Client Services Associate-Onsite
24 hours ago
Buffalo
Job Description BCforward is currently seeking a highly motivated Client Services Specialist for an opportunity in Buffalo, NY USA! Position Title: Client Services Specialist Location: Buffalo, NY Anticipated Start Date: ASAP Please note this is the target date, and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12 Months Contract and high possibility to temp to Perm Pay Range: [$28.00] – [$30.00]) on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: Responsibilities: • Open daily cases to track inquiries and manage cases to resolution within agreed timeline., • Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services., • Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns., • Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set., • Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy., • Ensure all activity documentation is complete to provide performance tracking., • Complete other responsibilities, as assigned., • Establish and maintain excellent working relationships with the key client stakeholders., • Strong written and oral communication skills., • Ability to adapt to changing priorities while managing requests from multiple stakeholders. Customer Engagement • Provide a clear and concise response to their client queries. Required Qualifications • Previous service experience will be an advantage., • Good level of business acumen and commercial awareness., • Strong communication skills, both written and verbal., • Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders., • Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc., • Time management and organization skills with ability to manage multiple time sensitive tasks., • Analytical mindset., • Experience working in an International Global Banking environment or International Treasury setting., • Basic knowledge of client group companies and product ranges. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.