Front Desk Manager - Doubletree by Hilton Naples
hace 19 días
Naples
Job Description The Front Desk Manager oversees the daily operations of the Front Desk, ensuring exceptional guest service, departmental coordination and productivity, adherence to standards and policies, and achievement of service and financial goals. This leader supports and coaches team members, resolves guest issues, and ensures an efficient, welcoming environment. Job Description ESSENTIAL FUNCTIONS • Ensure consistently delivery of exceptional guest service and hospitality. Oversee all daily front desk operations, ensuring efficient check-in, check-out, reservation handling, and posting accuracy., • Assist in planning and developing daily operations for Front Desk; monitoring and management of room inventories and rates, forecasting and analyzing sales and revenue, labor, and profit, ensuring compliance with established budget., • Supervise, recruit, train, coach, and schedule front desk team., • Resolve guest issues, complaints, and escalations promptly and professionally., • Partner with housekeeping, engineering, and food and beverage departments to ensure smooth operations and guest experience., • Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with team members, guests, clients, and vendors., • Foster a positive, collaborative, hospitality focused work environment., • One to two (1-2) years Hotel Front Desk or Front Desk supervisory experience preferred., • Ability to work flexible schedules including days, nights, weekends, or holidays., • Excellent communication, leadership, and conflict resolution skills., • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills., • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously., • Computer proficiency with the ability to utilize MS Outlook, Word, and Excel. Knowledge of Hilton systems a plus! PHYSICAL AND MENTAL REQUIREMENTS • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment., • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally., • Ability to stand for the entire work day and to climb steps regularly., • Reading and writing work-related documents in English., • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English., • Constantly communicates and receives verbal communication with other employees in a fast-paced environment., • Typical office equipment (computers, phone system, fax, copiers, scanners, among others)., • Reservations system. POS system. The DoubleTree Suites by Hilton Naples is part of the Hilton family of brands and by being a team member you will be able to take advantage of the Hilton Team Member Travel Program. Company DescriptionFounded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.
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