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Job Description ABOUT CITY HARVEST: City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it free of charge to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets across the five boroughs. This year, we will rescue and distribute more than 86 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city one day, one meal, one New Yorker at a time. Position Summary The Transportation Manager provides strategic and operational leadership for City Harvest’s Transportation Department. This role is responsible for managing a unionized Driver workforce and a large fleet operation while driving continuous improvement across safety, service, cost, and performance. This position is highly focused on data-driven decision making, departmental systems optimization, and operational excellence, with accountability for safety, regulatory compliance, labor relations, budget controls, and service delivery. This role reports to the Director of Transportation and is fully on-site in Sunset Park, Brooklyn. Core Competencies 1. Leadership & People Management • Lead, coach, and develop a team of 25–35 union Drivers and Transportation Coordinators, • Drive a high-performance culture centered on accountability, safety, and service, • Conduct performance evaluations, coaching sessions, and development planning, • Serve as frontline labor relations representative with Local 804, • Enforce collective bargaining agreements, policies, and procedures, • Build strong cross-functional relationships with internal stakeholders 2. Operational Excellence & Continuous Improvement • Lead day-to-day transportation operations supporting food rescue and delivery, • Develop, implement, and continuously improve departmental SOPs, • Evaluate and optimize routing, scheduling, and resource allocation, • Identify inefficiencies and implement corrective action plans, • Improve service reliability, productivity, and sustainability, • Lead operational improvement initiatives aligned with organizational strategy 3. Safety, Compliance & Risk Management • Lead departmental safety programs and accident reduction initiatives, • Ensure compliance with DOT regulations and internal safety standards, • Conduct route observations, ride-alongs, and road inspections, • Investigate accidents and incidents and implement corrective actions, • Manage emergency response and on-call operations, • Promote a culture of proactive safety and accountability 4. Fleet & Asset Management • Manage a large fleet of vehicles and material handling equipment, • Oversee fleet maintenance, inspections, utilization, and replacement planning, • Manage vendor partnerships (fuel, rentals, repairs, equipment), • Reduce downtime, damage, and maintenance costs through preventive programs, • Leverage Samsara Transportation Management System to monitor performance 5. Data, Analytics & Performance Optimization • Analyze transportation KPIs including:, • On-time performance, • Route efficiency, • Cost per mile, • Fuel utilization, • Safety metrics, • Maintenance trends, • Develop dashboards and performance reporting for leadership, • Use analytics to drive productivity, service quality, and cost efficiency, • Lead data-driven continuous improvement initiatives 6. Financial & Resource Management • Support departmental budget planning and forecasting, • Monitor and control operating expenses (fuel, maintenance, rentals, repairs), • Identify cost-saving and efficiency opportunities, • Manage staffing models, schedules, and capacity planning Qualifications Required Experience • 5+ years of transportation or operations management experience, • Supervisory experience leading frontline teams, • Proficiency with Microsoft Office, • Proven experience using KPIs and analytics to improve performance, • Excellent leadership, communication, and coaching skills, • Excellent time management skills with the ability to prioritize and make time-bound decisions, • The ideal candidate will be determined, outgoing, positive, articulate and diplomatic Preferred Skills & Knowledge • Strong transportation or logistics management background, • Working knowledge of DOT regulations, • Strong problem-solving and decision-making ability, • Experience with transportation management systems (Samsara preferred), • Commercial driving experience is a plus, • Experience working with unionized environments Work Environment & Schedule • Flexible schedule including early mornings, evenings, weekends, and on-call rotations, • Ability to respond to emergency situations, • Ability to lift up to 50 lbs as needed, • Regular vehicle and route inspections WHY WORK AT CITY HARVEST? There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers the following Benefits and Rewards: • Competitive market salaries, • Generous time off, • Full benefits (medical, dental, vision) - employer contributions towards premiums, • Pet Insurance, • 403(b) retirement savings plan with employer-matching, • Free Mental Health Services with Better Help, • Commuter Benefits, • Employer-provided life insurance, • Professional development opportunities, • Discounted staff perks (e.g., movie tickets, gym memberships, cellular plans) At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified.

Job Description General Manager – Upscale Steakhouse (NYC) Overview A well-established upscale steakhouse in New York City is seeking a passionate and hands-on General Manager to lead daily operations and drive exceptional guest experiences in a high-volume, luxury dining environment. The ideal candidate is an ownership-minded leader who thrives on the floor, understands the full scope of restaurant operations, and takes pride in running a restaurant as if it were their own. This role requires a strong operational leader who balances guest engagement, financial oversight, and team development while maintaining the highest standards of hospitality. Key Responsibilities Operational Leadership • Oversee all daily restaurant operations, ensuring seamless service execution in a high-volume upscale environment, • Maintain a strong and consistent floor presence, serving as the visible face of the restaurant to guests and team members, • Proactively monitor all areas of the operation (front and back of house) to ensure smooth service and operational readiness, • Drive profitability through strong oversight of restaurant P&L, labor efficiency, and cost controls, • Manage inventory, vendor relationships, and operational expenses to maintain financial performance, • Lead, mentor, and develop hospitality professionals while fostering a culture of accountability and growth, • Coach and develop emerging leaders while building a strong pipeline for internal promotion, • Ensure the highest standards of hospitality are consistently delivered to a discerning clientele, • Engage with guests throughout service through table touches and relationship building, • 3–6 years of General Manager experience in upscale, fine dining, or high-volume restaurant environments, • Strong financial acumen, including P&L oversight, labor management, and operational efficiency, • Confident decision-maker with strong initiative and a proactive leadership style, • Passionate about developing teams, mentoring leaders, and building strong cultures, • Highly organized with strong time management and multitasking abilities, • Guest-forward mindset with a strong presence on the dining room floor, • Open-minded leader who values collaboration and continuous learning Leadership Style The ideal leader approaches the role with a true sense of ownership—someone who takes pride in understanding the restaurant inside and out and continuously looks for ways to improve operations, develop the team, and elevate the guest experience. This position requires a dedicated and passionate operator who thrives in a fast-paced environment and demonstrates a strong work ethic. The role offers long-term growth potential, including the opportunity to grow into multi-unit leadership within the organization.

Job Description Assistant General Manager About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America. The Role As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards. Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders. Key Responsibilities Own Full Shop Performance * Drive strong transaction growth and operational efficiency * Analyze performance trends and take decisive action to improve results * Operate with urgency to close performance gaps and deliver against targets Build and Develop High-Performing Teams * Assist in recruiting, hiring, and onboarding Shop Leaders and team members * Foster a culture of accountability, teamwork, and positive energy within the shop * Identify and develop future leaders to build a strong internal bench Deliver Exceptional Guest Experience * Model Pret’s standards of hospitality on the shop floor * Create a consistently warm, fast, and personal guest experience * Coach in real time to improve service behaviors and guest engagement * Resolve guest concerns professionally and efficiently Operational Excellence and Compliance * Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications * Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability * Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy * Ensure full compliance with company policies, food safety, and health & safety regulations * Maintain exceptional cleanliness and operational standards * Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels Qualifications Required Experience * 2+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments * Experience supporting operational performance and service standards in a fast paced and high volume settings * Strong communication and problem-solving skills * NYC Food Handlers Card * Available to work +50 hours * Led a team of greater than 15 employees * Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations Education * Bachelor's degree Preferred Salary Range * The pay range for this role is $68,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end. Benefits: • 401(k), • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City. We are an Equal Opportunity Employer We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. The role: As an Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs. You are responsible for the effective and successful management of labor, productivity, quality control, and safety measures for CookUnity's fulfillment and logistics department. As an Operations Manager, you manage, motivate, and inspire teams of employees (90 -100 associates). You provide direction and goals for process, equipment, and infrastructure improvements to improve reliability, efficiencies, and long-term costs. Responsibilities: • P&L Ownership: Manage and optimize financial performance for fulfillment and logistics, ensuring alignment with company goals., • Labor & Cost Management: Oversee labor planning and cost control strategies to maintain efficiency while meeting operational targets., • Operational Efficiency: Drive process improvements through methodologies such as 5S, Lean, or Six Sigma to improve productivity, accuracy, and organization., • Fulfillment & Logistics Strategy: Ensure on-time, accurate dispatching and delivery, including oversight of route optimization and last-mile logistics execution., • 3PL Oversight: Manage relationships and performance of third-party logistics partners to guarantee quality and reliability., • Data-Driven Decision Making: Leverage analytics to inform operational strategies, identify trends, and implement measurable improvements., • Cross-Functional Collaboration: Partner with Customer Experience, Product, and Engineering to streamline processes and ensure seamless order fulfillment., • Continuous Improvement: Foster a culture of innovation and accountability, improving safety, quality, cost efficiency, and scalability of warehouse operations.Qualifications:, • 3+ years of leadership experience in order fulfillment, transportation, and/or warehouse management operations, • Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement, • Proficiency with Google apps (Gmail, drive, spreadsheets, etc.), • Experience using large databases and e-commerce frameworks (we use Magento and OnFleet), • Ability to look around corners to anticipate problems before they arise, with a proactive approach to innovation, • Proven ability to effectively motivate and manage a high-performing team, • Outstanding organizational and communication skills., • Excitement for working in a fast-paced environment with a high level of ambiguity and changeBenefits, • 🩺 Health Insurance coverage, • ⛱ PTO policy and paid sick days, • 📈 We grow, you grow: Stock Options Plan granted on Day 1., • 🌟 Eligible for bi-annual performance bonus, • 🐣 Family leave fully paid, • 🕯 Compassionate Leave: 3-5 days each time the need arises, • 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly, • 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle, • 👩🏾️‍🏫 Personalized Spanish coach, • 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical #ENG1PCompensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Pay Range for this position$70,000—$80,000 USD If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.

Job Description General Manager About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America. The Role As a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive. Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins. Key Responsibilities Own Full Shop Performance * Take full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste control * Drive strong transaction growth and operational efficiency * Analyze performance trends and take decisive action to improve results * Operate with urgency to close performance gaps and deliver against targets Build and Develop High-Performing Teams * Recruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team members * Create a culture of accountability, warmth, and high performance * Conduct structured performance conversations and talent reviews * Identify and develop future leaders to build a strong internal bench Deliver Exceptional Guest Experience * Model Pret’s standards of hospitality on the shop floor * Create a consistently warm, fast, and personal guest experience * Coach in real time to improve service behaviors and guest engagement * Act quickly to resolve guest concerns and protect the brand Operational Excellence and Compliance * Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications * Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability * Lead daily and weekly sales forecasting to accurately plan food production and labor * Use historical data, sales trends, and upcoming promotions to optimize production levels * Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy * Ensure full compliance with company policies, food safety, and health & safety regulations * Maintain exceptional cleanliness and operational standards Qualifications Required Experience * 5+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments * Proven P&L ownership and financial accountability * Experience developing and promoting internal talent * Demonstrated ability to lead high-volume, fast-paced operations * NYC Food Handlers Card * Available to work +50 hours * Led a team of greater than 20 employees * Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations Education * Bachelor's degree Preferred Salary Range * The pay range for this role is $70,000 - $85,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end. We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionDistrict Manager Location: New York City, NY Employment Type: Full-Time Compensation: $120,000 – $140,000 annually (base pay is one part of the total rewards package and may be eligible for additional discretionary bonuses/incentives and comprehensive benefits)About the RoleWe are seeking an experienced District Manager to lead and support multiple retail locations within the New York City area. In this position, you will ensure exceptional customer experience, efficient store operations, and consistent execution of company standards across all locations. You will train, coach, and develop store leadership teams and collaborate with cross-functional partners to drive district performance and operational excellence. Key Responsibilities • Oversee and support store leaders in achieving performance expectations, operational consistency, and customer experience goals., • Partner with regional leadership and cross-functional teams to drive business results and implement solutions to operational challenges., • Analyze trends and provide recommendations for process improvements, system enhancements, and operational adjustments., • Deliver product and operational training to store leaders and work with internal teams when deeper training is required to support growth and consistency., • Support community building and engagement by inspiring and activating store-level events and initiatives., • Monitor and report on key sales, returns, KPIs, and trend data; create action plans with store leaders for performance improvement and recognition of success., • Advise and coach store managers on leadership, performance management, and employee relations., • Oversee staffing, payroll optimization, inventory management, and internal systems for efficient district operations., • Set clear performance expectations for stores and provide ongoing coaching, feedback, and development guidance for leaders.Qualifications, • 8+ years of retail experience, with at least 3 years in a multi-store leadership or district-level management role., • Extensive experience opening stores, training teams, and leading by example in a fast-paced environment., • Strong operational and analytical skills, with the ability to interpret data and make informed business decisions., • Excellent communication skills, both in person and virtually., • Proven ability to guide, motivate, and develop teams through influence and coaching., • Comfortable working a minimum of 40 hours per week, including weekends, evenings, holidays, and travel as needed., • Ability to be on your feet for extended periods and handle physical demands such as bending and lifting up to 25 lbs.Benefits, • Generous paid time off, • 401(k) matching program, • Comprehensive health plans for you and your family, • Supplemental mental health benefits, • Monthly wellness reimbursement, • Employee discount program

Job Description New Restaurant and Concept Opening - SPARROW ITALIA NYC The Noble 33 Hospitality and lifestyle company is seeking a GENERAL MANAGER for Sparrow Italia's NEW LOCATION - NYC! This position is responsible for the overall food quality of all food items, controls COGS, trains and oversees all back of house employees and areas, ensures company standards and may be responsible for seasonal specials and menu changes. The General Manager is responsible for leading, educating, motivating, and energizing the team. The General Manager leads the FOH team and delivers exceptional, unforgettable guest experiences to every guest every time! This position is also responsible for the restaurant and outlets' entire operation and financial performance. The General Manager must communicate information effectively to staff and the Director of Operations. Duties & Functions: • Staff and Lead Operations & Culinary Team, • Ensure all processes for venue management are in place and executed on daily basis, • Ensure venue is always up to code with State & Federal regulatory bodies, • Ensure all venue managers are appropriately trained and up to date with current procedures, • Complete all administrative duties as outline and assigned by Director of Operations, • Ensure OpenTable/Reservation Systems are properly setup and running at all times, • All Maintenance issues reported and handled in timely manner, • Ensure all service standards are maintained with hospitality focus, • Ensure all guests are attended to and treated with utmost respect by all departments, • Ensure all food menu items are presented consistently, accurately, and with integrity, • Ensure all beverage menu items are presented consistently, accurately, and with integrity, • Assist in developing new ideas for service standards, food & beverage menu items, as well as guest relations., • Ensure venue is always up to Brand Standards and in "Mint Condition"., • Participate in all weekly Marketing & Business Development meetings., • Ensure proper pars and inventory management systems are in place, keep active/running total/par, • P & L Responsibility and Reporting., • Ensure Tips are properly handled and distributed by staff and management.Specific Job Knowledge & Skills:, • 5+ years of experience., • Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety., • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays., • Must be organized, self-motivated, and proactive with a strong attention to detail, • Strong hospitality foundation, ability to coach, build a team, problem solve, and leadership skills required, • Strong understanding of cost and labor systems that lead to restaurant profitability., • Strong communication and leadership skills., • Bachelor's degree (or equivalent) in business management or related field., • Experience in conducting performance evaluations., • Working knowledge of human-resources processes., • Experience hiring, training, and mentoring a diverse large hourly FOH staff., • Proven ability to work well under pressure and adapt quickly to change., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 45 pounds without assistance., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Benefits:, • Dental insurance, • Health insurance, • Life insurance, • Vision insurance

Job Description Job Summary Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we’ll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality – Tacombi’s unique service culture – to our growing customer and employee bases. The General Manager position at Tacombi is like an entrepreneur, head coach and hospitality adventurer rolled into one. Your ability to lead a team and inspire them daily is what gets you out of bed in the morning, but figuring out what we could be doing better to serve our employees and customers is what keeps you up at night. You think and act like an owner, because that's what you are. You have really sound business fundamentals, possess a high-level of attention to detail, and are invested in your own (and your team's) success. Like owning any business, the job is as challenging as it is rewarding. The financial compensation for our General Manager is proportionate to their hard work, business acumen and leadership effectiveness. It is not, however, guaranteed. If you believe in yourself and the Tacombi brand, this could be the job for you to build a lasting and impactful career. Leadership • Motivates and inspires her/his team to bring out the best in them every single day., • Leads the restaurant team in its day-to-day operations through management delegation, hands on leadership and an empowering approach to thoughtful decision making., • Fosters an environment that thrives on teamwork, service, hustle & continuous improvement, • Serves as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch. Operational Excellence • Ensures that the food, vibe, ambiance and team are always on point, • Ensures that all the staff fully embodies the Tacombi mission, exceeding the highest standards of Mexican Hospitality so that all guests feel welcome and are given friendly and attentive service, • Thoughtfully schedules the staff with a consideration for business activity, while ensuring that both the guest expectations and the profitability targets are met, • Ensures the highest standards of cleanliness and organization, to reflect the care and pride in the service we provide, • Develops and continuously improves upon operating procedures to enhance the guest and employee experience, • Oversee facilities maintenance programs, ensuring that our spaces are safe and that our team is able to carry out their job with excellence Team Building • Develop and identify leaders within the organization, • Maximize the potential of the team both FOH and BOH, by recruiting, selecting, orienting, training, scheduling, coaching, developing, and disciplining Managers and staff., • Ensure that Tacombi Training Programs are being executed thoroughly and diligently; lead and oversee the development of the entire taquerias team, including managers and lead the one-on one employee performance evaluations., • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures. Business Management • Efficiently manage the cost structure of the business to hit profitability targets for the restaurant and manage all administrative and reporting responsibilities., • Efficiently manage Labor, COGs and Expenses to meet goals/ budgets set., • Ensure a cost-conscious maintenance plan for all equipment through personal inspection and by following a preventative maintenance program FLSA Status: Exempt Primary Function/Department: Operations Reports to: District Manager

Job Description Job Title: Operations Supervisor Reports To: Operations Manager / Assistant Manager / Service Center Manager FLSA Status: Exempt Shift Days: Sunday thru Thursday Shift Hours: Sundays start time between 2pm and 4pm working 8 - 10 hours and rest of the week coming in between midnight and 2am working 8 - 10 hours a day. Summary: Daylight Transport is currently seeking a results-driven Operations Supervisor to lead a shift or designated section within our service center. This role is responsible for ensuring the team meets company standards for safety, quality, efficiency, cost, service, training, and housekeeping. The ideal candidate will be skilled in managing daily operations, monitoring freight movement, and maintaining clear communication with independent contractors, associates, customers, and internal teams. Strong decision-making abilities, attention to detail, and a commitment to continuous improvement are essential. Key Responsibilities • Manage employee work schedules and time-off requests., • Collaborate with leadership to meet daily, weekly, monthly, and annual operational goals., • Conduct daily inspections to ensure compliance with safety regulations (OSHA, local/state/federal)., • Promote a culture of continuous improvement in all service center operations., • Utilize internal freight monitoring systems and operating software effectively., • Monitor freight movement to ensure timely and accurate handling., • Ensure forklift certification and training are maintained., • Make informed staffing and operational decisions based on volume and resource needs., • Be flexible to work shifts based on customer pickup and delivery schedules., • Observe and coach employees on safety protocols and proper lifting/forklift techniques., • Collaborate with Linehaul Operations to maintain freight flow and service quality., • Supervise dock operations, including employee placement, equipment usage, and loading/unloading processes, to meet Daylight and customer expectations. Supervisory Responsibilities Yes – this position supervises dock staff and operational team members. Qualifications Education & Experience • High School diploma or GED required., • Strong interpersonal and communication skills (verbal and written)., • Ability to read, write, and interpret basic documents and correspondence., • Comfortable presenting to individuals and small groups., • Proficient in basic math: addition, subtraction, multiplication, division, fractions, and decimals., • Analytical and quick-thinking with the ability to solve routine problems., • Computer literate (PC and mainframe systems); prior experience with freight or logistics software preferred., • Forklift experience is a plus., • Regularly required to sit, reach with hands/arms, use hands to handle objects, and communicate clearly., • Visual requirements include close vision., • Work is performed in a service center environment with moderate to low noise levels., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Job DescriptionGeneral Manager - Brooklyn ABOUT HONEYGROWhoneygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient – our team – that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience.honeygrow’s success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward: • Work hard at work worth doing, • Your work directly betters people’s lives and happiness, • Enlighten each other to enlighten our guests, • Always be learning, always be improving, • Be mindful of your surroundings, • Exceed expectationsBENEFITS:, • Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually., • Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day., • Financial Wellness: 401(k) with company match and free financial wellness counseling, • Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, Pet Insurance, Life Insurance, and Short-Term Disability Insurance for qualifying employees., • Rewards: Achieve your work goals and get gift cards to popular retailers., • Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels., • Meal Benefits: Free shift meals and discounts on meals and drinks on your days off., • Competitive Pay: Earn competitive wages, with instant access to your earnings via DailyPay., • Performance Reviews: Annual performance reviews with merit increases for qualifying employees., • Referral Bonus: Earn up to $500 for referring a friend., • Anniversary Gifts: Celebrate your work anniversaries with special gifts., • Career Growth: Opportunities for advancement and training in culinary and hospitality.ROLES + RESPONSIBILITIES:, • Hold primary responsibility for leading honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, guidelines, training programs and cultural points., • Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow., • Ensure the team consists of top performers empowered to achieve hg standards., • Set a positive example for the team by leading from the front when necessary and maintaining a model honeygrow demeanor., • Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the General Manager level., • Consistently recruit, onboard, and conduct initial station training of all restaurant employees., • Supervise cash management and ensure accountability for all cash handling practices and administration., • Oversee the consistent and frequent training progression of all employees., • Facilitate and coordinate weekly manager meetings using company provided meeting agenda template., • Ensure that the facility is always in best of class condition by active management of hg’s restaurant-level preventative maintenance plan., • Maintain a task calendar to assure all management level assignments and duties are being completed in a timely manner., • Conduct regular one-on-ones with all restaurant employees., • Represent the highest of honeygrow standards when communicating with guests in any way and respond to all guest complaints or inquiries within the required timeline., • Ensure all food quality standards and processes are always being met., • Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality., • Hold regular manager meetings to discuss restaurant’s financials, hg engine execution, team member performance and development, and restaurant/team goals., • Administer proper payroll procedures and ensure delivery of accurate weekly payroll reports, • Hold accountability for all P&L results of the restaurant., • Successfully communicate all hg Restaurant Support Center (RSC) company-wide updates, policies, notes, career opportunities, news, and events to all restaurant employees., • Confirm forecasting tool accuracy daily., • Actively coach and develop the Assistant General Manager and Service Managers.REQUIREMENTS:, • Must be at least 18 years of age., • Must be able to meet the scheduling needs of the restaurant., • ServSafe Certification preferred., • Minimum three years of strong food prep and line experience., • Minimum three years of management experience in fast casual, or similar restaurant environment preferred., • Strong leadership skills, with the ability to train, develop, coach and mentor others.PHYSICAL REQUIREMENTS:, • Must be able to stand and walk for extended periods., • Must be able to lift and carry up to 50 pounds., • Must possess close vision, distance vision, and peripheral vision., • Must be able to frequently bend, stoop, and reach., • Must have dexterity to handle kitchen equipment., • Must be comfortable working near open flames., • Must be able to work in a fast-paced environment with hot and cold areas., • Must be able to work in tight spaces. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.#MPSJ

Job Description Overview Applebee’s is hiring Supervisors who lead with confidence, positivity, and a guest-first mindset. If you’re looking for a leadership role in a fun, fast-paced neighborhood restaurant where teamwork and growth matter, this is your opportunity. What We Offer • Competitive pay, • Health care benefits (for both part-time and full-time team members), • Flexible schedules, • Paid, on-the-job training, • Meal discounts, • Real advancement and career growth opportunities, • WOW-a-Friend Foundation – Employee Assistance Program Responsibilities What You’ll Do Lead and support daily restaurant operations, coach and motivate team members, ensure food quality and service standards, assist with opening and closing duties, and help create a positive, welcoming environment for both guests and staff. Qualifications • Prior restaurant or leadership experience preferred, • Strong communication and team leadership skills, • Ability to multitask in a fast-paced environment, • Ability to stand and move throughout the entire shift, • Team-oriented, dependable, and guest-focused Apply today and grow your leadership career at Applebee's.

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. Moss New York is seeking a highly capable, hospitality-driven General Manager to lead day-to-day operations across the club. This role will serve as the senior on-site operator responsible for operational efficiency, member experience, service consistency, facilities coordination, and cross-department execution across Food & Beverage, Bedrock, and club-wide operations. The General Manager will directly oversee the senior operating leaders of F&B and Bedrock, establish and reinforce systems, standards, and accountability across the club, and act as the primary operational liaison with the developer's facilities manager. This leader must combine strong floor presence with strategic judgment, ensuring the club operates with consistency, responsiveness, and polish. This position reports directly to the President of Moss New York. COMPENSATION: The salary wage for this position is $170,000 - $200,000 per year, depending on experience. CLASSIFICATION: This is an exempt, salaried position. In accordance with the Fair Labor Standards Act (FLSA), you are not eligible for overtime pay. Your compensation is intended to cover all hours required to fulfill the responsibilities of your role. CORE RESPONSIBILITIES: Club-wide operational leadership • Lead day-to-day operations across all member-facing and back-of-house functions., • Serve as the senior on-site operator responsible for service consistency, floor leadership, issue escalation, and follow-through., • Ensure departments are aligned around shared service standards, communication norms, and operating expectations., • Directly manage the senior leaders responsible for F&B and Bedrock operations., • Hold department heads accountable to service standards, staffing discipline, readiness, cleanliness, and execution., • Ensure both divisions operate as part of one integrated club experience rather than as separate silos., • Champion a high-touch, polished, member-centric operating environment., • Oversee service consistency across arrival, dining, wellness, events support, ambience, and recovery moments., • Partner with Membership, Events, and Design/Member Experience teams to ensure smooth execution of VIP moments, club programming, and member-facing priorities., • Own facilities-related operational coordination across the club., • Serve as the primary club-side liaison to the developer's facilities manager and related building partners., • Ensure facilities issues are properly logged, escalated, tracked, resolved, and communicated internally., • Build stronger SOPs around issue reporting, internal communication, operational workarounds, and accountability., • Develop and reinforce policies, procedures, and operating systems that improve consistency and execution., • Lead regular operating meetings, cross-functional resets, and manager-on-duty discipline., • Improve pre-shift, pre-event, and interdepartmental communication practices., • Partner with department leaders on labor, productivity, cost control, and revenue performance., • Review KPIs across F&B and Bedrock and translate data into operational action., • Support budgeting, staffing plans, and resource allocation decisions., • Coach, develop, and hold managers accountable., • Help build a stronger management culture across the club., • Support hiring, onboarding, performance management, and organizational design within operations., • Strengthen leadership bench and reduce over-reliance on founder escalation.QUALIFICATIONS:, • 8–12+ years of senior hospitality leadership experience in a luxury hotel, private members' club, lifestyle hospitality, or similarly complex high-touch environment., • Proven experience overseeing multiple operating divisions, including Food & Beverage and wellness, recreation, or member amenity operations., • Strong command of service execution, floor leadership, labor management, facilities coordination, and cross-functional team leadership., • Demonstrated ability to operate effectively in a founder-led, high-expectation environment., • Exceptional judgment, organizational ability, and follow-through., • Strong interpersonal skills with the ability to lead with both polish and authority., • Experience working with ownership, developers, and/or third-party operators strongly preferred.What Success Looks Like, • Greater consistency in day-to-day operations across the club., • Stronger accountability and communication across F&B, Bedrock, Membership, Events, and Facilities., • Faster and cleaner resolution of service and facilities issues., • Strong visible leadership presence on the floor., • Better operating rhythms, SOP compliance, and follow-through., • A member experience that feels elegant, controlled, and reliable. EMPLOYEE BENEFITS: • Medical insurance, • Vision insurance, • Dental insurance, • 401(k), • Pre-Tax Commuter benefits, • Disability insurance OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description Overview Applebee’s is hiring Supervisors who lead with confidence, positivity, and a guest-first mindset. If you’re looking for a leadership role in a fun, fast-paced neighborhood restaurant where teamwork and growth matter, this is your opportunity. What We Offer • Competitive pay, • Health care benefits (for both part-time and full-time team members), • Flexible schedules, • Paid, on-the-job training, • Meal discounts, • Real advancement and career growth opportunities, • WOW-a-Friend Foundation – Employee Assistance Program Responsibilities What You’ll Do Lead and support daily restaurant operations, coach and motivate team members, ensure food quality and service standards, assist with opening and closing duties, and help create a positive, welcoming environment for both guests and staff. Qualifications • Prior restaurant or leadership experience preferred, • Strong communication and team leadership skills, • Ability to multitask in a fast-paced environment, • Ability to stand and move throughout the entire shift, • Team-oriented, dependable, and guest-focused Apply today and grow your leadership career at Applebee's.

Job Description Summary: The main purpose of the Operations Manager is to ensure smooth operations across departments and maximize occupancy and revenue potential. To be responsible for directing, coordinating, and monitoring the overall occupancy and room assignment operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager. Will be in charge of leading, teaching, and training both the front office and housekeeping teams. HOTEL VALUES: This description of responsibilities is intended solely to provide basic guidance and outline a minimum standard of performance. The hotel values an LOU attitude, where an employee is encouraged to Lead, take Ownership, and handle situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. Essential Functions: • Assist within the Rooms Division with managing the Front Office and Housekeeping operations., • Provide a strong lobby presence to assist front desk agents and guests., • Provide coverage for all aspects of Front Office and Housekeeping shift work as needed., • Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue., • Understands brand standards and operational requirements for performance across each discipline., • Coordinates labor scheduling and leads shifts across all disciplines, depending on property needs., • Directs and works with Team members to carry out guest arrival and departure procedures., • Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards)., • Handle guests' special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc., during shift., • Manage team members' attendance calendars and time edits, and conduct a call-around for shifts as needed., • Coach, train, and counsel hourly Team members and administer discipline as needed., • Perform some Night Audit functions, be able to review all Night Audit-related procedures, and be able to produce Night Audit reports., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel-required meetings and training., • Any other duties as assigned by the General Manager., • Regular attendance in accordance with the standards established from time to time is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required., • Must have 1-2 years of leadership experience in a hotel ( front office or Housekeeping preferred)., • Previous experience in a similar position is required, • Requires a minimum of 1 year of supervisory experience, • The position requires a varied work schedule that may include evenings, nights, and weekends, • Computer skills required, including Word and Excel, • Clear, concise, written, and verbal communication skills, • Strong organizational skills, • While performing the duties of this job, the employee is regularly required to talk or hear, • The employee is frequently required to stand, • The employee is occasionally required to walk, • The employee must occasionally lift and/or move up to 25 pounds, • For applicants working in NYC, the anticipated compensation for the position is $70,000k annualy. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job and the required industry, education, etc.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary KidStrong General Managers are the leaders of the center it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition. RESPONSIBILITIES: CENTER OPERATIONS • Understand the centers key KPIs and financials to make informed and responsible business decisions., • Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service., • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc., • Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution., • Manage center-level employee issues and manage appropriate documentation., • The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center., • Set and communicate coach schedules using appropriate scheduling and communication platforms., • Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.SALES, • Maintain flawless lead management by conducting call drives to new and existing leads in the Centers CRM tool., • Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking., • Finalize sales and bookings that are generated through online self-sign-up flow., • Source and attend local events to increase brand awareness, and drive incremental leads and memberships.LEADERSHIP, • Foster a coaching culture - see something, say something., • Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality., • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates., • Ensure candidates complete all paperwork to comply with company policy and law., • Lead coaching candidates through the training process and required evaluations., • Manage and support the ongoing professional development of staff through LearnUpon., • Lead Center level staff meetings focused on - development, productivity, programming, and product., • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers., • Attend weekly leadership meetings.COACHING, • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands., • Create positive interactions with students and families before, during, and after class., • Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it., • Demonstrate and manage the implementation of various programming and curriculum elements., • Use the KS Coaches App to record and provide data (attendance, awards, etc.)., • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight., • Lead monthly center staff meetings focused on culture, development, product, and performance., • Approximately 3-5 coaching hours per weekSKILLS/QUALIFICATIONS, • An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!, • Achieve Coach Certification through the HQ Training and Certification team., • Complete training through LearnUpon as required by the HQ Training and Certification team., • Comfortable speaking to parents/guardians regarding a variety of topics., • Prior experience as a pediatric OT/PT is a plus, but not required., • Previous experience in management is required., • Practical work experience with Google and Microsoft platforms., • Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required, • Intermediate knowledge of physiology, exercise techniques, and body mechanics.CPR certified. Sphere of Interaction This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor their team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members. DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: High Standards • Establishes and holds high standardsNatural Leader, • Creates and embodies culture. Passionate • Stays focused on the KidStrong Goals., • Goal-oriented and high-performing.Command Presence, • Upholds KidStrong Values; creates a vision for others.Teacher, • Communicate and ensure the transfer of knowledge.Professional, • Approaches others in a tactful manner., • Reacts well under pressure., • Treat others with respect and consideration., • Accepts responsibility for own actions., • Follows through on commitments.Performer, • Engaging, Fun, Likable., • High Energy, Clear & Easy to Understand.Mentor, • Develops and nurtures relationships., • Focuses on developing self and others.Planning/Organizing, • Prioritizes and plans work activities; Develops realistic action plans., • Set goals and objectives., • Uses time efficiently., • Plans for additional resources., • Organizes or schedules other people and their tasks.Oral Communication, • Speaks clearly and persuasively in positive or negative situations., • Responds well to questions; Listens and gets clarification., • Demonstrates group presentation skills; Participates in meetings.Written Communication, • Writes clearly and informatively; Edits work for spelling and grammar, • Varies writing style to meet needs, • Presents numerical data effectively; Able to read and interpret written information.Teamwork, • Balances team and individual responsibilities, • Exhibits objectivity and openness to others' views, • Contributes to building a positive team spirit; Supports everyone's efforts to succeed., • Puts success of team above own interests; Able to build morale and group commitments to goals and objectivesCoachable/Low Ego Mindset, • Gives and welcomes feedback., • Encourages exploring of different perspectives to reach common goals and objectives, • Has a growth mindset; Sees every opportunity as one to learn from.Adaptability, • Comfortable calling an audible; continuing or adjusting the play after the audible is called., • Embraces innovation and a quickly changing landscape. Best Idea Wins!

Job Description Title: Market General Manager Location: New York Department: Operations Up to $120,000 + bonus dependent on experience Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one rooF, showcasing the best chefs, restaurants, bars, and cultural experiences. Our Market General Manager is an integral part of the senior leadership team. The role is highly strategic and requires a blend of leadership, operational, and financial expertise alongside this, the General manager should have a passion for hospitality and service excellence at the core. As the General Manager your role will include but not be limited to: Inspirational Leadership: * Inspire and manage a diverse team across management, front office, finance, back office and administration. * Develop skills of the management team in accordance with the succession planning goals set by the company * Develop and implement operating standards, policies, and procedures to be followed by the management team * Partner with Marketing Manager and Event & Sales Manager to ensure TOM activations and events are achieving or exceeding targets and executed to TOM standards * Assists and conducts conflict resolution, corrective actions and coaching * Oversee and ensure that employee performance appraisals are completed in a timely manner Strategic and Commercial Decision Making: * Oversee in house accounting role. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts * Full P&L responsibility for the market and achievement of agreed budgeted KPIs. * Consistently monitor sales and expenses, approving all purchase orders before they are executed * Work closely with SVP Operations, TOM FD in establishing annual outlet budgets * Oversee and develop beverage program including partnerships and Cocktail, beer and wine offerings on a regular basis * Support the delivery of monthly marketing and quarterly plans, working closely with the VP Global Marketing, PR agency (if in place) and Marketing Manager to ensure it is produced and implemented in a timely manner, addressing all specific needs of the market * Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business. * In partnership with the AGM negotiate all initial concession agreements with new vendors in a timely manner. * Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract. * Actively pipeline and network with external vendors and chefs to ensure curation options are available. * Work with the vendors and AGM for final menu selection, pricing strategy, and ongoing changes requests. * Evaluate all vendor operations and meet with each vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city” * Communication with all vendors/partners/concessions to discuss renewals at least 3 months ahead of contract expiry. Operational Excellence * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams - * Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs * Ensure that all products are received in accordance with the venues receiving policies and procedures * Ensure that talent and technical production are working smoothly; create special mood for the guests * Ensure health, safety, and sanitation requirements follow local health departments and local agency rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law. * Develop Landlord and Concession relationships to ensure great working relationships and contract longevity. * Work closely with the AGM on capex spend requirements for market, for yearly financial budgeting and implementation at local level within agreed budgets. * Operational implementation of all cost saving measures – work with the AGM in the Market to identify cost saving opportunities at OPEX level. * Ensure business continuity by consistently reviewing local implementation of maintenance and preventive maintenance, health and safety, food, hygiene and licensing regulations. * Regular catch ups with the human resource team in the regional on local employment laws and ensuring the business is protected. * Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business. * In partnership with the AGM negotiate all initial concession agreements with new vendors in a timely manner. * Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract. What we are looking for from you: Leadership & People Management * Proven track record of leading large, diverse teams across multiple properties or business units. * Ability to inspire, coach, and develop leaders (not just line staff). * Strong focus on organizational culture, retention, and employee engagement. * Skilled in handling labor relations, conflict resolution, and workforce planning. Strategic & Commercial Acumen * Experience in multi-unit or regional management ideally within hotels, resorts, or large-scale F&B groups. * Demonstrated success in P&L management, budgeting, forecasting, and cost control. * Knowledge of market positioning, brand differentiation, and expansion strategies. * Expertise in revenue management, sales, and marketing strategies to drive top-line growth. Operational Excellence * Strong grasp of guest experience standards and ability to scale quality consistently across properties. * Familiarity with SOP development, compliance, and operational efficiency. * Understanding of technology platforms (PMS, CRM, POS, digital marketing tools). Financial & Business Skills * Proven track record of delivering sustained profitability and ROI. * Experience with capex planning, renovations, and openings. * Comfort with asset management and ownership relations—being able to balance guest experience with financial expectations. * Strong analytical and data-driven decision-making skills. Brand, Guest, and Market Focus * Demonstrated ability to elevate guest satisfaction and loyalty metrics. * Deep understanding of luxury, lifestyle, or mass-market positioning (depending on the brand). * Ability to anticipate market trends, competitor activity, and evolving guest expectations. * Experience in reputation management (online reviews, media, PR). Innovation & Change Leadership * Ability to lead transformation projects (digitalization, sustainability initiatives, new concepts). * Experience driving innovation in guest experience and F&B programming. * Flexibility to adapt to economic shifts, crises (e.g., pandemics), and industry disruptions. Stakeholder & Ownership Relations * Experience reporting to boards, ownership groups, or investors. * Strong negotiation and communication skills with developers, brand partners, and local authorities. * Political and cultural awareness—especially in international or multi-market operations. Personal Qualities * Charismatic presence and credibility with staff, guests, and owners alike. * High emotional intelligence and cultural sensitivity. * Resilience under pressure and ability to make tough decisions. Necessary Experience: * Proven experience leading cross-functional teams (operations, sales, finance, marketing) * Track record of hiring, developing, and retaining talent * Experience managing senior managers * Full responsibility for profit & loss (P&L) * Budgeting, forecasting, and cost control experience * Proven experience in driving revenue growth and profitability * Experience setting and tracking KPIs and performance metrics * Leading organizations through change, turnaround, or transformation * Handling operational challenges or crises with professionalism

Job DescriptionAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: • Leadership roles, • Flexible hours, • Great pay, • Valuable work experience, • Increased social opportunities, • Future references/referralsRequirements:, • Ability to work with children, • Excellent interpersonal communication and organizational skills, • Provides leadership, discipline and constructive feedback to instructors and deck teachers to ensure quality delivery of the Goldfish Swim School curriculum., • Conducts daily pre-shift meetings and prepares the deck for the shift., • Conducts periodic evaluations of instructors and deck teachers., • Interacts with parents/guardians to discuss student progress., • Acts as a GSS ambassador to ensure customer satisfaction., • Completes daily Deck Supervisor logs on assigned shift and monitors the students attendance., • Coordinates tasks required to ensure the cleanliness of the pool facility., • Arranges for replacements for absent employees., • Maintains the appropriate levels of chemicals for the pool environment., • Acts as substitute swim instructor when necessary., • Suggests areas for improvement and implements corrective action through in-services or other training., • Participates in training/in-services as required.

Job Description Gregorys Coffee is looking to hire an amazing Store Leader to join our team as we prepare to open our new Paramus location! Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. Job Description & Responsibilities The Store Leader plays a crucial role in closely managing the day-to-day operations of a single Gregorys location. This individual will be responsible for ensuring our standards of quality, service, and cleanliness are upheld every single day. The Store Leader will be the first line of defense in managing financial performance, HR concerns, and operational issues that arise in their assigned store. Most importantly, a Store Leader will be a beacon of our culture. They will always be working to coach and develop all levels of their teams to achieve great results and career growth. This role will oversee and manage the following: * People Development * Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions * Ensure teams are upholding our high standards by conducting evaluations and thorough observations * Work alongside and develop all levels of the team and have a firm understanding of specific coaching and development opportunities * Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge * Identify and work with high potential talent that can be developed into our next great leaders * Operational Standards * Ensure all existing operational and menu standards are being executed as planned * Train team on new menu and operational roll outs * Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time * Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal * Ensure stores are kept immaculately clean, organized, and well merchandised at all times * Service Standards * Work side by side with your team to lead by example in giving 5-star service * Coach team to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed * Proactively manage customer concerns/issues and coach teams on how to do the same so it doesn’t become a complaint and instead becomes a praised review * Become the “Mayor” of your store neighborhood and know a significant amount of Gregulars that come in every day * Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business * Minimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews. * Facilities & Maintenance * Proactively clean, service, and maintain all equipment in your store * Hold monthly meetings with an agenda and clear deep cleaning tasks to be accomplished * Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business * HR Management * Ensure you and your team are compliant with employee labor laws * Ensure changes to labor laws are thoroughly communicated and enacted * Proactively manage employee issues by having regular one on one conversations with every employee on your team * When necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience * Financial Performance * Closely manage your store’s controllable profit areas: sales, labor, and COGS * Work closely with your team to build customer relationships and seek out revenue drivers outside of the 4-walls of the store * Work closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisions * Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate * Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits * Actively monitor inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding your COGS targets * Ensure monthly inventory counts are completed and submitted accurately Additional Expectations * This is a hands-on role and a Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success * There is no set schedule for this role. A Store Leader is expected to use their best judgment to actively be in their store based on the needs of the business and the development of their people. This includes active oversight on early mornings, nights, weekends, and holidays. * Regular communication with your assigned DL or Multi Unit is expected to keep him/her aware of the state of your business and proactive solutions you are providing * Actively embody the 12 Leadership Principles and live them out each and everyday with your teams * Attend company events and proactively encourage team members to attend as well If this is you please apply today! We use eVerify to confirm U.S. Employment eligibility.

Job Description Position Title: Complex Assistant General Manager Salary: $105,000 - $125,000 Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job SummaryWe’re looking for a collaborative, detail-oriented Complex Assistant General Manager to help lead operations across the Lincoln Center complex. This role is ideal for someone who thrives in dynamic, multi-outlet environments and enjoys blending structure with creativity. Having experience in event venues, museum dining, food halls, catering, or a mix of restaurant and B&I operations tends to excel here. You’ll partner closely with the Complex Director and culinary leadership to deliver exceptional guest experiences, support a high-performing team, and help drive operational excellence across a sophisticated and high-profile account Key Responsibilities • Support daily operations across multiple venues within the complex, ensuring smooth execution and a welcoming guest experience, • Lead, coach, and develop team members through ongoing training, meetings, and performance conversations, • Build strong relationships with clients, guests, and cross-functional teams, • Maintain compliance with company policies, as well as all local, state, and federal regulations, • Oversee food quality, presentation, and safety, ensuring HACCP and all health standards are consistently upheld, • Partner with culinary teams on menu planning and innovation, • Support financial management including budgeting, forecasting, P&L review, cash handling, and cost controls, • Analyze financial and operational data to identify trends and opportunities, • Oversee purchasing, vendor partnerships, and inventory management, • Contribute to catering and bar program operations, ensuring premium execution and consistent standards, • Detail-oriented, organized, and comfortable managing complex, multi-outlet operations, • Experience in environments such as event venues, food halls, catering venues, cultural institutions, or a blend of B&I and restaurant operations, • Understanding of both catering and bar operations, • A confident communicator who leads with diplomacy, collaboration, and professionalism, • Strong problem-solving skills and the ability to stay focused amid fast-paced, shifting priorities, • Experience hiring, coaching, scheduling, and developing teams, • Comfortable working with budgets, financial reporting, and operational metrics, • Skilled in Microsoft Office, including Excel, Word, and PowerPoint, • Passion for creativity, continuous improvement, and team development, • Experience in upscale, high-volume or multi-unit foodservice operations, • Background in personnel management and succession planning, • Strong catering leadership experience, • Knowledge of purchasing, food costing, inventory controls, and cash-handling procedures Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1520364 Restaurant Associates Michael Abbey [[req_classification]]

Job DescriptionAbout Ogury Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Founded in 2014, Ogury operates in 18 countries with over 500 employees worldwide. Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes. Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About the Role This role is a key member of the Americas Client Services Team, focusing exclusively on our Programmatic Business. Operating as a player/coach, this individual will manage their own book of programmatic business while also managing a team of Programmatic Services Managers, who each have their own book of business. The primary goal of this role is to drive client retention and satisfaction by ensuring best-in-class delivery and performance across all programmatic business.Why you'll love this role • You’ll have real ownership and impact — leading a high-performing team while managing strategic accounts in a true player/coach capacity., • You’ll shape how programmatic excellence looks across the Americas, influencing best practices, client strategy, and cross-functional collaboration., • You’ll operate at the intersection of leadership, strategy, and hands-on execution — driving measurable results that directly impact client satisfaction and retention.What you will be doing, • Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth., • Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs., • Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution., • Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy., • Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise.What you will bring to Ogury, • Good start-up mentality - you are a quick and autonomous learner who thinks creatively to solve client challenges, • Attention to detail; diligent, proactive, organized, accountable, and highly-motivated team player, • Quick learner of new technologies, tools, and processes; ability to adapt to changing tides, • Strong time management and written communication skills to ensure we are effectively managing and responding to requests both internally and externally, • Familiarity with third-party tracking and online ad serving concepts, • You have solid communication skills and be confident communicating with other areas of the business, • You’re very analytical. You can organize and process large amounts of data and turn these into actionable items, • You proactively anticipate client needs and are committed to consistently exceeding service expectations.In compliance with the US State based Pay Transparency Act, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Manager, Programmatic Services role is: $100,000.00 - $112,500.00 USD annually, in addition to annual variable compensation, dependent upon relevant experience and location.How Ogury supports youAt Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources • Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

Job DescriptionDescription: The Assistant Director of Dental Operations is responsible for the day-to-day operational execution and performance of the dental program across all Damian Family Care Centers (DFCC) sites. This role ensures standardized, efficient, and high-quality operations that align with DFCC’s mission operating within the confines of a Federally Qualified Health Center (FQHC). The Assistant Director partners with clinical leadership, practice administrators, and central support teams to drive productivity, enhance patient access, ensure regulatory compliance, and support sustainable program growth. This position plays a critical role in optimizing workflows, improving patient experience, and achieving financial and operational targets across the dental service line. Essential Functions • Oversee daily dental operations across all DFCC sites to ensure consistency, efficiency, and accountability, • Standardize workflows, policies, and procedures across locations, • Ensure consistent implementation of clinical and administrative protocols, • Identify and resolve operational challenges in real time, • Collaborate with Practice Administrators (PAs) and site leadership to ensure seamless operations, • Monitor and analyze key performance indicators (KPIs), including patient volume, provider productivity, no-show rates, and revenue, • Optimize provider scheduling templates to maximize access and efficiency, • Develop and implement performance improvement plans for underperforming sites, • Utilize data analytics to inform operational decisions and drive continuous improvement, • Partner with Human Resources on recruitment, onboarding, and retention strategies, • Ensure appropriate staffing models and coverage across all sites, • Supervise, coach, and develop dental administrative and operational staff, • Support performance management processes, including evaluations and corrective action when necessary, • Improve patient flow, throughput, and access to care, • Implement strategies to reduce no-shows and cancellations, • Ensure a consistent, high-quality patient experience across all sites, • Address patient concerns and operational barriers impacting care delivery, • Monitor site-level budgets, productivity, and financial performance, • Align operational activities with organizational financial goals, • Identify revenue opportunities and operational inefficiencies, • Partner with billing and finance teams to oversee dental revenue cycle performance, including charge capture, claims submission, and collections, • Ensure compliance with FQHC requirements, HRSA guidelines, New York State regulations, and OSHA standards, • Support internal and external audits, including HRSA Operational Site Visits (OSVs), • Partner with QA/QI teams on quality improvement initiatives and reporting, • Oversee credentialing and re-credentialing processes in collaboration with designated staff, • Support expansion of dental services across new and existing sites, • Assist in the implementation of new service lines (e.g., pediatrics, orthodontics, specialty care), • Ensure operational readiness for program launches, including staffing, workflows, and infrastructure, • Participate in committees, task forces, and organizational initiatives as assigned, • Support cross-departmental projects and organizational priorities, • Minimum of 5–7 years of progressive experience in dental or healthcare operations, • Strong leadership, organizational, and problem-solving skills, • Demonstrated ability to manage complex operations across multiple locations, • Proficiency in data analysis and performance management, • Knowledge of dental workflows, scheduling optimization, and revenue cycle processes, • Familiarity with regulatory requirements (HRSA, NYS DOH, OSHA), • Excellent interpersonal, communication, and team-building skills, • Bachelor’s degree in healthcare administration, Public Health, or related field preferred, • Bilingual (English/Spanish) strongly preferred., • Prior multi-site management experience strongly preferred, • Experience in an FQHC or community health setting highly desirable

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Clean Environment., • Employment growth opportunities & On-the-Job Training provided., • Flexible scheduling & convenient locations close to home, • Competitive bonus plan., • Options for Medical, Dental, Vision, STD, LTD, Life Insurance, HSA, Critical Care & Accident Insurance, and 401K. (for Full Time Team Members), • Ability to earn paid time off. (for Full Time Team Members), • Employee discount on products & services., • Anniversary gifts for years of service., • Fun contests and incentives for performance., • Wellness program- limited reimbursements for approved wellness products & services., • Wellness focused Facebook group that runs fun wellness challenges, games, and prizes!, • Exclusive discounts at outside retailers.Company Overview, • Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. Its the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals., • We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are., • Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. Youll love working in a positive environment where coworkers become friends. Youll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.Job Summary, • Monitor and manage daily operations of the salon in a fast-paced environment., • Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations., • Maintain a professional and impeccably clean salon environment., • Establishes clear goals and objectives for Team Members., • Provides coaching, training, and feedback to improve Team Members daily performance., • Generate sales reports, maintain inventory, and assist with other Salon Director functions., • Assist the Salon Director in controlling top line revenue and expenses., • Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs., • Ability to work nights as well as Saturdays and Sundays as required to provide management coverage., • Has reliable ability and transportation to go to the bank as needed., • Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.Experience:, • College education preferred, but not required., • Management and/or Sales experience required., • Basic Computer skills (ability to use Word, Excel, and Outlook), • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously., • Knowledge of client service techniques and operational practices., • Problem-solving and organizational/planning skills., • Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures., • Team building skills., • Ability to prioritize and delegate.Physical Requirements:, • Ability to stand and walk for long periods of time., • Ability to bend at the waist to clean tanning equipment., • Ability to lift or assist in lifting items and heavy boxes., • Ability to bend down to pick up trash, towels, etc. from the floors., • Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

Job Description Position Title: Complex General Manager Salary: $130,000 - $140,000 Other Forms of Compensation: Bonus Plan Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job SummaryThe Complex General Manager leads a large, multi‑unit operation within a single high‑profile complex, partnering closely with the Regional Director of Operations. This role oversees a diverse portfolio of dining, catering, and hospitality services while cultivating a collaborative, service‑forward culture across the account. You will guide a team of leaders, including a mix of seasoned and developing managers, supporting growth, consistency, and operational excellence across the entire complex. This position is highly client‑facing and requires a passion for building strong relationships, delivering elevated hospitality experiences, and navigating a dynamic, unionized environment. Key Responsibilities • Lead day‑to‑day operations across multiple dining and catering units within a large, complex account., • Provide clear operational structure and tactical oversight to ensure consistency, quality, and an excellent guest experience., • Support, coach, and develop a team of 12 managers and approximately 90 hourly associates, including early‑career managers., • Foster a positive, inclusive work environment in partnership with union teams and representatives., • Serve as the primary point of contact for the client, nurturing a trusted, long‑term partnership., • Oversee all operational planning, including scheduling, payroll, staffing, and team training., • Partner with culinary leadership to shape menus, elevate food quality, and ensure best‑in‑class execution., • Lead high‑touch catering operations within a $5M+ annual events program, ensuring flawless service and alignment with client expectations., • Implement new culinary and hospitality programs in partnership with Restaurant Associates marketing and culinary teams., • Guide HR‑related activities including hiring, coaching, and performance management., • Experience leading multi‑unit, high‑volume hospitality or foodservice operations, ideally within a large corporate or cultural complex., • Background managing union workforces and building positive, collaborative relationships., • Strong leadership presence with the ability to provide structure, support tactical planning, and develop emerging managers., • A people‑centered approach with a focus on service, partnership, and team growth., • Demonstrated success building strong client relationships and delivering high‑touch hospitality., • Experience in large‑scale catering and events., • Ability to balance big‑picture leadership with hands‑on operational management., • Strong communication skills, resilience, and a commitment to continuous learning., • Bachelor’s degree in Hospitality, Culinary Arts, Business, or a related field (or equivalent experience)., • Five or more years of foodservice or hospitality leadership., • Experience overseeing high‑volume production and catering programs. Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1518943 Restaurant Associates Michael Abbey [[req_classification]]

Job Description Position Title: Assistant General Manager Salary: $88,000 to $95,000 Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Assistant General Manager Location: One Vanderbilt – Manhattan, NY “One Vanderbilt is the best building location in Manhattan, period.” Located in Manhattan’s premier business district and directly connected to Grand Central Terminal, One Vanderbilt offers unmatched convenience, accessibility, and prestige. This iconic tower sets the standard for excellence — and we are seeking an exceptional hospitality leader to match. About the Role The Assistant General Manager works closely with the Director of Operations and provides hands-on leadership and strategic support to both Front of House and Back of House teams with a specific focus on the Beer, Wine, and Cocktail programs. The AGM collaborates with the Management Team to ensure we consistently deliver phenomenal service, including best-in-class culinary and beverage offerings for every guest. This leader will guide, educate, and inspire the team to create an outstanding guest experience while fostering a positive, professional, and high-performing work environment for all employees. Key Responsibilities · Partner with the Director of Operations to oversee daily operations and ensure seamless service execution · Lead the bartender team – recruiting, hiring, and training along with weekly schedules · Ensure the consistency of the cocktail offering, standardizing recipes and best service practices · Lead, coach, and develop FOH and BOH managers and hourly team members · Uphold and elevate service standards to ensure an exceptional hospitality-driven experience · Oversee scheduling, labor management, and productivity · Ensure operational excellence across culinary, beverage, and service execution · Maintain strong communication and collaboration between departments · Monitor financial performance, including cost controls and revenue optimization · Support hiring, training, and performance management initiatives · Act as Manager on Duty and step in as needed to support all areas of the business · Who You Are · A strong hospitality leader with a passion for creating unforgettable guest experiences · Proven experience developing cocktails and an overall strong knowledge of diverse bar programs · Experienced in high-volume, service-driven environments · Collaborative, positive, and solutions-oriented · Skilled at developing teams and fostering accountability · Financially savvy with experience managing labor and operational budgets · Detail-oriented with a commitment to excellence · Flexible, adaptable, and energized by a fast-paced environment Apply to Union Square Events today! Union Square Events is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Associates at Union Square Events are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Applications are accepted on an ongoing basis. Union Square Events maintains a drug-free workplace. Req ID: 1522038 Union Square Events Gina Barbish [[req_classification]]

Job Description Company Overview: NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry. Job Overview: NRS is seeking an experienced Assistant General Manager for one of our fast-paced Distribution Centers. The ideal candidate has run a large (1M+ sq. ft.) high-volume warehouse distribution center operation and has a progressive track record of driving operational efficiency and results. Exceptional interpersonal team leadership skills are essential as you’ll oversee a staff of up to 5 Operations Managers. This role will focus on maintaining safety, efficiency, and consistency across assigned shifts while leading and developing frontline Managers and Supervisors. The ideal candidate has prior WMS knowledge, and a passion for building teams and driving process improvements. This position plays a vital role in ensuring customer requirements are met, operational goals are achieved, in a positive work environment. Duties and Responsibilities: • Ensure safe, efficient warehouse facility operations by advocating safety training & accident preparedness., • Meet or exceed volume and department efficiency goals., • Ability to analyze and make staffing adjustments to respond to workflow demands., • Create and adhere to organizational best practices and safety standards., • Maintain and continuously improve cost-efficiency and facility performance through proactive problem-solving and process enhancement Maintain & continuously improve cost-efficiency and facility performance enhancement., • Actively coach, counsel, mentor & inspire staff to facilitate personal growth and development., • Establish and maintain partnerships across all levels of departments in order to implement strategic solutions., • Help create and reinforce a positive, collaborative team environment that respects and values diversity., • 7-10 years of related experience directly reporting to Senior Leadership., • Big-box operational experience is strongly preferred., • Experience supervising large, diverse teams of several hundred hourly associates., • Strong WMS experience is required. Ideal candidates would have led or played a key part of a WMS integration; working knowledge of Manhattan is strongly preferred but not required., • Strong reasoning, analytical, and problem-solving skills., • Ability to interpret and communicate policies & procedures clearly., • Strong technical skills in Windows/MS Office (Word & Excel)., • A passion for training and empowering operations leaders in the building., • Supervisory Presence: Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance. NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #NRSIND

Job DescriptionDescription: Job Title: Assistant General Manager Reports To: General Manager Department: Operations - FOH Employment Type: Salaried, Exempt Salary Range: $85,000 - $90,000 per year About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards, cost controls, and ensures compliance - while embodying JAG’s culture and service philosophy every shift. Key Responsibilities: Operational Leadership Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events). Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements. Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment. Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations. Sales & Brand Growth Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives. Support local marketing activations, community outreach, and guest recovery that builds loyalty. Monitor guest feedback platforms, address trends with action plans. Financial Performance Support P&L management with the GM: weekly tracking, forecasting, and variance analysis. Optimize labor through smart scheduling, productivity targets, and in-shift deployment. Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction. Team Leadership & Development Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains. Deliver ongoing training and coaching (service, systems, compliance, product knowledge). Conduct performance check-ins, document feedback, and support progressive discipline when needed. Foster an inclusive, accountable, and learning-focused culture aligned to JAG values. Guest Experience & Service Excellence Be highly visible on the floor; model anticipatory hospitality and effective table touches. Lead service line-ups/pre-shift communications; calibrate standards across FOH stations. Resolve guest issues promptly with empathy and sound judgment; follow through on recovery. Project Support & Openings Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution. Contribute to opening playbooks, training plans, and readiness checklists as assigned. Requirements: Required Qualifications 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred. Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance. Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. Proven ability to coach, give feedback, and develop supervisors and hourly talent. Excellent communication, professionalism, and conflict-resolution skills. DOH/Health & Safety, alcohol service, and labor compliance familiarity. Wine/spirits and culinary knowledge to support menu guidance and sales. Flexibility to work nights, weekends, and holidays. Working Conditions & Physical Requirements Stand and walk for extended periods (up to 8 hours). Lift/push/pull up to 30 - 50 lbs. occasionally. Frequent reaching, bending, listening, and visual acuity in a fast-paced environment. Exposure to hot/cold environments and cleaning chemicals per safety standards. In Return, We Offer You Competitive compensation and performance-based bonus opportunities Comprehensive health & wellness benefits Retirement savings plans Employee dining discounts Growth in a values-driven, award-winning hospitality group Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

We are seeking an experienced Executive Sous Chef to lead the back-of-house operations for a fast-growing, high-volume restaurant concept in New York City. This role is ideal for a hands-on culinary leader who is passionate about food quality, operational consistency, and developing high-performing kitchen teams. The Executive Sous Chef will oversee all back-of-house operations, ensuring the highest standards of food quality, consistency, safety, and efficiency while working closely with executive leadership to support the continued growth of the brand. The Executive Sous Chef will be responsible for the day-to-day leadership of the kitchen, ensuring smooth operations, strong team performance, and consistent execution of menu standards. This individual will set the tone for kitchen culture by maintaining accountability, developing staff, and leading by example in a fast-paced environment. Kitchen Operations & Food Quality • Ensure all menu items meet strict standards for taste, presentation, portioning, and consistency., • Maintain adherence to approved recipes, preparation methods, and operational procedures., • Conduct daily kitchen walkthroughs to verify food quality, cleanliness, and operational readiness., • Monitor kitchen performance through operational reporting and coaching team members to maintain high standards., • Lead, coach, and develop kitchen staff across multiple stations., • Oversee hiring, onboarding, and training of back-of-house employees., • Provide ongoing feedback and development opportunities to build strong teams., • Manage food inventory, ordering, and cost controls to meet financial targets., • Monitor labor and scheduling to maintain operational efficiency., • Partner closely with front-of-house leadership to ensure operational alignment., • Communicate effectively with senior leadership regarding kitchen operations, challenges, and opportunities for improvement., • Participate in leadership meetings and support operational planning initiatives., • Minimum 3–5 years of leadership experience in a high-volume kitchen environment (Head Chef, Sous Chef, or Kitchen Manager)., • Experience in fast-casual, QSR, or high-volume restaurant operations strongly preferred., • Strong understanding of food safety protocols and health department compliance., • Proven ability to lead and motivate diverse kitchen teams., • Hands-on leadership style with a commitment to operational excellence., • Culinary degree or equivalent professional experience preferred., • NYC Food Handler’s Certification required., • Base Salary: $85,000, • Healthcare Stipend: $500 per month, • Paid Time Off: 2 weeks annually, • Performance Bonus: Up to $6,000 annually based on quarterly performance, with additional earning potential., • Growth opportunities within a rapidly expanding hospitality brand., • Collaborative, mission-driven culture focused on food quality and team development.

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. POSITION OVERVIEW: The Sous Chef is an integral member of the culinary team at Moss, supporting the delivery of a refined and dynamic dining experience across multiple venues. In close partnership with the Director of Culinary, Chef de Cuisine, and leadership team, this role helps oversee daily kitchen operations, contributes to menu and recipe development, and ensures consistency in quality, safety, and efficiency throughout all food production. This position blends hands-on leadership with creative input, playing a key role in executing seasonal, locally inspired menus to the highest standards. The Sous Chef also assists with staff training, operational initiatives, and special projects, while promoting a culture of mentorship, adaptability, and continuous improvement within a fast-paced, high-performance environment. This position reports to the Director of Culinary and CDC. COMPENSATION: The salary wage for this position is $80,000.00 per year. CLASSIFICATION: This is an exempt, salaried position. In accordance with the Fair Labor Standards Act (FLSA), you are not eligible for overtime pay. Your compensation is intended to cover all hours required to fulfill the responsibilities of your role. KEY RESPONSIBILITIES: • Serve as a key member of the management team, embodying and fostering the company's core values and Food & Beverage program, • Oversee and execute successful culinary production operations in collaboration with the Executive Chef and Chef de Cuisine, • Assist in developing and implementing new recipes, menu items, and culinary activations in partnership with culinary leadership, • Support and help direct production and on-site execution of new and existing dishes to ensure consistency and excellence, • Maintain strict adherence to HACCP guidelines, ensuring safe, sanitary, and efficient food preparation and presentation, • Collaborate with the Chef de Cuisine to uphold quality control standards and consistency across all offerings, • Support inventory management, ordering, purchasing, and food cost controls to align with financial goals, • Facilitate and assist in training BOH team members, ensuring proper techniques, standards, and execution, • Mentor, coach, and develop team members, promoting growth, accountability, and high performance, • Uphold all safety standards, food handling practices, and emergency preparedness protocols, • Support special projects as needed, including tastings, large-scale production, media engagements, promotions, and photo shootsQUALIFICATIONS:, • Minimum of 3+ years serving experience in a high-volume, service-driven restaurant environment; upscale or chef-driven concepts preferred., • A.O.S Degree in Culinary Arts or Culinary Certificate, • Flexible availability for AM and PM shifts, including weekends., • Strong teamwork, professionalism, and a hospitality-first mindset with excellent communication skills., • ServSafe Certified, • NY Food Handlers LicenseEMPLOYEE BENEFITS:, • Medical insurance, • Vision insurance, • Dental insurance, • 401(k), • Pre-Tax Commuter benefits, • Disability insurance Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description Bagel Chef (Shop Manager) Reporting to: Regional Operations Manager for NYC Position type: Salaried, Exempt About PopUp Bagels PopUp Bagels is not just a bagel company—we’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed: Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors PopUp Bagels is defining a new food lifestyle brand. We keep things simple, but we do them really, really well. And our customers agree. About the Role: The PopUp Bagel Chef is responsible for building a team driven by culinary excellence and leading performance in our scratch-based kitchen. This role manages full shop operations and oversees all front- and back-of-house ops. You are a dynamic leader who loves to train, mentor, and develop your teams into future leaders by teaching them new daily skills and showing up as your best self. This role requires a results-oriented leader with strong operational experience. Our operation is centered around innovation and quality, and this role will operate strategically and systematically to set the team and shop up for success. The Bagel Chef will balance organization, logistics, and process improvement to optimize customer experiences. This role must effectively manage, delegate, and train teams to ensure all can handle new opportunities within the shop. You will communicate and uphold culinary standards, roll out new projects/initiatives, and keep up with all DOH guidelines, all while inspiring your team to work towards a better food future. Essential Responsibilities: Shop Operations & Financial Performance • Own full shop operations, including P&L accountability, food cost management, labor optimization, inventory controls, and sales performance., • Monitor daily and weekly KPIs and take corrective action to drive profitability and operational efficiency., • Ensure consistent execution of culinary standards, recipes, portioning, and quality across all products., • Oversee all systems and technology, including POS, digital ordering platforms, delivery integrations, and scheduling tools; proactively troubleshoot issues., • Recruit, interview, hire, onboard, and retain top talent for all shop roles., • Build effective staffing plans and schedules aligned with business needs, labor targets, and employee availability., • Lead, coach, and develop the Bagel Sous and leadership team to create a strong bench and succession pipeline., • Conduct performance management processes, including goal setting, feedback, coaching, corrective action, and terminations in partnership with HR., • Ensure all team members are properly trained on stations, food safety, hospitality standards, and operational procedures., • Lead pre-shifts, leadership meetings, and ongoing training sessions to reinforce priorities and standards., • Communicate clearly and consistently across digital platforms and in person to align the team on goals, updates, and expectations., • Serve as the face of hospitality for the shop by actively engaging with guests, delivery partners, and the local community., • Address guest feedback and operational challenges promptly, converting insights into actionable improvements., • Ensure strict adherence to Department of Health regulations, food safety standards, and internal policies., • Maintain required certifications and ensure team compliance with training and documentation., • Uphold PopUp Bagels’ anti-discrimination, anti-harassment, and workplace conduct policies., • Maintain accurate documentation for employee relations matters and operational compliance., • High school diploma or equivalent required, • Culinary training or coursework preferred but not required, • Active Department of Health and/or ServSafe certification (or ability to obtain within required timeframe), • 3–5 years of restaurant management experience, including full operational ownership, • Prior experience managing both front- and back-of-house operations, • Proven experience with hiring, scheduling, performance management, and employee relations, • Experience with inventory management, food costing, and labor optimization, • Experience working in fast-paced, high-volume, scratch-based kitchens preferred, • Strong leadership and people management capabilities, • Ability to motivate, coach, and develop high-performing teams, • Excellent organizational, time-management, and prioritization skill, • Strong business acumen with the ability to analyze financial and operational data, • Exceptional communication skills (verbal and written), • High attention to detail and commitment to consistency and quality, • Strong problem-solving and decision-making skills in dynamic environments, • Comfort navigating multiple technology platforms and digital systems, • Ability to adapt, learn quickly, and lead through change, • Passion for food, hospitality, and brand-driven experiences Physical Requirements • Ability to stand and walk for extended periods, • Frequently lift and carry up to 25 pounds, • Occasionally lift up to 50 pounds, • Ability to bend, reach, twist, and perform repetitive motions, • Ability to work in a kitchen environment with exposure to heat, cold, noise, and cleaning agents Additional Role Note: The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive. PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law. We use eVerify to confirm U.S. Employment eligibility

Job DescriptionSalary: 80-90k Customer Success Team Lead The Rapaport Group is an international network of companies providing added-value services that support the development of ethical, transparent, competitive, and efficient diamond and jewelry markets. We are seeking a Customer Success Team Lead to join our US office and lead a high-performing team of approximately six Customer Success professionals supporting Rapaports global customer base. This is a player-coach role responsible for driving customer retention, expansion, and adoption while maintaining ownership of a portfolio of high-value, enterprise-level accounts. The role combines people leadership, revenue accountability, and hands-on customer engagement and is critical to scaling Rapaports Customer Success organization. Location: Hybrid role - once a week in the New York office. Role Overview The Customer Success Team Lead will own the performance, development, and execution of a team managing customer relationships. In parallel, you will directly manage a defined set of strategic and enterprise accounts. This role requires a leader who can enforce execution and lead from the front. Key Responsibilities Team Leadership & Performance • Lead, coach, and develop a team of ~6 Customer Success Representatives, • Set clear performance expectations, KPIs, and accountability standards, • Conduct regular 1:1s, performance reviews, and ongoing coaching, • Own end-to-end success outcomes across the teams portfolio, including retention and expansion, • Personally manage a book of enterprise and strategic accounts, • Support complex accounts and high-value renewal and expansion conversations, • Monitor customer health, engagement metrics, and renewal forecasts, • Ensure accurate CRM usage, reporting, and pipeline visibility across the team, • Identify process gaps and implement scalable improvements Requirements • 5+ years of experience in Customer Success with a SaaS product, • 2+ years of people management experience leading customer-facing teams, • Demonstrated success managing enterprise or strategic accounts, • Proven track record of driving renewals, retention, and account growth, • Experience using CRM systems (Salesforce strongly preferred) and customer success tools, • Exceptional communication, coaching, and stakeholder management skills, • Highly organized, data-driven, and execution-focused About the Rapaport Group:The Rapaport Group is an international network of companies providing added-value services that support the development of fair, transparent, competitive and efficient diamond and jewelry markets. Established in 1976, the Group has more than 20,000 clients in over 120 countries. Group activities include Rapaport Information Services providing research, analysis and news; RapNet the world's largest diamond trading network; Rapaport Laboratory Services provides GIA gemological services in India, Belgium and Israel; and Rapaport Trading and Auction Services specializing in recycled diamonds and jewelry. Additional information is available at.

Job Description Sous Chef at WS New York WS New York, is a multi-level restaurant and bar, serving Contemporary American cuisine showcasing innovative and quality offerings. Join our team as a Sous Chef and bring your leadership and teamwork experience to a clean and professional work environment. Qualified individuals should possess a strong attention to detail, organization and cleanliness. You will be working with a top-tier team in a professional and creative environment. This position is ideal for someone with the desire to be a part of a new restaurant group with ambitions for growth and job advancement in the F&B industry. Responsibilities: • Plans, organizes, schedules, reviews and evaluates the work of assigned staff., • Assists with training and continuing education of staff as directed by the Executive Chef and Chef de Cuisine., • Meets with the chefs and kitchen team to ensure smooth running of all kitchen activities, goals, and operations., • Ensures that each dish leaving the kitchen is checked for quality, quantity, presentation and correct temperature., • Actively participates in the positive relationship between FOH, Bar and BOH teams by maintaining steady stream of communication with entire leadership team and staff., • Ensures that staff is trained in all aspects of kitchen operations, equipment utilization, safety procedures, portion control and correct plating and presentation., • Assists in development and creation of menus to continuously improve The WS New York offerings., • Assist with the establishment and maintenance of working budget and adherence to food cost goals set by Executive Chef and Chef de Cuisine., • Participate in management meeting with FOH leaders to discuss service goals, PON Guest (People of note), menu changes, and unusual guest requests or dietary restrictions., • Communicate and explain clearly the expectations of WS New York and the quality standards., • Audit kitchen space for compliance of health department requirements of food safety and staff hygiene., • Follow and enforce all guidelines in the WS New York Kitchen Manual., • Inspects line stations, facilities, ingredients, and all dish components for quality assurance before and during service to ensure a successful execution of the menu., • Creates cooking instructions and plans for Tournants., • Supervise the storage of perishable and nonperishable ingredients to comply fully with health department requirements and company standards of labeling, time, and temperature., • Ensure adherence to safety and emergency procedures to protect staff, guests, and property., • Report any maintenance deficiencies in a quick and timely way., • Resolve guest complaints/queries satisfactorily., • Maintain thorough understanding of industry and stays abreast of industry trends., • Demonstrate courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment., • Ensure that The WS New York brand and standards are always met., • Coach and develops Chef de Parties as cooks and train them at their stations., • Expedites food and step in for Kitchen Manager as needed, • Receive and accounts for goods coming into the kitchen., • Maintain positive relationship with vendors., • Leads kitchen staff in inventory, ordering, and stocking of necessary ingredients., • Leads and organize regular deep cleaning and maintenance of kitchen areas and equipment., • 2+ years of Sous chef experience in a Fine Dining and/or high-volume establishment, • Knowledge of best practices for training kitchen staff, • Understanding of various cooking methods, ingredients, procedures and equipment’s., • Positive attitude, a sense of responsibility and ownership of the position, • Detail-oriented with strong communication skills, • Team-oriented with a strong sense of punctuality and reliability, • Demonstrate a sense of urgency and strong work ethic in order to keep up with high volume, • Act as a dynamic and motivated individual who understands the WS New York vision and execute it consistently to the highest level, • Demonstrate the culture that WS New York will be a respectful environment of equality and non-discrimination, • Be able to lift and carry at least 50 pounds, • Be comfortable with repetitive motions (such as walking, bending and standing) for long periods of time, • 2 years fine dining and restaurant experience is a plus, • Attention to detail WS New York provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Description Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus' recruiting process in general should email The Manager, Customer Retention Solutions is responsible for staffing and managing the sales renewal team, delivering on individual and team performance goals, providing consistent and timely coaching to staff, while promoting a positive and inclusive environment throughout the department. The Team Lead will work with other business areas and senior management to increase account penetration, revenue growth, and customer satisfaction in a remote/hybrid environment. Candidates must be located in the tri-state area (New York, New Jersey, Connecticut) as in-office presence is required monthly. What You Will Do: • Monitor, assess, and address the team's customer approach and outreach through various sales tools, and in accordance with company policies and procedures, • Manage reporting system and financial information pipeline in salesforce with management team, • Review Dashboards and generate reports within salesforce and deliver findings to team members to align performance and accountability, • Act as a player/coach to maintain both individual and team sales unit and volume goals, including offsetting monthly department goals as required, • Contact, manage, and follow up with merchants' requests, concerns, and needs in a timely fashion, • Act as escalation contact for team and merchants, as appropriate, • Maintain, grow, and build good rapport with key decision makers with client(s), • Review, facilitate, and expedite renewal submissions and contract funding for individual and team sales, • Inspire and create a motivating environment through coaching, mentoring, and enablement, • Provide opportunities to participate in both formal and informal developmental activities, • Collaborate with team to build short- and long-term learning plans, • Encourage open, candid exchange of ideas, and respectful challenges to status quo, • Work with senior leaders and department head, to set expectations for all team members and hold employees accountable for results, • Define objectives, identify, and evaluate trends and options, • Promptly address performance issues, working with HR as appropriate, • Lead hiring, performance management, compensation, and evaluation of team members, • Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs, • Other tasks and duties, as required by management What We're Looking For: • Bachelor's degree preferred or equivalent combination of education and job experience, • 3+ years of prior Sales Representative experience, ideally in Financial Services and/or consultative sales with demonstrable experience delivering, • 4+ years of people management and coaching experience, • Experience being a SME contributor for policies and procedures, • Experience driving metric and quality performance within a 30-day cycle, • Experience in performance management, • Excellent verbal, written, and interpersonal communication skills, • Excellent organization and time management skills, • Ability to deal with ambiguity and change, • Ability to perform in a high intensity environment, • Ability to compute business math, • Proficient in Microsoft Suite, CRM Kapitus Total Rewards Package Includes: • Competitive Base of $75,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience., • Incentive Commission Compensation Eligibility – earned monthly, • Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life., • Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses., • Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being., • 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense., • Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events., • Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones., • Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work., • LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:, • Pet and car insurance discounts., • Financial services such as LegalShield., • Relaxation and stress management tools., • Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life., • Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy., • Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities., • Paid Time Off and Sick Time., • Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale. This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value. What You'll DoPeople leadership, and team development • Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture., • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team., • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.Own retention, growth, and customer outcomes, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions., • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath., • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.Partner with Implementation and deliver onboarding excellence, • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success., • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.Training, support, and customer enablement, • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery., • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.Cross-functional collaboration and scaling the function, • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations., • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.Required Qualifications, • Bachelor's degree or higher., • 6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships., • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership)., • Strong written and verbal communication skills, including comfort presenting to senior executive audiences., • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment., • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets., • Ability to effectively partner and collaborate with technical and non-technical colleagues., • Experience with software renewals, strategic upsell processes, and conflict resolution, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to Have, • Experience building and scaling a commercial Customer Success program, • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $138,000–$148,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $172,500–$185,000. This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Description WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat! CLIENT SERVICES DIRECTOR We're hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization. What experience should you have: • 10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services., • A proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion., • Extensive experience managing and coaching client services leaders to scale consistent delivery practices and executive presence., • Fluency in data, cloud, and AI concepts with the ability to bridge the gap between technical solutions and business value., • Expertise in executive-level communication, including leading workshops and influencing C-suite stakeholders (CIO, CMO, CFO)., • Adobe and/or Google Cloud ecosystem experience (enablement, implementation leadership, roadmap alignment)., • Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift, cost efficiency, and productivity for enterprise customers., • Operationalize Value Realization: Establish a consistent operating rhythm for outcome tracking, KPI baselining, and executive-ready value narratives., • Lead Transformation Strategy: Shift account postures from project execution to long-term partnership by shaping multi-quarter data and AI roadmaps., • Coach High-Performing Teams: Develop account leads on value discovery and client strategy while standardizing growth plans and governance., • Quantify Client Impact: Ensure customers can clearly articulate and attribute specific business outcomes (savings, lift, etc.) to delivered initiatives., • Standardize Frameworks: Implement and scale a repeatable Value Realization framework across your assigned portfolio., • Scale the Portfolio: Achieve consistent multi-million-dollar growth driven by compounding transformation roadmaps rather than one-off projects. Apply today or check out all our opportunities! #LI-Hybrid By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Senior Manager, Student Success, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance, • Help identify skill gaps and contribute to development plans that strengthen the team over time, • For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first Who You Are • 5-8+ years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • You've managed a small team of full-time employees (2–3 people) and know what it means to hire, coach, and develop others — but you're still hungry to grow as a leader yourself, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job DescriptionRole Overview: The Warehouse Supervisor is responsible for supporting the Warehouse Manager, leading daily warehouse operations, and supervising hourly staff. This role focuses on building a cohesive team, ensuring operational efficiency, and maintaining high standards in safety, quality, and productivity. This is a hands-on leadership role requiring strong experience in warehouse operations, team supervision, and inventory control, with the ability to manage schedules, support production needs, and ensure compliance with food safety and operational standards. The position follows a Monday–Friday schedule (7:30 AM – 6:00 PM) and requires flexibility to work overtime and on weekends as needed. Job Requirements: • High school diploma or equivalent required., • Warehouse supervisory experience within a manufacturing or food production environment., • Experience managing inventory, shipping, and material flow operations., • Familiarity with ERP systems (SAP, BatchMaster) and inventory tracking., • Strong understanding of GMP, food safety, and warehouse safety standards., • Experience with forklifts, pallet jacks, and warehouse equipment operations., • Ability to manage employee schedules, performance, and productivity., • Strong communication and ability to coordinate with drivers, dispatchers, and internal teams., • Availability to work extended hours, overtime, and weekends.Performance Metrics (KPI):, • Maintain accurate inventory levels and material availability., • Ensure consistent attendance, productivity, and team performance., • Maintain clean, organized, and compliant warehouse conditions., • Ensure proper use and condition of warehouse equipment.Personal Attributes / Skills:, • Strong sense of integrity and accountability., • Leadership mindset with focus on coaching and team development., • High standards for quality and performance., • Strong decision-making and ability to manage high-pressure situations., • Adaptable and responsive to changing operational priorities., • Organized with strong planning and time management skills., • Proactive and solution-oriented approach to problem-solving.Physical Requirements:, • Ability to work in a warehouse environment and move throughout the facility., • Frequent interaction with warehouse equipment and materials., • Ability to support operational tasks during extended shifts.Key Responsibilities:, • Supervise warehouse operations: Lead daily activities and support the Warehouse Manager in overall execution., • Manage personnel: Train, coach, and evaluate warehouse staff to ensure adherence to procedures, safety standards, and performance expectations., • Coordinate scheduling: Support workforce planning, adjust staffing levels, and manage daily schedules based on operational needs., • Optimize productivity: Organize personnel and equipment to maximize efficiency across warehouse functions., • Oversee inventory management: Monitor stock levels, coordinate material supply, and ensure accurate inventory tracking using SAP and BatchMaster., • Support material flow: Coordinate inbound and outbound materials, including supplier deliveries and returns from drivers and customers., • Maintain facility standards: Ensure warehouse areas remain clean, organized, and compliant with sanitation requirements., • Ensure food safety compliance by Monitoring stock rotation, lot tracking, temperature control, and proper allergen segregation., • Enforce safety standards: Promote safe work practices and proper use of equipment, including forklifts and pallet jacks., • Handle employee performance: Conduct evaluations, provide feedback, and participate in disciplinary actions when needed., • Support operations in emergencies: Perform operational tasks as needed to maintain workflow and avoid disruptions., • Collaborate with leadership: Provide input to management and support operational decision-making and problem resolution., • Perform other duties as assigned. GRIT Staffing & HR Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require a reasonable accommodation during the application or interview process, please contact us at so we can assist you.

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job DescriptionAbout WaterworksWhen you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We ProvideWhat gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. The Role The Supervisor, Client Support leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues. With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment. The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations. Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate. For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities. Work schedules may include weekend hours based on operational demands and showroom needs. *Currently accepting internal applications through May 11thResponsibilities: • Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region, • Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage, • Ensure adherence to company guidelines, values, service standards, and email response-time requirements, • Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations, • Serve as the primary escalation point for regional client support issues, • Ensure consistent execution of team workflows, productivity standards, and performance expectations, • Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support, • Provide dedicated oversight and support for CSS order management activities within the region, • Act as first-level escalation for complex service issues, freight challenges, and product damages, • Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts, • Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments, • Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy, • Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues, • Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes, • Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines, • Ensure all client and internal emails are responded to within 24 hours, • Proactive management of all new and open orders to ensure delivery within established lead times, • Clear, consistent communication of order status to meet or exceed client expectations, • Completion and review of the Daily Action Report (DAR) and required follow-up activities, • Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily, • Other duties and responsibilities are assignedRequirements:, • 2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred, • Strong leadership and coaching skills with a hands-on, working supervisor approach, • Proven ability to manage competing priorities, team workload, and personal productivity, • Excellent written and verbal communication skills with strong professional judgment, • High attention to detail and consistent follow-through, • Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems, • Passion for design and interiors preferred

Job Description Overview: Manage all aspects of receiving, warehouse storage, shipping and dispatch of finished products, requisitioning of all materials and scheduling of transport drivers for a 24-hour 7-day operation in Newark. Presence Expectations: · Presence in the Facility, on average 50 hours per week, spanning a minimum 5 work days per week; (Temporary Work Hours Tuesday to Saturday to lead the Sanitation Crew) · “On the (Production & Warehouse) Floor” Presence a minimum 50% of the Time in the Bakery. · “Off Hour” Presence (outside M-F 8:00-18:00) required routinely, with at least two ‘on the floor’ visit per Bakery per month spanning into the night hours of the Night Shift; · “Weekend” Presence, a minimum two ‘on the floor’ visit per Bakery per month, assuming the Bakery is operating during weekends. Business Expectations: · Be a Steward who supports and protects the Mission and Culture of our Company. · Exemplify Transformative Leadership which is needed to grow all aspects of Operations within your direct responsibility. · Infuse Purpose, Clarity, Energy, and Opportunity to our Workforce. · Maintain a Safe Working Environment for all employees. · Support highest level Food Safety Program and Culture. · Instill an On-the-Floor Continuous Improvement Culture throughout Operations that will protect the Company from Communication Challenges; Harmful Economic Compromises; Product Mediocrity; Work Ethic Complacency; etc. · Promote and Support Training of personnel, inclusive direct training by you to those immediately directly reporting to you; while, equally, showing those directly under you the foundations to train those directly under them; etc. · Preside directly over the Supervisors, Leads and warehouse staff who shall report to you. · Directly or indirectly, Hold Accountable all employees to meet standards, whether Company Standards regarding Conduct, or Departmental or Individual Standards specified in respective Job Descriptions, which include Presence Expectations. · Explore to enhance and/or grow our Company and its Performance, inclusive but not limited to Training; Personnel Advancement; Product Enhancement; Costs Reductions; Optimization; Continuous Improvement; Personnel Recruitment. · Develop, mentor and coach supervisors and leads to excel to the peak of their performance levels. · Drives success through operational guidance of our plant strategy to meet customer and consumer needs. Primary Responsibilities · Ensure the receiving either in house or at the warehouse, of all incoming bulk flour, ingredients, packaging materials, bakery supplies and equipment, this is to be done in accordance with SQF and HACCP standards. · Ensure that all incoming and outgoing inventory is processed according to schedule. · Ensure proper documentation by maintaining Receiving Log and that all necessary paperwork for inbound and outbound trucks is completed. · Ensure proper storage and rotation of inventory by maintaining proper dating of incoming items and using them on a FIFO basis. · Ensure an accurate inventory of all ingredients and wrapping materials on a weekly basis. · Ensure the plant is supplied with the proper materials and liaison with the production department to accurately determine the plants daily needs. · Ensure product is dispatched to drivers / customers on a timely basis providing accurate documentation for billing. · Ensure all trucks are loaded properly, that loads are counted and that bills of lading or receipts are signed off by our drivers. · Ensure drivers are scheduled and all runs are covered every day. · Ensure runs are scheduled in a cost- effective manor to avoid unnecessary salary expenditure. · Ensure all trucks are serviced properly maintains a service log with the leasing company. · Ensure all KPI’s and Metrics are reported and met. · Audit and report inventory while making recommendations on which items to order and restock. · Monitor workplace performance and lead training initiatives to improve employees. · Communicate with other departments to ensure products are shipped in a timely manner. Secondary Responsibilities · Ensure housekeeping of all storage areas and warehouse. · Assist in special projects when use of the Forklift is essential. · Perform data entry duties as needed. · Provide backup for all positions including drivers. · Able to lift minimum 30lbs as needed. • Able to multitask, prioritize, and manage time efficiently., • Partner with internal and external stakeholders to share best practices and improve ways of working. · Set warehouse and team goals in collaboration with executive management and other team leads. • All other Responsibilities as assigned.Company DescriptionDamascus Bakeries, home to the Original Pita, serves delicious satisfaction through our line of artisanal flat breads. Headquartered in Brooklyn, New York, Damascus has been pleasing customers for 84 years. With grandsons Ed and Dave Mafoud at the helm, old-world traditions and new-world technology pr ... see moreDamascus Bakeries, home to the Original Pita, serves delicious satisfaction through our line of artisanal flat breads. Headquartered in Brooklyn, New York, Damascus has been pleasing customers for 84 years. With grandsons Ed and Dave Mafoud at the helm, old-world traditions and new-world technology pr ... see more

Job Description Position Overview The Executive Sous Chef partners closely with the Executive Chef to oversee daily kitchen operations at our Charlotte location. You’ll lead a talented brigade, ensure consistent execution of recipes, uphold the highest standards for food quality and presentation, and drive cost-control measures. Your leadership will foster teamwork, professional growth, and an exceptional guest experience. Key Responsibilities • Team Leadership & Development, • Supervise, coach, and mentor line cooks, prep cooks, and kitchen staff., • Conduct ongoing training on recipes, knife skills, sanitation, and safety., • Lead pre-shift meetings to communicate daily specials, VIPs, and operational priorities., • Food Production & Quality Control, • Execute menu items according to standardized recipes, portioning, and plating guidelines., • Taste and inspect dishes for consistency, flavor balance, and presentation before service., • Collaborate on seasonal menu development, sourcing local ingredients when possible., • Operations & Cost Management, • Monitor food cost, labor cost, and inventory levels; implement corrective actions to hit targets., • Assist in ordering, receiving, and storage of all food and non-food supplies., • Enforce proper rotation, labeling, and waste-reduction practices., • Health, Safety & Compliance, • Ensure strict adherence to all health department regulations, HACCP standards, and company policies., • Oversee kitchen sanitation audits, corrective plans, and food safety certifications., • Collaboration & Communication, • Partner with front-of-house leadership to ensure seamless service flow and resolve guest issues., • Provide feedback and performance evaluations in partnership with management., • Contribute to staff scheduling, aiding in efficient shift coverage. Qualifications & Skills • Culinary degree or equivalent certification from an accredited institution., • 5+ years of progressive kitchen experience, including 2+ years in a sous chef or leadership role—preferably in upscale casual or fine-dining concepts., • Strong understanding of cost controls, yield management, and inventory systems., • Excellent palate, creative menu development skills, and commitment to quality., • Proven ability to lead, motivate, and develop a diverse culinary team., • Exceptional organizational skills and ability to thrive in a fast-paced, high-volume environment., • Working knowledge of food safety regulations (ServSafe or equivalent certification preferred)., • Outstanding communication and problem-solving abilities. What We Offer • Competitive salary and performance-based bonuses., • Comprehensive benefits package (medical, dental, vision)., • Paid time off, holiday pay, and staff meals., • Opportunities for professional development and advancement within our expanding brand. Our Cuisine At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor. Our Atmosphere Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.Our Story\r\nFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Job DescriptionDirector, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid–Senior (player/coach) Start: As soon as available Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance. The Opportunity This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership. What You’ll Do Own high-stakes customer programs * Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion. * Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables. Run cross-functional execution (and jump in when needed) * Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars. * Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs. Be the primary customer interface * Manage executive-level relationships and day-to-day stakeholders. * Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment. Convert insights into product leverage * Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs. * Partner with Product to shape what becomes “standard” vs. bespoke. Drive retention and growth * Own renewal readiness, account health, and expansion opportunities. * Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.). What Success Looks Like (First 6–12 Months) * Customer programs are delivered on-time, with clear outcomes and high satisfaction. * You’ve built repeatable delivery motions that reduce rework and improve predictability. * Key accounts expand through renewals + additional scope, driven by demonstrated impact. * Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution. What You Bring (Required) * 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar. * Demonstrated strength in program/project management across cross-functional technical teams. * Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines). * Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives. * Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope). * Highly organized, proactive, and effective in fast-moving, build-as-you-go environments. Nice to Have * Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.). * Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation). * Exposure to regulatory, compliance, or procurement considerations that influence adoption. * Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs. Compensation & Benefits Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.

Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. Competencies 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills Qualifications 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionImplementation Specialist - Customer Success Team Client Onboarding, Integrations & Workflow Enablement Location: Remote (U.S.)Team: Customer Success Type: Full-time, Individual Contributor Reports to: Director, Customer Success Travel: Occasional (<10%)Posted: 2026 About Pippin Title Pippin Title is the USA's nationwide title search company, bringing title search into the 21st century. We combine proprietary search technology with a deep network of expert ground searchers to deliver fast, accurate, commitment-ready reports to title agents, lenders, underwriters, and law firms in all 50 states. Our clients rely on us for a seamless "Pippin Experience," and our integrations with Qualia, SoftPro, Resware, and TrackerPro let them order, track, and close without leaving their native platform. Featured in TechCrunch, the Wall Street Journal, Axios, and Fortune, Pippin is a well-funded, growing company redefining one of real estate's oldest industries. The Role The Implementation Specialist is the person who turns a signed client into an active, happy, fully integrated Pippin account. You'll own the end-to-end onboarding experience for new title agencies, lenders, underwriters, and law firms — from kickoff through first orders, integration cutover, and the transition to steady state. In parallel, you'll run internal rollouts of new tooling, workflow changes, and product launches across our operations teams, making sure each one ships on time and actually sticks. This is an individual contributor role for someone who loves project management, is technical enough to navigate complex products, and has the operator's instinct to unblock problems before clients ever see them. What You'll Do Client Onboarding • Own new-client onboarding end to end — run kickoff, build the mutual implementation plan, set success criteria, and drive to first live order for title agents, lenders, underwriters, and law firms., • Configure accounts and workflows in the Pippin portal (users, permissions, product catalog, report formats, invoicing/billing setup) so clients can place their first order without friction., • Train client teams on the portal, order tracker, live chat, and report formats — by live session, recorded walkthrough, and written playbook., • Be the single point of accountability from handoff out of Sales through a clean transition to the Client Success and Operations teams., • Translate between client and operations — gather product requirements, document client goals, and sign off on go-live. Internal Rollouts & Process Improvement, • Build the change-management plan — readiness checklists, training materials, pilot cohort, cutover date, success metrics, and post-launch review., • Instrument every rollout with clear KPIs (adoption, cycle time, error rate, turnaround time) and report progress to leadership on a predictable cadence. Service Workflow Management, • Manage the implementation of title-order workflows for new and expanding accounts — residential, commercial, and energy — including report types, state-by-state nuances, and turnaround expectations., • Partner with Ground Searchers network leads to pre-position capacity for large new accounts and high-volume launches., • Close the loop with QC to make sure commitment-ready output meets each client's specific format and quality bar from day one. What You Bring • Project management discipline — you run projects with written plans, owners, dates, and status updates., • Client-side presence — you can lead a client kickoff one hour and coach an ops lead through a portal configuration the next., • Operator's bias for action — you write the SOP, build the template, and guide the client through next steps rather than waiting for someone else to., • Tools — fluent in a modern remote work stack (e.g., Confluence, Slack, Zoom, and CRM) and comfortable in spreadsheets.Nice to Have, • Implementation, onboarding, technical project management, or client-facing solutions experience at a SaaS, fintech, proptech, title, escrow, or mortgage-tech company., • Experience onboarding lenders or national title agencies to a new vendor., • Prior work inside a high-growth, VC-backed company.Why Pippin, • Category-defining company bringing real technology to an industry that has run on fax machines for 40 years., • Direct impact — this role is visible to the executive team from day one., • A roster of marquee clients (CATIC, Westcor, AmTrust Title, Stewart, First American, Old Republic, Investor's Title, EasyKnock and more) and a proven product, not a science project., • Fully remote, outcomes-first culture.

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. We’re seeking a Head of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale consultation, order management, and post-delivery care for our clients and trade partners—ensuring every interaction reflects exceptional taste, precision, and warmth. You’ll report directly to the SVP of Retail & Sales and partner closely with all cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business. What You’ll Own Client Experience Standards & Clienteling • Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards., • Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time., • Establish training and service rituals that reflect the Maiden Home brand., • Design and allocate books of business across the team., • Lead, coach, and develop the Client Services team across channels (email, phone, chat), • Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette)., • Address performance clearly and decisively, championing a culture of excellence over comfort., • Stay informed and aware of emerging market trends, high-caliber talent, industry best practices, technologies, and platforms., • Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness., • Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims)., • Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi-stop deliveries, and installation., • Implement a service recovery framework that protects margins while prioritizing long-term loyalty., • Partner with SVP of Sales & Retail to ensure consistent service standards and hand offs for VIPs, designers, and trade accounts., • Serve as the voice of the client across the business—translating feedback into actionable improvements., • Partner closely with cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business., • Collaborate with Product/Design on documentation, care guides, and packaging improvements., • 10+ years in client services/client concierge/VIP clienteling teams at a luxury brand— plus 4+ years leading client-facing teams, • Clear track record of building and scaling high performing teams in a dynamic fashion alongside business growth., • High standards and strong taste level; comfort advising discerning clients and design professionals., • Luxury service mindset (anticipate needs, obsessive follow-through, discretion, • Proven ability to deliver white-glove, high-touch service at scale without compromising quality., • Exceptional communication and judgment—able to handle sensitive escalations and craftsmanship questions with calm authority., • Strong operational and analytical chops: process design, SLA management, ticketing/CRM workflows, and cross-functional execution., • Analytical mindset with the ability to translate metrics into action, • Experience with custom, made-to-order, or complex logistics environments strongly preferred. G4XyxZjfpg

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Customer Success at our company is working—and working well. Customers are onboarding successfully, relationships are strong, and retention is solid. But we are entering the next phase of growth where we need: • Onboarding is measurable, scalable, and efficient, • Product readiness and activation are clearly defined, • Customer health is predictive, not reactive, • CSM time is spent where it creates the most value, • Customers are segmented intentionally, not accidentally, • Success is measured by Net Revenue Retention (NRR) across software and payments This includes: • Establishing clear definitions of product readiness, activation, and ongoing adoption, • Designing onboarding with measurable outcomes and clear exit criteria, • Ensuring onboarding outcomes set the foundation for long-term success, • Aligning Customer Success, Product, Sales, and Support around shared definitions of customer progress and end-to-end customer experience, • Clarifying ownership across teams—what CS handles, what Support handles, and where Product must improve, • Expand the scope of Customer Success to include broader Customer Experience, spanning Onboarding, Customer Success, and Support alignment, • Own Onboarding and Customer Success outcomes directly, with clear accountability for activation, adoption, and retention, • Maintain a dotted-line partnership with Support—not a direct management responsibility, but accountable for ensuring customers have the right channels, responsiveness, and resolution pathways You will design and implement a segmentation model that defines: • Customer tiers based on revenue, complexity, payment volume, and strategic value, • Engagement models for each tier (high-touch, tech-touch, pooled, automated), • Which customers receive a named CSM, • Objective, not intuition-based, • Predictive, not reactive, • Actionable for CSMsThis includes:, • Identifying leading indicators of churn and expansion, • Integrating both software usage and payments data, • Translating health signals into clear operational actions, • Partnering with Product, Engineering, and Data to surface these insights directly in the tools CSMs use every day You will: • Align CS metrics and incentives around NRR, • Integrate adoption, expansion, and payments growth into CS workflows, • Ensure CSMs are rewarded for long-term customer value, not short-term saves You will: • Coach and develop the Customer Success Director, • Create clear career paths, expectations, and performance frameworks, • Introduce scalable processes and operating rhythms, • Build reliable reporting, forecasting, and executive visibility into the health of the customer baseWhat Success Looks Like:, • Clear definitions of product readiness, activation, and success, • Onboarding that is measurable and scalable, • A trusted customer health model used daily by CSMs, • Account tiering that aligns effort with customer value, • Data-driven digital CS programs that enable scalable one-to-many customer engagement, • AI embedded in CS workflows to surface insights and automate routine actions, • Systems that support account planning, activity tracking, whitespace analysis, and expansion forecasting, • Improved Net Revenue Retention across software and payments, • CSM time focused on the right customers at the right moments, • A Customer Success organization built to scale with the companyWho You Are:, • 10+ years of experience, • You’ve built or scaled Customer Success and onboarding organizations before, • You’ve designed segmentation, health scoring, and NRR models from the ground up, • You’re comfortable operating at both strategic and operational depth, • You know the difference between activity and impact, • You bring structure without bureaucracy, • You respect what’s working—and know when it’s time to evolve itBonus if you have:, • Led CS in a multi-product environment, • Owned revenue-adjacent outcomes, • Partnered closely with Sales, Product, and FinanceThis role offers a base salary range of $200-230K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $275k. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact.We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.