Front Office Manager
1 month ago
Elmsford
Job Description The Days Inn Elmsford is hiring for a Front Office Manager. Evening and Weekend availability is required. ESSENTIAL JOB FUNCTIONS • Monitors and ensures compliance with all guidelines for operations, • Conducts monthly department meetings to review new procedures and solicit input from all employees, • Handles and provides resolution to guest complaints and employee issues, • Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures, • Answers inquiries pertaining to hotel policies and services, • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines, • Ensures property hiring practices comply with all state and federal requirements, • Performs functions of the General Manager or Assistant General Manager in their absence, • Perform functions of Guest Service Agent as needed, • Provides training, including safety training, to front office staff as directed by Management, • Assists in the selection of Guest Service Agents, • Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing, • Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, • Corresponds with group and travel agents to answer special requests for rooms and rates, • Assists with sales and marketing efforts as directed, • Assist management team in conducting regular staff meetings To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics, • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance, • Interpersonal – Maintains confidentiality, • Oral Communication – Responds well to questions; Demonstrates group presentation skills, • Team Work – Contributes to building a positive team spirit, • Written Communication – Writes clearly and informatively; Able to read and interpret written information., • Delegation – Delegates work assignments; Provides recognition for results, • Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills, • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness, • Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition, • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment, • Organizational Support – Follows policies and procedures including but not limited to dress code policies, • Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events, • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time, • Dependability – Commits to long hours of work when necessary to reach goals, • Initiative – Asks for and offers help when needed, • Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas, • Planning/Organizing – Prioritizes and plans work activities, • Professionalism – Treats others with respect and consideration regardless of their status or position, • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality, • Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly