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Job Description The IT Support Specialist II will be responsible for providing comprehensive IT support to our organization, ensuring the smooth operation of our technology infrastructure. This role involves installing new devices, administering Active Directory, Entra ID, and Intune, onboarding and offboarding users, and providing Tier 2 and Tier 3 support to user workstations. The ideal candidate will be skilled in troubleshooting hardware and software issues and committed to maintaining accurate documentation and reporting. Collaboration with other IT team members and continuous improvement in service delivery are key aspects of this role. Key Responsibilities: • Installing new devices, user profiles, applications, operating system updates and more., • Administer Active Directory, Entra ID, and Intune, including GPOs, conditional access rules, profile, and apps, ensuring security and compliance with company policies., • Onboarding and offboarding users (Windows and mobile devices, email accounts, and more)., • Conduct Tier 2 and Tier 3 local administrative support to user workstations and Tier 1 support as necessary, including troubleshooting hardware and software issues, and resolving technical problems., • Documentation and Reporting: Maintain accurate records of user requests, troubleshooting steps, and solutions provided. Generate reports as required to track performance metrics and identify areas for improvement., • Collaboration: Collaborate with other IT team members to escalate and resolve complex technical issues. Provide guidance to Tier 1 support staff as needed., • Continuous Improvement: Stay updated on emerging technologies and best practices in IT support. Proactively identify opportunities to improve processes and enhance the quality-of-service delivery., • Other duties as assigned. Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field preferred., • Proven experience in a Tier 2 IT support role, with expertise in user account management and technical troubleshooting., • Proficiency in Windows operating systems, as well as common productivity software., • Experience with: Windows 10/Windows11, Defender for Office 365, Azure Policies, Entra ID, Azure Conditional Access to name a few., • Strong understanding of Microsoft 365 administration, including user provisioning, email configuration, and security settings., • Excellent communication skills, with the ability to convey technical information clearly and concisely to non-technical users., • Strong problem-solving skills and attention to detail., • IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.

Job Description Field IT Engineer Onsite | Atlanta, GA Position Overview: We are looking for a talented IT professional to join our leading digital banking client’s team, supporting day-to-day IT operations across local, regional, and global business and IT functions. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is ready to make an impact with cutting-edge technology and a forward-thinking organization. Key Responsibilities: • Provide hands-on IT support, including LAN/WAN network, telephony, and printer support., • Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery., • Manage global information security efforts, including virus protection, backups, recovery, and audits., • Resolve help desk incidents within service level agreements, tracking and resolving IT issues with global teams., • Support end users and senior management in both office and remote hybrid environments., • Lead IT projects related to real estate, network installations, and maintenance of communication and AV equipment., • Oversee IT asset inventory, stocktakes, and audits, ensuring smooth vendor support and procurement processes., • Actively participate in IT planning, program execution, and business continuity planning., • Manage site computer rooms and coordinate disaster recovery efforts., • Lead IT upgrades, new implementations, refresh programs, and expansions driven by corporate real estate activities., • Communicate and collaborate effectively with global, regional, and site-based teams, solution partners, and management., • Proficient in IT infrastructure and executive office support., • Strong ability to support key executive events, such as management meetings., • Self-motivated, detail-oriented, and quick to learn, with the ability to innovate and adapt in a fast-changing environment., • Effective communication skills at all levels of management., • Ability to manage multiple sites and support global IT needs., • Flexibility in working hours to accommodate project timelines and office hours., • High degree of autonomy, service orientation, and a results-driven approach., • Bachelor’s degree or relevant certification in IT, Computer Engineering, Electronics, or related discipline., • Experience with Microsoft Windows 11 and server/Dell PC client support., • Familiarity with CISCO switches, routers, networks, and telephony systems., • Expertise in implementing structured cabling and network layouts., • Experience managing complex support issues within a globally dispersed organization., • Knowledge of global wired and wireless network technologies, DNS/DHCP, WAN, and LAN technologies., • At least 3-5 years of relevant experience in LAN/WAN and technical support. Why Join Us? This is an exciting opportunity to work with a leading digital banking client that is shaping the future of financial services. You’ll be part of a dynamic team that embraces innovation and values your expertise. Join us to help drive meaningful change while advancing your career in a supportive, growth-oriented environment.

Job DescriptionAt Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience — delivered at home and powered by technology for scale. We’re looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter — supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology. Hybrid role working from our Atlanta Distribution Center a minimum of 3 days per week. About Sprinter Health Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission is to bring high-quality, preventive care directly into the homes of people who are falling through the cracks of the system. Since 2021, we’ve: \uD83C\uDFE5 Served over 100,000 patients\uD83D\uDE80 Grown 6x in 2024 alone\uD83C\uDF0D Reached 60%+ coverage of the U.S. population\uD83E\uDD1D Partnered with 6 of the 10 largest health plans\uD83D\uDCB0 Raised $125M from top-tier investors like a16z, General Catalyst, GV, and Accel We’re building the operating system for in-home care—powered by data, logistics, and scalable systems. Your mission, if you choose to accept: As a Field Technology Specialist, your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you’ll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients’ homes. From day one, you’ll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly.Role Responsbilities • Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff, • Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured, • Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed, • Monitor device status, inventory, and service requests to maintain high equipment uptime, • Assist in maintaining device management systems (e.g., Jamf Pro or similar) and connectivity to core applications, • Follow established protocols for device security, data protection, and HIPAA compliance, • Coordinate equipment repairs, replacements, and returns with vendors and service partners, • Provide basic training and user guidance to field clinicians on device operation and troubleshooting, • Document support processes, incidents, and asset tracking updatesOutcomes + metrics you will directly influence:, • Provider readiness and productivity, • Field technology uptime and availability, • Speed and effectiveness of issue resolution for field devices, • Accuracy and completeness of device inventory and lifecycle tracking, • Security, privacy, and HIPAA compliance across field technologyAbout you:, • Experience: 1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations., • Technical foundation: Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments., • Troubleshooting skills: Working knowledge of connectivity, basic networking issues, and device setup for mobile teams., • Security-aware: Understanding of data privacy and security best practices; HIPAA familiarity preferred., • Customer-focused: Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users., • Organized: Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently., • Flexible: Willingness to travel occasionally to support clinician onboarding or equipment setup.Bonus points if you have:, • Startup experience in health tech or patient support operations, • Experience supporting distributed or field-based clinical teams, • Familiarity with tools such as Jamf Pro, Zendesk, or TeamViewer, • Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting, • CompTIA, Mobility+, or other relevant IT certificationsWhat we offer:, • \uD83D\uDCC8 Competitive salary and equity grant, • \uD83C\uDFE5 100% medical, dental, and vision premiums covered (for you + your family), • \uD83D\uDCB8 401(k) matching

Job DescriptionHermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries. We are currently seeking a motivated Platform Specialist to join the Mission Systems Engineering team at Hermeus! Responsibilities • Build, maintain, troubleshoot, and repair Ground Control Stations., • Install, configure, and maintain flight critical IT systems, communication tools, and mission-enhancing hardware/software., • Install, configure, and maintain pilot-in-the-loop cockpits for Remotely Piloted Aircraft (RPAs)., • Collaborate closely with other engineering teams to ensure seamless integration of mission systems., • Design, configure, and maintain network hardware and software, including routers, switches, firewalls, Access Points (wireless), and VPNs., • Monitor network performance and ensure system availability and reliability., • Perform network troubleshooting to isolate and diagnose common network problems., • Implement and maintain network security, including access controls, intrusion detection systems, and threat prevention., • Manage and administer network services such as DNS, DHCP, and IP address management (IPAM)., • Develop and maintain comprehensive documentation for network configurations, processes, and procedures., • Collaborate with other IT teams to support infrastructure projects and resolve complex technical issues., • Be willing and able to support the deployed platform (on a rotation basis) during weekends, off hours., • Willing and able to travel for 1-2 weeks at a time during test operations/campaigns., • Stay up to date with emerging network technologies, best practices, and NIST guidelines. Basic Qualifications, • Associates degree in information technology/systems, Computer Science, Engineering, or related STEM field., • 5+ years of experience as a Network Engineer or in a similar role (Site Reliability Engineer, Platform Engineer, Cybersecurity Engineer, Software Engineer)., • Proficient in Linux., • Proficient in basic electronics maintenance and repair., • Proficient in the maintenance/termination serial port connectors (RS232, etc.), and CAT5/6., • Proficient in basic electronics packaging (design, assembly, cable routing, cooling, etc.)., • Proficiency working at all layers of the OSI network model., • Proficiency designing and maintaining layer 2 networks., • Comfortable reading and maintaining low voltage wiring diagrams., • Experience creating, explaining, and maintaining network architectures, network topology diagrams, and other interface diagrams/specifications., • Ability and desire to travel for 1-2 weeks at a time to work on-location with the Ground Control Station at various military bases and airports., • Strong understanding of networking protocols (TCP/IP, OSPF, BGP, EIGRP) and network hardware., • Proficiency in Microsoft Windows and associated Office suite of tools: Word, PowerPoint, Outlook, Teams., • Excellent written and verbal communication skills., • Ability to obtain and maintain a security clearance. Preferred Qualifications, • 10+ years' experience designing, integrating, troubleshooting, and maintaining complex aerospace platforms’ I.T. infrastructure., • Proficiency in low level network programming (socket programming), design, and troubleshooting., • Familiarity with cloud networking concepts (AWS, Azure)., • Familiarity with Palo Alto and Juniper network devices., • Background in government or cleared contractor networks., • Experience with FedRAMP authorized cloud solutions (AWS Govcloud, Azure GCC-H, etc..) is a plus., • Experience with network cybersecurity tools such as Wireshark, Nmap, AWS network security tools, Microsoft Defender, etc., • Palo Alto Certification (PCCET, PCNSA, PCNSE, etc.)., • Juniper Certification (JNCIS, JNCIP, etc.)., • SANs Certification (GSEC, GCIA, GMON, GDSA, etc.). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.