Assistant General Manager
5 days ago
Saint Paul
Job DescriptionSalary: Job Title: Assistant General Manager Location: The University Club of St. Paul Reports To: General Manager, Director of Operations Status: Full-Time | Exempt About Us: The University Club of St. Paul is a historic private club that offers exceptional dining, events, and recreational experiences in an elegant and welcoming setting. We take pride in delivering outstanding service to our members and guests and are seeking an enthusiastic, service-oriented Assistant Manager to help lead daily operations and support a high-performing team. Assistant General Manager (25%) Roles and Responsibilities: This management role encompasses, but is not limited to, the following responsibilities: • Assist in the daily management of all club operations, with a focus on food & beverage and events., • Supervise front-of-house staff to ensure exceptional service standards are consistently met., • Lead by example on the floor during service shifts, maintaining a visible presence and responding to member and guest needs., • Support hiring, training, and scheduling of staff in collaboration with the General Manager., • Work closely with the kitchen and event teams to ensure smooth execution of private functions, member events, and club dining., • Monitor inventory, ordering, and cost control for food, beverages, and supplies., • Handle member feedback and concerns promptly and professionally, maintaining strong relationships with the club community., • Ensure compliance with health and safety regulations, as well as internal club policies., • Participate in strategic planning and execution of club initiatives to enhance member satisfaction and operational efficiency. Kid Club Coordinator (25%, Summer only) Roles and Responsibilities: • Plan and lead age-appropriate activities including crafts, games, storytelling, and themed events., • Supervise children during Kids Club hours, ensuring safety, engagement, and respectful behavior., • Maintain a clean, organized, and welcoming space for children and families., • Communicate effectively with parents and club staff regarding programming, child behavior, and safety concerns., • Assist in the development of seasonal and holiday-themed activities or events., • Ensure all activities follow proper health, safety, and sanitation protocols., • Track attendance and provide regular reports to the General Manager., • Respond to emergencies or incidents with professionalism and care, following established procedures. Event Coordinator Assistant (25%) Roles and Responsibilities: • Assist the Events Manager with day-to-day coordination of private events, weddings, member events, and meetings., • Help manage event timelines, floorplans, and logistics to ensure smooth execution., • Serve as a point of contact for clients before and during events, ensuring needs are met professionally and promptly., • Assist with event setup and breakdown, including decor placement, signage, table settings, and AV equipment., • Coordinate with internal departments (kitchen, service staff, housekeeping) to align event details., • Maintain accurate event files, contracts, invoices, and communication logs., • Attend and support events on evenings and weekends as needed., • Greet guests and vendors, assist with check-in/setup, and ensure all aspects of the event run according to plan., • Conduct post-event follow-ups and gather client feedback. Membership Coordinator (25%, With Bonus) Roles and Responsibilities: Membership Recruitment: • Implement effective strategies to recruit new members, including identifying potential prospects, managing membership outreach campaigns, and organizing events to attract new members., • Build and maintain relationships with prospective members, guiding them through the membership application process and ensuring a smooth transition from prospect to active member., • Represent the club at community events, industry gatherings, and networking opportunities to expand membership visibility. Membership Retention and Engagement: • Execute strategies to retain current members by ensuring satisfaction with the clubs offerings and services., • Implement and oversee membership engagement initiatives, including member events, communications, and feedback channels, to ensure members feel valued and connected to the club community., • Act as a liaison between members and club leadership, ensuring that member concerns, needs, and feedback are addressed promptly and professionally. Member Services: • Manage and update membership records, ensuring accurate and timely information is maintained., • Coordinate with other departments to ensure members requests and needs are met, from reservations to special requests., • Provide personalized service to members, anticipating their needs and fostering a sense of belonging within the club. Communication and Marketing: • Manage membership communications, including newsletters, emails, and social media content, to keep members informed about club events, updates, and special promotions., • Work with the marketing team to create promotional materials for membership campaigns, events, and club offerings., • Ensure all membership materials are current and reflect the clubs brand and culture. Club Events and Programs: • Plan and oversee member-exclusive events, including social gatherings, networking opportunities, and special celebrations that foster engagement and community within the club., • Partner with the events team to ensure member events run smoothly and meet the expectations of the membership base., • Encourage members participation in club programs, clubs, or other activities that enhance the overall membership experience. Financial Management: • Assist with membership dues collection and ensure timely payment of memberships., • Track and report on membership growth, retention, and financial performance, providing regular updates to club leadership., • Help develop and manage the membership budget, ensuring resources are allocated efficiently for recruitment and retention efforts. Member Onboarding: • Develop and implement an engaging onboarding process for new members, ensuring they feel welcomed, informed, and integrated into the club community., • Provide new members with club orientation, introduce them to key staff, and facilitate their involvement in club activities.