Field Technician(SME)
11 days ago
Los Angeles
Job Description Overview At Vision IT, we put people first-our employees, their families, and our customers. We are seeking a technically proficient, customer-focused IT professional to support mission-critical systems and develop modern collaboration and automation solutions using Microsoft SharePoint and Power Platform. This role is responsible for end-user device support, secure IT operations, and the design, development, and maintenance of custom SharePoint and PowerApps solutions. The ideal candidate is proactive, detail-oriented, and comfortable working in secure, high-visibility environments supporting senior leadership and sensitive systems. Occasional after-hours support may be required to maintain operational continuity. Key Responsibilities IT Field & End-User Support • Provide on-site and remote technical support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and resolution., • Support secure access to enterprise systems, including networks, shared drives, printers, and collaboration tools., • Respond to incidents and service requests in accordance with Service Level Objectives (SLOs)., • Deliver after-hours support as needed to resolve critical issues., • Manage and track IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and peripherals., • Monitor device performance and ensure compliance with security baselines and IT policies., • Design, develop, and maintain custom business applications using Microsoft Power Apps (Canvas and Model-Driven)., • Create and manage SharePoint Online sites, lists, libraries, permissions, and workflows., • Build and maintain Power Automate flows to streamline and automate business processes., • Develop custom SharePoint solutions using SPFx, PowerShell, REST APIs, and JSON-based integrations., • Integrate Microsoft 365 services (Teams, Outlook, Excel) and third-party APIs into solutions., • Troubleshoot and resolve issues related to Power Apps, Power Automate flows, RPA bots, and data integrations., • Optimize application performance, security, and usability following Power Platform best practices., • Maintain detailed technical documentation for applications, workflows, and configurations., • Monitor application analytics and performance metrics, recommending improvements as needed., • Contribute to Power Platform governance, including environment strategy and Data Loss Prevention (DLP) policies., • Collaboration & Communication, • Work closely with stakeholders to gather requirements and translate business needs into technical solutions., • Serve as a liaison between IT teams, leadership, and end users to ensure smooth operations and solution adoption., • Provide training and end-user support to drive adoption and effective use of developed applications., • 5+ years of experience in desktop support, field services, system administration, or application support., • 2–5 years of professional experience with Microsoft Power Platform and SharePoint development., • Strong proficiency in Windows OS, hardware/software troubleshooting, and peripheral connectivity., • Hands-on experience with Power Apps, Power Automate, SharePoint Online, and Microsoft 365., • Knowledge of data formats and integrations (e.g., JSON, REST APIs)., • Strong understanding of DoD security policies, IT compliance requirements, and secure system operations., • Excellent problem-solving, analytical, communication, and interpersonal skills., • Ability to manage multiple projects, meet deadlines, and perform effectively under pressure., • ITIL Foundation, • Microsoft or Apple certifications, • Power Platform or SharePoint certifications, • Active Secret clearance required Vision IT is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions. Benefits include: • 401(k) with company match, • Comprehensive medical insurance, • Dental and vision coverage, • Paid Time Off (PTO), • Short- and long-term disability insurance, • Life & AD&D insurance, • Supplemental benefits (critical illness, accident, hospital care) Vision IT is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.