Coordinator, Operations
hace 4 días
Seattle
Job DescriptionDescription: About Bouldering Project Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started. About the Role The Operations Manager is responsible for guiding the front desk team to create a welcoming, smooth, and high-quality member experience. This role oversees staffing, training, retail, daily operations, and coordination across departments to ensure a consistent, supportive, and community-centered gym environment. The Operations Manager brings vision, leadership, and operational excellence to the hub of the facility. What You’ll Do Staff Management • Hire, train, supervise, evaluate, and support growth for all Operations staff., • Schedule team members using efficient, cost-conscious systems within seasonal labor budgets., • Foster a team culture of positivity, accountability, radical candor, and growth mindset., • Lead with clarity in communication, real-time awareness of facility needs, and consistent feedback., • Oversee floor operations and empower Operations Leads to manage daily responsibilities., • Support Operations Leads in managing key areas such as towel service, retail, supplies, and incident reporting., • Model and train the front desk team in behaviors that foster a warm, inclusive, and emotionally safe environment., • Cultivate presence and energetic tone during all guest interactions., • Lead with emotional attunement—especially in the first 60 seconds of a guest’s arrival., • Support the Guided Waiver process and ensure it reflects BP’s standards of intention and connection., • Coach the team to approach every new guest with empathy, clarity, and a human-centered mindset., • Partner with the Facility Manager to maintain a clean, safe, and efficient environment., • Ensure all gym spaces, supplies, and equipment are maintained at a high standard., • Coordinate towel washing and folding where applicable, or oversee third-party towel service where in place., • Maintain vision, merchandising standards, inventory levels, and replenishment processes., • Train staff on retail systems, including inventory, POS, and use of software such as Approach or RGP., • Conduct monthly physical inventories and implement retail loss prevention practices., • Provide on-the-floor leadership during peak hours as needed, especially during high-traffic seasons or events., • Manage department labor and operational budgets in partnership with the GM., • Lead weekly Operations Leads meetings and participate in management team meetings., • Drive gym-wide events, seasonal promotions, and community-building initiatives., • Cover Operations Specialist shifts and other roles when needed., • Act as Incident Commander in emergency situations., • Promote risk management awareness and ensure emergency procedures are communicated and upheld., • Support program coverage needs and ensure emergency notification systems are in place. Required Qualifications • 2+ years of leadership experience managing teams of 15+ people, • Strong communication, organizational, and interpersonal skills, • Ability to manage time, delegate tasks, and provide mentorship, • Familiarity with POS systems and scheduling tools, • Proficiency in Google Workspace and Microsoft Office, • Flexibility to work evenings and weekends as required Preferred Qualifications • Experience with retail operations and inventory systems, • Working knowledge of Approach software or equivalent, • Understanding of basic accounting and payroll systems, • Experience in recreation, hospitality, or fitness environments We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply. Working at Bouldering Project At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible, safe, and welcoming to all. Our values of safety first, quality over quantity, and all are welcome are expected to be demonstrated in both leadership and daily operations. This position requires availability during evenings and weekends. Flexibility is expected to meet the needs of programming, staffing, and guest experience. Compensation & Benefits This is a full-time position. Compensation is based on experience and local market benchmarks. Full-time employees are eligible for the following benefits and perks: • Medical, dental, and vision insurance, • 401(k) retirement savings plan, • Generous paid time off package, including holidays, • Paid parental leave, • Employee Assistance Program (EAP), • Free Bouldering Project membership for you and a plus one, • Discounts on gear, merchandise, and local retail partners, • A joyful, supportive, and respectful work culture Equal Opportunity Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.