Customer Experience Manager
11 days ago
Azusa
Job Description Where Leadership Meets Heart, Strategy, and Service Excellence High Caliber Line is searching for a Client Relations Manager who leads with clarity, communicates with confidence, and brings out the best in every person they work with. This role is perfect for someone who thrives in a fast-paced environment, naturally sees the path forward, and inspires others through intention rather than pressure. At HCL, your leadership will be trusted, valued, and given room to make a real impact. We believe in autonomy over micromanagement, and in empowering our leaders to do exceptional work with the freedom they need to do it well. The Role In this role, you’ll guide and elevate a team of more than 35+ talented individuals, shaping the customer experience and strengthening the relationships that define our brand. You will refine processes, drive service excellence, solve challenges with resilience, and ensure that accuracy, care, and professionalism define every interaction. You’ll be the steady hand the team relies on and the forward-thinking strategist who keeps us aligned with our high standards of quality. If you are someone for whom quality is non-negotiable, someone who naturally sees a clear vision of what the future should look like, and someone who thrives on discovering new opportunities and carrying them through to completion, you will feel right at home here. If you are resilient, analytical, and fact-driven, and love turning ideas into actionable steps that move a team forward with purpose, we want to meet you. And if you are an impact player whose contributions may not always have been recognized elsewhere, HCL is a place where your leadership will genuinely matter. You lead with intention, people willingly follow you, and your presence elevates the entire operation. If you’re ready to lead with insight, take ownership of your impact, and elevate both clients and team members through thoughtful, people-first leadership, we’d love to learn more about you. Please take a moment to complete our short introductory survey so we can get to know your leadership style better: Company DescriptionHigh Caliber Line (HCL), a family-owned business founded in 1999 under Calibre International, has become a trusted leader in the promotional products industry through innovation, superior customer service, and competitive pricing. With over 25 years of experience, HCL operates three state-of-the-art facilities in the Greater Los Angeles area, including a 100,000 sq. ft. production and office space that produces around 30 million items annually. Our in-house production, fulfillment, and distribution ensure exceptional quality and fast turnaround times. HCL’s diverse product line includes premium stainless-steel drinkware, eco-friendly items made from sustainable materials, and custom-branded products using advanced imprinting techniques. Guided by our founding family’s active leadership, every department works collaboratively to deliver reliable, high-quality products and a true “High Caliber” experience to clients across North America.High Caliber Line (HCL), a family-owned business founded in 1999 under Calibre International, has become a trusted leader in the promotional products industry through innovation, superior customer service, and competitive pricing. With over 25 years of experience, HCL operates three state-of-the-art facilities in the Greater Los Angeles area, including a 100,000 sq. ft. production and office space that produces around 30 million items annually. Our in-house production, fulfillment, and distribution ensure exceptional quality and fast turnaround times. HCL’s diverse product line includes premium stainless-steel drinkware, eco-friendly items made from sustainable materials, and custom-branded products using advanced imprinting techniques. Guided by our founding family’s active leadership, every department works collaboratively to deliver reliable, high-quality products and a true “High Caliber” experience to clients across North America.