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The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals who are passionate about service excellence, operational execution, and creating exceptional guest experiences within a professional sports environment. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation designed to reflect the same standards of preparation, consistency, and excellence that define the Dallas Mavericks organization. Position Summary The Dining Room Manager is responsible for overseeing the daily execution of hospitality and dining room operations while ensuring exceptional guest experiences, service consistency, and operational excellence throughout the Mavericks Performance & Training Center. This role is highly visible and requires a hands-on leader who thrives in guest-facing environments, leads from the floor, develops hospitality professionals, and consistently maintains elevated service standards. The Dining Room Manager serves as a key operational leader supporting executive dining, player hospitality, VIP functions, corporate meetings, special events, and daily food and beverage operations. The ideal candidate possesses strong hospitality instincts, exceptional organizational skills, leadership capabilities, and a passion for creating memorable experiences through service excellence. Core Responsibilities: Guest Experience & Hospitality Excellence • Lead daily dining room operations with a relentless focus on hospitality and guest satisfaction., • Maintain a highly visible presence in guest-facing areas throughout service periods., • Ensure all guests receive attentive, professional, and personalized service., • Build relationships with players, coaches, executives, VIP guests, corporate partners, and facility visitors., • Address guest concerns promptly and professionally while implementing effective service recovery strategies., • Continuously evaluate and improve the guest experience across all hospitality touchpoints., • Support hospitality operations for executive dining, VIP functions, corporate events, and special activations. Dining Room Operations Leadership • Oversee daily dining room operations and service execution., • Manage dining room flow, seating strategies, reservations, and service pacing., • Ensure proper staffing deployment and operational readiness throughout each shift., • Maintain exceptional standards of cleanliness, organization, and presentation throughout all guest-facing areas., • Collaborate closely with culinary and beverage leadership to ensure seamless execution., • Ensure all opening, closing, and side-work procedures are completed according to standards., • Monitor service standards and guest interactions to ensure consistency and professionalism. Leadership & Team Development • Recruit, train, coach, and develop front-of-house team members., • Conduct pre-shift meetings, service briefings, and ongoing hospitality training., • Provide real-time coaching and constructive feedback to team members., • Foster a culture of accountability, professionalism, teamwork, and continuous improvement., • Monitor employee performance and support corrective coaching initiatives when necessary., • Ensure team members consistently adhere to appearance, grooming, punctuality, and service standards. Operational Excellence & Financial Performance • Support labor management initiatives and staffing efficiency., • Monitor service metrics, guest satisfaction scores, and operational KPIs., • Assist in managing operating expenses and cost-control initiatives., • Support inventory controls and beverage management programs., • Identify opportunities to improve operational efficiency and guest satisfaction., • Assist hospitality leadership with special projects and operational initiatives. Compliance, Safety & Risk Management • Ensure compliance with all food safety, alcohol service, workplace safety, and sanitation standards., • Maintain a safe, clean, and organized environment for guests and team members., • Support incident reporting, risk mitigation, and safety initiatives., • Ensure compliance with company policies, procedures, and operational standards. Qualifications & Experience Required Qualifications • Minimum 3–5 years of hospitality management experience in high-volume operations., • Proven leadership experience managing front-of-house teams., • Strong knowledge of hospitality operations, guest service, and dining room management., • Exceptional communication, interpersonal, and organizational skills., • Demonstrated ability to lead effectively in fast-paced environments., • Strong problem-solving and decision-making abilities., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience in professional sports, hospitality, luxury hotels, private clubs, or premium venues., • Fine dining or elevated hospitality experience., • Experience supporting executive, VIP, and corporate clientele., • Wine, spirits, or beverage knowledge., • Experience with reservation systems, POS systems, and hospitality technology platforms. Leadership Competencies • Guest-Centric Leadership, • Hospitality Excellence, • Team Development & Coaching, • Communication Excellence, • Accountability, • Operational Discipline, • Emotional Intelligence, • Problem Solving, • Adaptability & Resilience, • Conflict Resolution, • Attention to Detail, • Professionalism Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Dining Room Manager role offers the opportunity to lead hospitality operations within one of the most unique and dynamic environments in professional sports. This position provides direct interaction with elite athletes, executives, VIP guests, and corporate partners while helping shape the hospitality culture of the Dallas Mavericks organization. The successful candidate will join a culture committed to excellence, professionalism, teamwork, and continuous improvement, while contributing to world-class hospitality experiences that reflect the Dallas Mavericks' standards and values.

The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Assistant General Manager (AGM) serves as the General Manager's primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center. This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations. The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality. Core Responsibilities: Hospitality Operations Leadership • Assist in overseeing all daily hospitality operations throughout the facility., • Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions., • Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency., • Maintain exceptional standards of cleanliness, organization, safety, and facility presentation., • Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution., • Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction., • Ensure all operational standards, policies, and procedures are consistently executed. Guest Experience & Hospitality Excellence • Champion a culture of hospitality and guest-first service throughout the operation., • Maintain an active and visible presence in guest-facing areas during service periods and events., • Build relationships with players, executives, VIP guests, corporate partners, and facility visitors., • Resolve guest concerns professionally and effectively while ensuring positive outcomes., • Continuously evaluate the guest experience and implement improvements where necessary., • Support hospitality operations for VIP functions, corporate meetings, team events, and special activations. Leadership & Team Development • Recruit, onboard, train, coach, and develop hospitality team members and supervisors., • Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement., • Conduct pre-shift meetings, operational reviews, and leadership development sessions., • Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness., • Support succession planning and development of future leaders within the operation., • Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism. Financial Performance & Business Management • Support the achievement of revenue, profitability, labor, and operational performance goals., • Monitor labor productivity, staffing levels, and scheduling efficiency., • Assist with budgeting, forecasting, inventory management, and cost-control initiatives., • Analyze operational and financial reports to identify opportunities for improvement., • Drive operational strategies that improve profitability while maintaining exceptional guest experiences., • Support vendor relationships and purchasing processes as assigned. Compliance, Safety & Risk Management • Ensure compliance with all federal, state, and local regulations governing hospitality operations., • Maintain food safety, alcohol service, workplace safety, sanitation, and operational compliance standards., • Support incident investigations and risk mitigation initiatives., • Ensure adherence to all company policies, procedures, and operational standards., • Promote a safe, secure, and professional environment for guests and team members. Qualifications & Experience Required Qualifications • Minimum 5 years of progressive hospitality management experience in high-volume environments., • Proven leadership experience managing large teams and multiple operational areas., • Strong operational knowledge of hospitality, food and beverage, guest services, and event execution., • Demonstrated success in labor management, scheduling, operational systems, and team leadership., • Strong financial acumen, including budgeting, forecasting, labor management, and cost-control oversight., • Excellent communication, interpersonal, leadership, and organizational skills., • Ability to effectively prioritize, delegate, and execute in a fast-paced environment., • Proficiency with hospitality technology systems, scheduling software, and operational reporting tools., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience within professional sports, hospitality, hotel, private club, or premium venue environments., • Multi-unit or large-scale hospitality operational leadership experience., • Background in luxury hospitality or premium guest service operations., • Experience supporting VIP, executive, and corporate-level clientele. Leadership Competencies • Guest-Centric Leadership, • Operational Excellence, • Financial Acumen, • Team Development & Coaching, • Strategic Thinking, • Accountability, • Emotional Intelligence, • Problem Solving, • Communication Excellence, • Adaptability & Resilience, • Conflict Resolution, • Executive Presence Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Assistant General Manager role offers the opportunity to help lead one of the most unique hospitality operations in professional sports. This position provides meaningful leadership responsibility, direct exposure to high-profile stakeholders, and the opportunity to influence guest experience, team culture, operational excellence, and business performance at a world-class NBA training and performance facility. The successful candidate will join a culture committed to excellence, professionalism, accountability, and continuous improvement while helping shape the hospitality experience within the Dallas Mavericks organization.