Emergency Veterinary Receptionist CSR Full time/Part time
17 days ago
Watkinsville
Job DescriptionBenefits: • 401(k), • 401(k) matching Part-Time / Full-Time Location: Georgia Veterinary Emergency and Triage Services (GVETS), Watkinsville, Georgia Schedule: Evenings, Weekends & Holidays Required GVETS is growing rapidly, and were looking for dedicated team members who want to grow with us. Do you thrive in a fast-paced environment and love helping pets and the people who care for them? Join our growing emergency veterinary team at GVETS! About the Role We are seeking a compassionate, professional, and dependable Client Service Representative (CSR) to be the first point of contact for pet owners during emergency situations. Youll play a crucial role in supporting our medical team, guiding worried pet parents, and helping ensure each patient receives timely, quality care. What Youll Do Client Communication & Support • Warmly greet and assist clients in person and over the phone with empathy and professionalism., • Answer phones, triage emergency calls, and communicate effectively with the medical team., • Triage incoming walk-ins or calls to determine urgency and alert staff appropriately., • Explain hospital policies, procedures, estimates, and financial options clearly., • Accurately enter client/patient information into our medical record system., • Process invoices, payments, and financial transactions with precision., • Provide emotional support and clear explanations to clients during stressful situations. Team & Hospital Support • Collaborate closely with veterinarians, technicians, and fellow CSRs to keep operations running smoothly., • Relay client and patient information quickly and accurately., • Maintain a clean, organized, and welcoming lobby/front desk area., • Follow hospital protocols for safety, infection control, and emergency preparedness. What Were Looking For • Experience in veterinary, medical, or customer service settings preferred but not required., • Excellent communication and multitasking skills., • Ability to remain calm, compassionate, and efficient during high-stress emergencies., • Passion for helping pets and their families., • Positive attitude and dedication to being part of an amazing, team-focused environment., • Strong attention to detail and organizational skills., • Flexible availabilityevenings, weekends, and holidays are required for emergency operations. Why Join GVETS? • Competitive pay based on experience, • Hands-on involvement in exciting and meaningful emergency veterinary work, • Supportive, fun, team-oriented work environment, • Opportunities for training, skill development, and career growth, • Daily interaction with pets, • Advancement opportunities within our fast-growing hospital If youre passionate about emergency medicine and want to make a meaningful difference when pets and their families need it most, wed love to meet you!