vehicle (wrapped) + gas card—your mobile office. * 🧰 All tools provided. * 🏥 Medical, dental, vision & 401k. * 🏖 Paid time off + weekly pay. * 🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered). * 🎉 One thousand dollar bonus when you graduate and launch in your market. What You’ll Actually Do This is a sales role first, but you’ll also get your hands dirty. Every day you will: Sell * Meet homeowners on scheduled service calls. * Build trust quickly, explain options clearly, and close repair or upgrade sales. Repair * Replace springs, rollers, motors and other door components. * Install keypads, run wiring, and adjust equipment for proper function. * Lubricate and test equipment to ensure smooth operation. * Use basic hand and power tools to complete the work you sell. Serve * Deliver an outstanding customer experience that earns repeat and referral business. * Collect payments and document each job. Who Thrives Here * Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality—anywhere your income depended on performance. * Relationship builders who love helping people and can explain technical info simply. * Hands-on doers who enjoy working with tools and aren’t afraid of physical work. * Weather-ready professionals who can handle hot or cold garages. * Competitive, self-motivated individuals hungry for a six-figure + career. What We Require * Valid driver’s license (3+ years driving record) * Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures. * Criminal background check and drug test (THC excluded). * Basic comfort with navigation apps, Google tools, tablets, and software. * Reading and basic math skills for measurements and payments. * Minimum of 1 year in consultative sales Not the Right Fit If… ❌ You want a M-F, 9–5 desk job. We operate 7 days a week. ❌You’re the pushy type. Our next customer may be your mom. ❌ You’re uncomfortable interacting directly with customers. ❌ You dislike physical, hands-on work 🚀 If you’re a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it—apply today and start your career with A1 Garage Door Service! #INDA1 Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag (Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: $90K - $150K

Litigation Attorney Opportunity- Hybrid Schedule, Hands-On Experience & Collaborative Culture This Jobot Job is hosted by: Anne-Laure McGrory Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $170,000 per year A bit about us: We are a well established litigation firm based in Atlanta that has built its reputation over several decades by delivering results in high-stakes cases across healthcare and insurance defense. This is a firm where attorneys don't just sit behind a desk. They're in court, taking depositions and building real trial experience early in their careers. Why join us? Join a respected litigation firm with over 70 years of history and a reputation for excellence, particularly in insurance defense and commercial litigation. The firm offers attorneys the opportunity to gain meaningful, hands-on experience from day one, working closely with experienced attorneys who are committed to mentorship and development. With a collaborative culture, little attrition and a hybrid work schedule that respects work-life balance, this firm is an ideal place for litigators looking to build a long-term, fulfilling career. Job Details Job Details: We are seeking a dynamic, passionate, and experienced Permanent Associate Attorney to join our team. This is an exciting opportunity to work on complex cases within the insurance defense sector. The ideal candidate will have a strong background in insurance defense, demonstrating exceptional analytical and communication skills. Our firm offers a competitive salary, comprehensive benefits, and a collaborative work environment committed to professional growth. Responsibilities: 1. Represent insurance companies and their policyholders in civil litigation matters. 2. Research and analyze complex legal issues relating to insurance defense. 3. Draft pleadings, motions, briefs, and other legal documents. 4. Prepare and present cases in court, arbitration hearings, mediations, and administrative proceedings. 5. Conduct legal research and analysis, and develop litigation strategy. 6. Manage and direct cases to final resolution. 7. Maintain up-to-date knowledge of laws, precedents, and procedures within the field of insurance defense. 8. Provide legal advice to clients, ensuring their rights and interests are protected. 9. Collaborate with a team of attorneys and support staff to ensure the efficient and effective handling of cases. Qualifications: 1. Juris Doctor (JD) degree from an accredited law school. 2. Admitted to practice law in the state and in good standing with the Georgia (GA) state bar. 3. A minimum of 5 years of experience in insurance defense. 4. Demonstrated experience in civil litigation, including trial experience. 5. Exceptional analytical, research, and written and verbal communication skills. 6. Strong negotiation and problem-solving abilities. 7. Ability to manage multiple cases and deadlines simultaneously. 8. Proficiency in using legal research software and Microsoft Office Suite. 9. Self-starter with the ability to work independently and as part of a team. 10. Proven record of adherence to professional ethics and superior client service. Join our team and use your expertise in insurance defense to make a difference in the legal industry. We look forward to reviewing your application. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Office Coordinator Needed in West Plano // National Real Estate Development Company // Competitive Salary This Jobot Consulting Job is hosted by: Stefan Woods Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $55,000 - $68,000 per year A bit about us: A national real estate development and construction comprised of comprised of planning, architecture, design, construction, marketing, and resident experience professionals Why join us? Our core values shape our culture and provide direction for everything we do Job Details We are seeking a highly organized and detail-oriented Office Coordinator to join our team. The ideal candidate will play a key role in ensuring the smooth day-to-day operations of the office, supporting administrative functions, and maintaining a positive and efficient work environment. This position requires strong communication skills, multitasking ability, and a proactive approach to problem-solving. Key Responsibilities: • Serve as the first point of contact for visitors and staff; manage front desk and phone coverage, • Coordinate office operations and procedures to ensure organizational effectiveness and efficiency, • Manage office supplies inventory and place orders as necessary, • Schedule and coordinate meetings, appointments, and travel arrangements, • Maintain and organize physical and digital files and records, • Assist with onboarding new employees and coordinate workspace setups, • Liaise with facility management, vendors, and service providers, • Monitor and manage office budget and petty cash (if applicable), • Support HR, accounting, and other departments with administrative tasks as needed, • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred, • 2+ years of experience in office administration, reception, or coordination roles, • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with office technology, • Excellent communication, interpersonal, and organizational skills, • Ability to work independently and handle multiple priorities in a fast-paced environment, • Strong attention to detail and problem-solving skills Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job DescriptionStudio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Duties and Responsibilities • Assist in delivering the ultimate boutique fitness experience to every client, every time., • Provide the highest level of customer service to all clients and visitors upon arrival., • Greet and check-in clients professionally upon arrival and thank them as they leave., • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately., • Sell memberships and class packages in-person, online, and over the phone., • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)., • Maintain a clean and tidy studio.

Major Healthcare Company | Great Benefits Starting Day 1 | Growth Opps! This Jobot Job is hosted by: Christina Chariott Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $95,000 per year A bit about us: Our client is a mission-driven, nonprofit healthcare organization dedicated to advancing health equity and providing compassionate, high-quality care to underserved communities. With a strong focus on serving individuals who are uninsured, underinsured, or facing complex social and behavioral health challenges, the organization delivers integrated medical, dental, behavioral health, and supportive services through clinics and community-based programs. Rooted in values of dignity, compassion, and service, this organization takes a holistic approach to care, addressing both health needs and the social factors that impact well-being. Their collaborative, patient-centered model is designed to remove barriers to access and improve outcomes for some of the most vulnerable populations in the community. Why join us? Day-One Benefits – Comprehensive medical, dental, and vision coverage available starting your first day Meaningful Impact – Be part of a mission-driven organization making a real difference in underserved communities Growth & Advancement Opportunities – Ongoing professional development, training, and clear paths for career progression Supportive, Collaborative Culture – Work alongside passionate, purpose-driven professionals in a team-oriented environment Work-Life Balance – Predictable schedules and a focus on employee well-being Stability & Purpose – Join a well-established organization with a strong reputation and long-term commitment to the community Inclusive & Values-Based Environment – A workplace that prioritizes respect, equity, and compassion Job Details Job Details Our client is seeking a Clinical Supervisor to serve as a frontline operational leader within a fast-paced healthcare clinic environment. This role partners closely with site leadership to ensure efficient, compliant, and patient-centered operations, with a primary focus on front desk and medical office support teams. The Clinical Supervisor plays a critical role in driving service excellence, accurate patient registration, and smooth daily clinic workflows while supporting broader goals related to access, equity, and quality care. In this role, you will collaborate with clinical, administrative, and finance partners to optimize scheduling, patient throughput, and customer service standards. You will also support financial integrity by ensuring billing accuracy, proper insurance verification, and timely resolution of revenue cycle issues — all while maintaining a high standard of patient experience. Key Responsibilities Include: Overseeing daily front desk and medical office workflows, including registration, insurance verification, and financial counseling Monitoring appointment scheduling and queue management to reduce wait times and improve patient flow Auditing EHR documentation for accuracy, compliance, and billing standards Leading, coaching, and developing frontline staff with clear expectations for customer service and performance Implementing and auditing patient experience and service recovery standards Ensuring accurate copay collection, eligibility verification, and daily financial close-outs Partnering with revenue cycle and finance teams to prevent lost reimbursement opportunities Supporting ongoing regulatory readiness and quality initiatives Tracking productivity, throughput, and registration metrics and sharing insights with site leadership Experience Requirements Bachelor’s degree in Business Administration, Management, Healthcare Administration, or a related field preferred 3–5+ years of experience supervising teams within a clinical or healthcare operations environment Strong problem-solving skills with the ability to influence decisions and drive operational improvements Excellent communication, organizational, and analytical skills Experience working in fast-paced, patient-facing healthcare settings preferred Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Partner with IT Operations, End User Services, ITAM, Service Management, Security, and Engineering teams to coordinate seamless integration across endpoint management, service desk, collaboration platforms, identity alignment, and vendor transitions. Demonstrated leadership qualities including owner

Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. Collaborate with cross-functional teams to align IT support with business goals. Competitive compensation and benefits.

Job Description MUST BE AT LEAST 18 YEARS OLD TO APPLY Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Sales Manager. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let’s look at what Dogtopia does for you! • It’s always bring your dog to work day!, • Education in basic dog obedience and training, • Fun, dynamic team culture with more than 60 locations, • Additional certification programs available based upon merit and interest, • Competitive hourly wages with flexibility in scheduling, • Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let’s get into what you can offer us. Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to: • Create effective daily room schedule, • Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person, • Record accurately health and behavioral notes in daily activity log and communicate those with both shifts, • Take dogs to appropriate playroom based on size and temperament and retrieve them, • Prepare lunches, feedings, medications and special needs lists based on parent’s requests, • Maintains confidentiality in Dogtopia practices and all aspects of the business, • Proficient in POS software (training to be provided), • Checking in and out of daycare dogs, checking appropriate spa services for departure, stamping passes correctly in the a.m., • Noting which dogs owe for the day, • Checking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly, • Creating invoices for daycare and boarding dogs correctly, • Completing payment transactions both cash and credit, • Creating daycare passes and adding them to pet profile, • Conducts evening closing procedures including transaction totals and balancing the cash drawer, • Greets all customers promptly and welcoming, • Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team, • Effectively communicates health and behavior concerns with customers in a professional manner, • Answers the milt line phone system, transfers calls, takes messages and communicates messages in a timely manner, • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints, • Maintains front desk supplies and inventory, • Actively communicates team developmental needs and issues with Assistant Manager, General Manager and the entire management team regularly to ensure growth, • Proven ability to offer verbal and written feedback to team members to hold accountability to standards As part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties. Please take a moment and watch this short video to learn more about the brand: . Job Types: Full-time, Part-time, Hourly Ability to commute/relocate. Work Location: In person We use eVerify to confirm U.S. Employment eligibility.

Service Desk Team Lead at Cognizant Microsoft Business Group US Join a team of passionate thought leaders in a dynamic and collaborative environment! The Cognizant Microsoft Business Group (MBG)' s Intelligent Workplace team is growing fast and we ar Service Desk, Team Lead, Support, Business, IT, C

Desktop Management - Infrastructure Services (IS)Service Desk Management~Accessibility and Assistive Technology. Certifications in Microsoft Desktop technologies, ITIL. Effectively use ServiceNow or Similar Helpdesk.

Job Description Do you have what it takes to work in one of the busiest airport lounges in Atlanta? If so, we're looking for YOU! Do you have experience working in a restaurant, country club, night club, hotel or have an interest working in hospitality? We are looking for all-stars who are positive, professional, and can also deliver EXCELLENT customer service. AVAILABLE POSITIONS ARE FULL TIME or PART TIME SHIFTS BEGIN AS EARLY AS 5:45 AM AND END AS LATE AS 11:00PM , SPECIAL INCENTIVES FOR WEEKEND AVAILABILITY SEEKING HOSPITALITY AMBASSADORS TO BE CROSSED TRAIN IN THE FOLLOWING AREAS • SERVING/ BUSSING : Must deliver EXCELLENT customer service, have patience, and the willingness help others. (Position Similar to a Busser/Cocktail Server) -CONCIERGE: Must have excellent computer skills and speaking skills - gives the first impression and must work well under pressure (Position works front desk and hosting) -CLEANERS: Must be able to do physical work without limitations, have a good sense of appearance care. -FOOD PREPS &BUFFET ATTENDANTS: Must work quickly, maintain composure in a fast environment, follow food prep and buffet presentation instructions Candidates must be able to obtain an airport security badge from Atlanta Hartsfield Jackson International Airport by passing an FBI background check and possessing 2 forms of ID. Pay is $15.00/hr PLUS tipshare. Opportunities for advancement based on experience and performance. Reliable transportation to and from the International Airport is REQUIRED as work hours can exceed Marta hours. In the event of flight delays, scheduled staff must be able to work until the last flight departs. Company DescriptionNational Concessions Management, LLC is an Atlanta-based concessions firm that has maintained a strong presence at the Hartsfield-Jackson Atlanta International Airport and in other airports nationwide since its founding in the summer of 2000.National Concessions Management, LLC is an Atlanta-based concessions firm that has maintained a strong presence at the Hartsfield-Jackson Atlanta International Airport and in other airports nationwide since its founding in the summer of 2000.

Job Description About ORTEC ORTEC is the world’s largest supplier of optimization software, advanced analytics aand consulting services. For nearly 40 years, we have helped more than 1,200 leading companies optimize supply chains through fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting and network planning. We make our customers’ business more efficient, more predictable, and more effective by turning complex challenges into easy-to-use solutions. ORTEC has been named a Top Workplace since 2020 by The Atlanta Journal-Constitution. This honor was achieved because we support our employees in finding their strengths and ultimately, we believe that our success is driven by you. Our Team & Culture ORTEC has approximately 1,000 employees worldwide and offices in 13 countries around the globe. Our main office in North America is headquarters in Atlanta, GA, with a second office in Houston, TX with potentially other locations expected to open in the near future. From our US offices we support companies of all sizes (from Fortune 500 to smaller regional businesses) in various industries throughout the United States, Canada and Mexico. We also work with our international customers by regularly supporting our European offices. Our employees are recognized as the driving force behind our success. They usually have a master’s or bachelor’s degree, a strongly developed talent for analytical thinking and a drive to identify and solve complex problems. ORTEC’s culture is open and informal, driven to promote collaboration and provide significant ownership and responsibility throughout your career. We offer a pleasant and challenging work environment where employees are encouraged to take ownership of their personal development. We believe it is important for our employees get the opportunity to bring out the best in themselves while maintaining a good work-life balance. Our growth and success can only be achieved through happy employees. This is an Atlanta, Georgia office-based position and requires extensive traveling. POSITION SUMMARY We operate a high-performing IT Service Desk focused on operational excellence, system stability, and continuous improvement. We are seeking an IT Support Specialist who takes full ownership of service quality, process discipline, and day-to-day IT operations. This role goes beyond ticket resolution. You are accountable for the effectiveness, reliability, and scalability of the support environment. You bring strong technical expertise, a process-driven mindset, and the confidence to enforce standards. Key Responsibilities • Resolve complex IT incidents and service requests independently (Tier 1 & Tier 2), • Own incidents end-to-end, from intake through permanent resolution, • Deploy, configure, and maintain endpoint hardware and software, • Manage IT assets, access controls, and compliance-related documentation, • Identify recurring issues and drive root-cause remediation, • Automate and standardize repeatable operational tasks, • Provide technical mentorship to junior support staff, • Support international IT initiatives and cross-functional teams Required Skills and Requirements: • Must be eligible to legally work in the USA, • 3+ years of experience in a professional IT support or service operations environment, • Hands-on experience with Windows OS, Active Directory, Entra ID (Azure AD), Intune, Microsoft 365, and Hyper-V, • Strong working knowledge of endpoint devices, including laptops and conference-room technology, • Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar), including workflow optimization, • Strong written documentation and knowledge management skills, • Full professional proficiency in English, • Valid U.S. driver’s license Preferred Qualifications • ITIL v4 applied in an operational environment, • CompTIA A+, Network+, or Microsoft MD-102 certification, • Experience with scripting or automation (PowerShell preferred) Benefits and Perks: Beyond a stellar work environment, friendly people and inspiring work, we have some great benefits and perks: • Medical, dental and vision coverage for you and your family, along with other benefit plans, • 401(k) match, • 17 days Paid Time Off, 10 days of sick leave, 3.5 days of personal time, and 10 holidays plus 6 schedule half days, • Flexible work schedule, • Teambuilding events, • Volunteering Events, • Regular social events such as office lunches every month, • Free onsite fitness center, • Free fruits, snacks and beverages at the office Growth opportunity We offer a tailor-made growth path for the right candidates. Your development will be monitored and reviewed multiple times a year, so you can grow into a position that matches your ambition. Due to our current growth potential and impressive track record, there are many opportunities available. Will YOU join our team? ORTEC International USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Any sponsorship (e.g. H1B) is not available for this position. #ZR

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionTeam Lead, Deskside TechnicianTitle Deskside Technician, Team Lead Description As the Team Lead, Deskside Technician you will support and oversee operations of the Deskside team supporting a dedicated client in our Managed Services Operation. The Deskside Technician, Team Lead’s role is to provide deskside technician support as a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. This is a hybrid position which will require to be available to travel to various site locations within the greater Atlanta area. When not onsite, you will be supporting end-users calling in for assistance. As Team Lead, you will support and oversee operations of the Deskside team and coordinate phone coverage, schedules, on-site support requests, provide support to users and lead deskside technicians. Responsibilities Strategy & Planning • Assist in developing long-term strategies and capacity planning for meeting future end-user device needs. Acquisition & Deployment • Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase., • Write technical specifications for purchase of end-user devices and related products. Operational Management • Provide guidance and leadership on the daily operations ensuring each is ticket is properly triaged and escalated or resolved as required. Providing guidance and leadership to the team., • Works closely with client to develop Knowledge and Run Books to support their environment., • incidents and problems across a variety of technical solution areas, • Setup and manage user accounts and permissions., • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed., • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes., • Record and manage equipment sent to repair depots for equipment under warranty or service contracts., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels., • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment., • Where required, administer, and resolve issues with associated end-user workstation networking software products., • Receive incoming calls, service desk tickets, email, or chat regarding equipment incidents, password resets, resolving printer and application issues and the ability to evaluate computer network problems., • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted, provision new hires on-site at locations., • Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order., • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports., • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations., • Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed., • Liaise with third-party support and equipment vendors., • Create and update knowledge articles to support the environment., • The ability to troubleshoot and evaluate computer network problems, required on-site visit to work with network engineers to evaluate and resolve network problems., • Provide exceptional customer service. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Excellent technical knowledge of hardware, including Apple/Mac, Dell, Lenovo, and others as required, • Excellent technical knowledge of PC internal components., • Hands-on hardware troubleshooting experience., • Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs., • Working technical knowledge of current protocols, operating systems, and standards, including Windows and macOS., • Ability to operate tools, components, and peripheral accessories., • Able to read and understand technical manuals, procedural documentation, and OEM guides. Personal Attributes • Ability to conduct research into Mac and PC issues and products as required., • Ability to work with network engineers to analyze, troubleshoot, on-site network components., • Effective interpersonal skills and relationship-building skills., • Strong written and oral communication skills., • Ability to present ideas in user-friendly language., • Understanding of the organization’s goals and objectives., • Analytical and problem-solving abilities, with keen attention to detail., • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment., • Experience working in a team-oriented, collaborative environment., • Strong customer-service orientation., • Driver’s license in good standing. Work Conditions • Availability for on-call rotation., • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer or network components., • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Job Description POSITION OVERVIEW The Bilingual (Spanish and English) Customer Service Account Representative delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service. Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards. ABOUT US Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can. Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day. OBJECTIVES SERVICE ACTIVITY TARGETS You are responsible for following the roadmap to hit our retention targets: • Answer 50+ inbound calls per day, • 2+ hours of daily talk time, • Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc., • Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate You are responsible for upholding team and individual standards in the following manner: • Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less, • Maintain precise records and documentation in CRM and internal systems, • Execute service workflows consistently, ensuring follow-up and task completion, • Monitor processes to prevent errors or lapses before they impact the customer experience, • Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions, • Contribute solutions, not problems, in all team interactions, • Participate in coaching, process improvements, and team meetings to strengthen overall execution, • Maintain high standards for personal accountability and follow-through, • Demonstrate resilience and adaptability in high-pressure situations, • Seek ongoing learning opportunities to improve technical, service, and operational skills, • Customer-centric mindset, • Emotional intelligence, • Retention focus, • Process discipline, • Accuracy and attention to detail, • Problem solving, • Strong listener and communicator, • Ownership and accountability, • Coachability, • Sales driven, • Growth driven, • Reliability, • Resilience and adaptability We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills. Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable. PHYSICAL REQUIREMENTS You are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday. We are well-versed in rising desks and walking pads and will make recommendations upon request. COMMITMENT TO DIVERSITY At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business. We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners. Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us. APPLY NOW If this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused. Already in the process? Direct questions or follow-ups to Jeff Grimoldi at . We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

Job DescriptionA3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T. Job Duties: • Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image., • Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents, • Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Knowledge of measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Experience with the operations and processes for diagnosing common or recurring system problems, • Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly, • Knowledge of workflow automation as it relates to SharePoint Content Management, • Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM)., • Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Skill in conducting open source research for troubleshooting novel client-level problems, • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Skill in testing and configuring network workstations and peripherals, • Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Skill in SharePoint services; assisting users with setting up sites and content management, • Skill in creating business workflows in support of SharePoint Administration Qualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor's Degree., • Three (3) years of general experience is acceptable with a Master's Degree., • One (1) year of general experience is required with a PHD. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance wypGMKg2RI

Job DescriptionWe are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement. Responsibilities: • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees., • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs., • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services., • Monitor on-premises IT infrastructure to identify and address potential issues proactively., • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently., • Maintain inventory of IT equipment, performing asset management activities as needed., • Support employee IT services, including onboarding, offboarding, and workstation relocations., • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery., • Develop documentation and processes to reduce incidents and enhance service desk efficiency.• A diploma or degree in a related field from a recognized institution., • At least 3 years of experience in an IT support role within an enterprise-focused environment., • Proficiency in supporting and managing Microsoft 365 applications, including Outlook, Teams, and Excel., • Familiarity with Microsoft Active Directory and Azure/Entra ID for enterprise directory management., • Advanced knowledge of endpoint administration and operating systems such as Windows, Intune, Autopilot, macOS, and iOS., • Experience with cloud and on-premises infrastructure tools like VMware vCenter, Cisco Meraki, and Microsoft Azure., • Strong organizational, verbal, and written communication skills with exceptional attention to detail., • Ability to troubleshoot issues effectively and manage service desk tickets efficiently.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Atlanta. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. We excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge, Skills, and Abilities: The successful candidate will have: Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits • Salary starting at $50,000, • A company dedicated to fostering and maintaining a positive and inclusive company culture., • An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions., • A company that is committed to continuous improvement while upholding our core principles and values., • Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges., • A competitive compensation package with generous benefits and bonus potential., • Engaging and diverse technical work performed in a dynamic and fast-paced environment., • Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.

Job DescriptionJob Overview: We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavos managed services customers. We are also looking for at least one year of experience in a Manage Service Provider (MSP). This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location. The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: • Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues, • Assist end users with macOS related support, including software troubleshooting, account setup, and peripheral compatibility., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs, • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action, • Maintain consistent ticket closure volume, aiming to close 80+ tickets weekly while ensuring service quality and customer satisfaction., • Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com), • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed, • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows, • Associates or Bachelors degree in progress, • 3 years IT service desk experience, • 1 year of MSP experience, • 3 years of customer service experience over the phone and email, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Bachelor's degree, • Managed Service Provider experience, • Microsoft Certifications, particularly any prerequisite forMicrosoft 365 Certified: Enterprise Administrator Expert andExam MS-102: Endpoint Administrator, • Familiarity with IT hardware, software, and managed services technology, • Proficiency in Google Suite, particularly Gmail and Google Docs, • Working knowledge of Microsoft Intune, • 75% - Service Desk Support (~30 hours/week), • 20% - Knowledge Base Documentation (~8 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Hybrid work schedule, • 401k contribution, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year

Job Description Job Description – Desktop Support Technician Title Desktop Support Technician Description The Desktop Support Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required. Responsibilities Strategy & Planning • Assist in developing long-term strategies and capacity planning for meeting future end-user device needs. Acquisition & Deployment • Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase., • Write technical specifications for purchase of end-user devices and related products. Operational Management • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed., • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes., • Record and manage equipment sent to repair depots for equipment under warranty or service contracts., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels., • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment., • Where required, administer and resolve issues with associated end-user workstation networking software products., • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents., • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers., • Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order., • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports., • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations., • Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed., • If necessary, liaise with third-party support and equipment vendors. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required, • Excellent technical knowledge of PC internal components., • Hands-on hardware troubleshooting experience., • Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs., • Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+., • Ability to operate tools, components, and peripheral accessories., • Able to read and understand technical manuals, procedural documentation, and OEM guides. Personal Attributes • Ability to conduct research into PC issues and products as required., • Effective interpersonal skills and relationship-building skills., • Strong written and oral communication skills., • Ability to present ideas in user-friendly language., • Understanding of the organization’s goals and objectives., • Analytical and problem-solving abilities, with keen attention to detail., • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment., • Experience working in a team-oriented, collaborative environment., • Strong customer-service orientation., • Driver’s license in good standing. Work Conditions • Availability for onsite work Monday – Friday, • Availability for on-call rotation., • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components., • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Job Description Field IT Engineer Onsite | Atlanta, GA Position Overview: We are looking for a talented IT professional to join our leading digital banking client’s team, supporting day-to-day IT operations across local, regional, and global business and IT functions. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is ready to make an impact with cutting-edge technology and a forward-thinking organization. Key Responsibilities: • Provide hands-on IT support, including LAN/WAN network, telephony, and printer support., • Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery., • Manage global information security efforts, including virus protection, backups, recovery, and audits., • Resolve help desk incidents within service level agreements, tracking and resolving IT issues with global teams., • Support end users and senior management in both office and remote hybrid environments., • Lead IT projects related to real estate, network installations, and maintenance of communication and AV equipment., • Oversee IT asset inventory, stocktakes, and audits, ensuring smooth vendor support and procurement processes., • Actively participate in IT planning, program execution, and business continuity planning., • Manage site computer rooms and coordinate disaster recovery efforts., • Lead IT upgrades, new implementations, refresh programs, and expansions driven by corporate real estate activities., • Communicate and collaborate effectively with global, regional, and site-based teams, solution partners, and management., • Proficient in IT infrastructure and executive office support., • Strong ability to support key executive events, such as management meetings., • Self-motivated, detail-oriented, and quick to learn, with the ability to innovate and adapt in a fast-changing environment., • Effective communication skills at all levels of management., • Ability to manage multiple sites and support global IT needs., • Flexibility in working hours to accommodate project timelines and office hours., • High degree of autonomy, service orientation, and a results-driven approach., • Bachelor’s degree or relevant certification in IT, Computer Engineering, Electronics, or related discipline., • Experience with Microsoft Windows 11 and server/Dell PC client support., • Familiarity with CISCO switches, routers, networks, and telephony systems., • Expertise in implementing structured cabling and network layouts., • Experience managing complex support issues within a globally dispersed organization., • Knowledge of global wired and wireless network technologies, DNS/DHCP, WAN, and LAN technologies., • At least 3-5 years of relevant experience in LAN/WAN and technical support. Why Join Us? This is an exciting opportunity to work with a leading digital banking client that is shaping the future of financial services. You’ll be part of a dynamic team that embraces innovation and values your expertise. Join us to help drive meaningful change while advancing your career in a supportive, growth-oriented environment.

Job Description Job Title: Service Desk Technician, ATL Department: Service Desk Reports To: Senior Director, Security/Cyber Security FLSA Status: Exempt Band: C1 – Location 3 Job Description The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines. ABOUT UNCF The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students. Primary Responsibilities and Duties Level 1 • Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction., • Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals., • Network monitoring (Level 1 support), • Assist with onboarding of new users, offboarding of departing users., • Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses), • Distribution of equipment to end-users Level 2 • Systematically interprets user problems and identifies solutions and possible side effects., • Uses experience to address user problems and interrogates database for potential solutions., • Escalates complex or unresolved incidents., • Records and tracks issues from outset to conclusion., • During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements., • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate., • Maintains records, informs users about the process and advises relevant persons of actions taken. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. Qualifications EDUCATION AND EXPERIENCE Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role. Technical Skills: Proficient with Windows Operating Systems Knowledgeable with Apple iOS and Apple products Proficient in Microsoft Office Suite, O365 Knowledge of Virtual Desktop Environments (VDI/WVD) General knowledge of Azure, Azure AD, Intune/ General knowledge of networking General knowledge of Security (network and desktop) Computer and mobile device setup Basic Active Directory administration Skills in setup and diagnosing of peripherals such as printers Knowledge of audio/video conferencing technology Ability to provide remote support (TeamViwever/Ultraviewer) General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices Certificates, Licenses, Registrations: A+, Security+, Network+, MCSA preferred. Other Skills, Knowledge, and Abilities: • Strong troubleshooting skills, • Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery., • Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal., • Strong communications skills (oral/written) with training experience a plus, • Strong customer/service orientation with attention to detail when proposing solutions. ADDITIONAL INFORMATION Benefits include: Medical, Dental & Vision Vacation, Sick & Personal Leave Life Insurance (Basic & Optional) Flex Spending Accounts 403(b) Retirement Account Holiday Savings Plan Annual Success Sharing Salary Range: $67,700.00 To $76,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Atlanta, GA building. Background checks required. UNCF is EOE M/F/D/V

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a Team That Powers a City The City of Sandy Springs is seeking a highly motivated, Full-Time, IT Support Specialist who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position — it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day. If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you. What You’ll Do As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services. Key Responsibilities * Provide onsite and remote technical support for hardware, software, networking, and mobile devices * Deploy, configure, and maintain PCs, laptops, and peripherals * Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams * Support mobile device setup and troubleshooting * Maintain network connectivity and diagnose equipment issues * Manage and document service requests through a ticketing system * Deliver courteous, timely, and effective customer service * Provide end-user training as needed * Participate in rotating on-call coverage during non-business hours * Assist with new technology deployments and IT projects * Support critical systems for public safety departments What You BringMinimum Qualifications * Associate’s degree in a related field * Two (2) years of relevant IT support experience (or equivalent combination of education and experience) * Ability to pass Police Department background check and fingerprinting prior to employment * Valid Georgia driver’s license Preferred Qualifications * CompTIA A+, Network+, Security+, Cloud+, or comparable certification * Demonstrated leadership ability, integrity, flexibility, and initiative Technical Expertise You’ll be successful in this role if you have: * Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles * Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams) * Experience supporting Windows desktops and laptops * Experience with macOS in a managed enterprise environment (a plus) * Familiarity with Microsoft Teams Phone systems and office equipment * Experience using service ticketing systems * Strong written and verbal communication skills The Ideal Candidate You are: * A clear communicator who can translate technical issues into understandable solutions * Organized and detail-oriented in documenting incidents and resolutions * Comfortable working independently and exercising sound judgment * Calm and decisive in critical or unexpected situations * Service-focused and committed to supporting a team environment Work Environment & Physical Requirements * Light physical activity (lifting up to 20 pounds) * Extended time at a keyboard or workstation * Regular performance of duties in standard office environments Perks & Benefits * Two competitive medical plan options for you and your family, along with dental and vision coverage * 10 paid holidays per year, plus 1 floating holiday * Accrued paid vacation and sick leave * City-paid life and AD&D insurance, short-term disability, and long-term disability * A City-paid Employee Assistance Program (EAP) * A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan * Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree * Identity Theft Insurance * Access to an on-site gym About Sandy Springs Sandy Springs is Georgia’s sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia’s most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail scene — all just minutes from the heart of metro Atlanta. The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities. We encourage both prospective and current employees to discuss accommodation needs with the City. Monday - Friday, 8:00AM - 5:00PM; Rotating On-Call can be non-standard hours.

Job Description Position Summary We are seeking an IT Operations Specialist to support the day-to-day technology operations of the organization. This role focuses on hands-on technical support, system administration, and coordination with third-party vendors to ensure stable, secure, and reliable IT services across the company. The IT Operations Specialist serves as a key technical resource for employees and works closely with internal stakeholders and external providers to resolve issues, maintain systems, and support ongoing improvements to our IT environment. Systems Administration • Forecast and coordinate new equipment and software needs, • Install and configure devices, user profiles, applications, and operating system updates, • Administer Active Directory, Entra ID, and Intune, including:, • Group Policy Objects (GPOs), • Conditional access rules, • Application deployment and device profiles, • Onboard and offboard users (Windows and mobile devices, email accounts, permissions, and access), • Maintain accurate documentation of systems, procedures, and user support activities, • Generate operational reports and track recurring issues and trends Help Desk & Technical Support • Provide Tier 2 and Tier 3 workstation support and assist with Tier 1 support as needed, • Troubleshoot hardware, software, access, and configuration issues, • Escalate tickets to external vendors or consultants when necessary, • Coordinate resolution of complex technical issues with internal IT staff and service providers, • Provide technical guidance and knowledge sharing to support staff and users Network, Infrastructure & ERP Support • Coordinate monitoring, deployment, and upgrades of network infrastructure with third-party consultants, • Monitor backups and assist with disaster recovery processes, • Monitor system stability and performance and recommend improvements, • Support ERP systems (NAV, Business Central, SAP, Oracle NetSuite) and reporting tools (Power BI) as applicable Security & Compliance • Support cybersecurity policy compliance across employees and vendors, • Assist with incident response and coordinate with the security operations center, • Participate in vulnerability assessments, penetration tests, and IT audits, • Proactively identify and recommend security improvements, • Maintain endpoint security and Microsoft 365 security configurations Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field preferred, • Minimum 5–6 years of hands-on experience in Tier 2 IT support or systems administration, • Proficiency with Windows 10 and Windows 11 environments, • Strong Microsoft 365 administration experience, including:, • User provisioning, • Email configuration, • Security settings, • Experience with Microsoft technologies such as:, • Entra ID, • Azure policies, • Conditional Access, • Defender for Office 365, • Intune, • Familiarity with ERP systems (NAV, Business Central, SAP, or NetSuite) and Power BI reporting tools is a plus, • Strong troubleshooting and problem-solving skills, • Ability to communicate technical information clearly to non-technical users, • Relevant certifications (CompTIA A+, Microsoft, or Azure certifications) are a plus

Job Description HI Hope you're doing well This is Pankaj from 4P Consulting please see below job description Project Manager 3 Atlanta, GA (Hybrid) Client State of GA 2 resume by 12/30/2024 Candidate MUST be local to Metro Atlanta The IT Project Manager is responsible for the coordination and completion of IT projects, and therefore oversees all aspects of the project using planning, monitoring, and controlling processes. A PM has duties to perform at each phase of a project to maintain schedule timeline, within budget and deliver a quality project. The IT Project Manager must develop, clarify, and manage the scope of the project and prepare reports for upper management regarding the status of each project. PM applies project management knowledge, skills, tools, and techniques in supporting project leads and driving the development and application of project management methodology and culture. Primary Responsibilities Job Responsibilities: • Identifies, tracks, monitors, and communicates project-related issues, scope changes, variance, and contingencies that may arise during the implementation of projects. Facilitates amicable solutions with the appropriate customer, • Easily shifts from one task to another without losing sight of long-term goals., • Understands how the DBHDD’s applications and systems are impacted when implementing changes., • Effectively communicates relevant project information to key stakeholders in a timely and appropriate manner., • Collaborates effectively with people across the agency to accomplish project goals., • Sets high expectations and enforces standards to meet project timelines., • Remains aware of impending deadlines and competing forces that may change priorities and deliverables., • Stays up-to-date on leading edge project management practices., • Documents and communicates information in a detailed and precise manner., • Understands how external changes can impact timelines, deliverables, resources, and budget., • Knows how decisions will impact the customer/user, and develops solutions that have the least risk to the customer., • Keeps project team members informed of events and issues that will impact their work., • Serves as a representative voice of the team; raises concerns to business owners when appropriate., • Incorporates business owners’ and customers’ expectations when prioritizing all initiatives related to a project., • Organizes timely project meetings and involves necessary team members to set and discuss objectives and potential obstacles., • Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration, • Project management and leadership skills for managing projects and the teams involved with them, • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues, • Analytical and problem-solving skills to handle any issues that occur during project completion, • Organization and time management skills to keep projects on track and within budget, • Excellent resource planning and task scheduling skills Qualifications Bachelor's degree in a related field from an accredited college or university AND FIVE years of RECENT relevant project management experience, with a progression in responsibility. 1. 10 years PM experience managing medium to large scale IT projects, 2. Current PMP Certification, 3. At least 3 years IT consulting experience., 4. SCRUM Master and/or Product Owner Experience, 5. Advanced proficiency in System Development Life Cycle AND Agile methodology, 6. Proficient in Microsoft Tools, Microsoft Project, Visio, SharePoint, Outlook, and Azure DevOps, 7. Skilled at conflict resolution, 8. Strong organizational, analytical, and problem-solving skills, 9. Ability to communicate to management, business, and technical personnel Thanks and Regards Sr. Talent Acquisition Specialist Pankaj Mishra +1 205-756-4834

Job Description Job Overview: We are seeking a motivated and tech-savvy Hardware Technician to join our IT team. This individual will be responsible for supporting our clients by handling inbound support calls, provisioning hardware, maintaining IT inventory, and documenting processes. The ideal candidate has strong organizational skills, attention to detail, and a customer-focused mindset. This position reports directly to the Service Delivery Team Lead Responsibilities: Hardware Provisioning • Install, configure, and maintain hardware and software for clients following company SOPs and Knowledge Base guidelines., • Ensure accurate documentation of all hardware deployments in relevant systems., • Manage IT inventory, ensuring proper asset tracking and adherence to SOPs., • Answer inbound calls and emails, create initial tickets, and escalate issues as necessary., • Provide basic technical support to end-users, including troubleshooting hardware, software, and network issues., • Collaborate with team members to identify and implement IT process improvements., • Assist IT team with projects such as system upgrades, network management, and security initiatives., • Maintain and update customer records in systems such as Autotask, IT Glue, and monday.com., • Follow company SOPs and KBS when creating or updating documentation., • Create and update knowledge base articles based on experiences resolving tickets., • High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field preferred., • Basic understanding of computer hardware, software, and networking concepts., • Familiarity with Microsoft Office Suite and operating systems such as Windows and macOS., • Strong written and verbal communication skills; empathetic customer service approach., • Detail-oriented, with excellent organizational and time management abilities., • Ability to work independently and collaboratively in a team environment., • Excellent organizational, time management, and multitasking capabilities., • Available to consistently work up to 40 hours a week, • Knowledge of cybersecurity principles and best practices., • Familiarity with cloud services such as AWS, Azure, or Google Cloud., • 50% - Hardware provisioning, setup, and maintenance following SOPs (~20 hours/week), • 40% - Answering calls/emails and working alongside the team to resolve any issues that arise (~16 hours/week), • Gain practical experience in a professional IT environment., • Mentorship and training from experienced IT professionals., • Opportunity to work on impactful IT projects., • Weekday Schedule: Monday thru Friday, 9am-6pm or 8 am- 5 pm, • Must have reliable transportation., • Must be able to lift 30 pounds., • Must be able to stand for 1+ hour periods., • Competitive salary, as well as employer contributed health benefits, • Unlimited paid time off, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced, but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year

Job Description Job post summary Date posted: March 12, 2026 Pay: $20.00 per hour Job description: Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: Maintain exceptional customer service posture at ALL TIMES Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists) Arrive at the school no less than 30 minutes before the first bell Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues. Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond Perform support activities, including but not limited to: · Maintain and update Chromebook carts for student use · Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning · Proactively check the status of computer labs & media center computers daily · Ensure standardized test readiness by updating laptop carts and lab equipment · Troubleshoot and/or replace Kronos hardware · Maintain and troubleshoot the location Marquee signs · Troubleshoot and resolve minor wireless and network issues · Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices · Install, configure, and support printing devices. · Maintain accurate asset assignment in Incident IQ. · Maintain clean work areas and workspaces, including MDF/IDF closets · Coordinate removal of obsolete equipment as required · Collaborate with the school’s designated Technology Point of Contact (POC) to support the one-to-one student device program. · Meet with onsite vendors as required to support L3 teams · Assist with deployment of new equipment · Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks) Provide support for IT projects and AV events at assigned schools Document tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development. Record and submit checklists or other documentation as required for upward reporting and accountability Attend mandatory monthly professional development meetings Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse Perform other duties as assigned. Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years of work experience minimum A+ Certification REQUIRED Strong customer service skills Strong oral and written communication skills Prior experience with desk-side and break/fix support is a MUST • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST Experience in an educational environment is a plus Must pass a fingerprint background check Must be authorized to work in the United States Valid driver's license and reliable personal transportation required Personal Attributes: Must be punctual, present, and visible throughout the workday Creative, curious, analytical, enthusiastic, and display strong attention to detail Ability to work independently and effectively on tight deadlines, as necessary Excellent command of the English language Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive and productive team player Desire to learn new skills as technology evolves Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed) Neat and clean appearance to include personal hygiene Education/Training: Minimum of an Associate degree (preferred) Application Question(s): • Do you have a clean criminal background?, • Are you willing to revise your resume to Covendis format?, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS? Work Location: In person

Job Description HOW YOU’LL MAKE A DIFFERENCE: The Tech Ops Intern will assist customer support as well as perform general technical tasks required by Tech Ops objectives, policies, and procedures. They will assist the IT Support Specialist with troubleshooting and resolving technical incidents and requests for onsite and remote staff. They will assist in documenting, maintaining and servicing hardware and software requests and assist with planning and maintenance of equipment. They will assist the IT Support Specialist with onboarding and offboarding activities and execute IT policy and best practices. IN THIS ROLE, YOU’LL GET TO: • Manage Service Desk tickets by providing technological support for staff while monitoring queues and using data to drive customer-oriented solutions., • Maintain service excellence by providing staff with regular updates throughout the incident and request process to improve customer satisfaction, • Adopt and insist on a fix-once mentality while investigating and diagnosing faults., • Perform general administrative tasks, including storing, receiving, and shipping technology equipment, • Carry out IT processes, procedures, and administrative tasks with minimum supervision, • Install, troubleshoot/repair, and administer (Windows and iOS) computing devices, including desktops, laptops, phones, tablets, servers, network appliances, printers, and AV equipment according to design or specifications., • Monitor and assist with video conferencing equipment support for office staff, • Collect necessary data required for scorecard and departmental reporting, • Assist with technology provisioning of equipment and services during onboarding and offboarding., • Maintain inventories of computing devices, IT equipment, IDF and MDF rooms and accounts producing inventory counts as needed for fleet maintenance/forecasting., • Monitor and maintain equipment rooms to comply with IT and QSE standards., • Responsible for recycling all IT expired equipment and technologies ensuring correct disposal per policy., • Working towards an Associate degree or Bachelor’s degree in Computer Science or related field, • High level of flexibility, willing to operate in an agile environment while working within a team to deliver excellence., • Strong drive for innovation and demonstrates curiosity while learning. Willing to learn and apply new technologies quickly., • Communications skills, both verbal and written. Able to translate IT speak for non-IT people. Foster collaboration and understanding by communicating clearly and simple terms across departments, time zones, and cultures., • Motivated to take on responsibilities eagerly and follow through on assigned projects., • This individual should be a self-starter and possess organizational skills, as well as efficient time-management skills. OUR PURPOSE is to provide opportunities that help people thrive using their God-given abilities. OUR CORE VALUES: • Be a Self-Starter. Continuously seek ways to improve yourself and the business, take responsibility, and act with urgency to solve problems., • Be a Team Player. Prioritize team success over individual achievements, support your colleagues, and contribute to creating high-performing teams., • Be a Patriot. Focus on the greater good of the organization, be honest about what’s working, and passionately work towards making the company better., • Do it Right. Uphold high standards and integrity, even when no one is watching, and always aim to do the right thing. As the largest commercial real estate services marketplace in the nation, MountainSeed MarketPlace offers a comprehensive range of appraisal management, review services, and more. MountainSeed Analytics platform provides real-time, accurate real estate data insights, helping clients make informed decisions in markets across the U.S. MountainSeed’s Capital Markets Solutions including Loan Sale Advisory and Sale Leaseback Programs assist in enhancing an institution’s financial health. MountainSeed is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Job Description Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately. We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family. Career Advancement: Core Responsibilities: • Lead the growth of an Advisory practice by developing and implementing strategic and tactical plans in accordance with the firm's mission and vision and the commitment to always act as a trusted partner to our clients., • Elevate the Centri Brand by demonstrating thought leadership and embracing our marketing and sales programs., • Building national relationships to further expand the Centri Brand in developing business and revenue for the Firm., • Lead and manage multiple concurrent engagements within the Accounting Advisory practice to provide technical accounting and financial or business advisory guidance to clients., • Demonstrate advanced knowledge of complex accounting concepts to support Firm initiatives and development opportunities with internal knowledge sharing and panel discussions., • Provide timely, high quality client service that meets or exceeds client expectations including coordinating the development and execution of the consulting work plan and client deliverables., • Collaborate directly with firm specialists/subject matter experts on complex accounting matters, • Bachelor's degree in Accounting or equivalent required., • CPA license is required, • Prolonged periods sitting at a desk and working on a computer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Hybrid

Job Description Director of Front Office At REVERB by Hard Rock, music brings people together, REVERB gives them a place to stay As the Director of Front Office, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle fan concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. Key Responsibilities • You will be the welcoming face of our hotel, ensuring fans have a seamless and enjoyable experience., • Your daily tasks will include supervising front desk agents, managing fans reservations, and addressing fan concerns., • You will report to the General Manager., • Bachelor's degree (B. A.) from four year college or university; or equivalent combination of education and experience., • Minimum two years of front office experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Are you an innovative and adaptable self-starter who enjoys finding solutions to open-ended problems? Do you enjoy innovatively structuring energy products to meet customer needs while challenging the competition? Are you a critical thinker who can balance an eye for detail with big-picture vision? Do you enjoy designing, testing, and implementing modeling and application solutions to meet growing business demands for efficiency and scale? Do you want to work for a growing energy company in a highly competitive market? Then the Commercial & Industrial (C&I) Pricing Analyst may be the job for you! As a C&I Pricing Analyst, you will create modeling for customer valuation, profitability analysis, risk assessment, and rate design in support of Gas South's Commercial & Industrial business. You will engage with Sales, Trading, Risk, Middle Office, Finance, and Operations to ensure successful pricing, risk analysis, execution, and booking of deals. Becoming a Gas South Analyst offers exceptional growth opportunity with a four-level career path. As Analysts grow and gain experience, they progress through the four levels (I, II, Senior, Lead) and take on greater responsibility as both contributors and leaders. New hires will come in at the level their experience dictates. Are you a fit? A successful candidate for this role is proactive, curious, and a strong critical thinker. Existing knowledge or experience within the natural gas or broader energy industry is preferred. You have strong analysis and modeling capabilities and are motivated by business growth and customer service. You are able to work through a technical problem, and then effectively communicate your conclusions or recommendations to a non-technical audience. Additional Responsibilities • Develop, implement, and distribute models and model-derived costing for various rate structures used in pricing for customer acquisition and renewal decisions., • Maintain existing pricing models and continue to incorporate new improvements to keep up with continuous changes in the underlying costs and risks inherent in the business., • Analyze customer characteristics with regression and other techniques to identify shifts, which could affect pricing., • Create modeling to support profitability of individual customers and customer groups., • Design, implement and present customized quantitative analyses as appropriate to support other organizations (Finance, Sales, Marketing and Operations) as needed including customer commodity, credit, and operational risk management modeling and support for Retail segments., • Provide key decision support in estimating costs and setting pricing for customers and in forecasting revenues, costs, and consumption for the Retail business., • Bachelor's Degree – Engineering, Economics, Statistics, Marketing or Business/Management-related preferred, • Understanding of energy price structure and risks borne in different types of structures., • Ability to model incremental costs and risks associated with customer acquisition, renewal, and/or asset management opportunities., • Strong technical and quantitative skills including solid understanding of data analysis, model building, model validation. Advanced Data Analysis skills (Regressions, Monte Carlo Simulations, etc.) is preferred Atlanta, GA or Gainesville, FL Physical Requirements Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues. Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments. Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings. Pay range is commensurate with education, experience, specialized skills or certifications, etc. Gas South Pay Range $69,008—$77,127 USD Our Purpose and Culture At Gas South, we approach each day knowing we have an opportunity to make a difference in people's lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert's Big Adventure and many others, we're proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere. Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination. Benefits for full-time employees include: • Full medical, dental, and vision coverage, • Employer-paid life and disability coverage, • Annual employer contributions of up to 12.5% to your 401k, • Remote work options available based on business needs, • Annual performance incentive is a % of annual benchmark based on position level, • Paid four-week sabbatical every five years, • Opportunities to volunteer in the community, • Education assistance up to $5250 per year

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. What You'll Be Doing As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions. Partner & Customer Engagement * Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives * Educate and collaborate with Channel Partners and TSDs on PolyAI's capabilities, value proposition, and ideal customer profile * Identify expansion opportunities and new prospects within existing partner install bases * Guide partners through requirements gathering and evaluation processes for Conversational AI solutions Enablement & Thought Leadership * Deliver training sessions, Lunch & Learns, and structured partner enablement programs * Represent PolyAI at conferences and industry events * Contribute to blogs, podcasts, and other thought leadership initiatives Solution Development & Collaboration * Craft and present compelling business and technical narratives to prospects and customers * Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation * Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires Travel * Travel to partner sites and conferences as needed (up to 60%) What You'll Bring * Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models * Ability to evangelize, train, and promote technical solutions across partner and customer audiences * 5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role Technical & Industry Expertise * Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar * Strong understanding of CX best practices, industry trends, and enterprise customer expectations * Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP) * Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP * High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA Commercial & Communication Skills * Experience developing proposals and building ROI models * Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders We provide a competitive salary range for this role - which is $155,000 – $185,000 base salary plus commission - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free uniforms Metro Atlanta (Remote-Friendly) Full-Time About Us We are a fast-growing Managed Service Provider serving small to mid-sized businesses across Metro Atlanta and beyond. We are looking for a proven hunter who knows how to sell IT services to SMB leadership teams. Position Overview Were seeking a high-performing executive with a proven ability to generate leads and close new MSP contracts. The ideal candidate has 5+ years of direct MSP sales experience, a strong understanding of the technical landscape, and the ability to translate technical capabilities into clear business value. This is a shark role with the goal being new client acquisition. This role is hybrid remote-friendly, and candidates should reside in Metro Atlanta to support in-person meetings and local client development when needed as well as in-office meetings from time to time. Key Responsibilities Drive new business growth through prospecting, lead generation, and outbound outreach. Conduct discovery calls, technical needs assessments, and tailored solution presentations. Build and maintain a strong pipeline of qualified opportunities. Manage the full sales cyclefrom initial contact to proposal delivery to signed agreement. Collaborate closely with technical teams to ensure accurate scoping of services. Represent the company professionally at networking events, client meetings, and virtual demos. Meet or exceed monthly and quarterly revenue targets. Required Qualifications Minimum 5 years of sales experience within a Managed Service Provider (MSP) environmentnon-negotiable. 10 years of experience is preferred. Demonstrated success generating leads and consistently closing deals. Strong understanding of common MSP offerings (e.g., managed help desk, cloud services, cybersecurity, NOC/SOC, backup solutions). Ability to communicate complex technical concepts in a clear, business-focused way. Excellent relationship-building, negotiation, and follow-through skills. Familiarity with tools such as PSA/CRM systems (Autotask, HubSpot, etc.). Report metrics: calls/day, opps/week, closed-won MRR Preferred Qualifications Existing network or book of business in Metro Atlanta. Basic understanding of compliance frameworks (HIPAA, CMMC, SOC 2, PCI). Experience selling to small and mid-market clients (SMBs). Run/manage a structured sales process Conduct discovery with CIOs, COOs, owners Compensation Plan Base Salary: $65K OTE: $130K (50/50 split between base and commission) Monthly Commission Target: ~$5,400 Commission Rate: 10% of all project revenue (labor only) for opportunities you identify and that close within 3 months. No cap on commissions; quarterly accelerators on commissions Opportunity to influence strategy and shape a rapidly growing MSP. Benefits Health coverage Mileage Cell Phone allowance 401k with matching Military Veterans Encouraged to Apply We proudly welcome veterans and transitioning service members. Your leadership, discipline, and mission-focused mindset are valued here. Flexible work from home options available.