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It service desk jobs in New York, New YorkCreate job alerts

Are you a business? Hire it service desk candidates in New York, NY

  • Support Engineer
    Support Engineer
    16 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    Immediate start!
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  • Event Coordinator
    Event Coordinator
    2 months ago
    Full-time
    Manhattan, New York

    Entry role in marketing and sales. Coaching. Mentoring. Leading. These are the core values of our management team. Our goal is to train and develop our new guys to reach success and achieve their goals in record time. We are an outsourced marketing and sales firm, specializing in business development, customer service & acquisitions, and sales and marketing. We bridge the gap between our clients and their customers to truly build a concrete relationship. We’re looking to bring new candidates on board to help us forge those connections. Regardless of their experience, we coach our guys on how to best form those relationships. Responsibilities: Conducting events-based presentations for our clients Creating brand awareness and business development Learning the foundations of sales and marketing techniques Training and developing new representatives Creating and updating customer accounts Giving creative ideas regarding sales and customer service Completing the sales process from start to finish Benefits: Learn transferable sales, marketing, customer service and business development techniques Top performers will receive opportunities to travel and advancement Not a desk job! A bright and uplifting work environment Mentors and leaders who are encouraging and care about your success Learn how to run a business from the ground up Requirements: Do-it-now type of attitude Can easily overcome obstacles and roadblocks; be solution oriented Ability to work in a fast-paced environment Great work ethic Solid written and verbal skills Excellent customer service and people skills Ability to work independently and with little to no supervision

    Immediate start!
    No experience
    Easy apply
  • Front of House Team Member
    Front of House Team Member
    2 months ago
    $16–$25 hourly
    Full-time
    Manhattan, New York

    Do you love tea, people, and creating beautiful moments? We are seeking a Front Desk Ambassador to embody our brand's warmth, grace, and energy, making every guest feel welcome the moment they step in. We are a new-generation premium bubble tea brand bringing authentic tea craftsmanship to New York. Every detail in our shop reflects our belief that tea is more than a drink; it’s an experience. Your Role • Be the face of our shop by greeting guests and taking orders., • Represent our brand’s quality and culture with confidence and kindness., • Assist during busy hours and help maintain an inviting space. Responsibilities • Greet every customer with warmth and professionalism., • Handle orders accurately and efficiently., • Maintain a polished and welcoming counter environment., • Collaborate with team members for smooth operations., • Embody our brand’s aesthetic and service values., • Offer tasting samples to customers. You’re a Perfect Fit If You: • Are fluent in English (Mandarin is a strong plus)., • Have a friendly, approachable personality with a natural sense of presentation., • Care about customer experience and attention to detail., • Enjoy being part of a fast-paced, team-oriented environment., • Are reliable, positive, and motivated to grow with us., • Have prior experience in the food and beverage or hospitality industry. Perks • Competitive hourly pay & daily staff drinks., • Supportive, friendly team atmosphere., • Opportunities for advancement as we expand., • Be part of redefining modern tea culture in NYC. If you take pride in your presentation, love connecting with people, and want to be part of something stylish and meaningful, we’d love to meet you.

    No experience
    Easy apply
  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

    Immediate start!
    Easy apply