Dispatcher / Customer Service
21 days ago
Carrollton
Job Description We are looking for a Dispatcher/ Customer Service Rep to join our team. This position will carry out day-to-day functions of the Dispatch/ Reservations departments as designated by management/leadership, as needed and based on company needs. RESPONSIBILITIES • Assign and schedule work to chauffeurs in order to efficiently fulfill daily bookings, • Track and code status of trips to ensure timely and accurate trip completion, • Manage multiple tasks in a time sensitive environment, • Provide support to reservation agents as needed, • Creating transportation itineraries for clients and booking agents, • Function as a customer support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution, • Education - minimum high school diploma, GED or equivalent, • Ability to function at high performance level under tremendous pressure, • Exceptional multi-tasking abilities, • Dispatch experience preferred, • Demonstrated proficiency in complex map reading, • Expert navigational understanding of greater metropolitan and outlying areas, • Strong customer service/support and problem resolution skills required, • Strong communication skills, both oral and written, required, • Strong attention to detail and process required, • Solid judgment skills and sense of urgency required, • Primarily remains in a stationary position, • Primarily operates a computer and other small office equipment (calculator, binding machine), • Frequently moves about inside the office to access printers, copiers, fax