Shop Manager and Service Writer
17 days ago
Clarksville
Job DescriptionShop Manager & Service Writer Are you a leader who thrives on building relationships and delivering excellence? Walker Automotive is seeking a high-energy, integrity-driven Shop Manager & Service Writer to join our team full-time. In this critical leadership role, you won't just manage operations—you will be the primary champion of our mission, ensuring every client receives a "WOW experience" rooted in respect and integrity. The Role: Leader, Salesperson, and Values-Keeper As the Shop Manager & Service Writer, you are the maintainer of our high standards and the "keeper" of our company values. You will lead our staff to success while personally engaging with clients to sell repairs and services using our transparent, customer-first approach. Key Responsibilities: • Leadership: Lead the shop's staff to meet objectives and sales targets while holding the team accountable to company policies., • Customer Experience: Proactively prevent service issues and skillfully handle complaints to strengthen client relationships., • Operations: Maintain an efficient workflow using shop management software and assist in managing technician workloads., • Daily Management: Oversee store opening (7:00 AM) and closing (5:00 PM), including daily cash reconciliation and reporting., • Team Support: Embrace a "no job is too small" mentality, filling in on any task—from running shuttles to picking up parts—to keep the shop moving. What You Bring to the Table We are looking for a professional who can stay focused in a fast-paced environment and lead by example. • Experience: At least 5 years in a management/supervisory role and 1 year of sales experience (or a proven ability to sell)., • Technical Skills: Working knowledge of Windows computers, email, and office software, with a typing speed of at least 30 WPM., • Communication & Math: Fluency in English (written and verbal) and the ability to perform basic math functions using a calculator., • Performance-Based Pay: Compensation includes a commission of the Gross Profit on Personal Performance., • Earning Potential: Realistic annual earning potential between $85,000 and $150,000., • Health & Wellness: Includes Health Insurance, Paid Holidays, and Paid Vacation Time., • Professional Development: We provide 40 hours of paid continuing education per year., • Elite Training: Enrollment in industry-leading Shopfix and Salesfix training systems., • Networking: Opportunities to attend conferences to learn from the best in the business., • Future Growth: Opportunities to grow into a Store Manager role with additional performance bonuses based on net profit increases. Apply Today If you are a talented Shop Manager & Service Writer in the Clarksville area seeking higher earnings, skill variety, and career growth in a modern, family-owned shop, this is your opportunity. Apply today to join the Walker Automotive team. #hc214949