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Talkiatry is led clinically by Dr. Georgia Gaveras, a board-certified child, adolescent and adult psychiatrist with an additional board-certification in addiction medicine. At Talkiatry, that means our psychiatrists are in control of their practice. Our support staff focuses on removing administrative duties, enabling you to spend more of your time on patient care. It also means providing flexibility in where and when you practice medicine. Our psychiatrists also enjoy control over their hours and schedule. We provide in-network, outpatient treatment for children and adults with depressive, anxiety, attention, and other disorders. Talkiatry does not provide intensive outpatient or partial hospitalization programs. We believe that solving the accessibility issues in mental health care begins with taking care of our doctors. We provide solutions to the challenges that psychiatrists are facing - from a lack of front and back-office infrastructure and support in private practice settings to being overworked and underpaid by hospitals, clinics, and other institutions. Talkiatry aims to bridge the current gap in outpatient psychiatry by providing high quality, respected medical care in a modern setting with modern tools. Through proprietary technology developed by psychiatrists for psychiatrists, we empower you to treat the conditions and population you enjoy, building a practice you find both satisfying and intellectually challenging. Talkiatry believes that psychiatric care should be affordable for patients and accepts all major insurance. As an integrated practice, we have a large in-house billing and patient care coordinator team that handles billing and administrative issues for our clinical staff. To learn more, please visit us at ___. Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: ___ & ___.At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Talkiatry was built for Psychiatrists, by Psychiatrists and offers the stability and support of a hospital group with the autonomy of a private practice. We are currently seeking 100% Remote BC/BE Psychiatrists to join our national team as we continue to expand across the US. * Our Promises • Market-leading compensation. Competitive base salary coupled with productivity-based income. You retain a high percentage of your earnings; we pay at the top of the market., • Comprehensive employee benefits package designed specifically for high earning physicians and we cover up to 100% of your healthcare premiums, even for large families., • Lighter administrative burden and schedule flexibility. You can focus on providing great care, while maintaining control over your schedule. We will handle patient scheduling, billing, and various other support functions, • The efficiency of Talkiatry’s practice benefits you. Our single specialty focus, scale and technology allows for better reimbursement rates while maintaining lower practice expenses which enables us to pass the economic benefits to our psychiatrists., • Custom developed technology driven solutions for psychiatry including an integrated EMR which supports provider-to-patient messaging, telemedicine, direct lab integration and proprietary tools to track and gain insight into your patients’ outcomes., • Select a patient population according to your own criteria and preferences. Our patient intake process is robust and can be adjusted in real time to allow you to balance the acuity and diagnoses of the patient population you are treating., • You decide what allotted time is appropriate for your patients. Minimum of 60 minutes for intakes and 30 minutes on follow up visits., • Strong in-house referral network that allows you to refer patients to specialists and therapists whose practice exclusively supports patients our psychiatrists are actively treating. Best of all, clinical information is shared seamlessly through our EMR. Our Benefits • Health, Dental, Vision Insurance: Up to 100% of insurance premiums, • 100% Employer paid malpractice coverage, • Competitive 401K match with immediate participation, • PTO, sick time and 11 paid holidays, • Pre-tax commuter benefits, • CME allowance, • Flexible scheduling and patient criteria in a remote, telehealth environment, • Few administrative burdens with full-time, on-site billing and scheduling services, • Licensing support- Our in-house licensing department will be happy to assist in managing this process for you, and we cover the costs up front, • Technology package is provided, • In addition to a highly competitive Benefits plan, Talkiatry’s Full Time Psychiatrists compensation plan totals ~$300K- $350K+ annually, which consists of a base salary, in addition to a monthly productivity incentive; monthly productivity incentive is guaranteed throughout clinician’s onboarding ramp up period. Your Qualifications • Board eligible or certified in Psychiatry. Subspecialties strongly encouraged to apply., • Active and unrestricted license to practice medicine. We can assist in obtaining licensure as needed., • Excellent clinical knowledge and communication skills., • A willingness to learn new or streamlined EMR tools., • A proactive approach with a strong work ethic and desire to participate in a collaborative environment.

Why Join Us? At Eleutheria, part of the Point Quest family, we’ve created a place where professionals can do meaningful work while feeling truly supported and valued. We unite a diverse team of therapists, educators, and specialists who share a commitment to helping children and families thrive. Our holistic, neuroscience-informed approach goes beyond simply managing behavioral compliance to address the root causes of challenges, empowering those we serve to reach their full potential. From our Wellness Center headquarters—home to therapy services, yoga programs, and our own private special education school—to our partnerships with schools and organizations across Arizona, we offer a vibrant, collaborative environment where every team member’s expertise makes a meaningful difference. Whether in the clinic, the classroom, or through professional trainings in Positive Behavioral Interventions and Supports (PBIS), you’ll be part of a team that shares knowledge, celebrates wins, and grows together. We offer: • Part time or Full time Opportunities!, • CEU Reimbursement, • Comprehensive Benefits: Medical, Dental, Vision, • Flexible Spending Accounts, • Company-matched retirement plan, • Paid Sick Leave, and Vacation, • Supportive, collaborative, and mission-driven environment, • 50% off Yoga Classes, • Lesson Plan Development: Create effective lesson plans to be submitted each Friday for the following week. Plans should accommodate various student levels, include procedures for assessing knowledge, outline the content standards addressed, and specify the curriculum used., • Supervision of Paraprofessionals: Oversee and direct paraprofessionals assigned to the classroom. While Program Supervisors and Site Administrators will assist in supervision, it is the teacher's primary responsibility in the classroom., • Implementation of PBIS Program (in placements where Applicable) :Manage the classroom's Positive Behavior Intervention and Supports (PBIS) program, including tracking behavior points, maintaining the student store, and communicating with parents/guardians. Ensure daily documentation of behavioral data in Point Quest's database., • Classroom Management: Maintain a classroom environment that prioritizes student engagement and safety, implementing the behavior plan, modifying state-adopted curriculum, and employing strategies to effectively teach students with various disabilities., • IEP Meetings and Documentation: Attend IEP meetings for students assigned to the classroom. Write updates for each student's annual IEP in coordination with the school district, and enter all IEP updates (Present Levels, BIP, ITP, and Goals) into SEIS 7 days prior to the scheduled meeting., • Collaboration: Work collaboratively with other staff and outside agencies to effectively educate each student., • Instructional Planning: Plan instruction and design learning experiences based on data. Conduct summative assessments with each student no less than three times per year., • Professional Development: Participate in ongoing professional development activities, including twice-monthly teacher meetings and monthly all-staff trainings. Teachers are encouraged to engage in additional professional development outside of Point Quest., • Education & Credentials: Bachelor's degree required; Master's degree in Special Education strongly recommended. Valid Special Education Credential (Intern, Preliminary, Clear, Level 1, Level 2 acceptable). Educational Specialist Credential in Mild/Moderate or Moderate/Severe disabilities, depending on classroom assignment., • Experience: 2-5 years working with students with learning and/or social-emotional needs. Experience in running a special day class and implementing curriculum and behavior interventions., • Skills: Proficient in written and verbal English, including business writing and professional communication. Strong interpersonal, organizational, and problem-solving skills. Computer-literate with knowledge of standard software applications and internet., • Environment: Occasional exposure to dust, pollen, and fumes., • Activity: Frequent engagement in tasks such as reaching, handling, standing, walking, and lifting items, with or without reasonable accommodations. PQI is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

POSITION SUMMARY/RESPONSIBILITIES In collaboration and consultation with physicians and other healthcare professionals, the nurse practitioner provides evidence-based, quality, compassionate, and holistic care to inpatients and their families. EDUCATION A Registered Professional Nurse who is prepared for advanced nursing practice by virtue of knowledge and skills obtained through an accredited post-basic or advanced educational program of study acceptable to the Board of Nurse Examiners. A Master’s degree in nursing is preferred. Must be a participating Medicare provider or eligible to obtain a Medicare provider number. Three years of nursing experience are required, and two years of advanced practice are preferred. LICENSURE/CERTIFICATION Must be currently licensed as a registered nurse in Texas and credentialed by the statee to practice as anadvancedd nurse practitioner. Must maintain current AHA BLS or higher in accordance with medical-dental staff bylaws. Prescriptive authority is required. A valid DEA number must be obtained within 90 days of hire. Certification by a national nursing body is required.

POSITION SUMMARY/RESPONSIBILITIES Trains patients and care partners on self-care home hemodialysis (HHD) or peritoneal dialysis (PD) techniques, equipment use, infection control, and emergency procedures. Home Dialysis nurses will also conduct home visits to assess the environment and ensure safety and compliance. Home Dialysis nurses will also be required to take on call responsibilities for patient and care partner support during and after office hours, and on holidays. Performs the nursing process in a safe therapeutic manner in a designated clinical setting. Provides direct patient care (HHD/CAPD/CCPD) and monitoring of renal dialysis patients. Coordinates home dialysis activities within the frame work of the Federal Regulations, State and Local End Stage Renal Disease Network. Supports and adheres to University Health and department specific policies and standards. Receives mentoring from the Patient Care Coordinator and Director of Dialysis Services. EDUCATION/EXPERIENCE Registered nurse who has at least 2 years of experience as an RN, and six months experience in the specific home dialysis modality. BSN is highly preferred. Must meet career ladder Staff Nurse II criteria for specialty area worked. National Certification in Dialysis is preferred. Must have current American Heart Association, Basic Cardiac Life Support and Healthcare Provider card. LICENSURE/CERTIFICATION Must be a Registered Nurse currently licensed in the state of Texas.

University Health offers comprehensive care for kidney diseases throughout South, Texas. Our Dialysis Department is looking for an experienced Dialysis Registered Nurse to join their team of caring professionals as a Nurse Educator to help educate, train and mentor new hires for the assigned area. Come be a part of an organization that gives back to its community by providing top quality care and invests in its people. We offer: • Low Cost Medical Insurance that includes Vision, • Dental Plans, • RN Student Loan Repayment, • Up to $800 a year for continuing education reimbursement, • Generous PTO accrual EDUCATION/EXPERIENCE BSN is required. A national certification is preferred. Minimum of two years of full-time nursing experience required in Dialysis, five years preferred. Demonstration of experience in curriculum development and implementation of adult learning principles is required. LICENSURE State of Texas Licensure as a Registered Nurse is required. Current American Heart Association Basic Cardiac Life Support and Health Care Provider card is required.

POSITION SUMMARY/RESPONSIBILITIES Serves as member of health care team that provides primary and/or specialized health care including preventive care and on-going health maintenance for selected groups of patients. Functions in a variety of settings ranging from ambulatory to inpatient. Participates in the care of well, acutely ill and chronically ill patients EDUCATION A Registered Professional Nurse who is prepared for advanced nursing practice by virtue of knowledge and skills obtained through an accredited post basic or advanced educational program of study acceptable to the Board of Nurse Examiners. A Master’s degree in nursing is preferred. Must be a participating Medicare provider or eligible to obtain a Medicare provider number. Three years of nursing experience is preferred LICENSURE/CERTIFICATION Must be currently licensed as a Registered Nurse in Texas and credentialed by the State to practice as an Advanced Nurse Practitioner. Must maintain current AHA BLS or higher in accordance with Medical-Dental staff bylaws. Providers practicing in acute care environment must obtain AHA ACLS certification or advanced specialty equivalent as defined by the UMA Credentials Committee within 90 days of hire. Prescriptive authority is required. Valid DEA number must be obtained within 90 days of hire. Certification by a national nursing body is recommended

POSITION SUMMARY/RESPONSIBILITIES Serves as a member of a healthcare team that provides primary and/or specialized healthcare including preventive care and ongoing health maintenance for selected groups of patients. Functions in a variety of settings, ranging from ambulatory to inpatient. Participates in the care of well, acutely ill and chronically ill patients. EDUCATION A Registered Professional Nurse who is prepared for advanced nursing practice by virtue of knowledge and skills obtained through an accredited post-basic or advanced educational program of study acceptable to the Board of Nurse Examiners. A Master’s degree in nursing is preferred. Must be a participating Medicare provider or eligible to obtain a Medicare provider number. Three years of nursing experience is preferred. LICENSURE/CERTIFICATION Must be currently licensed as a Registered Nurse in Texas and credentialed by the State to practice as an Advanced Nurse Practitioner. Must maintain current AHA BLS or higher in accordance with Medical-Dental staff bylaws. Providers practicing in an acute care environment must obtain AHA ACLS certification or advanced specialty equivalent as defined by the UMA Credentials Committee within 90 days of hire. Prescriptive authority is required. A valid DEA number must be obtained within 90 days of hire. Certification by a national nursing body is recommended.

POSITION SUMMARY/RESPONSIBILITIES The Senior Trauma Outcomes Coordinator must possess a background in trauma nursing and performance improvement and patient safety. This position assists the trauma quality program to promote the delivery of optimal and efficient services across the continuum of trauma care, from pre-hospital to rehabilitation. The Senior Trauma Outcomes Coordinator requires knowledge and skill in nursing practice, evidence-based practices, trauma center operations, quality and process improvement, principles of teaching. Through collaboration with Trauma Services faculty/staff, responsible for, ensuring continuous improvement in care of the injured patient from admission through patient disposition and follow-up. Responsible for maintaining documented records of assigned trauma PI activities and security of the Trauma Outcomes database. Obtains and analyzes information in order to develop new or modify existing PI initiatives. Creates customized reports based on analyses of data for dissemination and makes recommendations to improve the quality of trauma care and outcomes. Utilizes state and national benchmarks to determine trauma care standards. May serve as facilitator/leader of process improvement efforts. Provides training and supervision for new Trauma Outcomes Coordinators. EDUCATION/EXPERIENCE Required Qualifications: • Bachelor’s Degree from an accredited school of professional nursing., • Must have three (3) or more years of Trauma PI experience, including working with an ACS Verified trauma program., • Must have practiced as a RN for minimum of three (3) years in an Emergency Department or Critical Care Area, including experience providing care to trauma patients., • Current licensure by the Board of Nurse Examiners for the State of Texas or proof of reciprocity of licensure between the State of Texas and another state., • Basic Life Support (BLS) certification, • Advanced Cardiac Life Support (ACLS) certification, • Trauma Nursing Core Course (TNCC) Provider, • Pediatric Advanced Life Support (PALS) or Emergency Nursing Pediatric Course (ENPC), if assigned pediatric cases, • Trauma Outcomes and Performance Improvement Course (TOPIC), • Trauma Care After Resuscitation (TCAR) or Pediatric Care After Resuscitation (PCAR), • Professional certification (CEN, CCRN, TCRN, or similar) within 1 year of employment, • Excellent communication and interpersonal skills required Preferred Qualifications: · Master’s Degree from an accredited school of professional nursing. · Trauma Nursing Core Course (TNCC) Instructor. · Advanced Trauma Care for Nurses (ATCN) Instructor. · Training course in Injury Severity Scoring. · Advanced quality training and certifications (LEAN Six Sigma, Team STEPPS, other similar) LICENSURE/CERTIFICATION Current licensure as a Registered Nurse in the State of Texas is required.

Senior Clinical Research Coordinator Location: University Health Full-Time - Day Shift Advance the Future of Clinical Research Are you passionate about clinical research and ready to take your expertise to the next level? At University Health, we’re seeking a Senior Clinical Research Coordinator to lead and support high-impact studies that shape the future of patient care. This is a unique opportunity to bring your clinical insight and research experience to a role that supports innovation, compliance, and excellence in human subject research. What You’ll Do As a Senior Clinical Research Coordinator, you’ll play a vital leadership role in the coordination and review of complex human subject research protocols. You will: • Evaluate and provide expert clinical and risk assessment on research protocols and procedures, • Assist the Director with implementing a robust Human Subjects Protection Program, • Serve as a departmental representative to internal and external research committees, including IRB and OHRP, • Coordinate, monitor, and educate staff on best practices in research compliance and study execution Education & Experience: • Required:, • Bachelor’s of Science in Nursing (BSN) from an accredited institution, • Minimum 3 years of clinical research experience, • Working knowledge of research methods and federal regulations for human subject research, • Strong leadership and judgment in confidential, regulatory, and ethical matters, • Ability to navigate complex research protocols with a sharp eye for detail, • Confident representing the department in multi-institutional settings At University Health, you’ll be part of a team that is passionate about research, innovation, and improving patient outcomes. We offer: • A dynamic, collaborative, and mission-driven environment, • Opportunities to lead and influence policy at the institutional and national levels, • A commitment to professional development and clinical research excellence, • Bring your skills, passion, and vision to a team that’s shaping the future of healthcare research. Apply today to become our Senior Clinical Research Coordinator.

Join a mission-driven team making a lasting difference in kidney care. University Health is seeking a passionate, board-certified Nurse Practitioner or Physician Assistant to join our dynamic Nephrology team. In this hybrid role—split between inpatient and outpatient settings—you’ll provide compassionate, patient-centered care while helping advance our commitment to excellence in nephrology. The ideal candidate is a dedicated clinician who thrives in a collaborative environment, values lifelong learning, and is eager to support a diverse patient community. Two or more years of direct nephrology experience are preferred. Why You’ll Love This Role • Balanced Schedule: Monday–Friday hybrid model—1 week in clinic, 1 week rounding in the hospital, • Impactful Work: Manage and follow patients with acute and chronic kidney disease, ensuring continuity and quality of care, • Collaboration: Work side-by-side with nephrologists and multidisciplinary teams to create personalized treatment plans, • Guidance and mentorship from a dedicated academic nephrologist, • Education & Empowerment: Help patients and families understand disease management, medications, and lifestyle changes, • Competitive compensation package, • Annual Professional Business Expense Allowance and Paid CME days, • Internal Loan Repayment program, • Comprehensive benefits with affordable medical insurance, • Generous paid time off and retirement plan options with employer match Graduate of an accredited Nurse Practitioner (NP) or Physician Assistant (PA) program. Current Texas RN and APRN license (for NPs) or Texas PA license. Must hold national certification, prescriptive authority, and AHA BLS (or higher) certification as required by Medical-Dental Staff Bylaws. A valid DEA number is required within 90 days of hire. Life in San Antonio, Texas Experience the perfect blend of big-city amenities and small-town charm in San Antonio—a vibrant, culturally rich community known for its friendly people, diverse neighborhoods, and affordable cost of living. Enjoy world-class dining, outdoor recreation, and a thriving arts scene, all while benefiting from no state income tax. With excellent public and private schools, San Antonio offers an exceptional quality of life for professionals and families alike. Top of Form Bottom of Form

POSITION SUMMARY/RESPONSIBILITIES At the front door of University Health, this role serves to screen patients needing placement in acute or observation beds for the purposes of correct status determinations, and the coordination of appropriate diversions to home or other level of care more appropriate for the services needed to be rendered. This position requires assertive clinical acumen and communication skills for serving in the liaison roles with medical staff, nursing, and patients and families. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. National certification (e.g. CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related field is preferred. Three years recent, full-time hospital experience preferred. Work experience in case management, utilization review or hospital quality assurance experience is preferred. Must complete a Clinical Documentation Improvement Course within specified time of hire date. LICENSURE/CERTIFICATION Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.

POSITION SUMMARY/RESPONSIBILITIES Responsible for providing analytical support for process improvement initiatives led by Population Health Management (PHM). Duties include developing, reviewing, and validating data reports, as well as presenting findings in a clear and concise manner to improve reporting and documentation practices. Oversees information management related to regulatory reporting across Community First. Applies expertise in clinical, computer, and information sciences to identify, collect, process, and manage data and information. Conducts workflow analysis and integrates multiple data sources to build comprehensive databases and reports. This position also serves as a liaison between PHM and Information Services (IS) operations and technical staff. Responsibilities include supporting PHM needs through ongoing management of data collection systems, developing procedures for monitoring, validating, and reconciling data for accuracy, and collaborating with Information Systems to ensure effective integration of clinical and technical processes. The role functions as a key link between policy-making teams and technical teams, ensuring policies are accurately translated into system applications. EDUCATION/EXPERIENCE Registered Nurse license is required. Five years required experience in clinical practice or healthcare informatics related field experience. Post-graduate course and/or certification in clinical informatics or computer science is preferred Three (3) years’ related work experience in clinical data analysis is preferred. Project management experience with medical chart review and clinical data abstraction within an integrated health system is highly desirable. Experience in data scrubbing, data normalization, and validation is highly desirable. Knowledge of Medicaid and Medicare, community resources, alternate funding programs, Texas Health and Human Services Commission (HHSC), Texas Department of Insurance standards, Centers for Medicare & Medicaid Services (CMS), and National Committee for Quality Assurance (NCQA) in a managed care setting is required. LICENSURE/CERTIFICATION Must be licensed as a Registered Nurse in the State of Texas - and hold a certification that support the practice of informatics from an appropriate professional agency, such as Case Management Society or AMIA AHIC certification is highly preferred.

POSITION SUMMARY/RESPONSIBILITIES Functions as an integral member of the physician-led care team that provides primary care, including preventive care and ongoing health maintenance for selected groups of patients. Participates in the care of well, acutely ill and chronically ill patients. EDUCATION BSN is required. Recent patient care experience in transplant or at least one year of experience as a registered nurse is required. National certification in transplant is preferred. LICENSURE/CERTIFICATION Must be currently licensed as a Registered Nurse in the State of Texas. Must maintain current AHA BLS or higher. ACLS preferred.

Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically active role, so you’ll need to enjoy fast-paced work, being outdoors, and safely being behind the wheel. This position requires schedule flexibility since work will be assigned in the morning based on operational needs and your availability. You may experience a short waiting period between when you’re hired and your first day on the job. Our team will keep you in the loop every step of the way via text. What you’ll need: • Lift up to 70 pounds, • Saturdays and holiday work required – depending on business needs, • Driver’s license in the state you live - You will be required to provide proof of this to qualify for this position, • Personal vehicle – deliver from the comfort of your own vehicle - see requirements below, • No experience necessary, • Legal right to work in the U.S., • Proof of vehicle registration, • Minimum state insurance required, • Vehicles must be under 10,000 pounds and if that vehicle is a truck, it must have a covered and secured bed, • No other company logos or markings, • Part time opportunity*, • Excellent hourly pay – Including mileage reimbursement of .70 cents per mile, • Paid weekly, • Deliver from the comfort of your own car This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice. The base pay for this position is $21.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

POSITION SUMMARY/RESPONSIBILITIES Provides primary health care and performs selective medical services under the direction of clinic physicians. Responsible for diagnostic and therapeutic management of patients by completing medical histories, conducting physicals, establishing diagnosis through tests, and formulating treatment plans. Provides follow-up and health maintenance care of patients in accordance with protocols approved by a physician. EDUCATION/EXPERIENCE Successful Completion of an educational program for physician assistants or surgeon assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee’s predecessor or successor entities is required. LICENSURE/CERTIFICATION Certification by the National Commission on Certification of Physician Assistants is recommended. Must be currently licensed as a Physician Assistant in the State of Texas. Must maintain current AHA BLS or higher in accordance with Medical-Dental Staff and UMA bylaws. Providers practicing in an acute care environment must obtain AHA ACLS certification or advanced specialty equivalent as defined by the UMA Credentials Committee within 90 days of hire. Prescriptive authority is required. A valid DEA number must be obtained within 90days of hire.

POSITION SUMMARY/RESPONSIBILITIES Provides primary healthcare and performs selective medical services under the direction of specialty physicians. Responsible for diagnostic and therapeutic management of patients by completing medical histories, conducting physicals, establishing diagnosis through tests, and formulating treatment plans. Provides follow-up and health maintenance care of patients in accordance with protocols approved by a physician. EDUCATION/EXPERIENCE Successful completion of an educational program for physician assistants or surgeon assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required. One year of training in the appropriate specialty is required. LICENSURE/CERTIFICATION Certification by the National Commission on Certification of Physician Assistants is recommended. Must be currently licensed as a Physician Assistant in the State of Texas. Must maintain current AHA BLS or higher in accordance with Medical-Dental Staff and UMA bylaws. Valid DEA number must be obtained within 90-days of hire.

POSITION SUMMARY/RESPONSIBILITIES Perform expert leadership skills in the management of staff and coordination of patient care activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity. LICENSURE/CERTIFICATION A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.

POSITION SUMMARY/RESPONSIBILITIES Performs the nursing process in a safe therapeutic manner in a designated clinic setting. Provides direct patient care (dialysis) and monitoring of renal dialysis patients. Oversees direct patient care of the ESRD patient on dialysis. Supports and adheres to University Health and department specific policies and standards. Mentors and serves as a clinical role model for all staff. Receives mentoring from Nurse Staff II, Nurse Staff III, and the Director of Dialysis Services. EDUCATION/EXPERIENCE BSN is highly preferred. One year of experience in nursing is required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. LICENSURE/CERTIFICATION Current RN licensure from the Board of Nurse Examiners of the state of Texas is required. National certification in Dialysis is encouraged.

POSITION SUMMARY/RESPONSIBILITIES Serves as member of health care team that is responsible for administering anesthesia and monitoring patients during surgeries and other medical procedures. Serves as a subject matter expert in critical care and airway management. Functions in a variety of inpatient and outpatient settings including ambulatory surgery centers (ASC). EDUCATION A Registered Professional Nurse who is prepared for advanced nursing practice by virtue of knowledge and skills obtained through an accredited post basic or advanced educational program of study acceptable to the Board of Nurse Examiners. Graduation from an accredited school of nurse anesthesia. Must be a participating Medicare provider or eligible to obtain a Medicare provider number. LICENSURE/CERTIFICATION Must be currently licensed as a Certified Registered Nurse Anesthetist in Texas and registered by the State to practice as an Advanced Nurse Practitioner. Must maintain current AHA ACLS or higher in accordance with Medical-Dental staff bylaws. Certification by a national nursing body is recommended.

POSITION SUMMARY/RESPONSIBILITIES Provides primary health care and performs selective medical services under the direction of specialty physicians. Responsible for diagnostic and therapeutic management of patients by completing medical histories, conducting physicals, establishing diagnosis through tests, and formulating treatment plans. Provides follow-up and health maintenance care of patients in accordance with protocols approved by a physician. EDUCATION/EXPERIENCE Successful Completion of an educational program for physician assistants or surgeon assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required. One year of training in the appropriate specialty is required. LICENSURE/CERTIFICATION Certification by the National Commission on Certification of Physician Assistants is recommended. Must be currently licensed as a Physician Assistant in the State of Texas. Must maintain current AHA BLS or higher in accordance with Medical-Dental Staff and UMA bylaws. Valid DEA number must be obtained within 90-days of hire.

ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today! POSITION DESCRIPTION Epic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Speech Language Pathologist for the 2025 - 2026 school year. · Duration: ASAP - 06/05/2026 · Location: San Antonio, TX · Location Type: On-Site · Schedule: Full Time or Part Time · Hours: 37.50 · Grade/Age Levels: High School · Weekly Pay Range: $30.15 – $34.67 per hour on a local contract BENEFITS We offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy: · Competitive compensation packages for both local and travel contracts · Medical, Dental, and Vision benefits · Infertility & Domestic Partner Coverage · Summer Insurance Coverage · Paid Non-Student Days & Holiday Pay · 401K matching · Wellness and Employee Assistance Program (EAP) · CEU & license reimbursements · Referral bonuses of $1000 QUALIFICATIONS The minimum qualifications for School Speech Language Pathologist: · 1 year of verifiable, professional experience as School Speech Language Pathologist within the last 3 years (may include residency or clinical practicum) · Valid School Speech Language Pathologist credential/license or in process in state of practice · Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! Earn more for referring your friends! For a limited time, we are increasing our Referral Bonus for select positions! You could receive up to $2,250 bonus and a $250 charitable contribution! Submit your referrals by October 31, 2025, and ensure your friend begins their contract during the 2025-2026 school year to qualify. By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As our Marketing Manager - Leads & Lifecycle, you'll be at the forefront of driving growth by developing and optimizing our leads and lifecycle marketing strategy. You'll be a key player in transforming our approach to leads management, shifting towards a member-centric model that maximizes engagement and conversion. You will leverage your analytical skills to translate data into actionable insights, working collaboratively with campaign analysts, mar-tech, IT, and creative teams to build a robust and streamlined leads program that leverages data and technology to improve performance. With a performance marketing mindset, you will balance strategic thinking with hands-on execution, managing a roadmap of initiatives that directly impact our business goals. You will track, analyze, and evaluate the strategic effectiveness through financial metrics such as ROI. This role involves creating, facilitating, and executing marketing campaigns across various channels, managing agency resources and budgets, and developing partnerships with internal and external resources to achieve USAA's brand and product goals. You will be instrumental in launching innovative leads lifecycle and nurture strategies, driving personalization capabilities and shaping the short and long-term execution roadmap. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Implements strategies and tactics to support the acquisition, development and retention of business and / or effectively manages agency to ensure alignment with goals and priorities over multiple products/strategies., • Applies expert knowledge of marketing principles to complex, and often unique work assignments., • Applies expert knowledge of the business, its products and processes, advising senior management on issues., • Leads and motivates cross functional team members in the development and implementation of key initiatives., • Serves as the primary resource for cross-functional team members on escalated issues of a unique nature., • Leads the process management role through the creation, monitoring and execution of new processes, in addition to enhancing current processes., • Assigns the appropriate level of resources for marketing programs based on key business goals and / or is responsible for leading the development and overall project management oversight of multiple marketing campaigns and go-to market plans., • Leads the facilitation and maintenance of data in internal systems and / or campaign planning tools and / or applies mathematical and statistical concepts to effectively gather and interpret data., • Directs analyses, root cause identification and development and recommendation of key work product., • Creates and uses a product and service strategy to leverage placement (distribution) principles and strategies to maximize business growth and / or makes appropriate recommendations based on evaluation of prospect / customer needs and receptivity., • Effectively follows the marketing process to coordinate and align peers, enterprise partners and senior management., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 or more years of relevant business support and / or general analysis experience., • Demonstrated leadership experience., • Subject-matter-expert knowledge of Microsoft Office Tools to include Word, Excel and Access., • Subject-matter-expert knowledge of relevant industry data sources. What sets you apart: • Financial Services industry experience a plus., • Demonstrated experience developing engaging journeys and implementing personalized experiences across multiple channels (i.e Email, Direct Mail, SMS, Outbound Call)., • Prior experience managing complex audience strategies and defining audience requirements to ensure alignment with customer needs and business objectives., • A strong foundation in leveraging data to fuel lifecycle programs including familiarity with Next Best Action and predictive models to drive leads prioritization and scoring., • Technology Proficiency: Familiarity with enterprise-level marketing cloud solutions and mar-tech stacks, including Customer Data Platforms (CDPs) and Email Service Providers (ESPs) and their critical role in achieving business objectives (i.e Salesforce, Adobe)., • Exceptional Project Management & Communication: Experience managing cross-functional teams and communicating effectively with diverse groups of stakeholders. Compensation range: The salary range for this position is: $114,080 - $218,030. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Investment Analyst is responsible for providing analytical and operational support to the investment management process. Conducts research and statistical analysis of investment portfolios, modeling of asset allocations and benchmarking to support the enterprises investment portfolios. Supports the enterprise forecasting, planning, and reporting process functions through research and statistical analysis conducted. Provides support for Second Line of Defense (SLOD) and Third Line of Defense (TLOD)data requests related to investments management, such as audits. Supports Risk Control Self Assessments (RCSA), Risk control inventory, testing controls, and Key Risk/performance indicator reporting and development. Ensure that all analysis and reports are scheduled to meet stakeholder needs on a timely basis. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: • Applies proficient knowledge to conduct research and statistical analysis of USAA investment portfolios., • Completes ad hoc and recurring analysis, research market trends and compiles data., • Discusses concerns and makes recommendations on possible investment modifications., • Prepares reports and presentations for investment portfolios that include portfolio performance, risk, and attribution., • Prepares other ad hoc reporting as required by internal or external stakeholders and reconcile results consistent with fund/or strategy objectives., • Participates in compliance initiatives to update new requirements on USAA technical systems and manage compliance templates to align with policy and regulatory constraints., • Assists with monitoring systems for problems related to investment pricing and valuation., • Develops an understanding of the fixed income, alternatives and equity asset classes and shares knowledge with operations teams., • Stays informed of industry initiatives and trends that may impact portfolio analytics., • Applies proficient knowledge to assist team members with the onboarding of new asset managers, to include coordinating efforts with stakeholders, • Collects data and provides support to team members in the preparation of investment presentations., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of experience in financial analysis within the investment industry or related financial services industry., • Knowledge of fixed income, equity and/or alternative asset classes., • Knowledge of applicable regulatory and compliance laws and regulations., • Proficient knowledge of financial asset classes and investment management or investment operations processes., • Proficient knowledge and use of Microsoft Excel. What sets you apart: • Proficiency knowledge and use of NT Passport., • Proficiency knowledge and use of Microsoft Office software., • Proficiency in use and application of statistical software., • Familiarity with investment analytic software (Bloomberg and Blackrock Aladdin). Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a cybersecurity professional looking to make a significant impact? This is your opportunity to join a dynamic team and leverage cutting-edge technologies on critical projects for high-profile clients. You will be instrumental in conducting third-party (3P) cyber assessments covering (INFOSEC, Technology, Privacy and AI/MRM, ensuring the security posture of our partners and contributing to the overall resilience of our digital ecosystem. If you possess experience in third-party assessments and hold certifications such as CISA, Security+, CISSP, or CRISC, we encourage you to apply and become a key player in safeguarding our information assets. As a dedicated InfoSec Advisor - Mid Level (3P Assessor), you will provide information assurance capabilities through technical consultation and guidance to the business for the interpretation and assessment of information security risk for projects, technologies, and environments. Aim to identify and manage existing and emerging risks and integrate risk management strategies and educate risk owners across the enterprise on information security requirements and best practices. Ensure risks associated with business activities are effectively identified, measured, monitored and controlled and administers, and implements systems, policies and processes which serve to enhance the mitigation, reporting, and analysis of Information Security risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Creates and contributes to Information Security governance., • Publishes, maintains, and/or interprets moderately complex Information Security governance requirements (e.g. policies and standards)., • Executes repeatable methods and measurements to determine Information Security risk and recommends improvements to the process., • Performs security risk assessments of moderately complex projects, new technologies, business partners, and third parties., • Consults with individuals and teams (advice, guidance and assistance) on Information Security risk; guides the security direction of USAA technical projects and initiatives., • Recommends risk treatment options for technical projects and initiatives., • Responds both verbally and in writing to routine inquiries and periodic exams from internal control partners (e.g. legal, compliance, audit, risk)., • Guides and assists process owners in the identification, development, and testing of Information Security controls for risk mitigation effectiveness., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of work experience in one or more of the eight areas Security and Risk Management, Asset Security, Security Architecture and Engineering, Communication and Network Security, Identity and Access Management (IAM), Security Assessment and Testing, Security Operations, and/or Software Development Security., • 2 years of related experience in conducting risk assessments, recommending risk treatment options and/or developing program governance (e.g. policies and standards)., • Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends., • Solid understanding of security protocols, application security, cryptography, authentication, authorization, and security., • Knowledge of applicable information security frameworks, standards, regulatory requirements, and controls., • Knowledge and application of security controls/mechanisms and threat/risk assessment techniques pertaining to complex data, application, and networking environments. What sets you apart: • Experience conducting 3P assessments, • One or more of the following certifications - CISA, SEC+, CISSP, CRISC, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450.00 -197,730.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Strategy and Planning Director for our San Antonio, Texas corporate office location. As a dedicated Business Strategy & Planning Director you will provide support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be located at our San Antonio, TX corporate office location. Relocation assistance is not provided. What you'll do: * Drives the development and coordination of components within the overarching strategy for the Function. * Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results. * Develops specific processes to lead the business strategic and operational planning process. * Drives the alignment of business process and frameworks to enterprise strategy, process and framework. * Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to lead transition from strategy to execution. * Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise. * Identifies strengths and weaknesses to evaluate operational efficiency by establishing procedures and management routines to address gaps. * Guides team members as they perform research and analysis. * Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes. * Leads and motivates cross-functional team members in strategy and operational plan development and implementation. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals. * Experience influencing and leading communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps * Extensive experience in Project Management. * Strong business acumen in financial services or related industry, and a proven track record to balance critical thinking with practical implementation skills. * Experience working with clients/customers to realize business issues and develop a strategy for the business’s direction from the gathered insights. What sets you apart: * Juris Doctor (JD) or Master of Public Policy (MPP) degree. * Demonstrated policy acumen, including knowledge of state-level policy changes. * Experience collaborating with advocacy, government relations, and center of excellence teams. * Proven research skills. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. * Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value. * Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. * Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. * Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. * Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps. * Partners with sponsors, stakeholders, and IT to facilitate, define and detail relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area. * Participates with portfolio, program and project level plans related to schedule, scope and resources. * Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. * Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. * Coaches and mentors less experienced Product Owners, including Seniors. * Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level. * Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor’s degree OR 4 years of related experience (12 years of related experience in lieu of degree). * 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. * Expert knowledge of Microsoft Office products, applicable databases and product management tools. * Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle. * Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. * Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications. * Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. * Advanced experience in analyzing and translating business requirements and the ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. * Guidewire Claim Center Experience. * Extensive experience leading teams delivering complex solutions with minimal supervision. * Experience with Adobe Site Catalyst, GlassBox, Tableau, and/or other tools for measuring solution success. * Demonstrated experience leading, teaching, and mentoring others. * Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps. * Demonstrated ability to work independently and collaborate across lines of business to achieve a common goal. * Demonstrated ability to deliver executive-level communication (PowerPoint, Email Presentations). * Knowledge of operational risk management practices. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: The salary range for this position is: $114,080 - $205,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated IT Systems Analyst Senior - Strategic Initiatives & Transformation to support ECIO’s Strategic Initiatives and Transformation Support team within the Technology Enablement & Risk Group. This role is responsible for evaluating business and technology needs, assessing system performance, and ensuring effective collaboration between IT and business teams to drive operational efficiency and strategic alignment. The selected candidate will act as an internal consultant and strategic partner, delivering high-value analysis and recommendations to improve IT and business collaboration. While engaging with cross-functional teams, the candidate will play a key role in identifying business and technology gaps, providing solutions, and driving continuous improvements within the ECIO’s Strategic Initiatives and Transformation Support team’s mission. This role requires strong analytical skills, a solution oriented mindset, and the ability to engage cross-functional teams to deliver business-driven technology outcomes/initiatives. ECIO’s Strategic Initiatives and Transformation Support Team is focused on: * Solving complex IT-related challenges through structured analysis and problem resolution * Ensuring technology solutions align with business objectives and foundational IT principles * Driving foundational technology principles aligned with the enterprise technology strategy * Identifying and optimizing inefficiencies across IT and business operations As a key member of the Team, the selected candidate will assess business and technology challenges, identify areas for improvement, and support solution delivery efforts to enhance organizational efficiency in collaboration with cross-functional teams. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: * Serves as a SME for business topics for multiple IT delivery functions. * Serves as a conduit between IT delivery functions and the business functions through which their technical requirements flow. * Employs creativity, ingenuity, and innovation in the search for technology solutions designed to support analyses and business need. * Proactively communicates and collaborates with customers on the analysis of business needs and requirements to deliver solution artifacts as needed. * Leads analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards. * Leads traceability of approved and base lined artifacts through the software development life cycle to include specifications, design, development, testing, implementation and defect prioritization. * Provides guidance and review of test artifacts to ensure coverage of testable requirements. * Provides certification and actively participates in defect management activities to confirm requirements are being met. * Contributes to project successes by partnering with Program Management to understand program plans and strategy. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of related work experience such as business and/or project management, business/system requirements, and technical analysis. * Advanced knowledge of multiple software delivery life cycles (Waterfall and Agile). * Advanced working knowledge of business productivity products, tools and applications. * Advanced understanding of system architecture and knowledge of software development concepts. * Experience of modeling techniques (e.g.UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: * Proven ability to engage with executive leadership and stakeholders, facilitating discussions that drive solutions, strategic alignment, and operational execution • Strong analytical, problem-solving, communication, facilitation, and adaptability skills, with a track record of navigating ambiguity and driving clarity in complex projects, • Experience in business technology optimization, applying structured problem resolution and process improvement methodologies, • Demonstrated success in working with cross-functional teams, ensuring alignment, execution, and delivery of initiatives within enterprise environments, while upholding program management best practices and governance standards., • Ability to translate complex technology and business challenges into clear, actionable insights, ensuring measurable outcomes and successful program/project lifecycle management., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available to Charlotte for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, managing and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a visionary, systems-minded leader to architect and activate our workforce technology strategy. This newly created role is central to our future-of-work agenda, sitting at the nexus of strategic workforce planning, AI-enabled HR technology, and organizational design. It’s a rare opportunity to shape how we scale, sustain, and evolve the digital infrastructure that powers our people strategy. This leader will be responsible for identifying, aligning, and orchestrating the right mix of technologies—including our talent marketplace (8fold), automation platforms, and emerging AI capabilities—to meet the dynamic needs of our workforce. Success in this role requires deep collaboration across HR Operations, Technology, Procurement, and vendor partners to ensure seamless integration, accelerated adoption, and continuous innovation. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. The Work Ahead * Workforce Technology Strategy: Design and evolve a future-ready workforce technology strategy aligned with enterprise goals. Recommend AI-powered platforms that support workforce planning, talent mobility, and organizational design, co-creating solutions with talent leaders. * Cross-Functional Collaboration: Connect across HR Operations, Technology, and Procurement to align and sequence initiatives within the broader HR roadmap. Ensure readiness and adoption across stakeholder groups. * Change & Adoption Enablement: Lead change management and training efforts to drive successful rollout and adoption of new technologies. Build enablement resources that help teams confidently use new tools. * Vendor & Capability Management: Manage vendor partnerships and stay ahead of product releases. Ensure organizational processes are ready to absorb and leverage new capabilities quickly. * Sustainability & Automation: Embed scalable, sustainable solutions into daily operations. Drive automation and process optimization to increase efficiency and long-term impact. * Project Leadership: Lead cross-functional technology initiatives from strategy through execution, ensuring clear milestones, accountability, and measurable outcomes. What you'll do: * Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization. * Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree * 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management) * Advanced knowledge of various talent management technology solutions * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives * Proven ability to develop and implement strategic talent management initiatives * Proven ability and experience managing and influencing senior leaders and peer stakeholders * Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates * Stays attuned to advancement in research and practice and applies those insights to work * Experience managing change in support of organizational or programmatic initiatives * Demonstrates a structured approach to problem solving while balancing competing priorities What sets you apart: * Proven experience in HR technology strategy, workforce planning, or organizational design * Strong understanding of AI-powered HR platforms and talent marketplaces (experience with 8fold is a plus) * Exceptional stakeholder management and cross-functional collaboration skills * Ability to translate complex technology concepts into actionable strategies * Experience leading change and driving adoption of new tools and capabilities * Excellent communication and influence skills, with the ability to translate data into compelling narratives and actionable strategies Compensation range: The salary rang for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Do you want to shape the future of executive talent programs and make a real impact on people's lives? At USAA, we're not just offering a job; we're inviting you to be part of a mission-driven organization that values its employees and is committed to growing careers and developing exceptional leaders. As our Manager of Talent, you will lead the charge in building bold, scalable talent programs that support onboarding, retention, engagement, driving performance, and career growth for senior executive leaders. Experience partnering with the C-suite and HR leaders to shape the development and execution of world-class talent management programs in large, Fortune 500 organizations is essential. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is available for this position. What you'll do: * Leads Talent Management projects from strategy to implementation. * Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Leads and develops a team while cultivating a culture of accountability, empowerment and a growth mindset * Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 6+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management). * 2 years of direct team lead, supervisory or management experience required. * Knowledge of various talent management technology solutions. * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives. * Proven ability to develop and implement strategic talent management initiatives. * Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates * Stays attuned to advancement in research and practice and applies those insights to work. * Proven ability and experience managing and influencing stakeholders. * Demonstrates a structured approach to problem solving while balancing competing priorities. What sets you apart: * Experience developing and managing world-class talent management programs in large, Fortune 500 organizations. * Track record of infusing evidence-based solutions in a business-savvy practical way. * Experience or knowledge in using AI-based talent platforms (e.g., Eightfold, Lightcast, Percipio). * Experience or knowledge in taking a skills-based approach to talent. * Ability to influence without authority, especially across leadership and matrixed environments. * Demonstrated experience presenting talent management strategies, program updates, and performance metrics to senior-level executives. * US military experience through military service or a military spouse/domestic partner. * Top Skills: Talent program expertise (program design & implementation), data analysis and interpretation, strategic program management, executive communication & presentation, and coaching & mentoring skills. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Decision Science Analyst Lead - Member Value, you will join our Member Value and will be instrumental in transforming member service experiences through in-depth, end-to-end analytics. You will uncover critical insights to drive higher member satisfaction and value, refine service strategies, and optimize performance. You will collaborate with business leaders, apply advanced analytical techniques, and translate complex data into clear, actionable recommendations that drive significant change. This is a unique opportunity to apply your analytical expertise and shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: * Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. * Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy. * Organizes and leads all aspects of the development of requirements/resources necessary to meet established objectives * Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change. * Translates recommendation into communication materials to effectively present to all levels of management. * Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. * Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). * Integrates/transforms disparate data sources and figures out appropriate data hygiene techniques to apply. * Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. * Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy. * Provides subject matter expertise in operationalizing recommendations. * Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. * Finds opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework). ). * Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). * 3 years of direct and/or indirect management experience. * Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making. * Experienced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: * Prior U.S. military service or being a military spouse/domestic partner is highly valued. * An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline. * A deep understanding of the customer/member journey and service operations. * Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints. This includes a strong proficiency in applying statistical modeling, machine learning, and quantitative analysis techniques. * Exceptional communication and presentation skills, with a validated talent for translating complex insights into tangible business impact for diverse collaborators. * Validated ability to take on complex analytical challenges, develop data-driven solutions, and execute on recommendations. * Ability to work independently, lead projects effectively, and proactively find opportunities for analytical exploration and improvement. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Capacity Planner, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and capacity assessments of injects to the operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: • Conducts CoSA and Enterprise specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises., • Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy., • Generates CoSA specific short-term and long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P., • Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and Enterprise objectives., • Provides clear mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics., • Consults with third party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans., • Leverages sophisticated business/analytical knowledge to participate or lead discussions with internal teams to understand, collaborate and influence solution strategies of complex business objectives., • Applies advanced knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.), • Delivers analysis/findings in a manner that conveys understanding and insight, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy., • Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, multidisciplinary, and forward-looking perspectives., • Ensures that critical initiatives are assessed and included in the long-term capacity plan., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems., • Demonstrated ability to inspire change vertically and horizontally within Workforce Management team and/or supported business or contact center operations., • Experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tool., • Demonstrated experience developing models related to staffing, forecasting, and capacity planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics., • Proven ability to develop business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts., • Strong mathematical and statistical abilities to maintain accurate data reporting and analysis., • Demonstrated expert interpersonal skills to optimally influence and present strategies, opportunities, and mitigate risk., • Demonstrated experience in turning data into insights. What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Intermediate / Advanced skills with Microsoft Excel, Office 365 applications and Tableau., • Knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics., • Experience with creating multi-year capacity plans (36mo plans) Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner, you will be responsible to adjust complex bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. What you'll do: • Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims., • Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes., • Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates., • Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation., • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution., • Serves as a resource for team members on complex claims., • Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication., • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma., • 4 years auto claims and injury adjusting experience., • Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations., • Advanced negotiation, investigation, communication, and conflict resolution skills., • Demonstrated strong time-management and decision-making skills., • Proven investigatory, prioritizing, multi-tasking, and problem-solving skills., • Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims., • Ability to exercise sound financial judgment and discretion in handling insurance claims., • Advanced knowledge of coverage evaluation, loss assessment, and loss reserving., • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: • 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage, • College Degree (Bachelor’s or higher)., • Insurance Designation. Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA’s overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA’s global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business’s strategic direction and objectives., • Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches., • Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning., • Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks., • Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions., • Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression., • Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution, • Previous experience gathering business requirements and applying business rules to recommend technology solutions., • Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures., • Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems., • Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z., • Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings. What sets you apart: • Prior fraud acquisition experience, • Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account, • Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake, • System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. What you'll do: • Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery., • Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners., • Responsible for successful end to end process of information management, analytics and delivery., • Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans., • Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards., • Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities., • Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives., • Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change., • Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution., • Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations., • Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years data and analytics related experience, generating results in a complex financial services organization., • 3 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals., • Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends., • Experience leading projects using Agile methodologies., • Experience conducting moderately large scale data analysis using internal and external data to support business decision making., • Proven ability to tell a story through data and communicate effectively with executive level leadership. What sets you apart: • Prior U.S. military service or being a military spouse/domestic partner is highly valued., • An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline., • A deep understanding of the customer/member journey and service operations., • Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints., • Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact., • Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $164,780 - $314,960. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Capacity Planner, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and capacity assessments of injects to the operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: • Conducts CoSA and Enterprise specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises., • Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy., • Generates CoSA specific short-term and long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P., • Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and Enterprise objectives., • Provides clear mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics., • Consults with third party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans., • Leverages sophisticated business/analytical knowledge to participate or lead discussions with internal teams to understand, collaborate and influence solution strategies of complex business objectives., • Applies advanced knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.), • Delivers analysis/findings in a manner that conveys understanding and insight, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy., • Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, multidisciplinary, and forward-looking perspectives., • Ensures that critical initiatives are assessed and included in the long-term capacity plan., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems., • Demonstrated ability to inspire change vertically and horizontally within Workforce Management team and/or supported business or contact center operations., • Experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tool., • Demonstrated experience developing models related to staffing, forecasting, and capacity planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics., • Proven ability to develop business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts., • Strong mathematical and statistical abilities to maintain accurate data reporting and analysis., • Demonstrated expert interpersonal skills to optimally influence and present strategies, opportunities, and mitigate risk., • Demonstrated experience in turning data into insights. What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Intermediate / Advanced skills with Microsoft Excel, Office 365 applications and Tableau., • Knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics., • Experience with creating multi-year capacity plans (36mo plans) Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Capital Markets Analyst, you will perform moderately complex to complex work assignments and problem resolution to optimize utilization of USAA's capital and liquidity by managing access to the external capital markets and leading efficient execution of capital market transactions and relationships for all USAA entities including the areas of capital markets reinsurance, asset securitization, debt issuance, committed credit facility and bank relationship management. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. • Leads the entire transaction process including offering documents, underwriting decisions, selecting and pricing assets for securitization, assess risk and model securitization cash flows, managing approvals, relations with internal and external stakeholders, due diligence responses, and more., • Negotiates price, terms and conditions of transactions and oversees document, memorandum, and statement preparation., • Leads debt ratings process and potential risk evaluation process., • Identifies and recommends appropriate risk mitigation efforts., • May act as a primary point of contact for a specific capital transaction type or line of business (auto loan securitization, credit card securitization, catastrophe reinsurance, debt issuance, credit facility and bank relationship management, or rating agency relationship management) and as secondary point of contact for at least one other area., • Resolves issues and navigates obstacles to deliver work product., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of capital markets experience or CFA and 2 years of capital markets experience., • Proficient knowledge of data analysis tools and techniques to include relevant job-related technical knowledge., • Proficient knowledge and use of Microsoft Office applications. What sets you apart: • Familiarity with Property & Casualty (P&C) Insurance, Life Insurance, and Banking and how to translate key rating agency requirements and concepts to those businesses, • Understand trends with the rating agencies and the industry and applies knowledge of USAA business strategy and results, • Excellent written and verbal communication skills, • Ability to multi task and work in a fast paced environment with excellent troubleshooting, problem solving, time management, and organizational skills, • Direct relationship management experience with numerous counterparties, • Ability to think strategically Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Communications and Public Affairs team, together with Marketing, plays a critical role in advancing our top priority: delivering exceptional member service and enhancing the value of membership. Our work centers on advocating boldly for those we serve, telling our story with one voice, and driving meaningful impact for the military community and their families. As a principal-level Corporate Affairs Business Partner focused on Communications, Public Affairs, and Marketing, you will bring the full power of Corporate Affairs to life for these vital functions. You will drive alignment to USAA’s strategic priorities and, working closely with partners across Corporate Affairs, Marketing, and the broader association, craft compelling internal and external content that strengthens reputation, engages stakeholders, and moves the needle for the business. You will operate as a strategic advisor to senior leadership within Communications, Public Affairs, and Marketing, going beyond communications and getting deep into the business. You will engage directly with executive leaders and their direct reports, relying on your business acumen, persuasive style, sound judgment, and passion for the mission to fuel your success. We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio, TX. Relocation assistance IS available for this position. What you'll do: • Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple business units., • Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences., • Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple business units; provides guidance to ensure consistent alignment with USAA brand guidelines., • Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple business units to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise., • Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy., • Performs research and analysis of current communications trends and best practices – particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization., • Leads through highly complex tasks with leadership discretion – often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment., • 6 years of experience presenting communications strategies and outcomes to C-level executives or board members., • Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders., • Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment., • Experience in leveraging data and insights to evidence the impact of communications programs on business objectives., • Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals., • Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy. What sets you apart: • Experience supporting enterprise communications, public affairs, and marketing organizations, including executive-level communications and integrated campaign initiatives., • Experience at mid- to large-sized public relations agencies and/or management consulting experience., • Experience working for a Fortune 500 company, demonstrating the ability to navigate complex organizational structures and deliver results at scale., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful. As a dedicated Corporate Affairs Business Partner at the Lead level, you will serve as a strategic advisor, bridging Corporate Affairs with the Property & Casualty and Life Insurance business lines at USAA. You will counsel internal clients on effective stakeholder engagement strategies to help them achieve their goals. You will also be responsible for developing and executing corporate impact strategies that advance enterprise priorities, protect and elevate the company’s reputation, and connect employees and stakeholders to USAA’s mission We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: • Advises business leadership on communications, reputation management, corporate impact, and stakeholder engagement strategies, ensuring Corporate Affairs enables enterprise strategy, drives growth, and mitigates risk., • Develops and executes comprehensive corporate affairs plans aligned with enterprise strategic plans and business objectives., • Leads the development and implementation of corporate affairs strategies that align with overall enterprise strategy and business objectives for both internal and external audiences. This includes proactively identifying and managing crises, potential reputation risks, and opportunities., • Employs data-driven analysis to develop and implement proactive strategies for mitigating potential business challenges and external risks., • Maintains an in-depth understanding of the external market, business strategy, and corporate affairs function., • Cultivates strong relationships with internal partners, highlighting the contributions and measurable results of corporate affairs efforts. Uses this data to adapt and improve strategic plans to better support business objectives., • Partners with content studio team members to deliver high quality communications for collective execution in support of corporate strategy and business goals., • Provides mentorship and training to team members, supporting their development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in corporate communications, public affairs, general business consulting, or related work experience, • Demonstrated success advising senior leaders and navigating complex organizations., • Deep understanding of business drivers and the ability to align communications and social impact efforts to enterprise strategy., • Comprehensive knowledge of the financial services and insurance industries and regulatory landscape., • Experience developing and implementing communications strategies that align with overall business objectives and drive measurable results., • Demonstrated ability to assess and make decisions of a complex nature that align to enterprise and/or business objectives and the ability to identify and resolve issues effectively., • Demonstrates an advanced understanding of target audiences, uses strong skills in editing and writing style to impact significant change through written communication. Adapts communications style across diverse audiences and channels., • Experience leading cross-functional teams or projects. What sets you apart: • Experience supporting P&C or Life Insurance businesses, preferably both, • Business acumen, particularly around corporate financials, • Communications agency or management consulting experience, • Executive presence, a persuasive style and sound judgement, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a highly skilled Life Risk Actuary specializing in Financial and Model Risk to join our dynamic team. The ideal candidate will hold either an Associateship (ASA) or Fellowship (FSA) from the Society of Actuaries, showcasing a actuarial background and proven proficiency in developing and leading life actuarial models. Essential to this role is substantial experience in the life actuarial domain, particularly with a keen focus on financial risks associated with health products, especially Medicare Supplement offerings. This position is essential for safeguarding the integrity of our modeling practices, ensuring adherence to regulatory frameworks, and navigating the complexities of financial risk. The successful candidate will play a pivotal role in improving our actuarial capabilities and contributing to the strategic direction of our organization, thus driving innovation and compliance in a fast-evolving landscape. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Performs independent model validation control activities for high risk in-house and vendor models., • Demonstrates technical approaches to develop and implement validation testing plans., • Replicates model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly niche techniques., • Conducts and develops plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets., • Reviews at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes., • Assesses model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Coordinates and advises the model validation work of peers., • Produces and delivers validation reports and related validation work to model validation management, model partners, senior leadership, and others., • Implements the independent model validation process aligned with the written risk and compliance policies and procedures at an extensive experience level. Evaluates model risk control strengths around model development, implementation, and use. Develops on emerging modeling techniques and approaches. What you have: • Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research., • Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research., • Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators., • Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators., • Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: • Attainment of Society of Actuaries Associateship (ASA) or Fellow within the Society of Actuaries (FSA), • Experience leading all aspects of or developing models in the life actuarial space, • Experience leading all aspects of financial risk associated with Health products, particularly Medicare Supplement, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Implement independent model validation control activities for high risk in-house and vendor models. * Leverage expert technical approaches to develop and implement validation testing plans. * Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. * Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. * Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. * Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Oversee and advises the model validation work of peers. * Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. * Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: * Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. * Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. * Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. * Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. * Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: * Experience in developing / validating Artificial Intelligence Models (including Generative AI) for use in Large Financial Institutions in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). * Working knowledge of Data engineering, understanding the key concepts, tools, and practices involved in designing, building, and maintaining data pipelines and infrastructure. * Provisioning, configuring, and managing cloud resources, including compute, storage, networking, and databases on both Azure and GCP * Experience with Disparate Impact/ Bias testing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * AI/ML Knowledge: Comprehensive understanding of AI/ML concepts, lifecycle stages, data sourcing, model types, tools, applications, and model risk management principles. * AI Risk Management Expertise: Proficient in identifying, assessing, and mitigating risks associated with AI systems (e.g., safety, data integrity, privacy, security, biases). * Model Risk & Control: Deep knowledge of model risk frameworks and control testing methodologies. * Regulatory & Governance Expertise: Familiarity with AI-related regulatory guidance (e.g., SR 11-7, OCC 2011-12) and emerging governance principles (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act). * AI Explainability & Transparency: Ability to evaluate interpretability techniques for regulatory and business transparency. * Emerging Technology Awareness: Awareness of generative AI, LLMs, and automated decisioning frameworks to assess evolving risks and adapt audit techniques. Compensation range: The salary range for this position is: $143,320 - $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a trusted advisor, executive coach and strategic partner to senior executive leadership, you will proactively drive business value through development of long-term talent strategies aligned with business objectives. Leveraging business acumen, data-driven insights and innovative thinking to solve complex HR and business challenges, you will influence key decisions impacting organizational performance while driving initiatives that result in a high-performing and engaged workforce. You will lead and develop a team of HR Business Partners to ensure delivery of business aligned strategies and high impact advisory support. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. The Executive HR Business Partner defines and drives the talent strategy for assigned function or line of business, ensuring alignment with business and HR strategic objectives. As a strategic advisor to senior executive leaders, provides critical insights and influence to shape long-term workforce decisions that strengthen organizational capability, readiness, and growth. Leading a team of HR Business Partners, fosters a high-performing, inclusive culture and partners across HR to deliver innovative, data-driven solutions. Operating with a digital-first mindset and leveraging advanced analytics, and external market insights, enhances competitiveness, agility, and workforce performance while driving measurable business impact. What you'll do: * Defines and drives line of business talent strategies that align with enterprise HR objectives and business priorities, ensuring long-term workforce readiness and organizational growth. * Influences enterprise priorities by providing insights and recommendations that shape strategic workforce planning, cost-of-labor targets, and operating models. * Serves as a trusted strategic advisor to senior executive leaders, leveraging deep HR functional expertise in talent management, organizational effectiveness, and workforce strategy to challenge assumptions, present alternative perspectives, and guide high-impact workforce decisions that drive competitive advantage. * Leads complex, cross-functional organizational transformations, including large-scale operating model changes, future-skills planning, and association-wide initiatives that enhance agility and efficiency. * Anticipates and shapes future workforce needs by leveraging advanced analytics, external benchmarks, and emerging trends to identify skill gaps, inform talent investments, proactively address blind spots, and develop HR solutions that support strategic business objectives in partnership with senior executive leaders. * Drives the evolution of HR’s strategic roles, positioning HR as a catalyst for innovation, agility, and business success. * Champions a high-performance, inclusive culture that fosters engagement, collaboration, recognition, and leadership capability at all levels. * Oversee strategic workforce planning and processes, partnering with Finance, HR COE’s, and business leaders to optimize resource allocation, talent development, and cost management. * Guides succession planning and leadership development to ensure robust talent pipeline and organizational stability. * Ensures delivery of integrated HR solutions, collaborating across HR functions to simplify, digitize, and improve service delivery for maximum business impact. * Builds and sustains trusted relationships with executive leadership and key stakeholders, strengthening HR’s influence and credibility across the enterprise. * Develops and enables the HRBP community to deliver consistent, business aligned strategies and high impact advisory support. * Synthesizes business insights and priorities to shape HR programs, policies, and solutions that are fit-for-purpose, drive business outcomes, and ensure client needs are embedded in association-wide initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 10 years of progressive experience in one or more human resources disciplines with a focus on business partner experience driving strategic, transformative initiatives in a complex, matrixed environment. * 6 years of people leadership experience in building, managing and/or developing high-performing teams required. * Demonstrated experience leading HR strategies for multiple functions or lines of business and driving organizational transformation. * Proven ability to synthesize complex business and workforce data into actionable insights and executive-level recommendations. * Demonstrates strong executive presence and interpersonal skills, with the ability to build trust and credibility with C-suite, senior executive leaders, and HR peers. * Experience designing and executing long-term talent and workforce strategies aligned with business and HR strategic objectives, while anticipating future business needs and skill requirements. * Strong problem-solving skills with the ability to holistically assess organizational challenges and implement integrated, association-focused solutions. * Deep understanding of business operations, market dynamics, and industry trends to inform HR strategies that support the association’s performance. * Ability to influence senior level executives and cross-functional leaders, guiding workforce decisions that drive competitive advantage, organizational capability, and sustainable growth. * Skilled in creating and presenting executive-level materials, facilitating complex discussions, and driving decision making that impacts multiple lines of business. * Demonstrated ability to mentor and develop talent, fostering a high-performing, strategic HRBP community. What sets you apart: * Significant leadership experience as an HRBP driving strategic talent initiatives in a large, complex organization in financial services, banking, insurance, technology or related industry. * Significant experience independently driving change and leading through large scale business transformations with significant talent movement. * Demonstrated experience influencing senior leaders and c-suite executives through data and insights to drive decision-making and business outcomes. * Demonstrated success operating horizontally across teams in a flexible, agile manner * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $ 195,230-$351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is enhancing its digital experience to better serve our members' evolving needs. To support this, our marketing analytics team is expanding its focus to encompass the with a focus on paid media optimization to drive maximum efficiency & growth. We're seeking a Paid Media Decision Science Analyst to be a foundational member of our marketing team, playing a key role in shaping data-driven improvements across our digital sales experience. In this role, you'll leverage your advanced marketing analytics skills to deliver impactful insights and scalable frameworks that translate data into actionable strategies. This is a fantastic opportunity for a candidate with a strong blend of technical expertise and business understanding, capable of building trust through data and empowering decision-making throughout the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies., • Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy., • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change., • Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management., • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences., • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)., • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply., • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements., • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions., • Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making., • Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: • 2+ years experience in paid media analytics and in-platform experience., • Web Analytics Tools: Google analytics, Adobe analytics, • Tagging: Teailum, GTM, etc., • Journey analysis (mining clickstream & behavioral data)., • SQL required and python a plus., • Predictive modeling experience Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future as a Principal Workforce Strategy Consultant! This pivotal role requires a strategic thinker who can analyze external trends, understand complex business strategies, and translate them into actionable workforce plans. You will indirectly lead a consulting team and drive workforce transformation in the financial services industry. You'll collaborate with key stakeholders to co-create innovative solutions that leverage AI and drive efficiency. If you're passionate about challenging the status quo, possess strong systems thinking skills, and excel at creating clarity from complexity, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the San Antonio, TX office. Relocation assistance is available for this position. The Work Ahead * Indirect team leadership: Lead and mentor a consulting team, leveraging subject matter experts to develop and deliver impactful workforce strategies. Ensure successful execution against agreed-upon plans and objectives. * Talent Strategy: Drive the co-creation of comprehensive talent strategies, including build/buy/borrow/bot models, workforce blueprints, and integrated annual delivery plans encompassing organizational, role, process, and skill development. * Strategic Workforce Planning: Spearhead the development and execution of long-term workforce strategies aligned with the business’ goals. * Trend Analysis & Insights: Analyze external trends, macroeconomic factors, and industry best practices to identify workforce opportunities and challenges. * Stakeholder Collaboration & Co-creation: Partner with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce strategies and plans that address specific business needs. * Workforce Transformation: Define and deliver consulting activities (job analysis, role design, skills identification, etc.) tailored to the business line. Partner with Learning, Talent Acquisition, and Technology teams to develop learning journeys, hiring plans, and AI/automation solutions to optimize the workforce. * Solution Development & Implementation: Develop and implement innovative workforce solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results. * AI & Technology Integration: Explore, evaluate, and integrate AI-powered tools and technologies to enhance workforce planning processes, improve efficiency, and drive scalability. * Change Management Leadership: Lead change management efforts to ensure successful adoption of new workforce strategies and processes, focusing on overcoming resistance and fostering buy-in. * Project Management: Manage complex projects from initiation to completion, ensuring on-time delivery and effective results. What you'll do: * Leads and mentors a consulting team, leveraging subject matter experts to develop and deliver impactful workforce strategies. Ensures successful execution against agreed-upon plans and objectives. * Act as a key strategic partner to HRBPs, providing expert guidance and support in developing and implementing workforce strategies that address specific business needs. * Drives the co-creation of comprehensive talent strategies, including build/buy/borrow/bot models, strategic workforce blueprints, and integrated annual delivery plans encompassing organizational, role, process, and skill development. * Spearheads the development and execution of long-term workforce strategies aligned with the business’ goals. * Analyzes external trends, macroeconomic factors, and industry best practices to identify workforce opportunities and challenges. * Partners with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce strategies and plans that address specific business needs. * Defines and delivers consulting activities (job analysis, role design, skills identification, etc.) tailored to the business line. Partners with Learning, Talent Acquisition, and Technology teams to develop learning journeys, hiring plans, and AI/automation solutions to optimize the workforce. * Develops and implements innovative workforce solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results. * Explores, evaluates, and integrates AI-powered tools and technologies to enhance strategic workforce planning processes, improve efficiency, and drive scalability. * Leads change management efforts to ensure successful adoption of new workforce strategies and processes, focusing on overcoming resistance and fostering buy-in. * Manages complex projects from initiation to completion, ensuring on-time delivery and effective results. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and What you have: * Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 10 or more years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations * Deep subject matter expertise in organizational effectiveness, business process optimization, role design, skill identification, change leadership, organizational and systems design, cultural integration, and high-performance teams * Proven ability to translate business strategy into actionable workforce plans and deliverables within the financial services industry * Deep understanding of external trends, macroeconomic factors, and industry best practices related to the workforce, preferably in financial services * Strong analytical and problem-solving skills, with the ability to develop creative and innovative solutions that address the unique challenges of the business * Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels * Strong quantitative aptitude and experience with data analysis, insights, and influencing * Comfortable challenging the status quo and driving transformation initiatives * Proven ability to think systemically and translate complexity into clarity * Experience leveraging AI tools to drive efficiency and scalability What sets you apart: * 15+ years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations * Experience with Design thinking and Agile ways of working Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a trusted advisor and strategic partner to senior executive leadership as an HR Business Partner Director, you will drive business value through development of long-term talent strategies aligned with business objectives. Leveraging business acumen, data-driven insights and innovative thinking to solve complex HR and business challenges, you will influence key decisions impacting organizational performance while driving initiatives that result in a high-performing and engaged workforce. This is an individual contributor role that influences various stakeholders across the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is available. Multiple positions available. * Develops innovative, agile, proactive, and cost-effective HR strategies in alignment with business objectives and related people plans and influences senior executive leaders with recommended talent solutions. Distills macro talent strategies and tailors application for the unique needs of each functional area assuring business effectiveness. * Responsible for driving a culture of innovation, agility, and growth mindset within their client portfolio by collaborating with senior executive leadership to align HR strategies with business objectives. * Leverages business acumen related to business goals, objectives and unique talent needs to inform and influence enterprise talent offerings across the HR portfolio. * Operates with a digital-first mindset to drive competitiveness, agility, and differentiated business capabilities. Leverages data and industry insights in the design of strategic HR solutions. * Independently leads end-to-end complex organizational design, operating model efforts and other HR initiatives. Diagnoses talent needs and designs fit-for-purpose strategies. * Leads complex programs and initiatives with broad, cross-functional impact. * Accountable for strategic approaches and inputs that inform strategic and operational workforce plans and associated cost of labor. Proactively partners with business leaders, Finance and Workforce Planning partners to help ensure alignment with cost of labor targets. * Provides trusted advice and coaching to senior executive leaders and serves as a strategic catalyst and change champion. Effectively challenges senior executive leaders and delivers difficult messages as needed. * Mentors and provides leadership and guidance to other HR Business Partners, HR advisors and COE partners. Seeks diverse perspectives from broad network of resources in the development of strategies and solutions. * Operates as “One HR,” working in partnership with COE leaders to evaluate and drive HR approaches and processes, influencing improved outcomes in support of changing business needs. Responsible for thought leadership and strategic insights to drive enterprise HR initiatives or solutions. * Continuously evaluates HR approaches and processes, influencing improved outcomes in support of changing business needs. * Drives people-related business outcomes and proactively provides valuable insights on both internal and external environments regarding talent identification and organizational blind spots. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 8 years of relevant work experience in one or more human resource disciplines, or business consulting/analysis experience with a focus on driving strategic initiatives. * 5 years of experience in developing and leading talent solutions aligned to business objectives as an HR Business Partner or in a similar role. * Demonstrated experience telling impactful stories with data and insights and influencing senior leaders on complex matters, decisions, and solutions to include building and presenting executive level artifacts to drive decision-making and business outcomes. * Extensive experience designing and developing long-term strategies aligned to business objectives and driving meaningful change in a matrixed environment. * Extensive experience leveraging advanced business or industry knowledge in the development of strategies aligned to organizational objectives. * Strong problem-solving skills, including the ability to holistically analyze situations and determine appropriate, integrated outcomes. * Strong interpersonal and communication skills with demonstrated ability to quickly build trust and relationships among senior level and/or c-suite leaders and peers. Ability to tailor messaging to various levels in the organization. What sets you apart: * Significant HRBP experience driving strategic talent initiatives in a large, complex organization in financial services, banking, insurance, technology or related industry. * Experience driving change and leading through large scale business transformations with significant talent movement. * Demonstrated experience influencing senior leaders and c-suite executives through data and insights to drive decision-making and business outcomes. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.