Operations Clerk
hace 4 días
Clarksville
Job Description Job TitleOperations Clerk DepartmentOperations/ASC FLSA: Non-Exempt Reports ToOperations Manager ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. The incumbent will utilize corporate and regulatory policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is also the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately. Primary Duties will be those of the Operations Department Deposit Account Team • Deposit Account Setup – Business and Consumer Accounts, • Upload New / Revised Deposit Accounts, • Review documentation obtained., • Review associated compliance requirements., • Review associated financial risk., • Process / setup associated services (ie. Debit Card, Online Banking, Wire Agreements, Safe Deposit Box), • Act and/or notate (if any) additional action/documentation needed to complete the bank’s policy, procedure and/or compliance requirements, • Federal Reserve System - Fedline Advantage, • Use the Fedline Advantage and other associated systems and reports to perform the following duties: Insufficient Fund presentments (pay/return), Return Deposited Items, ACH Returns / Notifications, Death Notifications / Returns., • Stop Payment Placement / Daily Suspect Report, • Review documentation submitted for stop payment and place the stop payment requested, • Daily review suspect stop payment report and take the appropriate action., • Fiserv EFT - Debit Card Services, • Order debit cards and process requested maintenance (limit changes and lost cards), • Fraud Detection System: Review Notifications, Perform Fraud Decision and take the necessary action based on the decision., • Debit Card Transactions – Assist Customers and Employees, • Assist Branch Employees, • Deposit account issues and questions., • Provide system operation support (i.e. Navigator and sub systems BPM, Teller, Web Director, Efunds, OFAC, Safe Deposit Box, RRM, ISResearch), • All operational procedure questions., • Scan and Index Documents to Web Director, • Primary on Phone, • Call forwarding to other employees, transfer funds, place Stop Payments, • Assist customers with questions and provide information pertaining to their respective accounts (all account types), • Account and Transaction Research – Customers and Employees, • Assist with Mail Processing QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS: Ability to read and comprehend simple and complex instructions, simple and complex correspondence, and memos. Must be able to speak, read, write and understand the primary language(s) used in the workplace. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver’s License; High School Diploma or equivalent PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and use hand to finger dexterity, handle, and/or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and listen and use close and distance vision. The employee may lift and /or move up to 25 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet. OTHER SKILLS AND ABILITIES: The skills listed are required to perform the assigned duties. Due to the variation of the duties performed by the Operations Department, the primary skills to perform each function are varied as well. The arrangement of the duties is not indicative of the skill level needed. • General Banking Knowledge (General Bank deposit knowledge is required), • Adept Technology Skills, • Accurate typing, • Microsoft Windows, Word, Excel, Access, • General understanding of today’s technology and devices., • Able to take and correctly apply written and verbal instructions, • Able to multi-task and prioritize duties, • Good organizational, self-discipline and problem solving skills, • Good spelling and grammar skills, • Ability to interact effectively with customers, superiors, peers, and subordinates., • Ability to understand sensitive data and to maintain confidentiality, • Must be team oriented Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills or duties. EEO/AA/M/F/Vets/Disability