Bilingual Front Office Assistant
4 days ago
Athens
Job Description Location: Athens, GA Job Type: Full-time Company: MedLink Georgia About Us: MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking a compassionate and detail-oriented Front Office Assistant to join our team and support healthcare professionals in providing top-notch medical services to our community. ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following) • Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors, • Answers phones, routing telephone calls and/or creating patient cases as appropriate, • Returns patient voice and/or email messages in a timely manner, • Schedules appointments in the electronic health record, • Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments, • Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate, • Scans patient registration and all other relevant documentation into the patient's electronic health record, • Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record, • Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income, • Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record, • Obtains signed release forms from patients, • Responsible for maintaining the patient reception area in a clean, neat and presentable condition, • Obtains patients' payments at the time services are rendered, • Participates and assists in documenting Daily Huddles, • Follows the daily financial audit checklist and participates in the end of the day reconciliation process, • Assists with billing and/or claim creation for services rendered, • Maintains the clinical inbox completing all assigned inbox tasks by the end of the day, • Exemplifies and demonstrates positive teamwork with all Administrative and Center staff, • Participate in the daily huddle, • Ensure timely response to appointment messages and requests via the phone and portal, • Educate patients regarding PCMH and how the care team can help patients, • Participate as a member of a patient's care team - within Team Work, • Ensure patients receive a copy of his/her visit summary, • Ensure patients leave with an appointment and face no barriers regarding transportation, • Ensure patients have an identified primary care provider, • Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience, • Some knowledge of medical terminology, • Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines, • Use of an electronic health record program with the ability to maintain accurate patient medical records, • Effective oral and written communication skills, • Ability to establish positive relationships with patients, coworkers, professional staff, and management, • Ability to work independently using reasonable judgment in completing assigned tasks Job Posted by ApplicantPro